Compare Freshsales and Kixie PowerCall & SMS
Featured Products
At a Glance
Market Segments
Small-Business (67.9% of reviews)
Small-Business (83.5% of reviews)
Entry-Level Pricing
Starting at $9.00 1 User Per Month
Free Trial
Freshsales
Star Rating
(1,228)4.5 out of 5
Market Segments
Small-Business (67.9% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $9.00 1 User Per Month
Browse all 3 pricing plans
Kixie PowerCall & SMS
Star Rating
(863)4.8 out of 5
Market Segments
Small-Business (83.5% of reviews)
Pros & Cons
Entry-Level Pricing
Free Trial
Free Trial is available
Browse all 4 pricing plans
Summary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Kixie PowerCall & SMS excels in ease of setup and user support, with many users appreciating the straightforward onboarding process and prompt assistance when issues arise. One user noted, "I really appreciate how simple it was to set up and use Kixie."
- Users say Freshsales shines in its customization capabilities, allowing teams to tailor their sales funnels and lead management processes. Reviewers highlighted the ability to create personalized filters, making it easier to track leads based on their status, which enhances overall organization.
- According to verified reviews, Kixie PowerCall & SMS offers superior call tracking features, with users praising the local dialer functionality that helps improve connection rates. One user mentioned, "I loved the ability to use the local dialer as it was very helpful to get ahold of people."
- Reviewers mention that Freshsales provides a user-friendly interface that simplifies navigation and task management. Users appreciate how easy it is to organize their sales activities, with one stating, "The user interface is too easy to use," which contributes to a smoother workflow.
- G2 reviewers highlight Kixie PowerCall & SMS's exceptional quality of support, scoring significantly higher than Freshsales. Users have noted the staff's friendliness and expertise, which enhances the overall experience, as one user shared, "The staff impressed me with their friendliness, expertise, and their readiness to address any questions."
- Users report that while Freshsales has strong automation features, it sometimes lacks the depth of call management that Kixie offers. Reviewers have pointed out that Kixie's focus on call-related functionalities, such as recording and tracking, provides a more comprehensive solution for sales teams heavily reliant on phone outreach.
Pricing
Entry-Level Pricing
Freshsales
Growth
Starting at $9.00
1 User Per Month
Tailored for startups and SMBs seeking efficient pipeline management and engagement across channels
- Web Forms
- SMS & WhatsApp
- Basic Workflows
Kixie PowerCall & SMS
Integrated
Free Trial
- Business phone service
- Bi-directional CRM integration
- Text Messaging (SMS + MMS)
Free Trial
Freshsales
Free Trial is available
Kixie PowerCall & SMS
Free Trial is available
Ratings
Meets Requirements
8.7
1,043
9.3
744
Ease of Use
9.0
1,057
9.3
760
Ease of Setup
8.7
563
9.2
455
Ease of Admin
8.9
535
9.1
300
Quality of Support
8.8
1,012
9.6
738
Has the product been a good partner in doing business?
9.0
529
9.2
299
Product Direction (% positive)
9.3
1,037
9.4
751
Features by Category
Sales Force Automation
8.9
717
|
Verified
Not enough data
8.3
416
Not enough data
8.8
707
|
Verified
Not enough data
8.5
705
|
Verified
Not enough data
8.3
506
|
Verified
Not enough data
8.6
336
|
Verified
Not enough data
8.2
481
|
Verified
Not enough data
8.1
467
Not enough data
8.4
509
|
Verified
Not enough data
Marketing Automation
8.5
548
Not enough data
8.5
521
Not enough data
8.9
628
Not enough data
7.9
114
Not enough data
Customer Support
8.5
533
Not enough data
8.6
541
Not enough data
8.6
547
Not enough data
8.2
457
Not enough data
8.5
477
Not enough data
Reporting & Analytics
8.4
630
|
Verified
Not enough data
8.6
664
|
Verified
Not enough data
8.3
507
|
Verified
Not enough data
Mobile & Social
Feature Not Available
Not enough data
8.2
207
|
Verified
Not enough data
8.3
330
|
Verified
Not enough data
Platform
8.4
404
|
Verified
Not enough data
8.5
396
|
Verified
Not enough data
8.7
414
|
Verified
Not enough data
8.3
314
|
Verified
Not enough data
7.7
258
Not enough data
8.0
301
|
Verified
Not enough data
8.8
410
|
Verified
Not enough data
8.0
285
|
Verified
Not enough data
Integration
8.4
375
|
Verified
Not enough data
8.3
333
|
Verified
Not enough data
7.9
297
|
Verified
Not enough data
Generative AI
7.6
85
Not enough data
Agentic AI - CRM
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Email Marketing
9.3
12
Not enough data
9.2
11
Not enough data
8.1
9
Not enough data
8.8
11
Not enough data
Online Marketing
9.0
8
Not enough data
8.5
8
Not enough data
8.1
12
Not enough data
9.4
9
Not enough data
Not enough data
Not enough data
Lead Management
8.9
9
Not enough data
8.5
8
Not enough data
8.7
10
Not enough data
8.5
9
Not enough data
8.9
9
Not enough data
8.9
11
Not enough data
9.2
10
Not enough data
8.7
9
Not enough data
Campaign Management
9.2
6
Not enough data
8.8
7
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Social
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
9.3
5
Not enough data
Not enough data
Not enough data
Reporting & Analytics
8.7
10
Not enough data
8.5
11
Not enough data
8.6
7
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
9.0
5
Not enough data
8.6
6
Not enough data
8.3
6
Not enough data
9.3
5
Not enough data
Not enough data
Not enough data
8.1
6
Not enough data
Not enough data
Not enough data
Agentic AI - Marketing Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integration
8.6
7
Not enough data
8.3
6
Not enough data
9.0
5
Not enough data
Lead Generation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Facilitation
8.1
19
Feature Not Available
8.3
19
8.8
71
8.6
20
9.1
77
8.7
18
8.9
72
Organization
8.6
20
9.0
49
8.9
19
9.0
73
7.9
19
9.3
81
Performance Analysis
7.9
17
9.5
76
8.3
23
9.5
82
Sales Analysis
7.8
20
9.4
68
8.8
21
9.2
71
Generative AI
8.3
12
9.2
36
7.9
13
9.5
35
Agentic AI - AI Sales Assistant
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integrated Workflows
9.0
236
|
Verified
9.1
160
8.9
244
|
Verified
8.9
154
8.4
182
|
Verified
9.5
193
8.7
182
|
Verified
9.0
155
8.9
219
|
Verified
9.5
188
8.7
69
8.8
145
8.8
64
9.0
157
Repeatability and Reportability
8.9
206
|
Verified
9.0
155
8.9
222
|
Verified
9.2
157
8.9
220
|
Verified
9.2
162
8.7
186
|
Verified
9.1
155
7.6
57
8.6
135
AI and Automation
8.4
66
9.0
143
8.2
69
8.8
138
8.3
62
8.8
135
7.9
63
8.8
129
7.7
59
8.6
129
Generative AI
8.2
28
Feature Not Available
Agentic AI - Sales Engagement
Not enough data
8.2
17
Not enough data
8.2
17
Not enough data
8.3
17
Not enough data
8.3
17
Not enough data
8.1
16
Not enough data
8.1
16
Not enough data
8.0
16
Dialing Options
Not enough data
9.2
297
|
Verified
Not enough data
9.3
284
|
Verified
Not enough data
8.9
11
Agent Tools
Not enough data
8.7
256
|
Verified
Not enough data
8.8
269
|
Verified
Not enough data
9.6
318
|
Verified
Automation
Not enough data
9.0
259
|
Verified
Not enough data
9.0
254
|
Verified
Not enough data
9.0
251
Agentic AI - Auto Dialer
Not enough data
8.5
9
Not enough data
8.7
9
AI Capabilities - Auto Dialer
Not enough data
8.5
8
Not enough data
8.1
8
Not enough data
8.5
8
Call Analytics
Not enough data
9.7
21
Not enough data
9.3
20
Not enough data
9.5
20
Not enough data
9.4
21
Artificial Intelligence - Conversation Intelligence
Not enough data
8.8
19
Not enough data
7.8
20
Not enough data
Not enough data
Generative AI
Not enough data
8.3
21
Agentic AI - Conversation Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Text Messaging
Not enough data
8.8
85
Not enough data
9.4
96
Not enough data
8.8
81
Not enough data
9.1
86
Not enough data
8.8
71
Not enough data
8.6
78
Not enough data
9.3
95
Not enough data
9.1
86
SMS Platform
Not enough data
9.3
90
Not enough data
9.2
88
Not enough data
8.7
74
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
9.1
81
Agentic AI - SMS Marketing
Not enough data
8.6
6
Not enough data
8.6
6
Not enough data
8.3
6
Not enough data
8.1
6
Not enough data
7.8
6
Not enough data
8.3
6
Channels
Not enough data
9.5
104
Not enough data
8.6
71
Not enough data
8.6
71
Not enough data
9.1
103
Not enough data
8.8
92
Generative AI
Not enough data
8.6
65
Functions
Not enough data
9.3
89
Not enough data
9.0
87
Not enough data
9.3
86
Not enough data
8.9
82
Not enough data
9.3
87
Not enough data
9.0
89
Not enough data
9.1
91
Not enough data
9.1
88
Agentic AI - Contact Center
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
Not enough data
9.2
92
Not enough data
9.4
92
Not enough data
9.2
95
Not enough data
9.4
93
Not enough data
8.9
75
Customization
9.1
17
Not enough data
8.3
16
Not enough data
8.2
14
Not enough data
8.3
15
Not enough data
Additional Functionality
8.4
15
Not enough data
8.2
12
Not enough data
8.4
15
Not enough data
8.5
11
Not enough data
8.3
13
Not enough data
Platform
Not enough data
8.9
86
Not enough data
8.6
96
Not enough data
9.1
95
Not enough data
9.2
103
Not enough data
9.1
99
Not enough data
9.0
88
Not enough data
9.1
92
Generative AI
Not enough data
8.0
75
Workforce Management
Not enough data
9.3
105
Not enough data
9.2
97
Call Center Infrastructure (CCI)
Not enough data
7.5
22
Not enough data
8.3
22
Not enough data
7.7
21
Not enough data
7.3
21
Administrative
Not enough data
9.4
108
Not enough data
9.2
107
Platform Basics - VoIP Providers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Basic Communication
Not enough data
9.8
84
|
Verified
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
9.4
68
|
Verified
Not enough data
9.6
71
|
Verified
Agentic AI - VoIP Providers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Access
Not enough data
9.6
70
Not enough data
9.8
82
Not enough data
9.8
60
Advanced Features
Not enough data
9.5
66
Not enough data
9.6
62
|
Verified
Not enough data
9.8
81
Agentic AI - Visitor Identification
Not enough data
Not enough data
Agentic AI - Lead Scoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Attribution
8.8
50
Not enough data
9.0
51
Not enough data
8.6
50
Not enough data
Discovery
8.9
51
Not enough data
8.5
53
Not enough data
8.7
50
Not enough data
Management
8.7
49
Not enough data
9.0
51
Not enough data
Platform
8.5
49
Not enough data
8.7
51
Not enough data
Agentic AI - Sales Performance Management
Not enough data
7.9
11
Not enough data
8.0
10
Not enough data
8.0
10
Incentives
8.5
28
8.5
73
8.6
29
8.7
78
7.9
28
Feature Not Available
8.3
30
8.8
82
Personalization
8.8
32
9.0
81
8.6
33
9.0
82
8.6
34
9.3
91
8.4
31
9.1
77
Administrative
8.5
32
9.4
90
8.4
29
9.1
73
8.4
28
9.0
72
Agentic AI - Email Tracking
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics
8.9
223
Not enough data
8.8
216
Not enough data
8.2
50
Not enough data
Customizations
9.0
233
Not enough data
9.2
238
Not enough data
8.9
245
Not enough data
8.6
219
Not enough data
8.9
240
Not enough data
Generative AI
7.7
32
Not enough data
Agentic AI - Sales Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Sourcing
8.1
84
Not enough data
8.4
84
Not enough data
8.2
78
Not enough data
8.4
89
Not enough data
8.3
84
Not enough data
Predictive Analytics
8.1
85
Not enough data
8.2
83
Not enough data
8.0
78
Not enough data
7.6
80
Not enough data
Sales Management
8.4
89
Not enough data
7.8
79
Not enough data
8.3
84
Not enough data
8.7
89
Not enough data
Agentic AI - Outbound Call Tracking
Not enough data
8.1
9
Not enough data
8.1
9
Calling
8.8
137
9.7
331
8.8
120
9.3
267
8.7
130
9.5
300
9.1
146
9.6
326
Not enough data
9.4
11
Contacts
9.0
151
9.1
296
9.0
137
9.1
278
9.0
143
9.3
283
Insights
9.1
165
9.3
288
9.1
142
9.4
294
8.9
123
9.5
291
9.0
145
8.8
236
9.0
141
9.0
231
Not enough data
8.8
11
Agentic AI - Sales Coaching
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Training
Not enough data
9.6
73
Not enough data
9.3
70
Not enough data
9.2
40
Not enough data
Feature Not Available
Feedback
Not enough data
9.6
66
Not enough data
9.7
64
Not enough data
9.6
61
Not enough data
9.4
68
Not enough data
9.5
70
Not enough data
9.2
70
Not enough data
9.3
63
Generative AI
Not enough data
8.3
32
Categories
Categories
Shared Categories
Freshsales and Kixie PowerCall & SMS are categorized as Sales Engagement, AI Sales Assistant, Outbound Call Tracking, and Sales Performance Management
Unique Categories
Freshsales is categorized as Online Form Builder, Sales Analytics, Lead Scoring, Email Tracking, CRM, Visitor Identification, and Marketing Automation
Kixie PowerCall & SMS is categorized as SMS Marketing, Auto Dialer, Sales Coaching, VoIP Providers, Call Center Infrastructure (CCI), Contact Center, and Conversation Intelligence
Reviews
Reviewers' Company Size
Freshsales
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Kixie PowerCall & SMS
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
16.7%
Computer Software
13.8%
Marketing and Advertising
7.8%
Financial Services
4.1%
Internet
3.6%
Other
54.0%
Financial Services
11.4%
Marketing and Advertising
10.7%
Real Estate
9.2%
Insurance
9.1%
Computer Software
5.8%
Other
53.8%
Alternatives
Discussions
What is Freshsales used for?
2 Comments
BP
It's used for a number of things from lead generation to managing client accounts. It's a great tool to keep everything under 1 umbrella that is accessible...Read more
What are the three benefits of CRM?
2 Comments
BP
1. Creating sequences/pipelines to contact leads quicker and stay in communication with them easier
2. Allowing the sales team to easily access the...Read more
Would it be possible to add a feature which makes the user able to embed links to words in text messages?
1 Comment
JB
Hypertext (clickable links embedded in words) aren't compatible with any form of SMS/MMS text messaging, so there wouldn't be any way Kixie (or any other...Read more
What would be the best way to import leads to hubspot to be used on kixie
1 Comment
Official Response from Kixie PowerCall & SMS
The main thing to do is ensure you
1) upload the contacts with a phone number
2) make sure the phone number is a standard phone number field - not a...Read more
How come we cannot add a phone number to our Hubspot integration after getting off the call?
1 Comment
Official Response from Kixie PowerCall & SMS
Kixie will automatically create a new contact and after the call you can merge the contacts. Read more
