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At a Glance
Market Segments
Small-Business (68.0% of reviews)
Small-Business (73.2% of reviews)
Entry-Level Pricing
Starting at $9.00 1 User Per Month
Free
Freshsales
Star Rating
(1,220)4.5 out of 5
Market Segments
Small-Business (68.0% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $9.00 1 User Per Month
Browse all 3 pricing plansJotform
Star Rating
(4,559)4.7 out of 5
Market Segments
Small-Business (73.2% of reviews)
Pros & Cons
Entry-Level Pricing
Free
Free Trial is available
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Jotform excels in user satisfaction, boasting a significantly higher overall score compared to Freshsales. Users appreciate its intuitive setup process, with one reviewer noting how easy it was to create a booking form tailored to their needs, which highlights Jotform's strength in user-friendly design.
- According to verified reviews, Freshsales shines in its CRM capabilities, particularly for small businesses. Users commend its ability to create a structured sales funnel and manage leads effectively, with one user stating it simplifies lead management and automates follow-ups, which can save time and effort.
- Reviewers mention that Jotform's extensive feature set, including conditional logic and integration capabilities, makes it a versatile tool for various business needs. Users have found it invaluable for collecting information efficiently, as seen in feedback from a user who uses it for order management in their business.
- Users say that Freshsales offers a highly customizable experience, allowing them to tailor the platform to their specific workflows. This flexibility is appreciated by users who value the ability to create personalized filters to track leads effectively, enhancing their sales processes.
- Reviewers highlight that both platforms provide solid customer support, but Jotform's support is often noted for its responsiveness and helpfulness. Users have expressed satisfaction with the assistance they receive, which is crucial for businesses relying on timely support for their operations.
- According to recent feedback, while Freshsales has a strong focus on CRM functionalities, it may not match Jotform's ease of use and setup. Users have pointed out that Jotform's straightforward interface and quick implementation make it a preferred choice for those needing to get up and running without a steep learning curve.
Pricing
Entry-Level Pricing
Freshsales
Growth
Starting at $9.00
1 User Per Month
Tailored for startups and SMBs seeking efficient pipeline management and engagement across channels
- Web Forms
- SMS & WhatsApp
- Basic Workflows
Jotform
FREE
Free
Use Jotform absolutely free
- 100 Monthly Submissions
- SSL Secure Submissions
- Receive 10 Payments
Free Trial
Freshsales
Free Trial is available
Jotform
Free Trial is available
Ratings
Meets Requirements
8.7
1,039
9.1
3,636
Ease of Use
9.0
1,052
9.2
3,711
Ease of Setup
8.8
559
9.1
2,834
Ease of Admin
8.9
535
9.1
2,443
Quality of Support
8.8
1,009
8.8
2,866
Has the product been a good partner in doing business?
9.0
529
9.2
2,333
Product Direction (% positive)
9.3
1,033
9.3
3,625
Features by Category
Sales Force Automation
8.9
718
|
Verified
Not enough data
8.3
417
Not enough data
8.8
707
|
Verified
Not enough data
8.5
705
|
Verified
Not enough data
8.3
507
|
Verified
Not enough data
8.6
336
|
Verified
Not enough data
8.2
482
|
Verified
Not enough data
8.1
468
Not enough data
8.4
510
|
Verified
Not enough data
Marketing Automation
8.5
548
Not enough data
8.5
522
Not enough data
8.9
627
Not enough data
7.9
114
Not enough data
Customer Support
8.5
534
Not enough data
8.6
542
Not enough data
8.6
548
Not enough data
8.2
458
Not enough data
8.4
478
Not enough data
Reporting & Analytics
8.4
629
|
Verified
Not enough data
8.6
665
|
Verified
Not enough data
8.3
508
|
Verified
Not enough data
Mobile & Social
Feature Not Available
Not enough data
8.1
208
|
Verified
Not enough data
8.3
331
|
Verified
Not enough data
Platform
8.4
404
|
Verified
Not enough data
8.5
393
|
Verified
Not enough data
8.7
414
|
Verified
Not enough data
8.3
314
|
Verified
Not enough data
7.7
258
Not enough data
8.0
301
|
Verified
Not enough data
8.8
408
|
Verified
Not enough data
8.0
285
|
Verified
Not enough data
Integration
8.4
375
|
Verified
Not enough data
8.3
331
|
Verified
Not enough data
7.9
297
|
Verified
Not enough data
Generative AI
7.6
84
Not enough data
Agentic AI - CRM
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Email Marketing
9.3
12
Not enough data
9.2
11
Not enough data
8.1
9
Not enough data
8.8
11
Not enough data
Online Marketing
9.0
8
Not enough data
8.5
8
Not enough data
8.1
12
Not enough data
9.4
9
Not enough data
Not enough data
Not enough data
Lead Management
8.9
9
Not enough data
8.5
8
Not enough data
8.7
10
Not enough data
8.5
9
Not enough data
8.9
9
Not enough data
8.9
11
Not enough data
9.2
10
Not enough data
8.7
9
Not enough data
Campaign Management
9.2
6
Not enough data
8.8
7
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Social
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
9.3
5
Not enough data
Not enough data
Not enough data
Reporting & Analytics
8.7
10
Not enough data
8.5
11
Not enough data
8.6
7
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
9.0
5
Not enough data
8.6
6
Not enough data
8.3
6
Not enough data
9.3
5
Not enough data
Not enough data
Not enough data
8.1
6
Not enough data
Not enough data
Not enough data
Agentic AI - Marketing Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integration
8.6
7
Not enough data
8.3
6
Not enough data
9.0
5
Not enough data
Registration
Not enough data
9.0
746
Not enough data
9.1
763
Not enough data
8.0
647
Not enough data
7.9
620
Not enough data
8.2
624
Generative AI
Not enough data
7.4
400
Marketing and Communications
Not enough data
7.8
587
Not enough data
8.5
673
Not enough data
8.3
663
Not enough data
8.2
619
Not enough data
7.5
569
Not enough data
7.8
572
Agentic AI - Event Registration & Ticketing
Not enough data
7.0
78
Not enough data
7.3
78
Not enough data
7.2
78
Lead Generation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Facilitation
8.1
19
Not enough data
8.3
19
Not enough data
8.6
20
Not enough data
8.7
18
Not enough data
Organization
8.6
20
Not enough data
8.9
19
Not enough data
7.9
19
Not enough data
Performance Analysis
7.9
17
Not enough data
8.3
23
Not enough data
Sales Analysis
7.8
20
Not enough data
8.8
21
Not enough data
Generative AI
8.3
12
Not enough data
7.9
13
Not enough data
Agentic AI - AI Sales Assistant
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integrated Workflows
9.0
236
|
Verified
Not enough data
8.9
244
|
Verified
Not enough data
8.4
182
|
Verified
Not enough data
8.7
182
|
Verified
Not enough data
8.9
219
|
Verified
Not enough data
8.7
69
Not enough data
8.8
64
Not enough data
Repeatability and Reportability
8.9
206
|
Verified
Not enough data
8.9
222
|
Verified
Not enough data
8.9
220
|
Verified
Not enough data
8.7
186
|
Verified
Not enough data
7.6
57
Not enough data
AI and Automation
8.4
66
Not enough data
8.2
69
Not enough data
8.3
62
Not enough data
7.9
63
Not enough data
7.7
59
Not enough data
Generative AI
8.2
28
Not enough data
Agentic AI - Sales Engagement
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Monitoring
Not enough data
8.4
59
Not enough data
8.7
59
Not enough data
7.9
57
Agentic AI - Lead Capture
Not enough data
7.7
49
Not enough data
7.6
47
Data Capture
Not enough data
8.3
56
Not enough data
8.6
59
Not enough data
7.8
53
Not enough data
8.5
57
Analytics
Not enough data
8.7
57
Not enough data
8.4
57
Customization
Not enough data
9.2
64
Not enough data
9.0
59
Not enough data
8.9
60
Not enough data
8.8
59
Survey Management
Not enough data
9.3
1165
Not enough data
9.3
1182
Not enough data
8.8
1129
Not enough data
9.0
1084
Survey Customization
Not enough data
8.6
1005
Not enough data
8.6
1052
Not enough data
8.3
943
Not enough data
8.0
849
Survey Insights
Not enough data
8.6
1084
Not enough data
7.9
838
Not enough data
8.8
1084
Not enough data
8.5
1012
Agentic AI - Survey
Not enough data
7.5
125
Not enough data
7.6
122
Not enough data
7.7
125
Notifications
Not enough data
8.6
43
Not enough data
8.4
42
Not enough data
8.5
42
Settings
Not enough data
8.2
43
Not enough data
8.5
43
Not enough data
8.2
43
Personalization
Not enough data
8.9
42
Not enough data
8.8
37
Integrations
Not enough data
7.6
39
Not enough data
8.6
40
Not enough data
8.0
39
Not enough data
7.1
38
Not enough data
7.4
38
Generative AI
Not enough data
7.6
34
Not enough data
7.2
35
Not enough data
7.0
34
Not enough data
7.2
34
Not enough data
6.9
34
Agentic AI - Online Appointment Scheduling
Not enough data
7.4
35
Not enough data
7.4
34
Not enough data
7.6
36
Customization
9.1
17
8.9
2111
8.3
16
8.8
2008
8.2
14
9.0
2012
8.3
15
8.7
2149
Additional Functionality
8.4
15
8.8
1937
8.2
12
7.7
1678
8.4
15
8.9
2023
8.5
11
8.0
1680
8.3
13
8.9
1997
Performance reviews
Not enough data
9.2
228
Not enough data
8.8
208
Feedback
Not enough data
9.0
213
Not enough data
8.7
199
Data
Not enough data
8.9
211
Not enough data
8.7
199
Generative AI
Not enough data
7.4
97
Not enough data
6.9
95
Before the Job
Not enough data
7.1
151
Not enough data
7.3
143
Not enough data
7.6
150
Not enough data
7.3
150
On the Job
Not enough data
7.3
147
Not enough data
7.9
160
Not enough data
7.4
146
Not enough data
7.9
155
Not enough data
7.5
144
After the Job
Not enough data
8.4
167
Not enough data
8.1
165
Not enough data
7.1
144
Not enough data
7.4
143
Agentic AI - Field Service Management
Not enough data
6.3
24
Not enough data
6.3
24
Not enough data
6.4
24
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Agentic AI - Visitor Identification
Not enough data
Not enough data
Agentic AI - Lead Scoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Attribution
8.8
50
Not enough data
9.0
51
Not enough data
8.6
50
Not enough data
Discovery
8.9
51
Not enough data
8.5
53
Not enough data
8.7
50
Not enough data
Management
8.7
49
Not enough data
9.0
51
Not enough data
Platform
8.5
49
Not enough data
8.7
51
Not enough data
Agentic AI - Salesforce AppExchange Apps
Not enough data
6.9
6
Not enough data
6.7
6
Not enough data
6.4
6
Not enough data
6.9
6
Not enough data
6.4
6
Not enough data
6.4
6
Not enough data
6.9
6
Agentic AI - Applicant Tracking Systems (ATS)
Not enough data
7.6
28
Not enough data
7.4
28
Not enough data
7.4
28
Sourcing
Not enough data
7.5
214
Not enough data
7.5
204
Not enough data
7.4
37
Not enough data
7.1
38
Not enough data
7.2
35
Candidate Management - Applicant Tracking System
Not enough data
8.1
226
Not enough data
8.1
36
Not enough data
8.2
34
Not enough data
7.6
33
Not enough data
7.4
33
Not enough data
7.4
32
Not enough data
8.4
35
Platform
Not enough data
8.9
881
Not enough data
8.1
785
Not enough data
8.0
748
Not enough data
8.6
815
Not enough data
9.1
858
Not enough data
8.8
813
Not enough data
8.7
840
Not enough data
8.7
828
AI - Applicant Tracking Systems (ATS)
Not enough data
7.2
27
Not enough data
7.0
26
Not enough data
6.8
27
Agentic AI - Sales Performance Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Incentives
8.5
28
Not enough data
8.6
29
Not enough data
7.9
28
Not enough data
8.3
30
Not enough data
Personalization
8.8
32
Not enough data
8.6
33
Not enough data
8.6
34
Not enough data
8.4
31
Not enough data
Administrative
8.5
32
Not enough data
8.4
29
Not enough data
8.4
28
Not enough data
Agentic AI - Email Tracking
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics
8.8
224
Not enough data
8.8
217
Not enough data
8.2
50
Not enough data
Customizations
9.0
234
Not enough data
9.2
239
Not enough data
8.9
246
Not enough data
8.6
220
Not enough data
8.9
241
Not enough data
Generative AI
7.7
32
Not enough data
Agentic AI - Sales Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Sourcing
8.1
84
Not enough data
8.4
84
Not enough data
8.2
78
Not enough data
8.4
89
Not enough data
8.3
84
Not enough data
Predictive Analytics
8.1
85
Not enough data
8.2
83
Not enough data
8.0
78
Not enough data
7.6
80
Not enough data
Sales Management
8.4
89
Not enough data
7.8
79
Not enough data
8.3
84
Not enough data
8.7
89
Not enough data
Agentic AI - Outbound Call Tracking
Not enough data
Not enough data
Not enough data
Not enough data
Calling
8.8
137
Not enough data
8.8
120
Not enough data
8.7
130
Not enough data
9.1
146
Not enough data
Not enough data
Not enough data
Contacts
9.0
151
Not enough data
9.0
137
Not enough data
9.0
143
Not enough data
Insights
9.1
165
Not enough data
9.1
142
Not enough data
8.9
123
Not enough data
9.0
145
Not enough data
9.0
141
Not enough data
Not enough data
Not enough data
Platform Basics
Not enough data
8.4
413
Not enough data
8.6
446
Not enough data
8.3
425
Platform Content
Not enough data
8.5
411
Not enough data
8.8
449
Not enough data
8.3
401
Not enough data
7.9
385
Platform Additional Functionality
Not enough data
8.0
385
Not enough data
8.3
401
Not enough data
7.9
390
Not enough data
7.9
388
Platform
Not enough data
8.9
881
Not enough data
8.1
785
Not enough data
8.0
748
Not enough data
8.6
815
Not enough data
9.1
858
Not enough data
8.8
813
Not enough data
8.7
840
Not enough data
8.7
828
Categories
Categories
Shared Categories
Freshsales and Jotform are categorized as Online Form Builder
Unique Categories
Freshsales is categorized as Sales Engagement, AI Sales Assistant, Outbound Call Tracking, Sales Analytics, Lead Scoring, Email Tracking, Sales Performance Management, CRM, Visitor Identification, and Marketing Automation
Reviews
Reviewers' Company Size
Freshsales
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Jotform
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
16.6%
Computer Software
13.8%
Marketing and Advertising
7.9%
Financial Services
4.1%
Internet
3.7%
Other
54.0%
Non-Profit Organization Management
9.6%
Education Management
4.8%
Marketing and Advertising
4.8%
Health, Wellness and Fitness
4.5%
Primary/Secondary Education
3.4%
Other
72.9%
Alternatives
Discussions
What are the three benefits of CRM?
2 Comments
AV
Makes it easy to keep a track of new and prospect leads.Read more
What is Freshsales used for?
2 Comments
IH
It's a CRM solution to manage leads and opportunities. It helps you to create your sales funnel from different channels.Read more
How is Freshsales different from other CRMs?
1 Comment
Official Response from Freshsales
Freshsales is an integrated, simple and intuitive sales CRM built with automations, intelligence and analytics to aid your sales teams to close deals faster....Read more
Is JotForm safe?
7 Comments
J
Jotform is over 16 years old and throughout our history we have not ever once lost customer data. That's because we take security very seriously. We have bug...Read more
Is it possible to make surveys for Social Media using Jotform?
3 Comments
DB
Yes, it is possible and very functional, I am sure that Jotform will meet your needs.Read more
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