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At a Glance
Market Segments
Small-Business (68.0% of reviews)
Mid-Market (57.6% of reviews)
Entry-Level Pricing
Starting at $9.00 1 User Per Month
$0.00 Per Month
Freshsales
Star Rating
(1,220)4.5 out of 5
Market Segments
Small-Business (68.0% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $9.00 1 User Per Month
Browse all 3 pricing plansScratchpad
Star Rating
(1,492)4.8 out of 5
Market Segments
Mid-Market (57.6% of reviews)
Pros & Cons
Entry-Level Pricing
$0.00 Per Month
Free Trial is available
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Freshsales excels in its Opportunity & Pipeline Management with a score of 8.7, while Scratchpad shines in this area with a higher score of 9.5, indicating a more robust feature set for managing sales opportunities.
- Reviewers mention that Scratchpad offers superior Quality of Support with a score of 9.7 compared to Freshsales' 8.8, highlighting Scratchpad's responsiveness and helpfulness in customer service interactions.
- G2 users say that Freshsales provides a more comprehensive Sales Force Automation experience, particularly in Contact & Account Management with a score of 8.9, while Scratchpad's score of 9.3 indicates it has a more user-friendly interface for managing contacts.
- Users on G2 report that Freshsales has a better Task Management feature with a score of 9.1, which is crucial for daily operations, while Scratchpad's score of 8.9 suggests it may not be as effective in this area.
- Reviewers mention that Scratchpad's Ease of Use is rated at 9.6, significantly higher than Freshsales' 9.0, indicating that users find Scratchpad more intuitive and easier to navigate.
- Users say that Freshsales has a more competitive Entry Level Price starting at $9.00, while Scratchpad offers a free tier, making it more accessible for small businesses looking to minimize costs.
Pricing
Entry-Level Pricing
Freshsales
Growth
Starting at $9.00
1 User Per Month
Tailored for startups and SMBs seeking efficient pipeline management and engagement across channels
- Web Forms
- SMS & WhatsApp
- Basic Workflows
Free Trial
Freshsales
Free Trial is available
Scratchpad
Free Trial is available
Ratings
Meets Requirements
8.7
1,039
9.2
975
Ease of Use
9.0
1,052
9.6
986
Ease of Setup
8.8
559
9.4
114
Ease of Admin
8.9
535
9.0
76
Quality of Support
8.8
1,009
9.7
896
Has the product been a good partner in doing business?
9.0
529
9.6
76
Product Direction (% positive)
9.3
1,033
9.3
822
Features by Category
Sales Force Automation
8.9
718
|
Verified
Not enough data
8.3
417
Not enough data
8.8
707
|
Verified
Not enough data
8.5
705
|
Verified
Not enough data
8.3
507
|
Verified
Not enough data
8.6
336
|
Verified
Not enough data
8.2
482
|
Verified
Not enough data
8.1
468
Not enough data
8.4
510
|
Verified
Not enough data
Marketing Automation
8.5
548
Not enough data
8.5
522
Not enough data
8.9
627
Not enough data
7.9
114
Not enough data
Customer Support
8.5
534
Not enough data
8.6
542
Not enough data
8.6
548
Not enough data
8.2
458
Not enough data
8.4
478
Not enough data
Reporting & Analytics
8.4
629
|
Verified
Not enough data
8.6
665
|
Verified
Not enough data
8.3
508
|
Verified
Not enough data
Mobile & Social
Feature Not Available
Not enough data
8.1
208
|
Verified
Not enough data
8.3
331
|
Verified
Not enough data
Platform
8.4
404
|
Verified
Not enough data
8.5
393
|
Verified
Not enough data
8.7
414
|
Verified
Not enough data
8.3
314
|
Verified
Not enough data
7.7
258
Not enough data
8.0
301
|
Verified
Not enough data
8.8
408
|
Verified
Not enough data
8.0
285
|
Verified
Not enough data
Integration
8.4
375
|
Verified
Not enough data
8.3
331
|
Verified
Not enough data
7.9
297
|
Verified
Not enough data
Generative AI
7.6
84
Not enough data
Agentic AI - CRM
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Email Marketing
9.3
12
Not enough data
9.2
11
Not enough data
8.1
9
Not enough data
8.8
11
Not enough data
Online Marketing
9.0
8
Not enough data
8.5
8
Not enough data
8.1
12
Not enough data
9.4
9
Not enough data
Not enough data
Not enough data
Lead Management
8.9
9
Not enough data
8.5
8
Not enough data
8.7
10
Not enough data
8.5
9
Not enough data
8.9
9
Not enough data
8.9
11
Not enough data
9.2
10
Not enough data
8.7
9
Not enough data
Campaign Management
9.2
6
Not enough data
8.8
7
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Social
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
9.3
5
Not enough data
Not enough data
Not enough data
Reporting & Analytics
8.7
10
Not enough data
8.5
11
Not enough data
8.6
7
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
9.0
5
Not enough data
8.6
6
Not enough data
8.3
6
Not enough data
9.3
5
Not enough data
Not enough data
Not enough data
8.1
6
Not enough data
Not enough data
Not enough data
Agentic AI - Marketing Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integration
8.6
7
Not enough data
8.3
6
Not enough data
9.0
5
Not enough data
Lead Generation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Facilitation
8.1
19
7.7
53
8.3
19
8.8
61
8.6
20
8.8
72
8.7
18
8.3
61
Organization
8.6
20
9.6
168
8.9
19
9.7
162
7.9
19
9.1
124
Performance Analysis
7.9
17
8.3
68
8.3
23
8.6
81
Sales Analysis
7.8
20
8.6
75
8.8
21
9.5
111
Generative AI
8.3
12
6.6
17
7.9
13
6.2
17
Agentic AI - AI Sales Assistant
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integrated Workflows
9.0
236
|
Verified
8.9
182
8.9
244
|
Verified
6.4
116
8.4
182
|
Verified
5.0
100
8.7
182
|
Verified
6.4
85
8.9
219
|
Verified
9.5
194
8.7
69
7.6
130
8.8
64
8.6
148
Repeatability and Reportability
8.9
206
|
Verified
7.9
143
8.9
222
|
Verified
9.0
171
8.9
220
|
Verified
8.8
155
8.7
186
|
Verified
7.2
118
7.6
57
5.6
96
AI and Automation
8.4
66
7.8
129
8.2
69
7.0
110
8.3
62
6.1
95
7.9
63
5.5
94
7.7
59
5.5
95
Generative AI
8.2
28
5.4
74
Agentic AI - Sales Engagement
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Call Analytics
Not enough data
4.3
5
Not enough data
4.7
6
Not enough data
3.3
6
Not enough data
3.9
6
Agent Performance Management
Not enough data
3.3
6
Not enough data
6.0
5
Not enough data
6.0
5
Generative AI
Not enough data
Not enough data
Agentic AI - Conversation Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customization
9.1
17
Not enough data
8.3
16
Not enough data
8.2
14
Not enough data
8.3
15
Not enough data
Additional Functionality
8.4
15
Not enough data
8.2
12
Not enough data
8.4
15
Not enough data
8.5
11
Not enough data
8.3
13
Not enough data
Agentic AI - Visitor Identification
Not enough data
Not enough data
Agentic AI - Lead Scoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Attribution
8.8
50
Not enough data
9.0
51
Not enough data
8.6
50
Not enough data
Discovery
8.9
51
Not enough data
8.5
53
Not enough data
8.7
50
Not enough data
Management
8.7
49
Not enough data
9.0
51
Not enough data
Platform
8.5
49
Not enough data
8.7
51
Not enough data
Agentic AI - Sales Performance Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Incentives
8.5
28
Feature Not Available
8.6
29
7.3
148
7.9
28
Feature Not Available
8.3
30
7.0
131
Personalization
8.8
32
Feature Not Available
8.6
33
8.9
262
8.6
34
9.1
264
8.4
31
8.0
167
Administrative
8.5
32
9.4
282
8.4
29
8.2
149
8.4
28
7.9
145
Agentic AI - Email Tracking
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics
8.8
224
Not enough data
8.8
217
Not enough data
8.2
50
Not enough data
Customizations
9.0
234
Not enough data
9.2
239
Not enough data
8.9
246
Not enough data
8.6
220
Not enough data
8.9
241
Not enough data
Generative AI
7.7
32
Not enough data
Agentic AI - Sales Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Sourcing
8.1
84
8.3
42
8.4
84
8.0
42
8.2
78
7.4
38
8.4
89
9.1
46
8.3
84
9.2
40
Predictive Analytics
8.1
85
7.1
39
8.2
83
8.5
39
8.0
78
8.1
38
7.6
80
8.6
43
Sales Management
8.4
89
9.3
46
7.8
79
7.1
40
8.3
84
8.4
41
8.7
89
8.6
43
Agentic AI - Outbound Call Tracking
Not enough data
Not enough data
Not enough data
Not enough data
Calling
8.8
137
Not enough data
8.8
120
Not enough data
8.7
130
Not enough data
9.1
146
Not enough data
Not enough data
Not enough data
Contacts
9.0
151
Not enough data
9.0
137
Not enough data
9.0
143
Not enough data
Insights
9.1
165
Not enough data
9.1
142
Not enough data
8.9
123
Not enough data
9.0
145
Not enough data
9.0
141
Not enough data
Not enough data
Not enough data
Agentic AI - Sales Coaching
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Training
Not enough data
9.2
6
Not enough data
7.9
7
Not enough data
8.1
6
Not enough data
Not enough data
Feedback
Not enough data
8.3
5
Not enough data
6.3
5
Not enough data
8.3
5
Not enough data
6.0
5
Not enough data
10.0
7
Not enough data
8.3
5
Not enough data
7.5
6
Generative AI
Not enough data
Not enough data
Agentic AI - Productivity Bots
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Freshsales and Scratchpad are categorized as Sales Engagement, AI Sales Assistant, Sales Analytics, and Sales Performance Management
Unique Categories
Freshsales is categorized as Online Form Builder, Outbound Call Tracking, Lead Scoring, Email Tracking, CRM, Visitor Identification, and Marketing Automation
Reviews
Reviewers' Company Size
Freshsales
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Scratchpad
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
16.6%
Computer Software
13.8%
Marketing and Advertising
7.9%
Financial Services
4.1%
Internet
3.7%
Other
54.0%
Computer Software
45.5%
Information Technology and Services
19.0%
Financial Services
4.2%
Marketing and Advertising
3.0%
Telecommunications
2.3%
Other
26.0%
Alternatives
Discussions
What are the three benefits of CRM?
2 Comments
AV
Makes it easy to keep a track of new and prospect leads.Read more
What is Freshsales used for?
2 Comments
IH
It's a CRM solution to manage leads and opportunities. It helps you to create your sales funnel from different channels.Read more
How is Freshsales different from other CRMs?
1 Comment
Official Response from Freshsales
Freshsales is an integrated, simple and intuitive sales CRM built with automations, intelligence and analytics to aid your sales teams to close deals faster....Read more
What's a scratchpad?
8 Comments
KP
Scratchpad is the name of the software that helps sales reps use Salesforces easily and more efficiently by directly integrateing to Salesforce to do things...Read more
How do you get Scratchpad on Google Chrome?
3 Comments
BG
Here's a help center article with a little more information for you: https://help.scratchpad.com/en/articles/6454935-chrome-extension-vs-web-appRead more
Can I share my scratch pad with the other users in org
2 Comments
AD
Yes, their is a share function for pipeline (list views) as well as the ability to make public to the org. Read more
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