# Freshsales vs monday CRM Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Freshsales excels in user-friendliness, with many users appreciating its intuitive interface and customization options. One user highlighted how it allows for easy organization of leads, making it simple to filter and manage different types of prospects.
- **Users say** monday CRM stands out for its scalability, particularly for growing teams. Reviewers noted that as their teams expanded, monday CRM seamlessly accommodated more users and pipelines without disrupting existing workflows, which is crucial for maintaining productivity.
- **According to verified reviews** , Freshsales is praised for its automation capabilities, which simplify lead management and follow-ups. Users mentioned that these features save time and provide a clear view of the sales pipeline, enhancing overall efficiency.
- **Reviewers mention** that monday CRM offers robust automation tools that help users create tasks and reminders, particularly when deals stall. This feature is especially beneficial for teams looking to streamline their processes and reduce the need for daily check-ins.
- **G2 reviewers highlight** that Freshsales has a strong focus on lead management, with features that allow users to categorize leads effectively. This capability helps sales teams prioritize their efforts and manage their sales funnels more effectively.
- **Users report** that monday CRM is very beginner-friendly, making it easy for new users to get started. This ease of use is a significant advantage for teams that may not have extensive experience with CRM systems, allowing for quicker adoption and integration into daily operations.



| | Freshsales | monday CRM | 
|---|---|---|
| **Star Rating** | 4.5 out of 5 | 4.6 out of 5 | 
| **Total Reviews** | 1,230 | 1,159 | 
| **Largest Market Segment** | Small-Business (67.9% of reviews) | Small-Business (78.9% of reviews) | 
| **Entry Level Price** | Starting at $9.00 1 User Per Month | $12.00 Per Month | 

---
## Top Pros & Cons

### Freshsales

Pros:
- Ease of Use (104 reviews)
- Features (69 reviews)

Cons:
- Missing Features (48 reviews)
- Limited Features (32 reviews)

### monday CRM

Pros:
- Ease of Use (205 reviews)
- Integrations (117 reviews)

Cons:
- Learning Curve (82 reviews)
- Missing Features (82 reviews)

---
## Ratings Comparison
| Rating | Freshsales | monday CRM | 
|---|---|---|
  | **Meets Requirements** | 8.7 (1044 reviews) | 8.6 (821 reviews) | 
  | **Ease of Use** | 9.0 (1058 reviews) | 8.9 (883 reviews) | 
  | **Ease of Setup** | 8.7 (564 reviews) | 8.5 (672 reviews) | 
  | **Ease of Admin** | 8.9 (535 reviews) | 8.9 (468 reviews) | 
  | **Quality of Support** | 8.8 (1013 reviews) | 8.4 (729 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.0 (529 reviews) | 8.9 (462 reviews) | 
  | **Product Direction (% positive)** | 9.3 (1037 reviews) | 9.3 (795 reviews) | 

---
## Pricing

### Freshsales

#### Entry-Level Pricing

Plan: Growth

Price: Starting at $9.00 1 User Per Month

Description: Tailored for startups and SMBs seeking efficient pipeline management and engagement across channels	

Key Features:
- Web Forms	
- SMS & WhatsApp	
- Basic Workflows

[Browse all 3 editions](https://www.g2.com/products/freshsales/pricing)

#### Free Trial

Yes

### monday CRM

#### Entry-Level Pricing

Plan: Basic

Price: $12.00 Per Month

Description: Organize all your team’s leads, contacts, & deals

Key Features:
- Unlimited customizable pipelines
- Unlimited contacts
- Unlimited boards

[Browse all 4 editions](https://www.g2.com/products/monday-crm/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### CRM

| Product | Score | Reviews |
|---|---|---|
| **Freshsales** | 8.4/10 | 826 |
| **monday CRM** | 7.9/10 | 719 |

#### Sales Force Automation

| Feature | Freshsales | monday CRM | 
|---|---|---|
| **Contact & Account Management** | 8.9 (718 reviews) ✓ Verified | 8.6 (557 reviews) | 
| **Partner Relationship Mgmt. (PRM)** | 8.3 (416 reviews) | 7.8 (471 reviews) | 
| **Opportunity & Pipeline Mgmt.** | 8.8 (707 reviews) ✓ Verified | 8.6 (564 reviews) | 
| **Task / Activity Management** | 8.5 (705 reviews) ✓ Verified | 8.8 (586 reviews) | 
| **Territory & Quota Management** | 8.3 (506 reviews) ✓ Verified | 7.6 (442 reviews) | 
| **Desktop Integration** | 8.6 (336 reviews) ✓ Verified | 8.3 (495 reviews) | 
| **Product & Price List Management** | 8.2 (481 reviews) ✓ Verified | 7.7 (447 reviews) | 
| **Quote & Order Management** | 8.1 (467 reviews) | 7.5 (449 reviews) | 
| **Customer Contract Management** | 8.4 (509 reviews) ✓ Verified | 7.9 (477 reviews) | 

#### Marketing Automation

| Feature | Freshsales | monday CRM | 
|---|---|---|
| **Email Marketing** | 8.5 (548 reviews) | 7.5 (463 reviews) | 
| **Campaign Management** | 8.5 (521 reviews) | 7.7 (462 reviews) | 
| **Lead Management** | 8.9 (628 reviews) | 8.6 (542 reviews) | 
| **Marketing ROI Analytics** | 7.9 (114 reviews) | 7.5 (437 reviews) | 

#### Customer Support

| Feature | Freshsales | monday CRM | 
|---|---|---|
| **Case Management** | 8.5 (533 reviews) | 8.2 (471 reviews) | 
| **Customer Support Portal** | 8.6 (541 reviews) | 7.8 (409 reviews) | 
| **Knowledge Base** | 8.6 (547 reviews) | 8.2 (433 reviews) | 
| **Call Center Features** | 8.2 (457 reviews) | 7.0 (392 reviews) | 
| **Support Analytics** | 8.5 (477 reviews) | 7.8 (446 reviews) | 

#### Reporting & Analytics

| Feature | Freshsales | monday CRM | 
|---|---|---|
| **Reporting** | 8.4 (630 reviews) ✓ Verified | 8.2 (516 reviews) | 
| **Dashboards** | 8.6 (664 reviews) ✓ Verified | 8.7 (568 reviews) | 
| **Forecasting** | 8.3 (507 reviews) ✓ Verified | 8.0 (466 reviews) | 

#### Mobile & Social

| Feature | Freshsales | monday CRM | 
|---|---|---|
| **Social Collaboration Features** | Feature Not Available | 7.8 (386 reviews) | 
| **Social Network Integration** | 8.2 (207 reviews) ✓ Verified | 7.2 (344 reviews) | 
| **Mobile User Support** | 8.3 (330 reviews) ✓ Verified | 7.7 (470 reviews) | 

#### Platform

| Feature | Freshsales | monday CRM | 
|---|---|---|
| **Customization** | 8.4 (404 reviews) ✓ Verified | 8.7 (529 reviews) | 
| **Workflow Capability** | 8.5 (396 reviews) ✓ Verified | 8.7 (520 reviews) | 
| **User, Role, and Access Management** | 8.7 (414 reviews) ✓ Verified | 8.6 (517 reviews) | 
| **Internationalization** | 8.3 (314 reviews) ✓ Verified | 8.1 (438 reviews) | 
| **Sandbox / Test Environments** | 7.7 (258 reviews) | 7.6 (387 reviews) | 
| **Document & Content Mgmt.** | 8.0 (301 reviews) ✓ Verified | 8.0 (473 reviews) | 
| **Performance and Reliability** | 8.8 (410 reviews) ✓ Verified | 8.5 (509 reviews) | 
| **Output Document Generation** | 8.0 (285 reviews) ✓ Verified | 7.8 (435 reviews) | 

#### Integration

| Feature | Freshsales | monday CRM | 
|---|---|---|
| **Data Import & Export Tools** | 8.4 (375 reviews) ✓ Verified | 8.2 (468 reviews) | 
| **Integration APIs** | 8.3 (333 reviews) ✓ Verified | 7.9 (418 reviews) | 
| **Breadth of Partner Applications** | 7.9 (297 reviews) ✓ Verified | 8.0 (412 reviews) | 

#### Generative AI

| Feature | Freshsales | monday CRM | 
|---|---|---|
| **AI Text Generation** | 7.6 (85 reviews) | 7.1 (314 reviews) | 

#### Agentic AI - CRM

| Feature | Freshsales | monday CRM | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.2 (61 reviews) | 
| **Multi-step Planning** | Not enough data | 7.5 (61 reviews) | 
| **Cross-system Integration** | Not enough data | 7.5 (58 reviews) | 
| **Adaptive Learning** | Not enough data | 7.3 (60 reviews) | 
| **Natural Language Interaction** | Not enough data | 7.2 (60 reviews) | 
| **Proactive Assistance** | Not enough data | 7.3 (59 reviews) | 
| **Decision Making** | Not enough data | 7.1 (60 reviews) | 

### Marketing Automation

| Product | Score | Reviews |
|---|---|---|
| **Freshsales** | N/A | N/A |
| **monday CRM** | N/A | N/A |

#### Email Marketing

| Feature | Freshsales | monday CRM | 
|---|---|---|
| **Building and Personalizing Emails** | 9.3 (12 reviews) | Not enough data | 
| **Sending Outbound Emails** | 9.2 (11 reviews) | Not enough data | 
| **Manage Email Deliverability** | 8.1 (9 reviews) | Not enough data | 
| **Automated Email Responses** | 8.8 (11 reviews) | Not enough data | 

#### Online Marketing

| Feature | Freshsales | monday CRM | 
|---|---|---|
| **Landing Pages and Forms** | 9.0 (8 reviews) | Not enough data | 
| **Dynamic Content** | 8.5 (8 reviews) | Not enough data | 
| **A/B Testing** | 8.1 (12 reviews) | Not enough data | 
| **Mobile Optimized** | 9.4 (9 reviews) | Not enough data | 
| **Search Tracking and Optimization** | Not enough data | Not enough data | 

#### Lead Management

| Feature | Freshsales | monday CRM | 
|---|---|---|
| **Marketing Lead Database** | 8.9 (9 reviews) | Not enough data | 
| **Data Quality Management** | 8.5 (8 reviews) | Not enough data | 
| **Segmentation** | 8.7 (10 reviews) | Not enough data | 
| **Lead Scoring and Grading** | 8.5 (9 reviews) | Not enough data | 
| **Lead Nurturing** | 8.9 (9 reviews) | Not enough data | 
| **Online Behavior Tracking** | 8.9 (11 reviews) | Not enough data | 
| **Automated Alerts and Tasks** | 9.2 (10 reviews) | Not enough data | 
| **CRM Lead Integration** | 8.7 (9 reviews) | Not enough data | 

#### Campaign Management

| Feature | Freshsales | monday CRM | 
|---|---|---|
| **Program Management** | 9.2 (6 reviews) | Not enough data | 
| **Event / Webinar Marketing** | 8.8 (7 reviews) | Not enough data | 
| **Calendaring** | Not enough data | Not enough data | 
| **Budgeting** | Not enough data | Not enough data | 

#### Social

| Feature | Freshsales | monday CRM | 
|---|---|---|
| **Social Listening** | Not enough data | Not enough data | 
| **Social Sharing** | Not enough data | Not enough data | 
| **Social Campaigns** | Not enough data | Not enough data | 
| **Social Media Engagement** | 9.3 (5 reviews) | Not enough data | 
| **Social Media Advertising** | Not enough data | Not enough data | 

#### Reporting & Analytics

| Feature | Freshsales | monday CRM | 
|---|---|---|
| **Basic Reporting** | 8.7 (10 reviews) | Not enough data | 
| **Web Analytics** | 8.5 (11 reviews) | Not enough data | 
| **ROI Analytics** | 8.6 (7 reviews) | Not enough data | 
| **Revenue Analytics** | Not enough data | Not enough data | 
| **SEO / Keyword Analytics** | Not enough data | Not enough data | 

#### Platform

| Feature | Freshsales | monday CRM | 
|---|---|---|
| **Customization ** | 9.0 (5 reviews) | Not enough data | 
| **Workflow Capability** | 8.6 (6 reviews) | Not enough data | 
| **User, Role, and Access Management** | 8.3 (6 reviews) | Not enough data | 
| **Internationalization** | 9.3 (5 reviews) | Not enough data | 
| **Sandbox / Test Environments** | Not enough data | Not enough data | 
| **Performance and Reliability** | 8.1 (6 reviews) | Not enough data | 
| **Output Document Generation** | Not enough data | Not enough data | 

#### Agentic AI - Marketing Automation

| Feature | Freshsales | monday CRM | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

#### Integration

| Feature | Freshsales | monday CRM | 
|---|---|---|
| **Data Import & Export Tools** | 8.6 (7 reviews) | Not enough data | 
| **Integration APIs** | 8.3 (6 reviews) | Not enough data | 
| **Breadth of Partner Applications** | 9.0 (5 reviews) | Not enough data | 

### Lead Generation

| Product | Score | Reviews |
|---|---|---|
| **Freshsales** | N/A | N/A |
| **monday CRM** | N/A | N/A |

#### Lead Generation

| Feature | Freshsales | monday CRM | 
|---|---|---|
| **Lead Builder** | Not enough data | Not enough data | 
| **CRM Integration** | Not enough data | Not enough data | 
| **Marketing Automation Integration** | Not enough data | Not enough data | 
| **Social Media Integration** | Not enough data | Not enough data | 
| **Data Import & Export Tools** | Not enough data | Not enough data | 

### AI Sales Assistant

| Product | Score | Reviews |
|---|---|---|
| **Freshsales** | 8.3/10 | 25 |
| **monday CRM** | N/A | N/A |

#### Lead Facilitation

| Feature | Freshsales | monday CRM | 
|---|---|---|
| **Customer-facing Chatbot** | 8.1 (19 reviews) | Not enough data | 
| **Lead Qualification** | 8.3 (19 reviews) | Not enough data | 
| **Lead Follow-up** | 8.6 (20 reviews) | Not enough data | 
| **Meeting Scheduling ** | 8.7 (18 reviews) | Not enough data | 

#### Organization

| Feature | Freshsales | monday CRM | 
|---|---|---|
| **Opportunity and Pipeline Management ** | 8.6 (20 reviews) | Not enough data | 
| **Data Entry** | 8.9 (19 reviews) | Not enough data | 
| **Integrations / APIs** | 7.9 (19 reviews) | Not enough data | 

#### Performance Analysis

| Feature | Freshsales | monday CRM | 
|---|---|---|
| **Coaching ** | 7.9 (17 reviews) | Not enough data | 
| **Peformance Tracking** | 8.3 (23 reviews) | Not enough data | 

#### Sales Analysis

| Feature | Freshsales | monday CRM | 
|---|---|---|
| **ROI Forecasting ** | 7.8 (20 reviews) | Not enough data | 
| **Sales Forecasting ** | 8.8 (21 reviews) | Not enough data | 

#### Generative AI

| Feature | Freshsales | monday CRM | 
|---|---|---|
| **AI Text Generation** | 8.3 (12 reviews) | Not enough data | 
| **AI Text Summarization** | 7.9 (13 reviews) | Not enough data | 

#### Agentic AI - AI Sales Assistant

| Feature | Freshsales | monday CRM | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Sales Engagement

| Product | Score | Reviews |
|---|---|---|
| **Freshsales** | 8.5/10 | 276 |
| **monday CRM** | N/A | N/A |

#### Integrated Workflows

| Feature | Freshsales | monday CRM | 
|---|---|---|
| **Task Management** | 9.0 (236 reviews) ✓ Verified | Not enough data | 
| **Email Tracking/Automation** | 8.9 (244 reviews) ✓ Verified | Not enough data | 
| **Calls and Voice** | 8.4 (182 reviews) ✓ Verified | Not enough data | 
| **Other Outreach Options ** | 8.7 (182 reviews) ✓ Verified | Not enough data | 
| **CRM Integration** | 8.9 (219 reviews) ✓ Verified | Not enough data | 
| **Calendar** | 8.7 (69 reviews) | Not enough data | 
| **Shared Records** | 8.8 (64 reviews) | Not enough data | 

#### Repeatability and Reportability

| Feature | Freshsales | monday CRM | 
|---|---|---|
| **Content Management** | 8.9 (206 reviews) ✓ Verified | Not enough data | 
| **Workflow Management** | 8.9 (222 reviews) ✓ Verified | Not enough data | 
| **Workflow Performance** | 8.9 (220 reviews) ✓ Verified | Not enough data | 
| **Sales Coaching and Insights** | 8.7 (186 reviews) ✓ Verified | Not enough data | 
| **Gamification** | 7.6 (57 reviews) | Not enough data | 

#### AI and Automation

| Feature | Freshsales | monday CRM | 
|---|---|---|
| **Lead Prioritization** | 8.4 (66 reviews) | Not enough data | 
| **Lead Scoring** | 8.2 (69 reviews) | Not enough data | 
| **Best Time of Day Scheduling** | 8.3 (62 reviews) | Not enough data | 
| **Buyer Intelligence** | 7.9 (63 reviews) | Not enough data | 
| **Machine Learning** | 7.7 (59 reviews) | Not enough data | 

#### Generative AI

| Feature | Freshsales | monday CRM | 
|---|---|---|
| **AI Text Generation** | 8.2 (28 reviews) | Not enough data | 

#### Agentic AI - Sales Engagement

| Feature | Freshsales | monday CRM | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Online Form Builder

| Product | Score | Reviews |
|---|---|---|
| **Freshsales** | 8.4/10 | 18 |
| **monday CRM** | N/A | N/A |

#### Customization

| Feature | Freshsales | monday CRM | 
|---|---|---|
| **Custom Fields** | 9.1 (17 reviews) | Not enough data | 
| **Conditional Logic** | 8.3 (16 reviews) | Not enough data | 
| **Multi-page Forms** | 8.2 (14 reviews) | Not enough data | 
| **Design** | 8.3 (15 reviews) | Not enough data | 

#### Additional Functionality

| Feature | Freshsales | monday CRM | 
|---|---|---|
| **Embedded Forms** | 8.4 (15 reviews) | Not enough data | 
| **Offline Capability** | 8.2 (12 reviews) | Not enough data | 
| **Notifications** | 8.4 (15 reviews) | Not enough data | 
| **Payments** | 8.5 (11 reviews) | Not enough data | 
| **Mobile Forms** | 8.3 (13 reviews) | Not enough data | 

### Visitor Identification

| Product | Score | Reviews |
|---|---|---|
| **Freshsales** | N/A | N/A |
| **monday CRM** | N/A | N/A |

#### Agentic AI - Visitor Identification

| Feature | Freshsales | monday CRM | 
|---|---|---|
| **Cross-system Integration** | Not enough data | Not enough data | 

### Lead Scoring

| Product | Score | Reviews |
|---|---|---|
| **Freshsales** | 8.7/10 | 58 |
| **monday CRM** | N/A | N/A |

#### Agentic AI - Lead Scoring

| Feature | Freshsales | monday CRM | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

#### Attribution

| Feature | Freshsales | monday CRM | 
|---|---|---|
| **Lead Opportunity** | 8.8 (50 reviews) | Not enough data | 
| **Lead Assignment** | 9.0 (51 reviews) | Not enough data | 
| **Pipeline Acceleration** | 8.6 (50 reviews) | Not enough data | 

#### Discovery

| Feature | Freshsales | monday CRM | 
|---|---|---|
| **Lead Management** | 8.9 (51 reviews) | Not enough data | 
| **Scoring/Ranking** | 8.5 (53 reviews) | Not enough data | 
| **Lead Context** | 8.7 (50 reviews) | Not enough data | 

#### Management

| Feature | Freshsales | monday CRM | 
|---|---|---|
| **Conversion Viability** | 8.7 (49 reviews) | Not enough data | 
| **Workflow** | 9.0 (51 reviews) | Not enough data | 

#### Platform

| Feature | Freshsales | monday CRM | 
|---|---|---|
| **Data Synchronization** | 8.5 (49 reviews) | Not enough data | 
| **Analysis** | 8.7 (51 reviews) | Not enough data | 

### Sales Performance Management

| Product | Score | Reviews |
|---|---|---|
| **Freshsales** | 8.5/10 | 38 |
| **monday CRM** | 7.8/10 | 292 |

#### Agentic AI - Sales Performance Management

| Feature | Freshsales | monday CRM | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.1 (29 reviews) | 
| **Natural Language Interaction** | Not enough data | 7.0 (29 reviews) | 
| **Proactive Assistance** | Not enough data | 6.8 (28 reviews) | 

#### Incentives

| Feature | Freshsales | monday CRM | 
|---|---|---|
| **Badges** | 8.5 (28 reviews) | 7.3 (215 reviews) | 
| **Triggers** | 8.6 (29 reviews) | 7.7 (231 reviews) | 
| **Commission Calculator** | 7.9 (28 reviews) | 7.5 (209 reviews) | 
| **Leaderboards** | 8.3 (30 reviews) | 7.8 (221 reviews) | 

#### Personalization

| Feature | Freshsales | monday CRM | 
|---|---|---|
| **Profiles** | 8.8 (32 reviews) | 8.2 (258 reviews) | 
| **Custom Reports** | 8.6 (33 reviews) | 8.2 (245 reviews) | 
| **Dashboards** | 8.6 (34 reviews) | 8.9 (274 reviews) | 
| **Goal Setting** | 8.4 (31 reviews) | 8.6 (246 reviews) | 

#### Administrative

| Feature | Freshsales | monday CRM | 
|---|---|---|
| **Integration** | 8.5 (32 reviews) | 8.1 (253 reviews) | 
| **Employee Structure** | 8.4 (29 reviews) | 8.2 (246 reviews) | 
| **Behavior Monitoring** | 8.4 (28 reviews) | 7.8 (199 reviews) | 

### Email Tracking

| Product | Score | Reviews |
|---|---|---|
| **Freshsales** | 8.7/10 | 290 |
| **monday CRM** | 7.6/10 | 205 |

#### Agentic AI - Email Tracking

| Feature | Freshsales | monday CRM | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.4 (24 reviews) | 
| **Multi-step Planning** | Not enough data | 7.6 (24 reviews) | 
| **Cross-system Integration** | Not enough data | 7.6 (24 reviews) | 
| **Adaptive Learning** | Not enough data | 7.0 (24 reviews) | 
| **Natural Language Interaction** | Not enough data | 6.9 (24 reviews) | 
| **Proactive Assistance** | Not enough data | 6.9 (24 reviews) | 
| **Decision Making** | Not enough data | 7.3 (24 reviews) | 

#### Analytics

| Feature | Freshsales | monday CRM | 
|---|---|---|
| **Open Rates** | 8.9 (223 reviews) | 8.1 (167 reviews) | 
| **Link Activity** | 8.8 (216 reviews) | 7.9 (143 reviews) | 
| **Attachment Activity** | 8.2 (50 reviews) | Feature Not Available | 

#### Customizations

| Feature | Freshsales | monday CRM | 
|---|---|---|
| **Email Platform Integration** | 9.0 (233 reviews) | 8.1 (187 reviews) | 
| **Email Scheduling** | 9.2 (238 reviews) | 8.2 (94 reviews) | 
| **Notifications** | 8.9 (245 reviews) | 8.5 (191 reviews) | 
| **Email Categorization** | 8.6 (219 reviews) | 7.9 (88 reviews) | 
| **Templates** | 8.9 (240 reviews) | 8.2 (185 reviews) | 

#### Generative AI

| Feature | Freshsales | monday CRM | 
|---|---|---|
| **AI Text Generation** | 7.7 (32 reviews) | 7.4 (132 reviews) | 

### Sales Analytics

| Product | Score | Reviews |
|---|---|---|
| **Freshsales** | 8.2/10 | 103 |
| **monday CRM** | N/A | N/A |

#### Agentic AI - Sales Analytics

| Feature | Freshsales | monday CRM | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

#### Data Sourcing

| Feature | Freshsales | monday CRM | 
|---|---|---|
| **Data Sourcing** | 8.1 (84 reviews) | Not enough data | 
| **Exporting & Sharing Data** | 8.4 (84 reviews) | Not enough data | 
| **Multi-Device Data Visualization** | 8.2 (78 reviews) | Not enough data | 
| **Interactive Dashboards** | 8.4 (89 reviews) | Not enough data | 
| **Data Segmentation** | 8.3 (84 reviews) | Not enough data | 

#### Predictive Analytics

| Feature | Freshsales | monday CRM | 
|---|---|---|
| **Lead Scoring** | 8.1 (85 reviews) | Not enough data | 
| **Opportunity Scoring** | 8.2 (83 reviews) | Not enough data | 
| **Risk Analysis** | 8.0 (78 reviews) | Not enough data | 
| **Live Forecasting** | 7.6 (80 reviews) | Not enough data | 

#### Sales Management

| Feature | Freshsales | monday CRM | 
|---|---|---|
| **Live Pipeline Management** | 8.4 (89 reviews) | Not enough data | 
| **Sales Gamification** | 7.8 (79 reviews) | Not enough data | 
| **Account-Based Analytics** | 8.3 (84 reviews) | Not enough data | 
| **Activity Tracking** | 8.7 (89 reviews) | Not enough data | 

### Outbound Call Tracking

| Product | Score | Reviews |
|---|---|---|
| **Freshsales** | 9.0/10 | 191 |
| **monday CRM** | N/A | N/A |

#### Agentic AI - Outbound Call Tracking

| Feature | Freshsales | monday CRM | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 

#### Calling

| Feature | Freshsales | monday CRM | 
|---|---|---|
| **Record Calls** | 8.8 (137 reviews) | Not enough data | 
| **Generate Location** | 8.8 (120 reviews) | Not enough data | 
| **Call Types** | 8.7 (130 reviews) | Not enough data | 
| **Click-to-Call** | 9.1 (146 reviews) | Not enough data | 
| **Auto Dialer** | Not enough data | Not enough data | 

#### Contacts

| Feature | Freshsales | monday CRM | 
|---|---|---|
| **Personalization** | 9.0 (151 reviews) | Not enough data | 
| **Information Locater** | 9.0 (137 reviews) | Not enough data | 
| **Record Prospect Data** | 9.0 (143 reviews) | Not enough data | 

#### Insights

| Feature | Freshsales | monday CRM | 
|---|---|---|
| **Notes** | 9.1 (165 reviews) | Not enough data | 
| **Daily Summary** | 9.1 (142 reviews) | Not enough data | 
| **Automated Voicemails** | 8.9 (123 reviews) | Not enough data | 
| **Automated Emails** | 9.0 (145 reviews) | Not enough data | 
| **Sorts Prospects** | 9.0 (141 reviews) | Not enough data | 
| **Automated Note Taking** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (3):** [Email Tracking Software](https://www.g2.com/categories/email-tracking), [Sales Performance Management Software](https://www.g2.com/categories/sales-performance-management), [CRM Software](https://www.g2.com/categories/crm)

**Unique to Freshsales (8):** [Sales Engagement Software](https://www.g2.com/categories/sales-engagement), [AI Sales Assistant Software](https://www.g2.com/categories/ai-sales-assistant), [Online Form Builder Software](https://www.g2.com/categories/online-form-builder), [Outbound Call Tracking Software](https://www.g2.com/categories/outbound-call-tracking), [Sales Analytics Software](https://www.g2.com/categories/sales-analytics), [Lead Scoring Software](https://www.g2.com/categories/lead-scoring), [Visitor Identification Software](https://www.g2.com/categories/visitor-identification), [Marketing Automation Software](https://www.g2.com/categories/marketing-automation)



---
## Reviewer Demographics

### By Company Size

| Segment | Freshsales | monday CRM | 
|---|---|---|
| **Small-Business** | 67.9% | 78.9% | 
| **Mid-Market** | 26.7% | 18.3% | 
| **Enterprise** | 5.4% | 2.8% | 

### By Industry

#### Freshsales

- **Information Technology and Services:** 16.7%
- **Computer Software:** 13.8%
- **Marketing and Advertising:** 7.8%
- **Financial Services:** 4.1%
- **Internet:** 3.6%
- **Education Management:** 3.2%
- **Retail:** 2.8%
- **Real Estate:** 2.5%
- **Construction:** 1.9%
- **Telecommunications:** 1.9%
- **Other:** 41.8%

#### monday CRM

- **Marketing and Advertising:** 12.4%
- **Information Technology and Services:** 7.8%
- **Construction:** 4.5%
- **Computer Software:** 4.5%
- **Real Estate:** 3.7%
- **Financial Services:** 3.3%
- **Non-Profit Organization Management:** 2.9%
- **Management Consulting:** 2.8%
- **Consulting:** 2.6%
- **Hospital & Health Care:** 2.3%
- **Other:** 53.3%

---
## Alternatives

### Alternatives to Freshsales

- [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) — 4.4/5 stars (25776 reviews)
- [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — 4.4/5 stars (13782 reviews)
- [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) — 4.1/5 stars (2926 reviews)
- [ActiveCampaign](https://www.g2.com/products/activecampaign/reviews) — 4.4/5 stars (14682 reviews)
- [Close](https://www.g2.com/products/close/reviews) — 4.7/5 stars (2034 reviews)
- [Nutshell](https://www.g2.com/products/nutshell/reviews) — 4.3/5 stars (1426 reviews)
- [Outreach](https://www.g2.com/products/outreach/reviews) — 4.3/5 stars (3568 reviews)
- [Salesflare](https://www.g2.com/products/salesflare/reviews) — 4.8/5 stars (303 reviews)
- [Pipedrive](https://www.g2.com/products/pipedrive/reviews) — 4.3/5 stars (3038 reviews)
- [Copper](https://www.g2.com/products/copper/reviews) — 4.5/5 stars (1156 reviews)

### Alternatives to monday CRM

- [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) — 4.4/5 stars (25776 reviews)
- [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — 4.4/5 stars (13782 reviews)
- [Pipedrive](https://www.g2.com/products/pipedrive/reviews) — 4.3/5 stars (3038 reviews)
- [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) — 4.1/5 stars (2926 reviews)
- [Bigin by Zoho CRM](https://www.g2.com/products/bigin-by-zoho-crm/reviews) — 4.6/5 stars (810 reviews)
- [Close](https://www.g2.com/products/close/reviews) — 4.7/5 stars (2034 reviews)
- [Copper](https://www.g2.com/products/copper/reviews) — 4.5/5 stars (1156 reviews)
- [Less Annoying CRM](https://www.g2.com/products/less-annoying-crm/reviews) — 4.9/5 stars (661 reviews)
- [ActiveCampaign](https://www.g2.com/products/activecampaign/reviews) — 4.4/5 stars (14682 reviews)
- [Dynamics 365 Sales](https://www.g2.com/products/dynamics-365-sales/reviews) — 3.8/5 stars (1618 reviews)

---
## Top Discussions

### Freshsales

- Title: [What is Freshsales used for?](https://www.g2.com/discussions/what-is-freshsales-used-for) — 2 comments, 1 upvote
  > **Top comment:** "It's used for a number of things from lead generation to managing client accounts. It's a great tool to keep everything under 1 umbrella that is accessible..."
- Title: [What are the three benefits of CRM?](https://www.g2.com/discussions/freshsales-what-are-the-three-benefits-of-crm) — 2 comments
  > **Top comment:** "1. Creating sequences/pipelines to contact leads quicker and stay in communication with them easier
2. Allowing the sales team to easily access the..."
- Title: [What is Freshsales CRM?](https://www.g2.com/discussions/what-is-freshsales-crm) — 1 comment
  > **Top comment:** "It's a CRM software."
- Title: [What are the features of CRM software?](https://www.g2.com/discussions/freshsales-what-are-the-features-of-crm-software) — 1 comment
  > **Top comment:** "Very nice software "
- Title: [How to improve more on fresh sales](https://www.g2.com/discussions/how-to-improve-more-on-fresh-sales) — 1 comment, 1 upvote
  > **Top comment:** "Auto WhatsApp feature "

### monday CRM

- Title: [Can I use Monday.com to set-up an online application or a questionnaire for my external clients?](https://www.g2.com/discussions/can-i-use-monday-com-to-set-up-an-online-application-or-a-questionnaire-for-my-external-clients) — 2 comments, 1 upvote
  > **Top comment:** "Yes.  Easy to do."
- Title: [What is monday sales CRM used for?](https://www.g2.com/discussions/what-is-monday-sales-crm-used-for) — 1 comment
  > **Top comment:** "Monday CRM is used for sales, project management, tracking and so much more. Team collaboration and engagement in addition to automation and task management..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/freshsales-vs-monday-crm)