# Freshsales vs Nutshell Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Nutshell excels in providing a straightforward user experience, particularly for small businesses. Users appreciate its simplicity in tracking and managing leads, with one reviewer noting that "Nutshell simply gets the job done" with an intuitive interface.
- **Users say** Freshsales stands out for its ease of learning and use, making it a great choice for beginners. Reviewers highlight its powerful features like lead scoring and automation, stating that it helps improve sales productivity effectively.
- **According to verified reviews** , Nutshell's customer support is frequently praised for being responsive and helpful. Users mention that the support team is "very positive," which enhances the overall experience, especially during setup and troubleshooting.
- **Reviewers mention** that Freshsales offers robust customization options, allowing users to tailor their workflows. One user noted the ability to create custom filters to manage leads effectively, which adds significant value to their sales process.
- **G2 reviewers highlight** that while Nutshell has a solid feature set for call logging and transcription, it may not have as many advanced features as Freshsales. Users appreciate the seamless call logging in Nutshell but also recognize Freshsales for its comprehensive sales funnel management capabilities.
- **Users report** that both platforms have their strengths, but Freshsales generally receives higher ratings for features like email tracking and automation. Reviewers specifically mention that Freshsales makes it easy to organize and track email interactions, which is crucial for maintaining customer relationships.



| | Freshsales | Nutshell | 
|---|---|---|
| **Star Rating** | 4.5 out of 5 | 4.3 out of 5 | 
| **Total Reviews** | 1,232 | 1,426 | 
| **Largest Market Segment** | Small-Business (67.9% of reviews) | Small-Business (79.0% of reviews) | 
| **Entry Level Price** | Starting at $9.00 1 User Per Month | Starting at $13.00 1 user Per Month | 

---
## Top Pros & Cons

### Freshsales

Pros:
- Ease of Use (104 reviews)
- Features (69 reviews)

Cons:
- Missing Features (48 reviews)
- Limited Features (32 reviews)

### Nutshell

Pros:
- Ease of Use (379 reviews)
- Helpful (207 reviews)

Cons:
- Missing Features (172 reviews)
- Limited Features (117 reviews)

---
## Ratings Comparison
| Rating | Freshsales | Nutshell | 
|---|---|---|
  | **Meets Requirements** | 8.7 (1046 reviews) | 8.4 (1132 reviews) | 
  | **Ease of Use** | 9.0 (1060 reviews) | 8.7 (1232 reviews) | 
  | **Ease of Setup** | 8.7 (566 reviews) | 8.5 (663 reviews) | 
  | **Ease of Admin** | 8.9 (535 reviews) | 8.7 (524 reviews) | 
  | **Quality of Support** | 8.8 (1015 reviews) | 8.7 (1035 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.0 (529 reviews) | 8.8 (517 reviews) | 
  | **Product Direction (% positive)** | 9.3 (1039 reviews) | 8.5 (1119 reviews) | 

---
## Pricing

### Freshsales

#### Entry-Level Pricing

Plan: Growth

Price: Starting at $9.00 1 User Per Month

Description: Tailored for startups and SMBs seeking efficient pipeline management and engagement across channels	

Key Features:
- Web Forms	
- SMS & WhatsApp	
- Basic Workflows

[Browse all 3 editions](https://www.g2.com/products/freshsales/pricing)

#### Free Trial

Yes

### Nutshell

#### Entry-Level Pricing

Plan: Sales Foundation

Price: Starting at $13.00 1 user Per Month

Description: An easy to use, flexible CRM that helps teams organize their contacts, leads, and conversations in order to grow.

Key Features:
- Unlimited storage, contacts & accounts
- Contact management and communication timelines
- Email and calendar sync

[Browse all 8 editions](https://www.g2.com/products/nutshell/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### CRM

| Product | Score | Reviews |
|---|---|---|
| **Freshsales** | 8.4/10 | 828 |
| **Nutshell** | 7.6/10 | 1001 |

#### Sales Force Automation

| Feature | Freshsales | Nutshell | 
|---|---|---|
| **Contact & Account Management** | 8.9 (718 reviews) ✓ Verified | 8.5 (896 reviews) ✓ Verified | 
| **Partner Relationship Mgmt. (PRM)** | 8.3 (416 reviews) | Feature Not Available | 
| **Opportunity & Pipeline Mgmt.** | 8.8 (709 reviews) ✓ Verified | 8.3 (870 reviews) ✓ Verified | 
| **Task / Activity Management** | 8.5 (706 reviews) ✓ Verified | 8.1 (882 reviews) ✓ Verified | 
| **Territory & Quota Management** | 8.3 (506 reviews) ✓ Verified | 7.5 (676 reviews) ✓ Verified | 
| **Desktop Integration** | 8.6 (336 reviews) ✓ Verified | 8.1 (729 reviews) ✓ Verified | 
| **Product & Price List Management** | 8.2 (481 reviews) ✓ Verified | 7.4 (675 reviews) ✓ Verified | 
| **Quote & Order Management** | 8.1 (467 reviews) | 7.3 (585 reviews) | 
| **Customer Contract Management** | 8.4 (509 reviews) ✓ Verified | 7.6 (652 reviews) | 

#### Marketing Automation

| Feature | Freshsales | Nutshell | 
|---|---|---|
| **Email Marketing** | 8.5 (548 reviews) | 7.7 (673 reviews) ✓ Verified | 
| **Campaign Management** | 8.5 (521 reviews) | 7.6 (606 reviews) | 
| **Lead Management** | 8.9 (630 reviews) | 8.4 (818 reviews) ✓ Verified | 
| **Marketing ROI Analytics** | 7.9 (114 reviews) | 7.2 (575 reviews) | 

#### Customer Support

| Feature | Freshsales | Nutshell | 
|---|---|---|
| **Case Management** | 8.5 (533 reviews) | 7.9 (638 reviews) | 
| **Customer Support Portal** | 8.6 (541 reviews) | 7.9 (660 reviews) ✓ Verified | 
| **Knowledge Base** | 8.6 (547 reviews) | 8.0 (690 reviews) ✓ Verified | 
| **Call Center Features** | 8.2 (457 reviews) | 7.4 (557 reviews) ✓ Verified | 
| **Support Analytics** | 8.5 (477 reviews) | 7.8 (578 reviews) ✓ Verified | 

#### Reporting & Analytics

| Feature | Freshsales | Nutshell | 
|---|---|---|
| **Reporting** | 8.4 (630 reviews) ✓ Verified | 7.8 (798 reviews) ✓ Verified | 
| **Dashboards** | 8.6 (664 reviews) ✓ Verified | 8.2 (859 reviews) ✓ Verified | 
| **Forecasting** | 8.3 (507 reviews) ✓ Verified | 7.4 (684 reviews) ✓ Verified | 

#### Mobile & Social

| Feature | Freshsales | Nutshell | 
|---|---|---|
| **Social Collaboration Features** | Feature Not Available | 7.2 (553 reviews) ✓ Verified | 
| **Social Network Integration** | 8.2 (207 reviews) ✓ Verified | 7.0 (552 reviews) ✓ Verified | 
| **Mobile User Support** | 8.3 (330 reviews) ✓ Verified | 7.1 (650 reviews) ✓ Verified | 

#### Platform

| Feature | Freshsales | Nutshell | 
|---|---|---|
| **Customization** | 8.4 (404 reviews) ✓ Verified | 7.7 (644 reviews) ✓ Verified | 
| **Workflow Capability** | 8.5 (396 reviews) ✓ Verified | 7.9 (615 reviews) ✓ Verified | 
| **User, Role, and Access Management** | 8.7 (414 reviews) ✓ Verified | 8.4 (663 reviews) ✓ Verified | 
| **Internationalization** | 8.3 (314 reviews) ✓ Verified | 7.2 (484 reviews) ✓ Verified | 
| **Sandbox / Test Environments** | 7.7 (258 reviews) | 6.5 (427 reviews) ✓ Verified | 
| **Document & Content Mgmt.** | 8.0 (301 reviews) ✓ Verified | 7.2 (503 reviews) | 
| **Performance and Reliability** | 8.8 (412 reviews) ✓ Verified | 8.4 (642 reviews) ✓ Verified | 
| **Output Document Generation** | 8.0 (285 reviews) ✓ Verified | 7.3 (483 reviews) ✓ Verified | 

#### Integration

| Feature | Freshsales | Nutshell | 
|---|---|---|
| **Data Import & Export Tools** | 8.4 (375 reviews) ✓ Verified | 7.9 (608 reviews) ✓ Verified | 
| **Integration APIs** | 8.3 (333 reviews) ✓ Verified | 7.5 (542 reviews) ✓ Verified | 
| **Breadth of Partner Applications** | 7.9 (297 reviews) ✓ Verified | 7.3 (479 reviews) ✓ Verified | 

#### Generative AI

| Feature | Freshsales | Nutshell | 
|---|---|---|
| **AI Text Generation** | 7.6 (85 reviews) | Feature Not Available | 

#### Agentic AI - CRM

| Feature | Freshsales | Nutshell | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.6 (42 reviews) | 
| **Multi-step Planning** | Not enough data | 7.6 (40 reviews) | 
| **Cross-system Integration** | Not enough data | 7.2 (41 reviews) | 
| **Adaptive Learning** | Not enough data | 7.2 (41 reviews) | 
| **Natural Language Interaction** | Not enough data | 7.2 (41 reviews) | 
| **Proactive Assistance** | Not enough data | 7.2 (40 reviews) | 
| **Decision Making** | Not enough data | 7.2 (41 reviews) | 

### Email Marketing

| Product | Score | Reviews |
|---|---|---|
| **Freshsales** | N/A | N/A |
| **Nutshell** | 8.3/10 | 320 |

#### Email Marketing

| Feature | Freshsales | Nutshell | 
|---|---|---|
| **Email and Mobile Preview** | Not enough data | 8.1 (250 reviews) | 
| **Manage Email Lists** | Not enough data | 8.4 (262 reviews) | 
| **High-Volume Sending** | Not enough data | Feature Not Available | 
| **Building and Personalizing Emails** | Not enough data | 8.3 (261 reviews) | 
| **Sending Outbound Emails** | Not enough data | 8.5 (265 reviews) | 
| **Manage Email Deliverability** | Not enough data | 8.1 (250 reviews) | 
| **Automated Email Responses** | Not enough data | Feature Not Available | 
| **Multi-user Account** | Not enough data | 8.2 (223 reviews) | 
| **Surveys** | Not enough data | Feature Not Available | 

#### Reporting & Analytics

| Feature | Freshsales | Nutshell | 
|---|---|---|
| **A/B Testing** | Not enough data | 7.1 (140 reviews) | 
| **Basic Reporting** | Not enough data | 8.1 (242 reviews) | 

#### Generative AI

| Feature | Freshsales | Nutshell | 
|---|---|---|
| **AI Text Generation** | Not enough data | 6.5 (160 reviews) | 
| **AI Text Summarization** | Not enough data | 6.7 (160 reviews) | 

#### Agentic AI - Email Marketing

| Feature | Freshsales | Nutshell | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 

#### Integration

| Feature | Freshsales | Nutshell | 
|---|---|---|
| **Data Import & Export Tools** | Not enough data | 8.0 (247 reviews) | 
| **Integration APIs** | Not enough data | 7.2 (207 reviews) | 
| **Breadth of Partner Applications** | Not enough data | 7.0 (198 reviews) | 
| **CRM Integration** | Not enough data | 7.8 (219 reviews) | 
| **Social Media Integration** | Not enough data | Feature Not Available | 
| **E-Commerce Integration** | Not enough data | Feature Not Available | 

### Marketing Automation

| Product | Score | Reviews |
|---|---|---|
| **Freshsales** | N/A | N/A |
| **Nutshell** | N/A | N/A |

#### Email Marketing

| Feature | Freshsales | Nutshell | 
|---|---|---|
| **Building and Personalizing Emails** | 9.3 (12 reviews) | Not enough data | 
| **Sending Outbound Emails** | 9.2 (11 reviews) | Not enough data | 
| **Manage Email Deliverability** | 8.1 (9 reviews) | Not enough data | 
| **Automated Email Responses** | 8.8 (11 reviews) | Not enough data | 

#### Online Marketing

| Feature | Freshsales | Nutshell | 
|---|---|---|
| **Landing Pages and Forms** | 9.0 (8 reviews) | Not enough data | 
| **Dynamic Content** | 8.5 (8 reviews) | Not enough data | 
| **A/B Testing** | 8.1 (12 reviews) | Not enough data | 
| **Mobile Optimized** | 9.4 (9 reviews) | Not enough data | 
| **Search Tracking and Optimization** | Not enough data | Not enough data | 

#### Lead Management

| Feature | Freshsales | Nutshell | 
|---|---|---|
| **Marketing Lead Database** | 8.9 (9 reviews) | Not enough data | 
| **Data Quality Management** | 8.5 (8 reviews) | Not enough data | 
| **Segmentation** | 8.7 (10 reviews) | Not enough data | 
| **Lead Scoring and Grading** | 8.5 (9 reviews) | Not enough data | 
| **Lead Nurturing** | 8.9 (9 reviews) | Not enough data | 
| **Online Behavior Tracking** | 8.9 (11 reviews) | Not enough data | 
| **Automated Alerts and Tasks** | 9.2 (10 reviews) | Not enough data | 
| **CRM Lead Integration** | 8.7 (9 reviews) | Not enough data | 

#### Campaign Management

| Feature | Freshsales | Nutshell | 
|---|---|---|
| **Program Management** | 9.2 (6 reviews) | Not enough data | 
| **Event / Webinar Marketing** | 8.8 (7 reviews) | Not enough data | 
| **Calendaring** | Not enough data | Not enough data | 
| **Budgeting** | Not enough data | Not enough data | 

#### Social

| Feature | Freshsales | Nutshell | 
|---|---|---|
| **Social Listening** | Not enough data | Not enough data | 
| **Social Sharing** | Not enough data | Not enough data | 
| **Social Campaigns** | Not enough data | Not enough data | 
| **Social Media Engagement** | 9.3 (5 reviews) | Not enough data | 
| **Social Media Advertising** | Not enough data | Not enough data | 

#### Reporting & Analytics

| Feature | Freshsales | Nutshell | 
|---|---|---|
| **Basic Reporting** | 8.7 (10 reviews) | Not enough data | 
| **Web Analytics** | 8.5 (11 reviews) | Not enough data | 
| **ROI Analytics** | 8.6 (7 reviews) | Not enough data | 
| **Revenue Analytics** | Not enough data | Not enough data | 
| **SEO / Keyword Analytics** | Not enough data | Not enough data | 

#### Platform

| Feature | Freshsales | Nutshell | 
|---|---|---|
| **Customization ** | 9.0 (5 reviews) | Not enough data | 
| **Workflow Capability** | 8.6 (6 reviews) | Not enough data | 
| **User, Role, and Access Management** | 8.3 (6 reviews) | Not enough data | 
| **Internationalization** | 9.3 (5 reviews) | Not enough data | 
| **Sandbox / Test Environments** | Not enough data | Not enough data | 
| **Performance and Reliability** | 8.1 (6 reviews) | Not enough data | 
| **Output Document Generation** | Not enough data | Not enough data | 

#### Agentic AI - Marketing Automation

| Feature | Freshsales | Nutshell | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

#### Integration

| Feature | Freshsales | Nutshell | 
|---|---|---|
| **Data Import & Export Tools** | 8.6 (7 reviews) | Not enough data | 
| **Integration APIs** | 8.3 (6 reviews) | Not enough data | 
| **Breadth of Partner Applications** | 9.0 (5 reviews) | Not enough data | 

### Lead Generation

| Product | Score | Reviews |
|---|---|---|
| **Freshsales** | N/A | N/A |
| **Nutshell** | N/A | N/A |

#### Lead Generation

| Feature | Freshsales | Nutshell | 
|---|---|---|
| **Lead Builder** | Not enough data | Not enough data | 
| **CRM Integration** | Not enough data | Not enough data | 
| **Marketing Automation Integration** | Not enough data | Not enough data | 
| **Social Media Integration** | Not enough data | Not enough data | 
| **Data Import & Export Tools** | Not enough data | Not enough data | 

### AI Sales Assistant

| Product | Score | Reviews |
|---|---|---|
| **Freshsales** | 8.3/10 | 25 |
| **Nutshell** | N/A | N/A |

#### Lead Facilitation

| Feature | Freshsales | Nutshell | 
|---|---|---|
| **Customer-facing Chatbot** | 8.1 (19 reviews) | Not enough data | 
| **Lead Qualification** | 8.3 (19 reviews) | Not enough data | 
| **Lead Follow-up** | 8.6 (20 reviews) | Not enough data | 
| **Meeting Scheduling ** | 8.7 (18 reviews) | Not enough data | 

#### Organization

| Feature | Freshsales | Nutshell | 
|---|---|---|
| **Opportunity and Pipeline Management ** | 8.6 (20 reviews) | Not enough data | 
| **Data Entry** | 8.9 (19 reviews) | Not enough data | 
| **Integrations / APIs** | 7.9 (19 reviews) | Not enough data | 

#### Performance Analysis

| Feature | Freshsales | Nutshell | 
|---|---|---|
| **Coaching ** | 7.9 (17 reviews) | Not enough data | 
| **Peformance Tracking** | 8.3 (23 reviews) | Not enough data | 

#### Sales Analysis

| Feature | Freshsales | Nutshell | 
|---|---|---|
| **ROI Forecasting ** | 7.8 (20 reviews) | Not enough data | 
| **Sales Forecasting ** | 8.8 (21 reviews) | Not enough data | 

#### Generative AI

| Feature | Freshsales | Nutshell | 
|---|---|---|
| **AI Text Generation** | 8.3 (12 reviews) | Not enough data | 
| **AI Text Summarization** | 7.9 (13 reviews) | Not enough data | 

#### Agentic AI - AI Sales Assistant

| Feature | Freshsales | Nutshell | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Sales Engagement

| Product | Score | Reviews |
|---|---|---|
| **Freshsales** | 8.5/10 | 276 |
| **Nutshell** | 7.7/10 | 213 |

#### Integrated Workflows

| Feature | Freshsales | Nutshell | 
|---|---|---|
| **Task Management** | 9.0 (236 reviews) ✓ Verified | 8.3 (196 reviews) | 
| **Email Tracking/Automation** | 8.9 (244 reviews) ✓ Verified | 8.2 (193 reviews) | 
| **Calls and Voice** | 8.4 (182 reviews) ✓ Verified | 7.3 (161 reviews) | 
| **Other Outreach Options ** | 8.7 (182 reviews) ✓ Verified | Feature Not Available | 
| **CRM Integration** | 8.9 (219 reviews) ✓ Verified | 8.1 (171 reviews) | 
| **Calendar** | 8.7 (69 reviews) | 8.0 (181 reviews) | 
| **Shared Records** | 8.8 (64 reviews) | 8.1 (169 reviews) | 

#### Repeatability and Reportability

| Feature | Freshsales | Nutshell | 
|---|---|---|
| **Content Management** | 8.9 (206 reviews) ✓ Verified | Feature Not Available | 
| **Workflow Management** | 8.9 (222 reviews) ✓ Verified | 8.3 (174 reviews) | 
| **Workflow Performance** | 8.9 (220 reviews) ✓ Verified | 8.2 (169 reviews) | 
| **Sales Coaching and Insights** | 8.7 (186 reviews) ✓ Verified | 7.4 (151 reviews) | 
| **Gamification** | 7.6 (57 reviews) | Feature Not Available | 

#### AI and Automation

| Feature | Freshsales | Nutshell | 
|---|---|---|
| **Lead Prioritization** | 8.4 (66 reviews) | 7.7 (167 reviews) | 
| **Lead Scoring** | 8.2 (69 reviews) | 7.9 (166 reviews) | 
| **Best Time of Day Scheduling** | 8.3 (62 reviews) | Feature Not Available | 
| **Buyer Intelligence** | 7.9 (63 reviews) | Feature Not Available | 
| **Machine Learning** | 7.7 (59 reviews) | Feature Not Available | 

#### Generative AI

| Feature | Freshsales | Nutshell | 
|---|---|---|
| **AI Text Generation** | 8.2 (28 reviews) | Feature Not Available | 

#### Agentic AI - Sales Engagement

| Feature | Freshsales | Nutshell | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 6.9 (13 reviews) | 
| **Multi-step Planning** | Not enough data | 7.7 (13 reviews) | 
| **Cross-system Integration** | Not enough data | 7.3 (13 reviews) | 
| **Adaptive Learning** | Not enough data | 7.3 (14 reviews) | 
| **Natural Language Interaction** | Not enough data | 7.6 (13 reviews) | 
| **Proactive Assistance** | Not enough data | 7.7 (14 reviews) | 
| **Decision Making** | Not enough data | 7.4 (13 reviews) | 

### Online Form Builder

| Product | Score | Reviews |
|---|---|---|
| **Freshsales** | 8.4/10 | 18 |
| **Nutshell** | 8.0/10 | 48 |

#### Customization

| Feature | Freshsales | Nutshell | 
|---|---|---|
| **Custom Fields** | 9.1 (17 reviews) | 8.3 (45 reviews) | 
| **Conditional Logic** | 8.3 (16 reviews) | Feature Not Available | 
| **Multi-page Forms** | 8.2 (14 reviews) | Feature Not Available | 
| **Design** | 8.3 (15 reviews) | 8.7 (42 reviews) | 

#### Additional Functionality

| Feature | Freshsales | Nutshell | 
|---|---|---|
| **Embedded Forms** | 8.4 (15 reviews) | 8.6 (44 reviews) | 
| **Offline Capability** | 8.2 (12 reviews) | 6.8 (36 reviews) | 
| **Notifications** | 8.4 (15 reviews) | 8.6 (43 reviews) | 
| **Payments** | 8.5 (11 reviews) | 6.7 (34 reviews) | 
| **Mobile Forms** | 8.3 (13 reviews) | 8.0 (41 reviews) | 

### Visitor Identification

| Product | Score | Reviews |
|---|---|---|
| **Freshsales** | N/A | N/A |
| **Nutshell** | N/A | N/A |

#### Agentic AI - Visitor Identification

| Feature | Freshsales | Nutshell | 
|---|---|---|
| **Cross-system Integration** | Not enough data | Not enough data | 

### Lead Scoring

| Product | Score | Reviews |
|---|---|---|
| **Freshsales** | 8.7/10 | 58 |
| **Nutshell** | N/A | N/A |

#### Agentic AI - Lead Scoring

| Feature | Freshsales | Nutshell | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

#### Attribution

| Feature | Freshsales | Nutshell | 
|---|---|---|
| **Lead Opportunity** | 8.8 (50 reviews) | Not enough data | 
| **Lead Assignment** | 9.0 (51 reviews) | Not enough data | 
| **Pipeline Acceleration** | 8.6 (50 reviews) | Not enough data | 

#### Discovery

| Feature | Freshsales | Nutshell | 
|---|---|---|
| **Lead Management** | 8.9 (51 reviews) | Not enough data | 
| **Scoring/Ranking** | 8.5 (53 reviews) | Not enough data | 
| **Lead Context** | 8.7 (50 reviews) | Not enough data | 

#### Management

| Feature | Freshsales | Nutshell | 
|---|---|---|
| **Conversion Viability** | 8.7 (49 reviews) | Not enough data | 
| **Workflow** | 9.0 (51 reviews) | Not enough data | 

#### Platform

| Feature | Freshsales | Nutshell | 
|---|---|---|
| **Data Synchronization** | 8.5 (49 reviews) | Not enough data | 
| **Analysis** | 8.7 (51 reviews) | Not enough data | 

### Google Workspace for Sales

| Product | Score | Reviews |
|---|---|---|
| **Freshsales** | N/A | N/A |
| **Nutshell** | N/A | N/A |

#### Agentic AI - Google Workspace for Sales

| Feature | Freshsales | Nutshell | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

### Sales Performance Management

| Product | Score | Reviews |
|---|---|---|
| **Freshsales** | 8.5/10 | 38 |
| **Nutshell** | 7.3/10 | 122 |

#### Agentic AI - Sales Performance Management

| Feature | Freshsales | Nutshell | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 6.7 (9 reviews) | 
| **Natural Language Interaction** | Not enough data | 7.4 (9 reviews) | 
| **Proactive Assistance** | Not enough data | 6.9 (9 reviews) | 

#### Incentives

| Feature | Freshsales | Nutshell | 
|---|---|---|
| **Badges** | 8.5 (28 reviews) | 6.8 (94 reviews) | 
| **Triggers** | 8.6 (29 reviews) | 6.6 (98 reviews) | 
| **Commission Calculator** | 7.9 (28 reviews) | 6.5 (94 reviews) | 
| **Leaderboards** | 8.3 (30 reviews) | 7.6 (99 reviews) | 

#### Personalization

| Feature | Freshsales | Nutshell | 
|---|---|---|
| **Profiles** | 8.8 (32 reviews) | 7.5 (107 reviews) | 
| **Custom Reports** | 8.6 (33 reviews) | 7.7 (106 reviews) | 
| **Dashboards** | 8.6 (34 reviews) | 8.2 (118 reviews) | 
| **Goal Setting** | 8.4 (31 reviews) | 7.7 (105 reviews) | 

#### Administrative

| Feature | Freshsales | Nutshell | 
|---|---|---|
| **Integration** | 8.5 (32 reviews) | 7.7 (109 reviews) | 
| **Employee Structure** | 8.4 (29 reviews) | 7.5 (103 reviews) | 
| **Behavior Monitoring** | 8.4 (28 reviews) | 7.3 (97 reviews) | 

### Email Tracking

| Product | Score | Reviews |
|---|---|---|
| **Freshsales** | 8.7/10 | 290 |
| **Nutshell** | 8.2/10 | 206 |

#### Agentic AI - Email Tracking

| Feature | Freshsales | Nutshell | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.9 (12 reviews) | 
| **Multi-step Planning** | Not enough data | 8.2 (11 reviews) | 
| **Cross-system Integration** | Not enough data | 8.3 (11 reviews) | 
| **Adaptive Learning** | Not enough data | 8.5 (11 reviews) | 
| **Natural Language Interaction** | Not enough data | 8.2 (11 reviews) | 
| **Proactive Assistance** | Not enough data | 8.5 (11 reviews) | 
| **Decision Making** | Not enough data | 8.5 (11 reviews) | 

#### Analytics

| Feature | Freshsales | Nutshell | 
|---|---|---|
| **Open Rates** | 8.9 (223 reviews) | 8.0 (187 reviews) | 
| **Link Activity** | 8.8 (216 reviews) | 8.0 (181 reviews) | 
| **Attachment Activity** | 8.2 (50 reviews) | 7.9 (175 reviews) | 

#### Customizations

| Feature | Freshsales | Nutshell | 
|---|---|---|
| **Email Platform Integration** | 9.0 (233 reviews) | 8.4 (185 reviews) | 
| **Email Scheduling** | 9.2 (238 reviews) | 8.3 (192 reviews) | 
| **Notifications** | 8.9 (245 reviews) | 8.3 (192 reviews) | 
| **Email Categorization** | 8.6 (219 reviews) | 8.0 (176 reviews) | 
| **Templates** | 8.9 (240 reviews) | 8.4 (190 reviews) | 

#### Generative AI

| Feature | Freshsales | Nutshell | 
|---|---|---|
| **AI Text Generation** | 7.7 (32 reviews) | Feature Not Available | 

### Sales Analytics

| Product | Score | Reviews |
|---|---|---|
| **Freshsales** | 8.2/10 | 103 |
| **Nutshell** | 7.7/10 | 216 |

#### Agentic AI - Sales Analytics

| Feature | Freshsales | Nutshell | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.0 (14 reviews) | 
| **Cross-system Integration** | Not enough data | 7.0 (14 reviews) | 
| **Adaptive Learning** | Not enough data | 7.1 (14 reviews) | 
| **Natural Language Interaction** | Not enough data | 7.3 (14 reviews) | 
| **Proactive Assistance** | Not enough data | 7.7 (14 reviews) | 

#### Data Sourcing

| Feature | Freshsales | Nutshell | 
|---|---|---|
| **Data Sourcing** | 8.1 (84 reviews) | 7.6 (165 reviews) | 
| **Exporting & Sharing Data** | 8.4 (84 reviews) | 8.0 (175 reviews) | 
| **Multi-Device Data Visualization** | 8.2 (78 reviews) | Feature Not Available | 
| **Interactive Dashboards** | 8.4 (89 reviews) | 8.5 (185 reviews) | 
| **Data Segmentation** | 8.3 (84 reviews) | 8.2 (171 reviews) | 

#### Predictive Analytics

| Feature | Freshsales | Nutshell | 
|---|---|---|
| **Lead Scoring** | 8.1 (85 reviews) | 7.9 (174 reviews) | 
| **Opportunity Scoring** | 8.2 (83 reviews) | 7.8 (168 reviews) | 
| **Risk Analysis** | 8.0 (78 reviews) | Feature Not Available | 
| **Live Forecasting** | 7.6 (80 reviews) | 7.5 (162 reviews) | 

#### Sales Management

| Feature | Freshsales | Nutshell | 
|---|---|---|
| **Live Pipeline Management** | 8.4 (89 reviews) | 8.4 (190 reviews) | 
| **Sales Gamification** | 7.8 (79 reviews) | Feature Not Available | 
| **Account-Based Analytics** | 8.3 (84 reviews) | Feature Not Available | 
| **Activity Tracking** | 8.7 (89 reviews) | 8.5 (198 reviews) | 

### Outbound Call Tracking

| Product | Score | Reviews |
|---|---|---|
| **Freshsales** | 9.0/10 | 191 |
| **Nutshell** | N/A | N/A |

#### Agentic AI - Outbound Call Tracking

| Feature | Freshsales | Nutshell | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 

#### Calling

| Feature | Freshsales | Nutshell | 
|---|---|---|
| **Record Calls** | 8.8 (137 reviews) | Not enough data | 
| **Generate Location** | 8.8 (120 reviews) | Not enough data | 
| **Call Types** | 8.7 (130 reviews) | Not enough data | 
| **Click-to-Call** | 9.1 (146 reviews) | Not enough data | 
| **Auto Dialer** | Not enough data | Not enough data | 

#### Contacts

| Feature | Freshsales | Nutshell | 
|---|---|---|
| **Personalization** | 9.0 (151 reviews) | Not enough data | 
| **Information Locater** | 9.0 (137 reviews) | Not enough data | 
| **Record Prospect Data** | 9.0 (143 reviews) | Not enough data | 

#### Insights

| Feature | Freshsales | Nutshell | 
|---|---|---|
| **Notes** | 9.1 (165 reviews) | Not enough data | 
| **Daily Summary** | 9.1 (142 reviews) | Not enough data | 
| **Automated Voicemails** | 8.9 (123 reviews) | Not enough data | 
| **Automated Emails** | 9.0 (145 reviews) | Not enough data | 
| **Sorts Prospects** | 9.0 (141 reviews) | Not enough data | 
| **Automated Note Taking** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (6):** [Sales Engagement Software](https://www.g2.com/categories/sales-engagement), [Online Form Builder Software](https://www.g2.com/categories/online-form-builder), [Sales Analytics Software](https://www.g2.com/categories/sales-analytics), [Email Tracking Software](https://www.g2.com/categories/email-tracking), [Sales Performance Management Software](https://www.g2.com/categories/sales-performance-management), [CRM Software](https://www.g2.com/categories/crm)

**Unique to Freshsales (5):** [AI Sales Assistant Software](https://www.g2.com/categories/ai-sales-assistant), [Outbound Call Tracking Software](https://www.g2.com/categories/outbound-call-tracking), [Lead Scoring Software](https://www.g2.com/categories/lead-scoring), [Visitor Identification Software](https://www.g2.com/categories/visitor-identification), [Marketing Automation Software](https://www.g2.com/categories/marketing-automation)

**Unique to Nutshell (2):** [Google Workspace for Sales Software](https://www.g2.com/categories/google-workspace-for-sales), [Email Marketing Software](https://www.g2.com/categories/email-marketing)


---
## Reviewer Demographics

### By Company Size

| Segment | Freshsales | Nutshell | 
|---|---|---|
| **Small-Business** | 67.9% | 79.0% | 
| **Mid-Market** | 26.7% | 18.5% | 
| **Enterprise** | 5.4% | 2.5% | 

### By Industry

#### Freshsales

- **Information Technology and Services:** 16.6%
- **Computer Software:** 13.8%
- **Marketing and Advertising:** 7.8%
- **Financial Services:** 4.2%
- **Internet:** 3.6%
- **Education Management:** 3.2%
- **Retail:** 2.8%
- **Real Estate:** 2.4%
- **Construction:** 1.9%
- **Telecommunications:** 1.9%
- **Other:** 41.7%

#### Nutshell

- **Marketing and Advertising:** 8.0%
- **Computer Software:** 7.4%
- **Construction:** 5.4%
- **Information Technology and Services:** 4.9%
- **Financial Services:** 3.3%
- **Wholesale:** 2.8%
- **Non-Profit Organization Management:** 2.8%
- **Manufacturing:** 2.5%
- **Real Estate:** 2.2%
- **Consulting:** 2.0%
- **Other:** 58.8%

---
## Alternatives

### Alternatives to Freshsales

- [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) — 4.4/5 stars (25784 reviews)
- [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — 4.4/5 stars (13797 reviews)
- [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) — 4.1/5 stars (2927 reviews)
- [ActiveCampaign](https://www.g2.com/products/activecampaign/reviews) — 4.4/5 stars (14683 reviews)
- [Close](https://www.g2.com/products/close/reviews) — 4.7/5 stars (2037 reviews)
- [Outreach](https://www.g2.com/products/outreach/reviews) — 4.3/5 stars (3568 reviews)
- [Salesflare](https://www.g2.com/products/salesflare/reviews) — 4.8/5 stars (302 reviews)
- [Pipedrive](https://www.g2.com/products/pipedrive/reviews) — 4.3/5 stars (3043 reviews)
- [Copper](https://www.g2.com/products/copper/reviews) — 4.5/5 stars (1157 reviews)
- [Coevera](https://www.g2.com/products/coevera/reviews) — 4.6/5 stars (477 reviews)

### Alternatives to Nutshell

- [Pipedrive](https://www.g2.com/products/pipedrive/reviews) — 4.3/5 stars (3043 reviews)
- [Copper](https://www.g2.com/products/copper/reviews) — 4.5/5 stars (1157 reviews)
- [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) — 4.4/5 stars (25784 reviews)
- [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — 4.4/5 stars (13797 reviews)
- [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) — 4.1/5 stars (2927 reviews)
- [Nimble CRM](https://www.g2.com/products/nimble/reviews) — 4.5/5 stars (1112 reviews)
- [Pipeline CRM](https://www.g2.com/products/pipeline-crm/reviews) — 4.3/5 stars (951 reviews)
- [Coevera](https://www.g2.com/products/coevera/reviews) — 4.6/5 stars (477 reviews)
- [Workbooks](https://www.g2.com/products/workbooks/reviews) — 4.2/5 stars (573 reviews)
- [Agile CRM](https://www.g2.com/products/agile-crm/reviews) — 4.0/5 stars (365 reviews)

---
## Top Discussions

### Freshsales

- Title: [What is Freshsales used for?](https://www.g2.com/discussions/what-is-freshsales-used-for) — 2 comments, 1 upvote
  > **Top comment:** "It's used for a number of things from lead generation to managing client accounts. It's a great tool to keep everything under 1 umbrella that is accessible..."
- Title: [What are the three benefits of CRM?](https://www.g2.com/discussions/freshsales-what-are-the-three-benefits-of-crm) — 2 comments
  > **Top comment:** "1. Creating sequences/pipelines to contact leads quicker and stay in communication with them easier
2. Allowing the sales team to easily access the..."
- Title: [What is Freshsales CRM?](https://www.g2.com/discussions/what-is-freshsales-crm) — 1 comment
  > **Top comment:** "It's a CRM software."
- Title: [What are the features of CRM software?](https://www.g2.com/discussions/freshsales-what-are-the-features-of-crm-software) — 1 comment
  > **Top comment:** "Very nice software "
- Title: [How to improve more on fresh sales](https://www.g2.com/discussions/how-to-improve-more-on-fresh-sales) — 1 comment, 1 upvote
  > **Top comment:** "Auto WhatsApp feature "

### Nutshell

- Title: [I am unable to email from Nutshell. This started after my company did an upgrade. Also, How do I could get multiple bcc emails to show in their account? Or is they a way to use a distribution group list and have each email show up in members accounts?  I may need help getting it set up.](https://www.g2.com/discussions/i-am-unable-to-email-from-nutshell-this-started-after-my-company-did-an-upgrade-also-how-do-i-could-get-multiple-bcc-emails-to-show-in-their-account-or-is-they-a-way-to-use-a-distribution-group-list-and-have-each-email-show-up-in-members-accounts-i-may-ne) — 2 comments, 1 upvote
  > **Top comment:** "Hi Tina! Thanks so much for leaving this comment - unfortunately I don't have any of your personal contact information here on G2 Crowd, but I am happy to..."
- Title: [What integration options have you found that work best for Nutshell?](https://www.g2.com/discussions/51717-what-integration-options-have-you-found-that-work-best-for-nutshell) — 2 comments, 2 upvotes
  > **Top comment:** "Hi Craig! Thanks for starting this discussion, I'm sorry we didn't see this until now and disappointed to hear you've had trouble integrating Nutshell with..."
- Title: [How can I make my planning faster?](https://www.g2.com/discussions/how-can-i-make-my-planning-faster) — 1 comment, 1 upvote
  > **Top comment:** "Good day everyone on this platform I wanna use this medium to express how you can recover your lost fund from forex, binary options scam companies or fake..."
- Title: [.](https://www.g2.com/discussions/88e6f332-94b9-4864-b546-4a488de2d248) — 1 comment, 1 upvote
  > **Top comment:** "Hi Ashley! I'm sorry to hear you've been impacted by unexpected downtime. We haven't any site maintenance recently that would have made Nutshell unavailable,..."
- Title: [How does Nutshell compare to CRMs?](https://www.g2.com/discussions/compare-to-crms) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "We’ve built a tool that your team will actually enjoy using. We’ve crafted an experience that removes as much time-wasting data entry as possible. Nutshell..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/freshsales-vs-nutshell)