Compare Freshsales and Koncert 
Featured Products
At a Glance
Market Segments
Small-Business (68.0% of reviews)
Mid-Market (45.9% of reviews)
Entry-Level Pricing
Starting at $9.00 1 User Per Month
Contact Us
Freshsales
Star Rating
(1,223)4.5 out of 5
Market Segments
Small-Business (68.0% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $9.00 1 User Per Month
Browse all 3 pricing plansKoncert
Star Rating
(399)4.6 out of 5
Market Segments
Mid-Market (45.9% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us
Free Trial is available
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Koncert excels in its AI-facilitated dialer system, which significantly enhances productivity by allowing sales teams to make multiple calls quickly. Users appreciate the automated dialing support that saves time and facilitates massive outreach.
- Users say Freshsales stands out for its user-friendly interface and customization options, making it easy to organize leads and create tailored filters. This flexibility allows sales teams to efficiently manage their pipelines and prioritize follow-ups, which is a common theme in positive feedback.
- Reviewers mention that while Koncert has a higher satisfaction score, it has fewer total reviews compared to Freshsales, which may indicate a smaller user base. However, recent users highlight Koncert's ability to integrate with multiple CRM solutions, enhancing contact management and lead tracking.
- According to verified reviews, Freshsales is praised for its automation capabilities, which simplify lead management and save time. Users appreciate features like automated follow-ups and a clear view of the sales pipeline, making it a strong choice for small businesses.
- G2 reviewers note that Koncert's quality of support is highly rated, with users feeling that the product has been a good partner in their business efforts. This level of support can be crucial for teams that rely heavily on the software for their sales processes.
- Users highlight that while both products have their strengths, Freshsales is particularly effective for small businesses looking for a comprehensive CRM solution, whereas Koncert is better suited for teams focused on high-volume calling and outreach efforts.
Pricing
Entry-Level Pricing
Freshsales
Growth
Starting at $9.00
1 User Per Month
Tailored for startups and SMBs seeking efficient pipeline management and engagement across channels
- Web Forms
- SMS & WhatsApp
- Basic Workflows
Koncert
Melody
Contact Us
AI Flow Dialer - Single Line Power Dialer
- CORE FEATURES / INTEGRATIONS
- Quick Connect
- Click To Call on the call list screen
Free Trial
Freshsales
Free Trial is available
Koncert
Free Trial is available
Ratings
Meets Requirements
8.7
1,039
9.2
345
Ease of Use
9.0
1,052
9.1
348
Ease of Setup
8.8
559
8.9
164
Ease of Admin
8.9
535
8.9
69
Quality of Support
8.8
1,009
9.4
334
Has the product been a good partner in doing business?
9.0
529
9.8
68
Product Direction (% positive)
9.3
1,033
9.6
333
Features by Category
Sales Force Automation
8.9
718
|
Verified
Not enough data
8.3
417
Not enough data
8.8
707
|
Verified
Not enough data
8.5
705
|
Verified
Not enough data
8.3
507
|
Verified
Not enough data
8.6
336
|
Verified
Not enough data
8.2
482
|
Verified
Not enough data
8.1
468
Not enough data
8.4
510
|
Verified
Not enough data
Marketing Automation
8.5
548
Not enough data
8.5
522
Not enough data
8.9
627
Not enough data
7.9
114
Not enough data
Customer Support
8.5
534
Not enough data
8.6
542
Not enough data
8.6
548
Not enough data
8.2
458
Not enough data
8.4
478
Not enough data
Reporting & Analytics
8.4
629
|
Verified
Not enough data
8.6
665
|
Verified
Not enough data
8.3
508
|
Verified
Not enough data
Mobile & Social
Feature Not Available
Not enough data
8.1
208
|
Verified
Not enough data
8.3
331
|
Verified
Not enough data
Platform
8.4
404
|
Verified
Not enough data
8.5
393
|
Verified
Not enough data
8.7
414
|
Verified
Not enough data
8.3
314
|
Verified
Not enough data
7.7
258
Not enough data
8.0
301
|
Verified
Not enough data
8.8
408
|
Verified
Not enough data
8.0
285
|
Verified
Not enough data
Integration
8.4
375
|
Verified
Not enough data
8.3
331
|
Verified
Not enough data
7.9
297
|
Verified
Not enough data
Generative AI
7.6
84
Not enough data
Agentic AI - CRM
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Email Marketing
9.3
12
Not enough data
9.2
11
Not enough data
8.1
9
Not enough data
8.8
11
Not enough data
Online Marketing
9.0
8
Not enough data
8.5
8
Not enough data
8.1
12
Not enough data
9.4
9
Not enough data
Not enough data
Not enough data
Lead Management
8.9
9
Not enough data
8.5
8
Not enough data
8.7
10
Not enough data
8.5
9
Not enough data
8.9
9
Not enough data
8.9
11
Not enough data
9.2
10
Not enough data
8.7
9
Not enough data
Campaign Management
9.2
6
Not enough data
8.8
7
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Social
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
9.3
5
Not enough data
Not enough data
Not enough data
Reporting & Analytics
8.7
10
Not enough data
8.5
11
Not enough data
8.6
7
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
9.0
5
Not enough data
8.6
6
Not enough data
8.3
6
Not enough data
9.3
5
Not enough data
Not enough data
Not enough data
8.1
6
Not enough data
Not enough data
Not enough data
Agentic AI - Marketing Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integration
8.6
7
Not enough data
8.3
6
Not enough data
9.0
5
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Productivity Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Intelligence
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Lead Management
Not enough data
9.1
18
Not enough data
9.2
16
Not enough data
Feature Not Available
Marketing Campaigns
Not enough data
9.0
15
Not enough data
8.7
13
Not enough data
8.9
16
Not enough data
9.8
10
Not enough data
9.1
16
Campaign Execution
Not enough data
Feature Not Available
Not enough data
9.6
17
Not enough data
9.3
16
Not enough data
8.3
9
Agentic AI - Account Data Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Generation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Facilitation
8.1
19
Feature Not Available
8.3
19
8.8
12
8.6
20
Feature Not Available
8.7
18
9.1
18
Organization
8.6
20
9.1
18
8.9
19
9.3
19
7.9
19
9.2
17
Performance Analysis
7.9
17
9.1
21
8.3
23
9.8
21
Sales Analysis
7.8
20
8.7
19
8.8
21
9.1
19
Generative AI
8.3
12
9.3
15
7.9
13
9.4
15
Agentic AI - AI Sales Assistant
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integrated Workflows
9.0
236
|
Verified
9.0
96
|
Verified
8.9
244
|
Verified
8.2
80
|
Verified
8.4
182
|
Verified
9.3
112
|
Verified
8.7
182
|
Verified
8.6
84
|
Verified
8.9
219
|
Verified
9.2
108
|
Verified
8.7
69
8.1
43
8.8
64
8.3
44
Repeatability and Reportability
8.9
206
|
Verified
8.4
92
|
Verified
8.9
222
|
Verified
8.8
95
|
Verified
8.9
220
|
Verified
8.9
94
|
Verified
8.7
186
|
Verified
8.8
89
7.6
57
7.8
40
AI and Automation
8.4
66
8.5
42
8.2
69
8.2
40
8.3
62
8.6
45
7.9
63
7.6
39
7.7
59
8.2
32
Generative AI
8.2
28
7.9
34
Agentic AI - Sales Engagement
Not enough data
6.4
7
Not enough data
6.4
7
Not enough data
7.8
9
Not enough data
5.6
8
Not enough data
5.8
6
Not enough data
6.2
7
Not enough data
6.9
8
Dialing Options
Not enough data
9.2
126
Not enough data
9.1
124
Not enough data
Not enough data
Agent Tools
Not enough data
8.4
111
Not enough data
8.4
114
Not enough data
9.0
126
Automation
Not enough data
8.5
115
Not enough data
8.2
108
Not enough data
Feature Not Available
Agentic AI - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
AI Capabilities - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Visual Tools
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Office Customization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Guest Tools
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Collaboration Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Agentic AI - Virtual Workspaces
Not enough data
Not enough data
Not enough data
Not enough data
Customization
9.1
17
Not enough data
8.3
16
Not enough data
8.2
14
Not enough data
8.3
15
Not enough data
Additional Functionality
8.4
15
Not enough data
8.2
12
Not enough data
8.4
15
Not enough data
8.5
11
Not enough data
8.3
13
Not enough data
Agentic AI - Visitor Identification
Not enough data
Not enough data
Agentic AI - Lead Scoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Attribution
8.8
50
10.0
6
9.0
51
10.0
6
8.6
50
10.0
5
Discovery
8.9
51
10.0
6
8.5
53
10.0
6
8.7
50
10.0
6
Management
8.7
49
10.0
6
9.0
51
10.0
6
Platform
8.5
49
10.0
6
8.7
51
10.0
6
Agentic AI - Salesforce AppExchange Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Sales Performance Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Incentives
8.5
28
Not enough data
8.6
29
Not enough data
7.9
28
Not enough data
8.3
30
Not enough data
Personalization
8.8
32
Not enough data
8.6
33
Not enough data
8.6
34
Not enough data
8.4
31
Not enough data
Administrative
8.5
32
Not enough data
8.4
29
Not enough data
8.4
28
Not enough data
Agentic AI - Email Tracking
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics
8.8
224
9.5
25
8.8
217
9.0
22
8.2
50
8.9
24
Customizations
9.0
234
9.5
28
9.2
239
9.0
27
8.9
246
8.9
25
8.6
220
9.0
25
8.9
241
9.4
27
Generative AI
7.7
32
Feature Not Available
Agentic AI - Sales Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Sourcing
8.1
84
Not enough data
8.4
84
Not enough data
8.2
78
Not enough data
8.4
89
Not enough data
8.3
84
Not enough data
Predictive Analytics
8.1
85
Not enough data
8.2
83
Not enough data
8.0
78
Not enough data
7.6
80
Not enough data
Sales Management
8.4
89
Not enough data
7.8
79
Not enough data
8.3
84
Not enough data
8.7
89
Not enough data
Agentic AI - Outbound Call Tracking
Not enough data
Not enough data
Not enough data
Not enough data
Calling
8.8
137
9.0
140
8.8
120
9.0
90
8.7
130
9.2
141
9.1
146
9.2
142
Not enough data
9.5
7
Contacts
9.0
151
8.9
141
9.0
137
8.8
133
9.0
143
9.0
140
Insights
9.1
165
9.1
152
9.1
142
9.4
148
8.9
123
9.0
135
9.0
145
7.7
74
9.0
141
8.5
127
Not enough data
6.3
5
Agentic AI - Sales Coaching
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Training
Not enough data
8.9
15
Not enough data
8.0
15
Not enough data
7.9
12
Not enough data
8.3
11
Feedback
Not enough data
8.9
14
Not enough data
8.7
13
Not enough data
8.3
11
Not enough data
8.8
11
Not enough data
9.2
10
Not enough data
8.8
11
Not enough data
8.2
10
Generative AI
Not enough data
7.7
8
Categories
Categories
Shared Categories
Freshsales and Koncert are categorized as Sales Engagement, AI Sales Assistant, Outbound Call Tracking, Lead Scoring, and Email Tracking
Unique Categories
Freshsales is categorized as Online Form Builder, Sales Analytics, Sales Performance Management, CRM, Visitor Identification, and Marketing Automation
Koncert is categorized as Auto Dialer, Account Data Management, Sales Coaching, Salesforce AppExchange Apps, and Virtual Workspaces
Reviews
Reviewers' Company Size
Freshsales
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Koncert
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
16.6%
Computer Software
13.8%
Marketing and Advertising
7.9%
Financial Services
4.1%
Internet
3.7%
Other
54.0%
Computer Software
28.6%
Information Technology and Services
25.5%
Computer & Network Security
5.2%
Marketing and Advertising
4.1%
Financial Services
3.9%
Other
32.7%
Discussions
What are the three benefits of CRM?
2 Comments
AV
Makes it easy to keep a track of new and prospect leads.Read more
What is Freshsales used for?
2 Comments
IH
It's a CRM solution to manage leads and opportunities. It helps you to create your sales funnel from different channels.Read more
How is Freshsales different from other CRMs?
1 Comment
Official Response from Freshsales
Freshsales is an integrated, simple and intuitive sales CRM built with automations, intelligence and analytics to aid your sales teams to close deals faster....Read more
Does Koncert dial prospect numbers multiple times in a row in a given session? I've had prospects tell me I called them several times in a row (back to back)
2 Comments
LB
If you have multiple phone numbers for the same prospect, you can select that only one or all numbers be called. If you select all, they can get multiple...Read more
Koncert has no more discussions with answers
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