Compare Freshsales and Instantly 
At a Glance
Market Segments
Small-Business (68.0% of reviews)
Small-Business (95.3% of reviews)
Entry-Level Pricing
Starting at $9.00 1 User Per Month
Free Trial Per Month
Freshsales
Star Rating
(1,223)4.5 out of 5
Market Segments
Small-Business (68.0% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $9.00 1 User Per Month
Browse all 3 pricing plansInstantly
Star Rating
(4,052)4.8 out of 5
Market Segments
Small-Business (95.3% of reviews)
Pros & Cons
Entry-Level Pricing
Free Trial Per Month
Free Trial is available
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Freshsales excels in ease of use, with users highlighting its intuitive interface and straightforward setup process. One user mentioned, "The initial setup was very easy, which was a big plus," making it a favorable choice for those new to CRM systems.
- Users say that Instantly stands out for its email deliverability features, particularly the plaintext option that enhances cold email success rates. A reviewer noted, "I find Instantly easy to use, especially appreciating its plaintext feature for boosting deliverability with my cold emails."
- According to verified reviews, Freshsales offers strong customization options that cater to specific sales workflows. Users appreciate the ability to upload leads and manage sales tasks efficiently, with one stating, "It's easy to upload leads, set life stages, and manage my sales tasks."
- Reviewers mention that Instantly provides exceptional customer support, with many praising the responsiveness of their support team. One user remarked, "Support. They are actual people solving actual problems," indicating a high level of satisfaction with assistance received.
- G2 reviewers highlight that while Freshsales has a solid feature set, it sometimes struggles with advanced email tracking capabilities, receiving lower scores in this area compared to Instantly. Users have noted that they appreciate the notification feature for client follow-ups, but some seek more robust tracking options.
- Users say that Instantly's free trial option makes it an attractive choice for small businesses looking to test the waters without financial commitment. This contrasts with Freshsales, which starts at a paid tier, potentially limiting access for budget-conscious users.
Pricing
Entry-Level Pricing
Freshsales
Growth
Starting at $9.00
1 User Per Month
Tailored for startups and SMBs seeking efficient pipeline management and engagement across channels
- Web Forms
- SMS & WhatsApp
- Basic Workflows
Instantly
Free
Free Trial
Per Month
Everything you need to scale your cold outreach campaigns.
- Unlimited email sending accounts
- Unlimited domain warmup
- Advanced sequences
Free Trial
Freshsales
Free Trial is available
Instantly
Free Trial is available
Ratings
Meets Requirements
8.7
1,039
9.3
3,437
Ease of Use
9.0
1,052
9.4
3,613
Ease of Setup
8.8
559
9.2
2,779
Ease of Admin
8.9
535
9.4
1,848
Quality of Support
8.8
1,009
9.6
3,408
Has the product been a good partner in doing business?
9.0
529
9.5
1,821
Product Direction (% positive)
9.3
1,033
9.8
3,470
Features by Category
Sales Force Automation
8.9
718
|
Verified
9.0
157
8.3
417
8.6
151
8.8
707
|
Verified
9.0
164
8.5
705
|
Verified
8.9
152
8.3
507
|
Verified
8.6
152
8.6
336
|
Verified
9.0
153
8.2
482
|
Verified
8.6
147
8.1
468
8.5
142
8.4
510
|
Verified
8.6
150
Marketing Automation
8.5
548
9.4
156
8.5
522
9.4
157
8.9
627
9.3
157
7.9
114
9.0
160
Customer Support
8.5
534
8.9
153
8.6
542
9.1
150
8.6
548
9.0
150
8.2
458
8.2
140
8.4
478
8.8
144
Reporting & Analytics
8.4
629
|
Verified
8.9
138
8.6
665
|
Verified
9.2
136
8.3
508
|
Verified
8.7
136
Mobile & Social
Feature Not Available
8.6
142
8.1
208
|
Verified
8.4
130
8.3
331
|
Verified
8.5
133
Platform
8.4
404
|
Verified
8.7
193
8.5
393
|
Verified
8.9
187
8.7
414
|
Verified
9.0
183
8.3
314
|
Verified
8.5
184
7.7
258
8.5
181
8.0
301
|
Verified
8.8
180
8.8
408
|
Verified
9.3
187
8.0
285
|
Verified
8.6
192
Integration
8.4
375
|
Verified
9.2
158
8.3
331
|
Verified
8.9
155
7.9
297
|
Verified
8.8
152
Generative AI
7.6
84
8.7
115
Agentic AI - CRM
Not enough data
8.3
12
Not enough data
8.1
12
Not enough data
7.6
12
Not enough data
7.4
12
Not enough data
7.9
12
Not enough data
7.6
12
Not enough data
8.2
12
Email Marketing
Not enough data
8.9
2340
Not enough data
9.3
2371
Not enough data
9.5
2377
Not enough data
9.4
2341
Not enough data
9.6
2403
Not enough data
9.4
2353
Not enough data
9.1
2232
Not enough data
9.1
2053
Not enough data
8.4
1943
Reporting & Analytics
Not enough data
9.2
2299
Not enough data
9.2
2303
Generative AI
Not enough data
8.7
1402
Not enough data
8.7
1406
Agentic AI - Email Marketing
Not enough data
8.4
58
Not enough data
8.3
57
Not enough data
8.7
58
Not enough data
8.8
57
Not enough data
8.8
57
Integration
Not enough data
9.3
2336
Not enough data
8.9
2202
Not enough data
8.7
2167
Not enough data
8.7
2049
Not enough data
8.2
1999
Not enough data
8.2
1930
Email Marketing
9.3
12
Not enough data
9.2
11
Not enough data
8.1
9
Not enough data
8.8
11
Not enough data
Online Marketing
9.0
8
Not enough data
8.5
8
Not enough data
8.1
12
Not enough data
9.4
9
Not enough data
Not enough data
Not enough data
Lead Management
8.9
9
Not enough data
8.5
8
Not enough data
8.7
10
Not enough data
8.5
9
Not enough data
8.9
9
Not enough data
8.9
11
Not enough data
9.2
10
Not enough data
8.7
9
Not enough data
Campaign Management
9.2
6
Not enough data
8.8
7
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Social
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
9.3
5
Not enough data
Not enough data
Not enough data
Reporting & Analytics
8.7
10
Not enough data
8.5
11
Not enough data
8.6
7
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
9.0
5
Not enough data
8.6
6
Not enough data
8.3
6
Not enough data
9.3
5
Not enough data
Not enough data
Not enough data
8.1
6
Not enough data
Not enough data
Not enough data
Agentic AI - Marketing Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integration
8.6
7
Not enough data
8.3
6
Not enough data
9.0
5
Not enough data
Data Availability
Not enough data
9.1
531
Not enough data
9.1
522
Not enough data
8.9
507
Not enough data
8.7
191
Data Accuracy
Not enough data
9.1
484
Not enough data
9.1
500
Not enough data
8.8
212
Agentic AI - Sales Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
9.0
462
Not enough data
9.2
468
Not enough data
9.4
505
Not enough data
9.3
470
Not enough data
8.8
447
Not enough data
8.9
472
Features
Not enough data
9.2
472
Not enough data
8.9
495
Not enough data
9.0
461
Not enough data
9.0
474
Not enough data
9.1
458
Not enough data
8.8
446
Not enough data
9.0
463
Not enough data
9.2
455
Not enough data
9.3
472
Lead Intelligence
Not enough data
8.7
169
Not enough data
8.9
170
Not enough data
8.9
171
Lead Management
Not enough data
9.0
194
Not enough data
8.5
198
Not enough data
8.9
192
Marketing Campaigns
Not enough data
8.6
205
Not enough data
8.3
227
Not enough data
8.5
205
Not enough data
8.9
195
Not enough data
8.9
194
Campaign Execution
Not enough data
8.4
162
Not enough data
8.9
179
Not enough data
8.5
160
Not enough data
9.4
161
Agentic AI - Account Data Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Generation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Facilitation
8.1
19
8.8
436
8.3
19
9.0
410
8.6
20
9.4
454
8.7
18
8.9
404
Organization
8.6
20
9.1
413
8.9
19
9.1
395
7.9
19
9.0
400
Performance Analysis
7.9
17
8.8
406
8.3
23
9.2
432
Sales Analysis
7.8
20
8.6
443
8.8
21
8.7
404
Generative AI
8.3
12
9.0
289
7.9
13
9.0
286
Agentic AI - AI Sales Assistant
Not enough data
8.7
5
Not enough data
8.7
5
Not enough data
8.0
5
Not enough data
8.3
5
Not enough data
9.0
5
Not enough data
8.0
5
Not enough data
7.3
5
Diagnosis
Not enough data
8.8
1497
Not enough data
9.2
1547
Not enough data
9.1
1578
Not enough data
9.2
1479
Tracking
Not enough data
9.1
1497
Not enough data
9.1
1457
Not enough data
9.3
1557
Not enough data
9.1
1473
Not enough data
9.0
1466
Reporting
Not enough data
9.3
1615
Not enough data
9.3
1631
Not enough data
9.2
1563
Not enough data
9.0
1587
Agentic AI - Email Deliverability
Not enough data
8.7
38
Not enough data
8.8
39
Not enough data
8.8
39
Not enough data
8.8
39
Not enough data
9.0
39
Integrated Workflows
9.0
236
|
Verified
8.3
241
8.9
244
|
Verified
9.2
284
8.4
182
|
Verified
6.9
230
8.7
182
|
Verified
7.4
229
8.9
219
|
Verified
8.2
250
8.7
69
7.7
231
8.8
64
7.9
240
Repeatability and Reportability
8.9
206
|
Verified
8.0
223
8.9
222
|
Verified
8.3
231
8.9
220
|
Verified
8.3
227
8.7
186
|
Verified
7.9
229
7.6
57
7.4
220
AI and Automation
8.4
66
8.4
230
8.2
69
8.3
233
8.3
62
8.4
232
7.9
63
8.1
229
7.7
59
8.1
218
Generative AI
8.2
28
8.3
224
Agentic AI - Sales Engagement
Not enough data
8.2
76
Not enough data
8.2
76
Not enough data
8.0
76
Not enough data
8.0
73
Not enough data
7.9
76
Not enough data
8.0
74
Not enough data
7.9
74
Lead Intelligence
Not enough data
9.2
508
Not enough data
8.9
500
Not enough data
9.0
505
Not enough data
9.0
503
Not enough data
8.5
513
Agentic AI - Lead Intelligence
Not enough data
7.5
8
Customization
9.1
17
Not enough data
8.3
16
Not enough data
8.2
14
Not enough data
8.3
15
Not enough data
Additional Functionality
8.4
15
Not enough data
8.2
12
Not enough data
8.4
15
Not enough data
8.5
11
Not enough data
8.3
13
Not enough data
Agentic AI - Lead Mining
Not enough data
8.8
11
Not enough data
8.3
11
Agentic AI - Visitor Identification
Not enough data
Not enough data
Agentic AI - Lead Scoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Attribution
8.8
50
Not enough data
9.0
51
Not enough data
8.6
50
Not enough data
Discovery
8.9
51
Not enough data
8.5
53
Not enough data
8.7
50
Not enough data
Management
8.7
49
Not enough data
9.0
51
Not enough data
Platform
8.5
49
Not enough data
8.7
51
Not enough data
Agentic AI - Sales Performance Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Incentives
8.5
28
Not enough data
8.6
29
Not enough data
7.9
28
Not enough data
8.3
30
Not enough data
Personalization
8.8
32
Not enough data
8.6
33
Not enough data
8.6
34
Not enough data
8.4
31
Not enough data
Administrative
8.5
32
Not enough data
8.4
29
Not enough data
8.4
28
Not enough data
Agentic AI - Email Tracking
Not enough data
8.7
33
Not enough data
8.6
33
Not enough data
8.6
32
Not enough data
8.6
32
Not enough data
8.4
32
Not enough data
8.5
32
Not enough data
8.5
32
Analytics
8.8
224
9.3
928
8.8
217
9.2
901
8.2
50
8.9
861
Customizations
9.0
234
9.3
889
9.2
239
9.5
923
8.9
246
9.1
951
8.6
220
9.3
918
8.9
241
9.1
900
Generative AI
7.7
32
8.9
637
Agentic AI - Sales Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Sourcing
8.1
84
Not enough data
8.4
84
Not enough data
8.2
78
Not enough data
8.4
89
Not enough data
8.3
84
Not enough data
Predictive Analytics
8.1
85
Not enough data
8.2
83
Not enough data
8.0
78
Not enough data
7.6
80
Not enough data
Sales Management
8.4
89
Not enough data
7.8
79
Not enough data
8.3
84
Not enough data
8.7
89
Not enough data
Agentic AI - Outbound Call Tracking
Not enough data
Not enough data
Not enough data
Not enough data
Calling
8.8
137
Not enough data
8.8
120
Not enough data
8.7
130
Not enough data
9.1
146
Not enough data
Not enough data
Not enough data
Contacts
9.0
151
Not enough data
9.0
137
Not enough data
9.0
143
Not enough data
Insights
9.1
165
Not enough data
9.1
142
Not enough data
8.9
123
Not enough data
9.0
145
Not enough data
9.0
141
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Freshsales and Instantly are categorized as Sales Engagement, AI Sales Assistant, Email Tracking, CRM, and Visitor Identification
Unique Categories
Freshsales is categorized as Online Form Builder, Outbound Call Tracking, Sales Analytics, Lead Scoring, Sales Performance Management, and Marketing Automation
Instantly is categorized as Email Deliverability, Account Data Management, Lead Mining, Lead Intelligence, Sales Intelligence, and Email Marketing
Reviews
Reviewers' Company Size
Freshsales
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Instantly
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
16.6%
Computer Software
13.8%
Marketing and Advertising
7.9%
Financial Services
4.1%
Internet
3.7%
Other
54.0%
Marketing and Advertising
45.2%
Computer Software
8.7%
Information Technology and Services
6.9%
Consulting
5.5%
Staffing and Recruiting
4.0%
Other
29.6%
Discussions
What are the three benefits of CRM?
2 Comments
AV
Makes it easy to keep a track of new and prospect leads.Read more
What is Freshsales used for?
2 Comments
IH
It's a CRM solution to manage leads and opportunities. It helps you to create your sales funnel from different channels.Read more
How is Freshsales different from other CRMs?
1 Comment
Official Response from Freshsales
Freshsales is an integrated, simple and intuitive sales CRM built with automations, intelligence and analytics to aid your sales teams to close deals faster....Read more
Instantly has no more discussions with answers
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