Compare Freshsales and Odoo CRM 
Featured Products
At a Glance
Market Segments
Small-Business (67.9% of reviews)
Small-Business (68.4% of reviews)
Entry-Level Pricing
Starting at $9.00 1 User Per Month
$24 per app/ per user/ per month
Freshsales
Star Rating
(1,226)4.5 out of 5
Market Segments
Small-Business (67.9% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $9.00 1 User Per Month
Browse all 3 pricing plansOdoo CRM
Star Rating
(180)4.1 out of 5
Market Segments
Small-Business (68.4% of reviews)
Pros & Cons
Entry-Level Pricing
$24 per app/ per user/ per month
Learn more about Odoo CRMSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Odoo CRM excels in its visual pipeline management, allowing users to easily track leads and move them through different stages. One user highlighted how they appreciate the ability to organize leads and view their sources, making it a valuable tool for managing sales processes.
- Users say Freshsales stands out for its user-friendly interface and automation capabilities. Reviewers have noted that it simplifies lead management and automates follow-ups, which significantly saves time and effort, making it a strong choice for teams looking to streamline their sales processes.
- According to verified reviews, Odoo CRM is praised for its intuitive design, with users finding it easy to navigate and utilize. One user mentioned that everything is consolidated in one place, eliminating the chaos of spreadsheets, which enhances their overall productivity.
- Reviewers mention that Freshsales offers robust customization options, allowing users to create personalized filters to manage leads effectively. This flexibility helps users focus on specific lead categories, such as fresh or uncontacted leads, which is a significant advantage for sales teams.
- G2 reviewers highlight that while Odoo CRM has a solid feature set, some users have experienced challenges with setup and configuration, indicating that it may require a bit more time to tailor to specific workflows compared to Freshsales, which is noted for its easier setup process.
- Users report that Freshsales has a higher overall satisfaction rating, particularly in areas like support quality and ease of use. Many users appreciate the responsive customer support and the straightforward onboarding process, which contributes to a smoother experience for new users.
Pricing
Entry-Level Pricing
Freshsales
Growth
Starting at $9.00
1 User Per Month
Tailored for startups and SMBs seeking efficient pipeline management and engagement across channels
- Web Forms
- SMS & WhatsApp
- Basic Workflows
Odoo CRM
Odoo CRM
$24
per app/ per user/ per month
New customers get a discount on the initial number of users purchased. ($24.00 USD instead of $28.00 USD).
- Cloud/ On Premise Hosting
- Native Integration
- Native Payment/Shipping/VoIP
Free Trial
Freshsales
Free Trial is available
Odoo CRM
Free Trial is available
Ratings
Meets Requirements
8.7
1,041
8.2
123
Ease of Use
9.0
1,054
8.3
126
Ease of Setup
8.8
560
7.7
88
Ease of Admin
8.9
535
8.1
62
Quality of Support
8.8
1,011
7.8
124
Has the product been a good partner in doing business?
9.0
529
8.2
66
Product Direction (% positive)
9.3
1,035
8.7
120
Features by Category
Sales Force Automation
8.9
718
|
Verified
8.0
86
|
Verified
8.3
417
8.0
68
8.8
707
|
Verified
8.4
89
|
Verified
8.5
706
|
Verified
8.1
87
|
Verified
8.3
507
|
Verified
7.6
73
|
Verified
8.6
336
|
Verified
7.8
77
|
Verified
8.2
482
|
Verified
7.8
80
|
Verified
8.1
468
8.2
81
|
Verified
8.4
510
|
Verified
8.1
83
|
Verified
Marketing Automation
8.5
549
8.1
69
|
Verified
8.5
522
8.0
66
8.9
628
8.4
78
|
Verified
7.9
114
8.0
61
|
Verified
Customer Support
8.5
534
8.0
68
|
Verified
8.6
542
8.0
69
|
Verified
8.6
548
7.6
72
|
Verified
8.2
458
7.6
66
|
Verified
8.4
478
7.8
70
|
Verified
Reporting & Analytics
8.4
630
|
Verified
7.9
81
|
Verified
8.6
665
|
Verified
8.1
85
|
Verified
8.3
508
|
Verified
7.6
71
|
Verified
Mobile & Social
Feature Not Available
7.8
64
|
Verified
8.1
208
|
Verified
7.7
60
|
Verified
8.3
331
|
Verified
7.5
70
|
Verified
Platform
8.4
404
|
Verified
8.3
61
|
Verified
8.5
394
|
Verified
7.9
59
|
Verified
8.7
414
|
Verified
8.4
62
|
Verified
8.3
314
|
Verified
7.9
54
|
Verified
7.7
258
8.3
53
|
Verified
8.0
301
|
Verified
7.7
55
|
Verified
8.8
409
|
Verified
8.5
62
|
Verified
8.0
285
|
Verified
7.8
56
|
Verified
Integration
8.4
375
|
Verified
8.0
57
|
Verified
8.3
331
|
Verified
7.9
53
|
Verified
7.9
297
|
Verified
7.7
51
|
Verified
Generative AI
7.6
84
7.4
32
Agentic AI - CRM
Not enough data
7.7
14
Not enough data
8.7
13
Not enough data
8.9
15
Not enough data
8.6
13
Not enough data
8.6
13
Not enough data
8.3
13
Not enough data
8.6
13
Email Marketing
9.3
12
Not enough data
9.2
11
Not enough data
8.1
9
Not enough data
8.8
11
Not enough data
Online Marketing
9.0
8
Not enough data
8.5
8
Not enough data
8.1
12
Not enough data
9.4
9
Not enough data
Not enough data
Not enough data
Lead Management
8.9
9
Not enough data
8.5
8
Not enough data
8.7
10
Not enough data
8.5
9
Not enough data
8.9
9
Not enough data
8.9
11
Not enough data
9.2
10
Not enough data
8.7
9
Not enough data
Campaign Management
9.2
6
Not enough data
8.8
7
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Social
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
9.3
5
Not enough data
Not enough data
Not enough data
Reporting & Analytics
8.7
10
Not enough data
8.5
11
Not enough data
8.6
7
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
9.0
5
Not enough data
8.6
6
Not enough data
8.3
6
Not enough data
9.3
5
Not enough data
Not enough data
Not enough data
8.1
6
Not enough data
Not enough data
Not enough data
Agentic AI - Marketing Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integration
8.6
7
Not enough data
8.3
6
Not enough data
9.0
5
Not enough data
Lead Generation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Facilitation
8.1
19
Not enough data
8.3
19
Not enough data
8.6
20
Not enough data
8.7
18
Not enough data
Organization
8.6
20
Not enough data
8.9
19
Not enough data
7.9
19
Not enough data
Performance Analysis
7.9
17
Not enough data
8.3
23
Not enough data
Sales Analysis
7.8
20
Not enough data
8.8
21
Not enough data
Generative AI
8.3
12
Not enough data
7.9
13
Not enough data
Agentic AI - AI Sales Assistant
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integrated Workflows
9.0
236
|
Verified
Not enough data
8.9
244
|
Verified
Not enough data
8.4
182
|
Verified
Not enough data
8.7
182
|
Verified
Not enough data
8.9
219
|
Verified
Not enough data
8.7
69
Not enough data
8.8
64
Not enough data
Repeatability and Reportability
8.9
206
|
Verified
Not enough data
8.9
222
|
Verified
Not enough data
8.9
220
|
Verified
Not enough data
8.7
186
|
Verified
Not enough data
7.6
57
Not enough data
AI and Automation
8.4
66
Not enough data
8.2
69
Not enough data
8.3
62
Not enough data
7.9
63
Not enough data
7.7
59
Not enough data
Generative AI
8.2
28
Not enough data
Agentic AI - Sales Engagement
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customization
9.1
17
Not enough data
8.3
16
Not enough data
8.2
14
Not enough data
8.3
15
Not enough data
Additional Functionality
8.4
15
Not enough data
8.2
12
Not enough data
8.4
15
Not enough data
8.5
11
Not enough data
8.3
13
Not enough data
Agentic AI - Visitor Identification
Not enough data
Not enough data
Agentic AI - Lead Scoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Attribution
8.8
50
Not enough data
9.0
51
Not enough data
8.6
50
Not enough data
Discovery
8.9
51
Not enough data
8.5
53
Not enough data
8.7
50
Not enough data
Management
8.7
49
Not enough data
9.0
51
Not enough data
Platform
8.5
49
Not enough data
8.7
51
Not enough data
Agentic AI - Sales Performance Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Incentives
8.5
28
Not enough data
8.6
29
Not enough data
7.9
28
Not enough data
8.3
30
Not enough data
Personalization
8.8
32
Not enough data
8.6
33
Not enough data
8.6
34
Not enough data
8.4
31
Not enough data
Administrative
8.5
32
Not enough data
8.4
29
Not enough data
8.4
28
Not enough data
Agentic AI - Email Tracking
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics
8.8
224
Not enough data
8.8
217
Not enough data
8.2
50
Not enough data
Customizations
9.0
234
Not enough data
9.2
239
Not enough data
8.9
246
Not enough data
8.6
220
Not enough data
8.9
241
Not enough data
Generative AI
7.7
32
Not enough data
Agentic AI - Sales Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Sourcing
8.1
84
Not enough data
8.4
84
Not enough data
8.2
78
Not enough data
8.4
89
Not enough data
8.3
84
Not enough data
Predictive Analytics
8.1
85
Not enough data
8.2
83
Not enough data
8.0
78
Not enough data
7.6
80
Not enough data
Sales Management
8.4
89
Not enough data
7.8
79
Not enough data
8.3
84
Not enough data
8.7
89
Not enough data
Agentic AI - Outbound Call Tracking
Not enough data
Not enough data
Not enough data
Not enough data
Calling
8.8
137
Not enough data
8.8
120
Not enough data
8.7
130
Not enough data
9.1
146
Not enough data
Not enough data
Not enough data
Contacts
9.0
151
Not enough data
9.0
137
Not enough data
9.0
143
Not enough data
Insights
9.1
165
Not enough data
9.1
142
Not enough data
8.9
123
Not enough data
9.0
145
Not enough data
9.0
141
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Freshsales and Odoo CRM are categorized as CRM
Unique Categories
Freshsales is categorized as Sales Engagement, AI Sales Assistant, Online Form Builder, Outbound Call Tracking, Sales Analytics, Lead Scoring, Email Tracking, Sales Performance Management, Visitor Identification, and Marketing Automation
Odoo CRM has no unique categories
Reviews
Reviewers' Company Size
Freshsales
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Odoo CRM
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
16.7%
Computer Software
13.7%
Marketing and Advertising
7.9%
Financial Services
4.1%
Internet
3.6%
Other
54.0%
Information Technology and Services
14.7%
Computer Software
9.0%
Construction
5.1%
Wholesale
3.2%
Marketing and Advertising
3.2%
Other
64.7%
Alternatives
Discussions
What is Freshsales used for?
2 Comments
BP
It's used for a number of things from lead generation to managing client accounts. It's a great tool to keep everything under 1 umbrella that is accessible...Read more
What are the three benefits of CRM?
2 Comments
BP
1. Creating sequences/pipelines to contact leads quicker and stay in communication with them easier
2. Allowing the sales team to easily access the...Read more
Is Odoo free to use?
3 Comments
AB
ODOO CRM is part of the ODOO software suite, which is an open-source software. This means that the source code is available for anyone to view and modify,...Read more
What is Odoo CRM used for?
1 Comment
FF
Control sales activities, inventory, billing, and marketingRead more
What is CRM in Odoo?
1 Comment
JK
I work with Odoo CRM as a programmer and as developer. We have a dialogue with the client, looking for their needs and we provide the service, including...Read more
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