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At a Glance
Market Segments
Small-Business (68.0% of reviews)
Small-Business (79.1% of reviews)
Entry-Level Pricing
Starting at $9.00 1 User Per Month
Starting at $13.00 1 user Per Month
Freshsales
Star Rating
(1,220)4.5 out of 5
Market Segments
Small-Business (68.0% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $9.00 1 User Per Month
Browse all 3 pricing plansNutshell
Star Rating
(1,378)4.3 out of 5
Market Segments
Small-Business (79.1% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $13.00 1 user Per Month
Free Trial is available
Browse all 8 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Nutshell's Contact & Account Management feature scores 8.5, while Freshsales excels with a score of 8.9, indicating that Freshsales offers a more robust solution for managing customer relationships.
- Reviewers mention that Freshsales provides superior Email and Mobile Preview capabilities with a score of 8.7 compared to Nutshell's 8.0, making it easier for users to optimize their email campaigns for various devices.
- G2 users highlight that Freshsales' Lead Management feature is rated at 8.9, surpassing Nutshell's 8.4, which suggests that Freshsales offers more effective tools for tracking and nurturing leads.
- Users on G2 report that Freshsales shines in Automated Email Responses with a score of 8.5, while Nutshell lags behind at 7.9, indicating that Freshsales may provide a more efficient way to engage with customers automatically.
- Reviewers mention that Nutshell's Customization options, particularly in Custom Fields, score 8.2, but Freshsales outperforms with a score of 9.1, allowing for greater flexibility in tailoring the CRM to specific business needs.
- Users say that Freshsales' Task Management feature is rated at 9.1, significantly higher than Nutshell's 8.2, suggesting that Freshsales offers a more effective way to manage tasks and improve productivity.
Pricing
Entry-Level Pricing
Freshsales
Growth
Starting at $9.00
1 User Per Month
Tailored for startups and SMBs seeking efficient pipeline management and engagement across channels
- Web Forms
- SMS & WhatsApp
- Basic Workflows
Nutshell
Sales Foundation
Starting at $13.00
1 user Per Month
An easy to use, flexible CRM that helps teams organize their contacts, leads, and conversations in order to grow.
- Unlimited storage, contacts & accounts
- Contact management and communication timelines
- Email and calendar sync
Free Trial
Freshsales
Free Trial is available
Nutshell
Free Trial is available
Ratings
Meets Requirements
8.7
1,039
8.4
1,118
Ease of Use
9.0
1,052
8.7
1,194
Ease of Setup
8.8
559
8.5
649
Ease of Admin
8.9
535
8.7
520
Quality of Support
8.8
1,009
8.7
1,021
Has the product been a good partner in doing business?
9.0
529
8.8
513
Product Direction (% positive)
9.3
1,033
8.5
1,106
Features by Category
Sales Force Automation
8.9
718
|
Verified
8.5
886
|
Verified
8.3
417
Feature Not Available
8.8
707
|
Verified
8.3
859
|
Verified
8.5
705
|
Verified
8.1
876
|
Verified
8.3
507
|
Verified
7.5
673
|
Verified
8.6
336
|
Verified
8.1
725
|
Verified
8.2
482
|
Verified
7.4
672
|
Verified
8.1
468
7.3
583
8.4
510
|
Verified
7.6
649
Marketing Automation
8.5
548
7.7
668
|
Verified
8.5
522
7.6
601
8.9
627
8.4
811
|
Verified
7.9
114
7.2
571
Customer Support
8.5
534
7.9
635
8.6
542
7.9
659
|
Verified
8.6
548
8.0
689
|
Verified
8.2
458
7.4
556
|
Verified
8.4
478
7.8
575
|
Verified
Reporting & Analytics
8.4
629
|
Verified
7.8
791
|
Verified
8.6
665
|
Verified
8.2
854
|
Verified
8.3
508
|
Verified
7.4
680
|
Verified
Mobile & Social
Feature Not Available
7.2
551
|
Verified
8.1
208
|
Verified
7.0
550
|
Verified
8.3
331
|
Verified
7.1
647
|
Verified
Platform
8.4
404
|
Verified
7.7
636
|
Verified
8.5
393
|
Verified
7.9
608
|
Verified
8.7
414
|
Verified
8.4
659
|
Verified
8.3
314
|
Verified
7.2
481
|
Verified
7.7
258
6.5
425
|
Verified
8.0
301
|
Verified
7.2
500
8.8
408
|
Verified
8.4
636
|
Verified
8.0
285
|
Verified
7.3
481
|
Verified
Integration
8.4
375
|
Verified
7.9
605
|
Verified
8.3
331
|
Verified
7.5
539
|
Verified
7.9
297
|
Verified
7.3
477
|
Verified
Generative AI
7.6
84
Feature Not Available
Agentic AI - CRM
Not enough data
7.6
42
Not enough data
7.5
40
Not enough data
7.2
41
Not enough data
7.3
41
Not enough data
7.2
41
Not enough data
7.3
40
Not enough data
7.2
41
Email Marketing
Not enough data
8.1
249
Not enough data
8.4
261
Not enough data
Feature Not Available
Not enough data
8.3
260
Not enough data
8.5
264
Not enough data
8.1
249
Not enough data
Feature Not Available
Not enough data
8.2
222
Not enough data
Feature Not Available
Reporting & Analytics
Not enough data
7.1
139
Not enough data
8.1
241
Generative AI
Not enough data
6.5
159
Not enough data
6.7
159
Agentic AI - Email Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integration
Not enough data
8.0
246
Not enough data
7.2
206
Not enough data
7.0
197
Not enough data
7.8
217
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Email Marketing
9.3
12
Not enough data
9.2
11
Not enough data
8.1
9
Not enough data
8.8
11
Not enough data
Online Marketing
9.0
8
Not enough data
8.5
8
Not enough data
8.1
12
Not enough data
9.4
9
Not enough data
Not enough data
Not enough data
Lead Management
8.9
9
Not enough data
8.5
8
Not enough data
8.7
10
Not enough data
8.5
9
Not enough data
8.9
9
Not enough data
8.9
11
Not enough data
9.2
10
Not enough data
8.7
9
Not enough data
Campaign Management
9.2
6
Not enough data
8.8
7
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Social
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
9.3
5
Not enough data
Not enough data
Not enough data
Reporting & Analytics
8.7
10
Not enough data
8.5
11
Not enough data
8.6
7
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
9.0
5
Not enough data
8.6
6
Not enough data
8.3
6
Not enough data
9.3
5
Not enough data
Not enough data
Not enough data
8.1
6
Not enough data
Not enough data
Not enough data
Agentic AI - Marketing Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integration
8.6
7
Not enough data
8.3
6
Not enough data
9.0
5
Not enough data
Lead Generation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Facilitation
8.1
19
Not enough data
8.3
19
Not enough data
8.6
20
Not enough data
8.7
18
Not enough data
Organization
8.6
20
Not enough data
8.9
19
Not enough data
7.9
19
Not enough data
Performance Analysis
7.9
17
Not enough data
8.3
23
Not enough data
Sales Analysis
7.8
20
Not enough data
8.8
21
Not enough data
Generative AI
8.3
12
Not enough data
7.9
13
Not enough data
Agentic AI - AI Sales Assistant
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integrated Workflows
9.0
236
|
Verified
8.3
195
8.9
244
|
Verified
8.2
192
8.4
182
|
Verified
7.3
160
8.7
182
|
Verified
Feature Not Available
8.9
219
|
Verified
8.1
169
8.7
69
8.0
180
8.8
64
8.1
168
Repeatability and Reportability
8.9
206
|
Verified
Feature Not Available
8.9
222
|
Verified
8.2
173
8.9
220
|
Verified
8.2
168
8.7
186
|
Verified
7.4
151
7.6
57
Feature Not Available
AI and Automation
8.4
66
7.7
165
8.2
69
7.9
164
8.3
62
Feature Not Available
7.9
63
Feature Not Available
7.7
59
Feature Not Available
Generative AI
8.2
28
Feature Not Available
Agentic AI - Sales Engagement
Not enough data
6.8
12
Not enough data
7.5
12
Not enough data
7.2
12
Not enough data
7.2
12
Not enough data
7.5
12
Not enough data
7.6
12
Not enough data
7.4
12
Customization
9.1
17
8.3
44
8.3
16
Feature Not Available
8.2
14
Feature Not Available
8.3
15
8.7
41
Additional Functionality
8.4
15
8.6
43
8.2
12
6.8
35
8.4
15
8.5
42
8.5
11
6.6
33
8.3
13
8.0
40
Agentic AI - Visitor Identification
Not enough data
Not enough data
Agentic AI - Lead Scoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Attribution
8.8
50
Not enough data
9.0
51
Not enough data
8.6
50
Not enough data
Discovery
8.9
51
Not enough data
8.5
53
Not enough data
8.7
50
Not enough data
Management
8.7
49
Not enough data
9.0
51
Not enough data
Platform
8.5
49
Not enough data
8.7
51
Not enough data
Agentic AI - Google Workspace for Sales
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Sales Performance Management
Not enough data
6.7
9
Not enough data
7.4
9
Not enough data
6.9
9
Incentives
8.5
28
6.8
93
8.6
29
6.6
97
7.9
28
6.5
93
8.3
30
7.6
98
Personalization
8.8
32
7.5
106
8.6
33
7.7
105
8.6
34
8.2
117
8.4
31
7.7
104
Administrative
8.5
32
7.7
108
8.4
29
7.5
102
8.4
28
7.3
96
Agentic AI - Email Tracking
Not enough data
7.9
12
Not enough data
8.2
11
Not enough data
8.3
11
Not enough data
8.5
11
Not enough data
8.2
11
Not enough data
8.5
11
Not enough data
8.5
11
Analytics
8.8
224
8.0
186
8.8
217
8.0
180
8.2
50
7.9
174
Customizations
9.0
234
8.4
184
9.2
239
8.3
191
8.9
246
8.3
191
8.6
220
8.0
175
8.9
241
8.4
189
Generative AI
7.7
32
Feature Not Available
Agentic AI - Sales Analytics
Not enough data
6.9
13
Not enough data
6.9
13
Not enough data
7.1
13
Not enough data
7.2
13
Not enough data
7.7
13
Data Sourcing
8.1
84
7.6
163
8.4
84
7.9
173
8.2
78
Feature Not Available
8.4
89
8.5
184
8.3
84
8.1
170
Predictive Analytics
8.1
85
7.9
172
8.2
83
7.8
167
8.0
78
Feature Not Available
7.6
80
7.5
161
Sales Management
8.4
89
8.4
189
7.8
79
Feature Not Available
8.3
84
Feature Not Available
8.7
89
8.5
197
Agentic AI - Outbound Call Tracking
Not enough data
Not enough data
Not enough data
Not enough data
Calling
8.8
137
Not enough data
8.8
120
Not enough data
8.7
130
Not enough data
9.1
146
Not enough data
Not enough data
Not enough data
Contacts
9.0
151
Not enough data
9.0
137
Not enough data
9.0
143
Not enough data
Insights
9.1
165
Not enough data
9.1
142
Not enough data
8.9
123
Not enough data
9.0
145
Not enough data
9.0
141
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Freshsales and Nutshell are categorized as Sales Engagement, Online Form Builder, Sales Analytics, Email Tracking, Sales Performance Management, and CRM
Unique Categories
Freshsales is categorized as AI Sales Assistant, Outbound Call Tracking, Lead Scoring, Visitor Identification, and Marketing Automation
Nutshell is categorized as Google Workspace for Sales and Email Marketing
Reviews
Reviewers' Company Size
Freshsales
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Nutshell
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
16.6%
Computer Software
13.8%
Marketing and Advertising
7.9%
Financial Services
4.1%
Internet
3.7%
Other
54.0%
Marketing and Advertising
7.9%
Computer Software
7.5%
Construction
5.4%
Information Technology and Services
5.0%
Financial Services
3.4%
Other
70.9%
Alternatives
Discussions
What are the three benefits of CRM?
2 Comments
AV
Makes it easy to keep a track of new and prospect leads.Read more
What is Freshsales used for?
2 Comments
IH
It's a CRM solution to manage leads and opportunities. It helps you to create your sales funnel from different channels.Read more
How is Freshsales different from other CRMs?
1 Comment
Official Response from Freshsales
Freshsales is an integrated, simple and intuitive sales CRM built with automations, intelligence and analytics to aid your sales teams to close deals faster....Read more
I am unable to email from Nutshell. This started after my company did an upgrade. Also, How do I could get multiple bcc emails to show in their account? Or is they a way to use a distribution group list and have each email show up in members accounts? I may need help getting it set up.
2 Comments
AR
Call the Help Desk; they typically answer earlier in the day or call you back the same day. There is no BCC availability that I am aware of.Read more
What integration options have you found that work best for Nutshell?
2 Comments
AB
I love fireflies.ai but it requires API or zapier
Google workplaces has a great chrome extension for gmail which has caught a lot more for input f...Read more
Is there a limit to the number of contacts that I can add to Nutshell?
1 Comment
Official Response from Nutshell
No. All Nutshell subscriptions include unlimited contacts and data storage.Read more
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