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Compare Freshsales and Pipeliner CRM 
Featured Products
At a Glance
Market Segments
Small-Business (68.0% of reviews)
Small-Business (69.7% of reviews)
Entry-Level Pricing
Starting at $9.00 1 User Per Month
$65.00 1 User
Freshsales
Star Rating
(1,220)4.5 out of 5
Market Segments
Small-Business (68.0% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $9.00 1 User Per Month
Browse all 3 pricing plansPipeliner CRM
Star Rating
(476)4.6 out of 5
Market Segments
Small-Business (69.7% of reviews)
Pros & Cons
Entry-Level Pricing
$65.00 1 User
Free Trial is available
Browse all 4 pricing plansFreshsales vs Pipeliner CRM
When assessing the two solutions, reviewers found Pipeliner CRM easier to use, set up, and administer. Reviewers also preferred doing business with Pipeliner CRM overall.
- Reviewers felt that Pipeliner CRM meets the needs of their business better than Freshsales.
- When comparing quality of ongoing product support, reviewers felt that Pipeliner CRM is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Freshsales over Pipeliner CRM.
Pricing
Entry-Level Pricing
Freshsales
Growth
Starting at $9.00
1 User Per Month
Tailored for startups and SMBs seeking efficient pipeline management and engagement across channels
- Web Forms
- SMS & WhatsApp
- Basic Workflows
Pipeliner CRM
Starter
$65.00
1 User
Basic sales management, tracking and collaboration.
- Contact Management
Free Trial
Freshsales
Free Trial is available
Pipeliner CRM
Free Trial is available
Ratings
Meets Requirements
8.7
1,039
9.1
376
Ease of Use
9.0
1,052
9.3
376
Ease of Setup
8.8
559
9.1
139
Ease of Admin
8.9
535
9.2
137
Quality of Support
8.8
1,009
9.1
366
Has the product been a good partner in doing business?
9.0
529
9.3
134
Product Direction (% positive)
9.3
1,033
9.2
369
Features by Category
Sales Force Automation
8.9
718
|
Verified
9.0
302
|
Verified
8.3
417
9.0
214
|
Verified
8.8
707
|
Verified
9.2
301
|
Verified
8.5
705
|
Verified
9.0
293
|
Verified
8.3
507
|
Verified
8.9
238
|
Verified
8.6
336
|
Verified
9.1
277
|
Verified
8.2
482
|
Verified
8.9
237
|
Verified
8.1
468
8.8
233
|
Verified
8.4
510
|
Verified
8.9
235
Marketing Automation
8.5
548
8.8
226
|
Verified
8.5
522
8.8
209
|
Verified
8.9
627
9.3
274
|
Verified
7.9
114
Feature Not Available
Customer Support
8.5
534
8.9
239
8.6
542
9.1
236
|
Verified
8.6
548
9.1
251
|
Verified
8.2
458
8.9
206
8.4
478
9.1
221
Reporting & Analytics
8.4
629
|
Verified
9.1
288
|
Verified
8.6
665
|
Verified
9.2
278
|
Verified
8.3
508
|
Verified
9.2
254
|
Verified
Mobile & Social
Feature Not Available
9.0
224
|
Verified
8.1
208
|
Verified
9.1
233
|
Verified
8.3
331
|
Verified
9.0
259
|
Verified
Platform
8.4
404
|
Verified
9.0
103
|
Verified
8.5
393
|
Verified
9.2
98
|
Verified
8.7
414
|
Verified
9.2
104
|
Verified
8.3
314
|
Verified
9.1
81
|
Verified
7.7
258
9.0
75
|
Verified
8.0
301
|
Verified
8.8
91
|
Verified
8.8
408
|
Verified
9.2
101
|
Verified
8.0
285
|
Verified
8.9
84
|
Verified
Integration
8.4
375
|
Verified
9.1
102
|
Verified
8.3
331
|
Verified
8.9
90
|
Verified
7.9
297
|
Verified
9.2
76
|
Verified
Generative AI
7.6
84
8.1
8
Agentic AI - CRM
Not enough data
8.9
6
Not enough data
9.2
6
Not enough data
8.6
6
Not enough data
8.9
6
Not enough data
9.7
6
Not enough data
9.4
6
Not enough data
9.2
6
Email Marketing
9.3
12
Not enough data
9.2
11
Not enough data
8.1
9
Not enough data
8.8
11
Not enough data
Online Marketing
9.0
8
Not enough data
8.5
8
Not enough data
8.1
12
Not enough data
9.4
9
Not enough data
Not enough data
Not enough data
Lead Management
8.9
9
Not enough data
8.5
8
Not enough data
8.7
10
Not enough data
8.5
9
Not enough data
8.9
9
Not enough data
8.9
11
Not enough data
9.2
10
Not enough data
8.7
9
Not enough data
Campaign Management
9.2
6
Not enough data
8.8
7
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Social
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
9.3
5
Not enough data
Not enough data
Not enough data
Reporting & Analytics
8.7
10
Not enough data
8.5
11
Not enough data
8.6
7
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
9.0
5
Not enough data
8.6
6
Not enough data
8.3
6
Not enough data
9.3
5
Not enough data
Not enough data
Not enough data
8.1
6
Not enough data
Not enough data
Not enough data
Agentic AI - Marketing Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integration
8.6
7
Not enough data
8.3
6
Not enough data
9.0
5
Not enough data
Lead Generation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Facilitation
8.1
19
Not enough data
8.3
19
Not enough data
8.6
20
Not enough data
8.7
18
Not enough data
Organization
8.6
20
Not enough data
8.9
19
Not enough data
7.9
19
Not enough data
Performance Analysis
7.9
17
Not enough data
8.3
23
Not enough data
Sales Analysis
7.8
20
Not enough data
8.8
21
Not enough data
Generative AI
8.3
12
Not enough data
7.9
13
Not enough data
Agentic AI - AI Sales Assistant
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integrated Workflows
9.0
236
|
Verified
Not enough data
8.9
244
|
Verified
Not enough data
8.4
182
|
Verified
Not enough data
8.7
182
|
Verified
Not enough data
8.9
219
|
Verified
Not enough data
8.7
69
Not enough data
8.8
64
Not enough data
Repeatability and Reportability
8.9
206
|
Verified
Not enough data
8.9
222
|
Verified
Not enough data
8.9
220
|
Verified
Not enough data
8.7
186
|
Verified
Not enough data
7.6
57
Not enough data
AI and Automation
8.4
66
Not enough data
8.2
69
Not enough data
8.3
62
Not enough data
7.9
63
Not enough data
7.7
59
Not enough data
Generative AI
8.2
28
Not enough data
Agentic AI - Sales Engagement
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Sales Team
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Mapping
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Customer Revenue Optimization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Notifications
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Settings
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Personalization
Not enough data
Not enough data
Not enough data
Not enough data
Integrations
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Online Appointment Scheduling
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customization
9.1
17
Not enough data
8.3
16
Not enough data
8.2
14
Not enough data
8.3
15
Not enough data
Additional Functionality
8.4
15
Not enough data
8.2
12
Not enough data
8.4
15
Not enough data
8.5
11
Not enough data
8.3
13
Not enough data
Agentic AI - Visitor Identification
Not enough data
Not enough data
Agentic AI - Lead Scoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Attribution
8.8
50
Not enough data
9.0
51
Not enough data
8.6
50
Not enough data
Discovery
8.9
51
Not enough data
8.5
53
Not enough data
8.7
50
Not enough data
Management
8.7
49
Not enough data
9.0
51
Not enough data
Platform
8.5
49
Not enough data
8.7
51
Not enough data
Agentic AI - Sales Performance Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Incentives
8.5
28
Feature Not Available
8.6
29
8.8
32
|
Verified
7.9
28
9.0
27
|
Verified
8.3
30
8.5
32
Personalization
8.8
32
8.8
39
8.6
33
9.0
46
|
Verified
8.6
34
8.9
38
|
Verified
8.4
31
9.3
34
|
Verified
Administrative
8.5
32
9.0
38
|
Verified
8.4
29
8.9
43
|
Verified
8.4
28
9.0
13
Agentic AI - Email Tracking
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics
8.8
224
Not enough data
8.8
217
Not enough data
8.2
50
Not enough data
Customizations
9.0
234
Not enough data
9.2
239
Not enough data
8.9
246
Not enough data
8.6
220
Not enough data
8.9
241
Not enough data
Generative AI
7.7
32
Not enough data
Agentic AI - Sales Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Sourcing
8.1
84
9.1
9
8.4
84
9.1
9
8.2
78
9.0
8
8.4
89
8.9
9
8.3
84
9.0
8
Predictive Analytics
8.1
85
9.3
9
8.2
83
9.6
8
8.0
78
9.4
8
7.6
80
9.4
8
Sales Management
8.4
89
9.3
9
7.8
79
9.3
9
8.3
84
9.6
8
8.7
89
9.4
9
Agentic AI - Outbound Call Tracking
Not enough data
Not enough data
Not enough data
Not enough data
Calling
8.8
137
Not enough data
8.8
120
Not enough data
8.7
130
Not enough data
9.1
146
Not enough data
Not enough data
Not enough data
Contacts
9.0
151
Not enough data
9.0
137
Not enough data
9.0
143
Not enough data
Insights
9.1
165
Not enough data
9.1
142
Not enough data
8.9
123
Not enough data
9.0
145
Not enough data
9.0
141
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Freshsales and Pipeliner CRM are categorized as AI Sales Assistant, Sales Analytics, Email Tracking, Sales Performance Management, and CRM
Unique Categories
Freshsales is categorized as Sales Engagement, Online Form Builder, Outbound Call Tracking, Lead Scoring, Visitor Identification, and Marketing Automation
Pipeliner CRM is categorized as Customer Revenue Optimization and Online Appointment Scheduling
Reviews
Reviewers' Company Size
Freshsales
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Pipeliner CRM
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
16.6%
Computer Software
13.8%
Marketing and Advertising
7.9%
Financial Services
4.1%
Internet
3.7%
Other
54.0%
Information Technology and Services
8.9%
Marketing and Advertising
7.0%
Computer Software
5.9%
Construction
4.3%
Telecommunications
3.9%
Other
70.0%
Alternatives
Discussions
What are the three benefits of CRM?
2 Comments
AV
Makes it easy to keep a track of new and prospect leads.Read more
What is Freshsales used for?
2 Comments
IH
It's a CRM solution to manage leads and opportunities. It helps you to create your sales funnel from different channels.Read more
How is Freshsales different from other CRMs?
1 Comment
Official Response from Freshsales
Freshsales is an integrated, simple and intuitive sales CRM built with automations, intelligence and analytics to aid your sales teams to close deals faster....Read more
Can Pipeliner CRM work on mobile phone
5 Comments
NU
Thank you Sunny Ukandu for your interest in Pipeliner CRM software. Pipeliner CRM works perfectly with the mobile device. You can download it from your apple...Read more
How can Pipeliner fit into lottery businesses in Nigeria?
5 Comments
AU
The Pipeliner CRM can be fit into any business as far as sales management is concerned. It
provide solution for current challenges in the business...Read more
How do i learn its usage quickly
4 Comments
SA
It’s very simple sir. Simply sign up and you can get access to trail versionRead more
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