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At a Glance
Market Segments
Small-Business (68.0% of reviews)
Small-Business (76.9% of reviews)
Entry-Level Pricing
Starting at $9.00 1 User Per Month
$12.00 1 users Per Month
Freshsales
Star Rating
(1,220)4.5 out of 5
Market Segments
Small-Business (68.0% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $9.00 1 User Per Month
Browse all 3 pricing plansMaple CRM
Star Rating
(32)4.6 out of 5
Market Segments
Small-Business (76.9% of reviews)
Pros & Cons
Entry-Level Pricing
$12.00 1 users Per Month
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Freshsales offers a more affordable entry-level price starting at $9.00, making it a better option for small businesses on a budget compared to Maple CRM's starting price of $12.00.
- Reviewers mention that Maple CRM excels in customer support, with a quality rating of 9.7, significantly higher than Freshsales' rating of 8.8, indicating a more responsive and helpful support team.
- G2 users highlight that Maple CRM's lead management features, particularly in lead qualification and follow-up, are superior, with ratings of 9.3 and 8.8 respectively, compared to Freshsales' ratings of 8.9 and 8.5.
- Users on G2 report that Freshsales has a more user-friendly interface, reflected in its ease of use rating of 9.0, although Maple CRM is not far behind with a rating of 9.4, indicating both platforms are relatively easy to navigate.
- Reviewers say that Maple CRM shines in its marketing automation capabilities, particularly in lead generation and campaign management, with ratings of 9.3 and 8.3, while Freshsales trails slightly with ratings of 8.9 and 8.5.
- Users report that Freshsales provides robust customization options, particularly with custom fields rated at 9.1, which allows businesses to tailor the CRM to their specific needs, while Maple CRM's customization features are rated slightly lower at 8.4.
Pricing
Entry-Level Pricing
Freshsales
Growth
Starting at $9.00
1 User Per Month
Tailored for startups and SMBs seeking efficient pipeline management and engagement across channels
- Web Forms
- SMS & WhatsApp
- Basic Workflows
Maple CRM
Immigration CRM
$12.00
1 users Per Month
Lead Management, Case Management, Documentation Process, Client Portal, Agreement & Assessment Reports, Mobile App
- Lead Management
- Case Management
- Documentation Process
Free Trial
Freshsales
Free Trial is available
Maple CRM
Free Trial is available
Ratings
Meets Requirements
8.7
1,039
9.0
24
Ease of Use
9.0
1,052
9.2
26
Ease of Setup
8.8
559
9.0
24
Ease of Admin
8.9
535
8.9
15
Quality of Support
8.8
1,009
9.5
23
Has the product been a good partner in doing business?
9.0
529
9.0
15
Product Direction (% positive)
9.3
1,033
10.0
22
Features by Category
Sales Force Automation
8.9
718
|
Verified
8.9
18
8.3
417
8.3
15
8.8
707
|
Verified
8.2
16
8.5
705
|
Verified
9.0
16
8.3
507
|
Verified
7.9
13
8.6
336
|
Verified
8.1
14
8.2
482
|
Verified
8.4
16
8.1
468
8.7
14
8.4
510
|
Verified
8.7
13
Marketing Automation
8.5
548
7.5
16
8.5
522
7.2
15
8.9
627
9.1
17
7.9
114
7.8
12
Customer Support
8.5
534
9.0
15
8.6
542
8.8
15
8.6
548
8.4
15
8.2
458
7.4
13
8.4
478
7.8
13
Reporting & Analytics
8.4
629
|
Verified
8.9
16
8.6
665
|
Verified
9.1
16
8.3
508
|
Verified
7.4
14
Mobile & Social
Feature Not Available
7.1
14
8.1
208
|
Verified
7.6
13
8.3
331
|
Verified
8.4
16
Platform
8.4
404
|
Verified
9.0
13
8.5
393
|
Verified
8.5
11
8.7
414
|
Verified
9.1
13
8.3
314
|
Verified
7.7
11
7.7
258
6.7
11
8.0
301
|
Verified
8.2
12
8.8
408
|
Verified
9.2
14
8.0
285
|
Verified
8.5
12
Integration
8.4
375
|
Verified
9.0
12
8.3
331
|
Verified
8.2
12
7.9
297
|
Verified
7.7
11
Generative AI
7.6
84
6.7
8
Agentic AI - CRM
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Email Marketing
9.3
12
Not enough data
9.2
11
Not enough data
8.1
9
Not enough data
8.8
11
Not enough data
Online Marketing
9.0
8
Not enough data
8.5
8
Not enough data
8.1
12
Not enough data
9.4
9
Not enough data
Not enough data
Not enough data
Lead Management
8.9
9
Not enough data
8.5
8
Not enough data
8.7
10
Not enough data
8.5
9
Not enough data
8.9
9
Not enough data
8.9
11
Not enough data
9.2
10
Not enough data
8.7
9
Not enough data
Campaign Management
9.2
6
Not enough data
8.8
7
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Social
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
9.3
5
Not enough data
Not enough data
Not enough data
Reporting & Analytics
8.7
10
Not enough data
8.5
11
Not enough data
8.6
7
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
9.0
5
Not enough data
8.6
6
Not enough data
8.3
6
Not enough data
9.3
5
Not enough data
Not enough data
Not enough data
8.1
6
Not enough data
Not enough data
Not enough data
Agentic AI - Marketing Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integration
8.6
7
Not enough data
8.3
6
Not enough data
9.0
5
Not enough data
Lead Generation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Facilitation
8.1
19
Not enough data
8.3
19
Not enough data
8.6
20
Not enough data
8.7
18
Not enough data
Organization
8.6
20
Not enough data
8.9
19
Not enough data
7.9
19
Not enough data
Performance Analysis
7.9
17
Not enough data
8.3
23
Not enough data
Sales Analysis
7.8
20
Not enough data
8.8
21
Not enough data
Generative AI
8.3
12
Not enough data
7.9
13
Not enough data
Agentic AI - AI Sales Assistant
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integrated Workflows
9.0
236
|
Verified
Not enough data
8.9
244
|
Verified
Not enough data
8.4
182
|
Verified
Not enough data
8.7
182
|
Verified
Not enough data
8.9
219
|
Verified
Not enough data
8.7
69
Not enough data
8.8
64
Not enough data
Repeatability and Reportability
8.9
206
|
Verified
Not enough data
8.9
222
|
Verified
Not enough data
8.9
220
|
Verified
Not enough data
8.7
186
|
Verified
Not enough data
7.6
57
Not enough data
AI and Automation
8.4
66
Not enough data
8.2
69
Not enough data
8.3
62
Not enough data
7.9
63
Not enough data
7.7
59
Not enough data
Generative AI
8.2
28
Not enough data
Agentic AI - Sales Engagement
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customization
9.1
17
Not enough data
8.3
16
Not enough data
8.2
14
Not enough data
8.3
15
Not enough data
Additional Functionality
8.4
15
Not enough data
8.2
12
Not enough data
8.4
15
Not enough data
8.5
11
Not enough data
8.3
13
Not enough data
Agentic AI - Visitor Identification
Not enough data
Not enough data
Agentic AI - Lead Scoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Attribution
8.8
50
Not enough data
9.0
51
Not enough data
8.6
50
Not enough data
Discovery
8.9
51
Not enough data
8.5
53
Not enough data
8.7
50
Not enough data
Management
8.7
49
Not enough data
9.0
51
Not enough data
Platform
8.5
49
Not enough data
8.7
51
Not enough data
Agentic AI - Sales Performance Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Incentives
8.5
28
Not enough data
8.6
29
Not enough data
7.9
28
Not enough data
8.3
30
Not enough data
Personalization
8.8
32
Not enough data
8.6
33
Not enough data
8.6
34
Not enough data
8.4
31
Not enough data
Administrative
8.5
32
Not enough data
8.4
29
Not enough data
8.4
28
Not enough data
Agentic AI - Email Tracking
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics
8.8
224
Not enough data
8.8
217
Not enough data
8.2
50
Not enough data
Customizations
9.0
234
Not enough data
9.2
239
Not enough data
8.9
246
Not enough data
8.6
220
Not enough data
8.9
241
Not enough data
Generative AI
7.7
32
Not enough data
Agentic AI - Sales Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Sourcing
8.1
84
Not enough data
8.4
84
Not enough data
8.2
78
Not enough data
8.4
89
Not enough data
8.3
84
Not enough data
Predictive Analytics
8.1
85
Not enough data
8.2
83
Not enough data
8.0
78
Not enough data
7.6
80
Not enough data
Sales Management
8.4
89
Not enough data
7.8
79
Not enough data
8.3
84
Not enough data
8.7
89
Not enough data
Agentic AI - Outbound Call Tracking
Not enough data
Not enough data
Not enough data
Not enough data
Calling
8.8
137
Not enough data
8.8
120
Not enough data
8.7
130
Not enough data
9.1
146
Not enough data
Not enough data
Not enough data
Contacts
9.0
151
Not enough data
9.0
137
Not enough data
9.0
143
Not enough data
Insights
9.1
165
Not enough data
9.1
142
Not enough data
8.9
123
Not enough data
9.0
145
Not enough data
9.0
141
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Freshsales and Maple CRM are categorized as CRM
Unique Categories
Freshsales is categorized as Sales Engagement, AI Sales Assistant, Online Form Builder, Outbound Call Tracking, Sales Analytics, Lead Scoring, Email Tracking, Sales Performance Management, Visitor Identification, and Marketing Automation
Maple CRM has no unique categories
Reviews
Reviewers' Company Size
Freshsales
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Maple CRM
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
16.6%
Computer Software
13.8%
Marketing and Advertising
7.9%
Financial Services
4.1%
Internet
3.7%
Other
54.0%
Consulting
26.9%
Electrical/Electronic Manufacturing
11.5%
Consumer Services
11.5%
Legal Services
7.7%
Manufacturing
3.8%
Other
38.5%
Alternatives
Discussions
What are the three benefits of CRM?
2 Comments
AV
Makes it easy to keep a track of new and prospect leads.Read more
What is Freshsales used for?
2 Comments
IH
It's a CRM solution to manage leads and opportunities. It helps you to create your sales funnel from different channels.Read more
How is Freshsales different from other CRMs?
1 Comment
Official Response from Freshsales
Freshsales is an integrated, simple and intuitive sales CRM built with automations, intelligence and analytics to aid your sales teams to close deals faster....Read more
Maple CRM has no discussions with answers
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