# Freshsales, InsideSales vs Copper Comparison

| | Freshsales | InsideSales | Copper | 
|---|---|---|---|
| **Star Rating** | 4.5 out of 5 | 4.5 out of 5 | 4.5 out of 5 | 
| **Total Reviews** | 1,233 | 618 | 1,157 | 
| **Largest Market Segment** | Small-Business (67.8% of reviews) | Enterprise (48.4% of reviews) | Small-Business (79.2% of reviews) | 
| **Entry Level Price** | Starting at $9.00 1 User Per Month | No pricing available | Starting at $9.00 Per Month | 

---
## Top Pros & Cons

### Freshsales

Pros:
- Ease of Use (103 reviews)
- Features (70 reviews)

Cons:
- Missing Features (47 reviews)
- Limited Features (32 reviews)

### InsideSales

**Not enough data**

### Copper

Pros:
- Ease of Use (25 reviews)
- Gmail Integration (16 reviews)

Cons:
- Limited Features (10 reviews)
- Expensive (9 reviews)

---
## Ratings Comparison
| Rating | Freshsales | InsideSales | Copper | 
|---|---|---|---|
  | **Meets Requirements** | 8.7 (1046 reviews) | 8.9 (487 reviews) | 8.7 (927 reviews) | 
  | **Ease of Use** | 9.0 (1060 reviews) | 8.9 (491 reviews) | 9.1 (938 reviews) | 
  | **Ease of Setup** | 8.7 (566 reviews) | 8.4 (94 reviews) | 8.7 (442 reviews) | 
  | **Ease of Admin** | 8.9 (535 reviews) | 8.4 (96 reviews) | 8.9 (417 reviews) | 
  | **Quality of Support** | 8.8 (1015 reviews) | 9.1 (479 reviews) | 8.6 (859 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.0 (529 reviews) | 9.2 (92 reviews) | 9.0 (412 reviews) | 
  | **Product Direction (% positive)** | 9.3 (1039 reviews) | 9.0 (473 reviews) | 9.0 (869 reviews) | 

---
## Pricing

### Freshsales

#### Entry-Level Pricing

Plan: Growth

Price: Starting at $9.00 1 User Per Month

Description: Tailored for startups and SMBs seeking efficient pipeline management and engagement across channels	

Key Features:
- Web Forms	
- SMS & WhatsApp	
- Basic Workflows

[Browse all 3 editions](https://www.g2.com/products/freshsales/pricing)

#### Free Trial

Yes

### InsideSales

#### Entry-Level Pricing

No pricing available

#### Free Trial

Yes

### Copper

#### Entry-Level Pricing

Plan: Copper Starter Edition - Annual

Price: Starting at $9.00 Per Month

Description: Get started on the Google Workspace CRM with essential relationship management tools + Zapier.

Key Features:
- 1,000 contact limit
- Google Workspace integration
- Activity feed

[Browse all 4 editions](https://www.g2.com/products/copper/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### CRM

| Product | Score | Reviews |
|---|---|---|
| **Freshsales** | 8.4/10 | 828 |
| **InsideSales** | N/A | N/A |
| **Copper** | 8.1/10 | 756 |

#### Sales Force Automation

| Feature | Freshsales | InsideSales | Copper | 
|---|---|---|---|
| **Contact & Account Management** | 8.9 (718 reviews) ✓ Verified | Not enough data | 8.9 (655 reviews) ✓ Verified | 
| **Partner Relationship Mgmt. (PRM)** | 8.3 (416 reviews) | Not enough data | Feature Not Available | 
| **Opportunity & Pipeline Mgmt.** | 8.8 (709 reviews) ✓ Verified | Not enough data | 8.8 (658 reviews) ✓ Verified | 
| **Task / Activity Management** | 8.5 (706 reviews) ✓ Verified | Not enough data | 8.4 (656 reviews) ✓ Verified | 
| **Territory & Quota Management** | 8.3 (506 reviews) ✓ Verified | Not enough data | 7.6 (353 reviews) ✓ Verified | 
| **Desktop Integration** | 8.6 (336 reviews) ✓ Verified | Not enough data | 8.8 (534 reviews) ✓ Verified | 
| **Product & Price List Management** | 8.2 (481 reviews) ✓ Verified | Not enough data | 7.9 (337 reviews) | 
| **Quote & Order Management** | 8.1 (467 reviews) | Not enough data | 7.6 (310 reviews) | 
| **Customer Contract Management** | 8.4 (509 reviews) ✓ Verified | Not enough data | 8.3 (403 reviews) | 

#### Marketing Automation

| Feature | Freshsales | InsideSales | Copper | 
|---|---|---|---|
| **Email Marketing** | 8.5 (548 reviews) | Not enough data | 7.9 (435 reviews) ✓ Verified | 
| **Campaign Management** | 8.5 (521 reviews) | Not enough data | Feature Not Available | 
| **Lead Management** | 8.9 (630 reviews) | Not enough data | 8.6 (592 reviews) ✓ Verified | 
| **Marketing ROI Analytics** | 7.9 (114 reviews) | Not enough data | Feature Not Available | 

#### Customer Support

| Feature | Freshsales | InsideSales | Copper | 
|---|---|---|---|
| **Case Management** | 8.5 (533 reviews) | Not enough data | 8.2 (388 reviews) | 
| **Customer Support Portal** | 8.6 (541 reviews) | Not enough data | 8.0 (397 reviews) | 
| **Knowledge Base** | 8.6 (547 reviews) | Not enough data | 8.2 (452 reviews) | 
| **Call Center Features** | 8.2 (457 reviews) | Not enough data | 7.8 (315 reviews) | 
| **Support Analytics** | 8.5 (477 reviews) | Not enough data | 8.0 (351 reviews) | 

#### Reporting & Analytics

| Feature | Freshsales | InsideSales | Copper | 
|---|---|---|---|
| **Reporting** | 8.4 (630 reviews) ✓ Verified | Not enough data | 8.0 (561 reviews) ✓ Verified | 
| **Dashboards** | 8.6 (664 reviews) ✓ Verified | Not enough data | 8.3 (636 reviews) ✓ Verified | 
| **Forecasting** | 8.3 (507 reviews) ✓ Verified | Not enough data | 8.1 (472 reviews) ✓ Verified | 

#### Mobile & Social

| Feature | Freshsales | InsideSales | Copper | 
|---|---|---|---|
| **Social Collaboration Features** | Feature Not Available | Not enough data | 8.1 (348 reviews) ✓ Verified | 
| **Social Network Integration** | 8.2 (207 reviews) ✓ Verified | Not enough data | 8.1 (334 reviews) ✓ Verified | 
| **Mobile User Support** | 8.3 (330 reviews) ✓ Verified | Not enough data | 8.4 (470 reviews) ✓ Verified | 

#### Platform

| Feature | Freshsales | InsideSales | Copper | 
|---|---|---|---|
| **Customization** | 8.4 (404 reviews) ✓ Verified | Not enough data | 8.3 (321 reviews) ✓ Verified | 
| **Workflow Capability** | 8.5 (396 reviews) ✓ Verified | Not enough data | 8.4 (316 reviews) ✓ Verified | 
| **User, Role, and Access Management** | 8.7 (414 reviews) ✓ Verified | Not enough data | 8.6 (329 reviews) ✓ Verified | 
| **Internationalization** | 8.3 (314 reviews) ✓ Verified | Not enough data | 8.0 (196 reviews) ✓ Verified | 
| **Sandbox / Test Environments** | 7.7 (258 reviews) | Not enough data | 7.7 (156 reviews) | 
| **Document & Content Mgmt.** | 8.0 (301 reviews) ✓ Verified | Not enough data | 7.7 (226 reviews) | 
| **Performance and Reliability** | 8.8 (412 reviews) ✓ Verified | Not enough data | 8.7 (328 reviews) ✓ Verified | 
| **Output Document Generation** | 8.0 (285 reviews) ✓ Verified | Not enough data | 7.8 (192 reviews) | 

#### Integration

| Feature | Freshsales | InsideSales | Copper | 
|---|---|---|---|
| **Data Import & Export Tools** | 8.4 (375 reviews) ✓ Verified | Not enough data | 8.6 (302 reviews) ✓ Verified | 
| **Integration APIs** | 8.3 (333 reviews) ✓ Verified | Not enough data | 8.2 (251 reviews) ✓ Verified | 
| **Breadth of Partner Applications** | 7.9 (297 reviews) ✓ Verified | Not enough data | 7.8 (238 reviews) ✓ Verified | 

#### Generative AI

| Feature | Freshsales | InsideSales | Copper | 
|---|---|---|---|
| **AI Text Generation** | 7.6 (85 reviews) | Not enough data | 6.3 (31 reviews) | 

#### Agentic AI - CRM

| Feature | Freshsales | InsideSales | Copper | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 8.3 (9 reviews) | 
| **Multi-step Planning** | Not enough data | Not enough data | 8.3 (9 reviews) | 
| **Cross-system Integration** | Not enough data | Not enough data | 8.3 (9 reviews) | 
| **Adaptive Learning** | Not enough data | Not enough data | 7.8 (9 reviews) | 
| **Natural Language Interaction** | Not enough data | Not enough data | 7.8 (9 reviews) | 
| **Proactive Assistance** | Not enough data | Not enough data | 8.3 (9 reviews) | 
| **Decision Making** | Not enough data | Not enough data | 8.5 (9 reviews) | 

### Marketing Automation

| Product | Score | Reviews |
|---|---|---|
| **Freshsales** | N/A | N/A |
| **InsideSales** | N/A | N/A |
| **Copper** | N/A | N/A |

#### Email Marketing

| Feature | Freshsales | InsideSales | Copper | 
|---|---|---|---|
| **Building and Personalizing Emails** | 9.3 (12 reviews) | Not enough data | Not enough data | 
| **Sending Outbound Emails** | 9.2 (11 reviews) | Not enough data | Not enough data | 
| **Manage Email Deliverability** | 8.1 (9 reviews) | Not enough data | Not enough data | 
| **Automated Email Responses** | 8.8 (11 reviews) | Not enough data | Not enough data | 

#### Online Marketing

| Feature | Freshsales | InsideSales | Copper | 
|---|---|---|---|
| **Landing Pages and Forms** | 9.0 (8 reviews) | Not enough data | Not enough data | 
| **Dynamic Content** | 8.5 (8 reviews) | Not enough data | Not enough data | 
| **A/B Testing** | 8.1 (12 reviews) | Not enough data | Not enough data | 
| **Mobile Optimized** | 9.4 (9 reviews) | Not enough data | Not enough data | 
| **Search Tracking and Optimization** | Not enough data | Not enough data | Not enough data | 

#### Lead Management

| Feature | Freshsales | InsideSales | Copper | 
|---|---|---|---|
| **Marketing Lead Database** | 8.9 (9 reviews) | Not enough data | Not enough data | 
| **Data Quality Management** | 8.5 (8 reviews) | Not enough data | Not enough data | 
| **Segmentation** | 8.7 (10 reviews) | Not enough data | Not enough data | 
| **Lead Scoring and Grading** | 8.5 (9 reviews) | Not enough data | Not enough data | 
| **Lead Nurturing** | 8.9 (9 reviews) | Not enough data | Not enough data | 
| **Online Behavior Tracking** | 8.9 (11 reviews) | Not enough data | Not enough data | 
| **Automated Alerts and Tasks** | 9.2 (10 reviews) | Not enough data | Not enough data | 
| **CRM Lead Integration** | 8.7 (9 reviews) | Not enough data | Not enough data | 

#### Campaign Management

| Feature | Freshsales | InsideSales | Copper | 
|---|---|---|---|
| **Program Management** | 9.2 (6 reviews) | Not enough data | Not enough data | 
| **Event / Webinar Marketing** | 8.8 (7 reviews) | Not enough data | Not enough data | 
| **Calendaring** | Not enough data | Not enough data | Not enough data | 
| **Budgeting** | Not enough data | Not enough data | Not enough data | 

#### Social

| Feature | Freshsales | InsideSales | Copper | 
|---|---|---|---|
| **Social Listening** | Not enough data | Not enough data | Not enough data | 
| **Social Sharing** | Not enough data | Not enough data | Not enough data | 
| **Social Campaigns** | Not enough data | Not enough data | Not enough data | 
| **Social Media Engagement** | 9.3 (5 reviews) | Not enough data | Not enough data | 
| **Social Media Advertising** | Not enough data | Not enough data | Not enough data | 

#### Reporting & Analytics

| Feature | Freshsales | InsideSales | Copper | 
|---|---|---|---|
| **Basic Reporting** | 8.7 (10 reviews) | Not enough data | Not enough data | 
| **Web Analytics** | 8.5 (11 reviews) | Not enough data | Not enough data | 
| **ROI Analytics** | 8.6 (7 reviews) | Not enough data | Not enough data | 
| **Revenue Analytics** | Not enough data | Not enough data | Not enough data | 
| **SEO / Keyword Analytics** | Not enough data | Not enough data | Not enough data | 

#### Platform

| Feature | Freshsales | InsideSales | Copper | 
|---|---|---|---|
| **Customization ** | 9.0 (5 reviews) | Not enough data | Not enough data | 
| **Workflow Capability** | 8.6 (6 reviews) | Not enough data | Not enough data | 
| **User, Role, and Access Management** | 8.3 (6 reviews) | Not enough data | Not enough data | 
| **Internationalization** | 9.3 (5 reviews) | Not enough data | Not enough data | 
| **Sandbox / Test Environments** | Not enough data | Not enough data | Not enough data | 
| **Performance and Reliability** | 8.1 (6 reviews) | Not enough data | Not enough data | 
| **Output Document Generation** | Not enough data | Not enough data | Not enough data | 

#### Agentic AI - Marketing Automation

| Feature | Freshsales | InsideSales | Copper | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

#### Integration

| Feature | Freshsales | InsideSales | Copper | 
|---|---|---|---|
| **Data Import & Export Tools** | 8.6 (7 reviews) | Not enough data | Not enough data | 
| **Integration APIs** | 8.3 (6 reviews) | Not enough data | Not enough data | 
| **Breadth of Partner Applications** | 9.0 (5 reviews) | Not enough data | Not enough data | 

### Sales Intelligence

| Product | Score | Reviews |
|---|---|---|
| **Freshsales** | N/A | N/A |
| **InsideSales** | 8.7/10 | 123 |
| **Copper** | N/A | N/A |

#### Data Availability

| Feature | Freshsales | InsideSales | Copper | 
|---|---|---|---|
| **Contact Data Availability** | Not enough data | 8.8 (94 reviews) | Not enough data | 
| **Company Data Availability** | Not enough data | 8.6 (92 reviews) | Not enough data | 
| **Industry Research Availability** | Not enough data | 8.4 (77 reviews) ✓ Verified | Not enough data | 
| **Technographic Data Availability** | Not enough data | Not enough data | Not enough data | 

#### Data Accuracy

| Feature | Freshsales | InsideSales | Copper | 
|---|---|---|---|
| **Contact Data Accuracy** | Not enough data | 8.5 (85 reviews) | Not enough data | 
| **Company Data Accuracy** | Not enough data | 8.5 (81 reviews) | Not enough data | 
| **Technographic Data Accuracy** | Not enough data | Not enough data | Not enough data | 

#### Agentic AI - Sales Intelligence

| Feature | Freshsales | InsideSales | Copper | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

#### Platform

| Feature | Freshsales | InsideSales | Copper | 
|---|---|---|---|
| **Internationalization** | Not enough data | 8.7 (22 reviews) | Not enough data | 
| **User, Role, and Access Management** | Not enough data | 8.2 (29 reviews) ✓ Verified | Not enough data | 
| **Performance and Reliability** | Not enough data | 8.8 (31 reviews) | Not enough data | 
| **Reporting/Dashboards** | Not enough data | 8.3 (29 reviews) ✓ Verified | Not enough data | 
| **Mobile User Support** | Not enough data | Not enough data | Not enough data | 
| **APIs** | Not enough data | 9.1 (23 reviews) | Not enough data | 

#### Features

| Feature | Freshsales | InsideSales | Copper | 
|---|---|---|---|
| **Lead Builder** | Not enough data | 8.6 (67 reviews) | Not enough data | 
| **Integration to CRM/Marketing Automation** | Not enough data | 9.1 (89 reviews) | Not enough data | 
| **Data Cleaning/Enrichment** | Not enough data | 8.4 (73 reviews) | Not enough data | 
| **Data Segmentation/Filtering** | Not enough data | 8.7 (77 reviews) ✓ Verified | Not enough data | 
| **Search** | Not enough data | 8.8 (95 reviews) ✓ Verified | Not enough data | 
| **News/People Alerts** | Not enough data | 8.7 (79 reviews) ✓ Verified | Not enough data | 
| **Connections** | Not enough data | 8.7 (79 reviews) ✓ Verified | Not enough data | 
| **Reporting** | Not enough data | 8.6 (80 reviews) ✓ Verified | Not enough data | 
| **Messaging** | Not enough data | 8.9 (83 reviews) ✓ Verified | Not enough data | 

### Lead Generation

| Product | Score | Reviews |
|---|---|---|
| **Freshsales** | N/A | N/A |
| **InsideSales** | N/A | N/A |
| **Copper** | N/A | N/A |

#### Lead Generation

| Feature | Freshsales | InsideSales | Copper | 
|---|---|---|---|
| **Lead Builder** | Not enough data | Not enough data | Not enough data | 
| **CRM Integration** | Not enough data | Not enough data | Not enough data | 
| **Marketing Automation Integration** | Not enough data | Not enough data | Not enough data | 
| **Social Media Integration** | Not enough data | Not enough data | Not enough data | 
| **Data Import & Export Tools** | Not enough data | Not enough data | Not enough data | 

### AI Sales Assistant

| Product | Score | Reviews |
|---|---|---|
| **Freshsales** | 8.3/10 | 25 |
| **InsideSales** | 9.2/10 | 35 |
| **Copper** | N/A | N/A |

#### Lead Facilitation

| Feature | Freshsales | InsideSales | Copper | 
|---|---|---|---|
| **Customer-facing Chatbot** | 8.1 (19 reviews) | 9.4 (8 reviews) | Not enough data | 
| **Lead Qualification** | 8.3 (19 reviews) | 8.7 (21 reviews) | Not enough data | 
| **Lead Follow-up** | 8.6 (20 reviews) | 9.4 (27 reviews) | Not enough data | 
| **Meeting Scheduling ** | 8.7 (18 reviews) | 9.4 (20 reviews) | Not enough data | 

#### Organization

| Feature | Freshsales | InsideSales | Copper | 
|---|---|---|---|
| **Opportunity and Pipeline Management ** | 8.6 (20 reviews) | 9.4 (24 reviews) | Not enough data | 
| **Data Entry** | 8.9 (19 reviews) | 9.4 (27 reviews) | Not enough data | 
| **Integrations / APIs** | 7.9 (19 reviews) | 9.1 (18 reviews) | Not enough data | 

#### Performance Analysis

| Feature | Freshsales | InsideSales | Copper | 
|---|---|---|---|
| **Coaching ** | 7.9 (17 reviews) | 8.9 (17 reviews) | Not enough data | 
| **Peformance Tracking** | 8.3 (23 reviews) | 9.1 (25 reviews) | Not enough data | 

#### Sales Analysis

| Feature | Freshsales | InsideSales | Copper | 
|---|---|---|---|
| **ROI Forecasting ** | 7.8 (20 reviews) | 9.4 (13 reviews) | Not enough data | 
| **Sales Forecasting ** | 8.8 (21 reviews) | 9.0 (18 reviews) | Not enough data | 

#### Generative AI

| Feature | Freshsales | InsideSales | Copper | 
|---|---|---|---|
| **AI Text Generation** | 8.3 (12 reviews) | Not enough data | Not enough data | 
| **AI Text Summarization** | 7.9 (13 reviews) | Not enough data | Not enough data | 

#### Agentic AI - AI Sales Assistant

| Feature | Freshsales | InsideSales | Copper | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

### Sales Engagement

| Product | Score | Reviews |
|---|---|---|
| **Freshsales** | 8.5/10 | 276 |
| **InsideSales** | 8.8/10 | 244 |
| **Copper** | N/A | N/A |

#### Integrated Workflows

| Feature | Freshsales | InsideSales | Copper | 
|---|---|---|---|
| **Task Management** | 9.0 (236 reviews) ✓ Verified | 9.1 (225 reviews) ✓ Verified | Not enough data | 
| **Email Tracking/Automation** | 8.9 (244 reviews) ✓ Verified | 9.0 (228 reviews) ✓ Verified | Not enough data | 
| **Calls and Voice** | 8.4 (182 reviews) ✓ Verified | 9.0 (228 reviews) | Not enough data | 
| **Other Outreach Options ** | 8.7 (182 reviews) ✓ Verified | 8.8 (173 reviews) ✓ Verified | Not enough data | 
| **CRM Integration** | 8.9 (219 reviews) ✓ Verified | 9.1 (219 reviews) ✓ Verified | Not enough data | 
| **Calendar** | 8.7 (69 reviews) | 8.9 (19 reviews) | Not enough data | 
| **Shared Records** | 8.8 (64 reviews) | 8.6 (11 reviews) | Not enough data | 

#### Repeatability and Reportability

| Feature | Freshsales | InsideSales | Copper | 
|---|---|---|---|
| **Content Management** | 8.9 (206 reviews) ✓ Verified | 8.9 (197 reviews) ✓ Verified | Not enough data | 
| **Workflow Management** | 8.9 (222 reviews) ✓ Verified | 9.1 (209 reviews) ✓ Verified | Not enough data | 
| **Workflow Performance** | 8.9 (220 reviews) ✓ Verified | 9.1 (200 reviews) ✓ Verified | Not enough data | 
| **Sales Coaching and Insights** | 8.7 (186 reviews) ✓ Verified | 8.7 (175 reviews) ✓ Verified | Not enough data | 
| **Gamification** | 7.6 (57 reviews) | 8.2 (15 reviews) | Not enough data | 

#### AI and Automation

| Feature | Freshsales | InsideSales | Copper | 
|---|---|---|---|
| **Lead Prioritization** | 8.4 (66 reviews) | 8.8 (20 reviews) | Not enough data | 
| **Lead Scoring** | 8.2 (69 reviews) | 8.4 (17 reviews) | Not enough data | 
| **Best Time of Day Scheduling** | 8.3 (62 reviews) | 8.7 (17 reviews) | Not enough data | 
| **Buyer Intelligence** | 7.9 (63 reviews) | 8.9 (15 reviews) | Not enough data | 
| **Machine Learning** | 7.7 (59 reviews) | 8.2 (15 reviews) | Not enough data | 

#### Generative AI

| Feature | Freshsales | InsideSales | Copper | 
|---|---|---|---|
| **AI Text Generation** | 8.2 (28 reviews) | Not enough data | Not enough data | 

#### Agentic AI - Sales Engagement

| Feature | Freshsales | InsideSales | Copper | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

### Online Form Builder

| Product | Score | Reviews |
|---|---|---|
| **Freshsales** | 8.4/10 | 18 |
| **InsideSales** | N/A | N/A |
| **Copper** | N/A | N/A |

#### Customization

| Feature | Freshsales | InsideSales | Copper | 
|---|---|---|---|
| **Custom Fields** | 9.1 (17 reviews) | Not enough data | Not enough data | 
| **Conditional Logic** | 8.3 (16 reviews) | Not enough data | Feature Not Available | 
| **Multi-page Forms** | 8.2 (14 reviews) | Not enough data | Feature Not Available | 
| **Design** | 8.3 (15 reviews) | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | Freshsales | InsideSales | Copper | 
|---|---|---|---|
| **Embedded Forms** | 8.4 (15 reviews) | Not enough data | Not enough data | 
| **Offline Capability** | 8.2 (12 reviews) | Not enough data | Feature Not Available | 
| **Notifications** | 8.4 (15 reviews) | Not enough data | Not enough data | 
| **Payments** | 8.5 (11 reviews) | Not enough data | Feature Not Available | 
| **Mobile Forms** | 8.3 (13 reviews) | Not enough data | Feature Not Available | 

### Visitor Identification

| Product | Score | Reviews |
|---|---|---|
| **Freshsales** | N/A | N/A |
| **InsideSales** | N/A | N/A |
| **Copper** | N/A | N/A |

#### Agentic AI - Visitor Identification

| Feature | Freshsales | InsideSales | Copper | 
|---|---|---|---|
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 

### Lead Scoring

| Product | Score | Reviews |
|---|---|---|
| **Freshsales** | 8.7/10 | 58 |
| **InsideSales** | N/A | N/A |
| **Copper** | N/A | N/A |

#### Agentic AI - Lead Scoring

| Feature | Freshsales | InsideSales | Copper | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

#### Attribution

| Feature | Freshsales | InsideSales | Copper | 
|---|---|---|---|
| **Lead Opportunity** | 8.8 (50 reviews) | Not enough data | Not enough data | 
| **Lead Assignment** | 9.0 (51 reviews) | Not enough data | Not enough data | 
| **Pipeline Acceleration** | 8.6 (50 reviews) | Not enough data | Not enough data | 

#### Discovery

| Feature | Freshsales | InsideSales | Copper | 
|---|---|---|---|
| **Lead Management** | 8.9 (51 reviews) | Not enough data | Not enough data | 
| **Scoring/Ranking** | 8.5 (53 reviews) | Not enough data | Not enough data | 
| **Lead Context** | 8.7 (50 reviews) | Not enough data | Not enough data | 

#### Management

| Feature | Freshsales | InsideSales | Copper | 
|---|---|---|---|
| **Conversion Viability** | 8.7 (49 reviews) | Not enough data | Not enough data | 
| **Workflow** | 9.0 (51 reviews) | Not enough data | Not enough data | 

#### Platform

| Feature | Freshsales | InsideSales | Copper | 
|---|---|---|---|
| **Data Synchronization** | 8.5 (49 reviews) | Not enough data | Not enough data | 
| **Analysis** | 8.7 (51 reviews) | Not enough data | Not enough data | 

### Google Workspace for Sales

| Product | Score | Reviews |
|---|---|---|
| **Freshsales** | N/A | N/A |
| **InsideSales** | N/A | N/A |
| **Copper** | N/A | N/A |

#### Agentic AI - Google Workspace for Sales

| Feature | Freshsales | InsideSales | Copper | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 

### Sales Performance Management

| Product | Score | Reviews |
|---|---|---|
| **Freshsales** | 8.5/10 | 38 |
| **InsideSales** | 8.4/10 | 35 |
| **Copper** | 8.4/10 | 5 |

#### Agentic AI - Sales Performance Management

| Feature | Freshsales | InsideSales | Copper | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 8.0 (5 reviews) | 
| **Natural Language Interaction** | Not enough data | Not enough data | 8.0 (5 reviews) | 
| **Proactive Assistance** | Not enough data | Not enough data | 9.3 (5 reviews) | 

#### Incentives

| Feature | Freshsales | InsideSales | Copper | 
|---|---|---|---|
| **Badges** | 8.5 (28 reviews) | 8.1 (16 reviews) | Feature Not Available | 
| **Triggers** | 8.6 (29 reviews) | 8.2 (19 reviews) | 8.3 (5 reviews) | 
| **Commission Calculator** | 7.9 (28 reviews) | 6.3 (8 reviews) | 8.7 (5 reviews) | 
| **Leaderboards** | 8.3 (30 reviews) | 8.8 (25 reviews) ✓ Verified | 8.3 (5 reviews) | 

#### Personalization

| Feature | Freshsales | InsideSales | Copper | 
|---|---|---|---|
| **Profiles** | 8.8 (32 reviews) | 8.3 (17 reviews) ✓ Verified | Feature Not Available | 
| **Custom Reports** | 8.6 (33 reviews) | 8.3 (17 reviews) ✓ Verified | 8.3 (5 reviews) | 
| **Dashboards** | 8.6 (34 reviews) | 8.8 (23 reviews) ✓ Verified | 8.3 (5 reviews) | 
| **Goal Setting** | 8.4 (31 reviews) | 8.3 (18 reviews) | Feature Not Available | 

#### Administrative

| Feature | Freshsales | InsideSales | Copper | 
|---|---|---|---|
| **Integration** | 8.5 (32 reviews) | 9.2 (28 reviews) ✓ Verified | 8.0 (5 reviews) | 
| **Employee Structure** | 8.4 (29 reviews) | 9.1 (18 reviews) ✓ Verified | Feature Not Available | 
| **Behavior Monitoring** | 8.4 (28 reviews) | 8.8 (18 reviews) | 8.3 (5 reviews) | 

### Email Tracking

| Product | Score | Reviews |
|---|---|---|
| **Freshsales** | 8.7/10 | 290 |
| **InsideSales** | 9.2/10 | 196 |
| **Copper** | N/A | N/A |

#### Agentic AI - Email Tracking

| Feature | Freshsales | InsideSales | Copper | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

#### Analytics

| Feature | Freshsales | InsideSales | Copper | 
|---|---|---|---|
| **Open Rates** | 8.9 (223 reviews) | 9.1 (175 reviews) | Not enough data | 
| **Link Activity** | 8.8 (216 reviews) | 9.1 (169 reviews) | Not enough data | 
| **Attachment Activity** | 8.2 (50 reviews) | 9.2 (171 reviews) | Feature Not Available | 

#### Customizations

| Feature | Freshsales | InsideSales | Copper | 
|---|---|---|---|
| **Email Platform Integration** | 9.0 (233 reviews) | 9.2 (186 reviews) | Not enough data | 
| **Email Scheduling** | 9.2 (238 reviews) | 9.3 (174 reviews) | Not enough data | 
| **Notifications** | 8.9 (245 reviews) | 9.3 (180 reviews) | Not enough data | 
| **Email Categorization** | 8.6 (219 reviews) | 8.9 (155 reviews) | Not enough data | 
| **Templates** | 8.9 (240 reviews) | 9.3 (184 reviews) | Not enough data | 

#### Generative AI

| Feature | Freshsales | InsideSales | Copper | 
|---|---|---|---|
| **AI Text Generation** | 7.7 (32 reviews) | Not enough data | Not enough data | 

### Sales Analytics

| Product | Score | Reviews |
|---|---|---|
| **Freshsales** | 8.2/10 | 103 |
| **InsideSales** | 8.8/10 | 208 |
| **Copper** | N/A | N/A |

#### Agentic AI - Sales Analytics

| Feature | Freshsales | InsideSales | Copper | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 

#### Data Sourcing

| Feature | Freshsales | InsideSales | Copper | 
|---|---|---|---|
| **Data Sourcing** | 8.1 (84 reviews) | 8.9 (131 reviews) | Not enough data | 
| **Exporting & Sharing Data** | 8.4 (84 reviews) | 9.0 (124 reviews) | Not enough data | 
| **Multi-Device Data Visualization** | 8.2 (78 reviews) | 9.0 (107 reviews) | Not enough data | 
| **Interactive Dashboards** | 8.4 (89 reviews) | 8.9 (156 reviews) | Not enough data | 
| **Data Segmentation** | 8.3 (84 reviews) | 8.7 (127 reviews) | Not enough data | 

#### Predictive Analytics

| Feature | Freshsales | InsideSales | Copper | 
|---|---|---|---|
| **Lead Scoring** | 8.1 (85 reviews) | 8.6 (135 reviews) | Not enough data | 
| **Opportunity Scoring** | 8.2 (83 reviews) | 8.7 (114 reviews) | Not enough data | 
| **Risk Analysis** | 8.0 (78 reviews) | 8.5 (99 reviews) | Feature Not Available | 
| **Live Forecasting** | 7.6 (80 reviews) | 8.8 (112 reviews) | Not enough data | 

#### Sales Management

| Feature | Freshsales | InsideSales | Copper | 
|---|---|---|---|
| **Live Pipeline Management** | 8.4 (89 reviews) | 8.9 (128 reviews) | Not enough data | 
| **Sales Gamification** | 7.8 (79 reviews) | 8.8 (153 reviews) | Not enough data | 
| **Account-Based Analytics** | 8.3 (84 reviews) | 8.9 (150 reviews) | Not enough data | 
| **Activity Tracking** | 8.7 (89 reviews) | 9.1 (183 reviews) | Not enough data | 

### Outbound Call Tracking

| Product | Score | Reviews |
|---|---|---|
| **Freshsales** | 9.0/10 | 191 |
| **InsideSales** | 8.9/10 | 386 |
| **Copper** | N/A | N/A |

#### Agentic AI - Outbound Call Tracking

| Feature | Freshsales | InsideSales | Copper | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 

#### Calling

| Feature | Freshsales | InsideSales | Copper | 
|---|---|---|---|
| **Record Calls** | 8.8 (137 reviews) | 8.9 (291 reviews) | Not enough data | 
| **Generate Location** | 8.8 (120 reviews) | 8.9 (312 reviews) | Not enough data | 
| **Call Types** | 8.7 (130 reviews) | 9.1 (322 reviews) | Not enough data | 
| **Click-to-Call** | 9.1 (146 reviews) | 9.3 (372 reviews) | Not enough data | 
| **Auto Dialer** | Not enough data | Not enough data | Not enough data | 

#### Contacts

| Feature | Freshsales | InsideSales | Copper | 
|---|---|---|---|
| **Personalization** | 9.0 (151 reviews) | 8.9 (333 reviews) | Not enough data | 
| **Information Locater** | 9.0 (137 reviews) | 8.8 (309 reviews) | Not enough data | 
| **Record Prospect Data** | 9.0 (143 reviews) | 8.8 (308 reviews) | Not enough data | 

#### Insights

| Feature | Freshsales | InsideSales | Copper | 
|---|---|---|---|
| **Notes** | 9.1 (165 reviews) | 8.9 (341 reviews) | Not enough data | 
| **Daily Summary** | 9.1 (142 reviews) | 8.7 (303 reviews) | Not enough data | 
| **Automated Voicemails** | 8.9 (123 reviews) | 8.9 (254 reviews) | Not enough data | 
| **Automated Emails** | 9.0 (145 reviews) | 9.0 (309 reviews) | Not enough data | 
| **Sorts Prospects** | 9.0 (141 reviews) | 8.7 (308 reviews) | Not enough data | 
| **Automated Note Taking** | Not enough data | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (3):** [Sales Analytics Software](https://www.g2.com/categories/sales-analytics), [Email Tracking Software](https://www.g2.com/categories/email-tracking), [Sales Performance Management Software](https://www.g2.com/categories/sales-performance-management)

**Unique to Freshsales (8):** [Sales Engagement Software](https://www.g2.com/categories/sales-engagement), [AI Sales Assistant Software](https://www.g2.com/categories/ai-sales-assistant), [Online Form Builder Software](https://www.g2.com/categories/online-form-builder), [Outbound Call Tracking Software](https://www.g2.com/categories/outbound-call-tracking), [Lead Scoring Software](https://www.g2.com/categories/lead-scoring), [CRM Software](https://www.g2.com/categories/crm), [Visitor Identification Software](https://www.g2.com/categories/visitor-identification), [Marketing Automation Software](https://www.g2.com/categories/marketing-automation)

**Unique to InsideSales (4):** [Sales Engagement Software](https://www.g2.com/categories/sales-engagement), [Outbound Call Tracking Software](https://www.g2.com/categories/outbound-call-tracking), [Sales Intelligence Software](https://www.g2.com/categories/sales-intelligence), [AI Sales Assistant Software](https://www.g2.com/categories/ai-sales-assistant)

**Unique to Copper (3):** [CRM Software](https://www.g2.com/categories/crm), [Online Form Builder Software](https://www.g2.com/categories/online-form-builder), [Google Workspace for Sales Software](https://www.g2.com/categories/google-workspace-for-sales)


---
## Reviewer Demographics

### By Company Size

| Segment | Freshsales | InsideSales | Copper | 
|---|---|---|---|
| **Small-Business** | 67.8% | 15.5% | 79.2% | 
| **Mid-Market** | 26.8% | 36.1% | 17.2% | 
| **Enterprise** | 5.4% | 48.4% | 3.6% | 

### By Industry

#### Freshsales

- **Information Technology and Services:** 16.6%
- **Computer Software:** 13.8%
- **Marketing and Advertising:** 7.8%
- **Financial Services:** 4.2%
- **Internet:** 3.6%
- **Education Management:** 3.2%
- **Retail:** 2.8%
- **Real Estate:** 2.4%
- **Construction:** 1.9%
- **Telecommunications:** 1.9%
- **Other:** 41.7%

#### InsideSales

- **Information Technology and Services:** 22.7%
- **Computer Software:** 16.0%
- **Marketing and Advertising:** 12.9%
- **Telecommunications:** 6.9%
- **Financial Services:** 5.6%
- **Internet:** 3.8%
- **Transportation/Trucking/Railroad:** 2.9%
- **Consumer Services:** 2.3%
- **Chemicals:** 2.0%
- **Hospital & Health Care:** 1.6%
- **Other:** 23.2%

#### Copper

- **Marketing and Advertising:** 11.7%
- **Information Technology and Services:** 8.3%
- **Computer Software:** 7.8%
- **Real Estate:** 6.9%
- **Financial Services:** 4.5%
- **Construction:** 3.2%
- **Internet:** 2.9%
- **Management Consulting:** 2.9%
- **Education Management:** 2.0%
- **Non-Profit Organization Management:** 1.7%
- **Other:** 48.2%

---
## Alternatives

### Alternatives to Freshsales

- [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) — 4.4/5 stars (25791 reviews)
- [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — 4.4/5 stars (13810 reviews)
- [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) — 4.1/5 stars (2928 reviews)
- [ActiveCampaign](https://www.g2.com/products/activecampaign/reviews) — 4.4/5 stars (14689 reviews)
- [Close](https://www.g2.com/products/close/reviews) — 4.7/5 stars (2040 reviews)
- [Nutshell](https://www.g2.com/products/nutshell/reviews) — 4.3/5 stars (1428 reviews)
- [Outreach](https://www.g2.com/products/outreach/reviews) — 4.3/5 stars (3569 reviews)
- [Salesflare](https://www.g2.com/products/salesflare/reviews) — 4.8/5 stars (299 reviews)
- [Pipedrive](https://www.g2.com/products/pipedrive/reviews) — 4.3/5 stars (3046 reviews)
- [Coevera](https://www.g2.com/products/coevera/reviews) — 4.6/5 stars (478 reviews)

### Alternatives to InsideSales

- [Salesloft](https://www.g2.com/products/salesloft/reviews) — 4.5/5 stars (4287 reviews)
- [Outreach](https://www.g2.com/products/outreach/reviews) — 4.3/5 stars (3569 reviews)
- [Clari](https://www.g2.com/products/clari/reviews) — 4.6/5 stars (5602 reviews)
- [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — 4.4/5 stars (13810 reviews)
- [Revenue.io](https://www.g2.com/products/revenue-io/reviews) — 4.7/5 stars (575 reviews)
- [Reply](https://www.g2.com/products/reply/reviews) — 4.6/5 stars (1542 reviews)
- [GTM Workspace - Powered by ZoomInfo](https://www.g2.com/products/gtm-workspace-powered-by-zoominfo/reviews) — 4.5/5 stars (9096 reviews)
- [Apollo.io](https://www.g2.com/products/apollo-io/reviews) — 4.7/5 stars (9652 reviews)
- [Vendasta Yesware](https://www.g2.com/products/vendasta-yesware/reviews) — 4.4/5 stars (821 reviews)
- [Mixmax](https://www.g2.com/products/mixmax/reviews) — 4.6/5 stars (1457 reviews)

### Alternatives to Copper

- [Nutshell](https://www.g2.com/products/nutshell/reviews) — 4.3/5 stars (1428 reviews)
- [Pipedrive](https://www.g2.com/products/pipedrive/reviews) — 4.3/5 stars (3046 reviews)
- [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) — 4.4/5 stars (25791 reviews)
- [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — 4.4/5 stars (13810 reviews)
- [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) — 4.1/5 stars (2928 reviews)
- [Nimble CRM](https://www.g2.com/products/nimble/reviews) — 4.5/5 stars (1114 reviews)
- [Pipeline CRM](https://www.g2.com/products/pipeline-crm/reviews) — 4.3/5 stars (952 reviews)
- [Coevera](https://www.g2.com/products/coevera/reviews) — 4.6/5 stars (478 reviews)
- [Salesflare](https://www.g2.com/products/salesflare/reviews) — 4.8/5 stars (299 reviews)
- [ActiveCampaign](https://www.g2.com/products/activecampaign/reviews) — 4.4/5 stars (14689 reviews)

---
## Top Discussions

### Freshsales

- Title: [What is Freshsales used for?](https://www.g2.com/discussions/what-is-freshsales-used-for) — 2 comments, 1 upvote
  > **Top comment:** "It's used for a number of things from lead generation to managing client accounts. It's a great tool to keep everything under 1 umbrella that is accessible..."
- Title: [What are the three benefits of CRM?](https://www.g2.com/discussions/freshsales-what-are-the-three-benefits-of-crm) — 2 comments
  > **Top comment:** "1. Creating sequences/pipelines to contact leads quicker and stay in communication with them easier
2. Allowing the sales team to easily access the..."
- Title: [What is Freshsales CRM?](https://www.g2.com/discussions/what-is-freshsales-crm) — 1 comment
  > **Top comment:** "It's a CRM software."
- Title: [What are the features of CRM software?](https://www.g2.com/discussions/freshsales-what-are-the-features-of-crm-software) — 1 comment
  > **Top comment:** "Very nice software "
- Title: [How to improve more on fresh sales](https://www.g2.com/discussions/how-to-improve-more-on-fresh-sales) — 1 comment, 1 upvote
  > **Top comment:** "Auto WhatsApp feature "

### InsideSales

- Title: [Do you think Playbooks will integrate more "Plays" into the system by the end of 2020?](https://www.g2.com/discussions/26128-do-you-think-playbooks-will-integrate-more-plays-into-the-system-by-the-end-of-2020) — 1 comment, 2 upvotes
  > **Top comment:** "Plays are written by users with permission, not by playbooks"
- Title: [Does Playbooks work with the Microsoft Dynamics cloud solution?](https://www.g2.com/discussions/work-with-miscrosoft-dynamics) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Yes, Playbooks works with the cloud Microsoft Dynamics CRM. "
- Title: [Is Playbooks Salesforce lightning ready?](https://www.g2.com/discussions/salesforce-lightning-capable-f9f5a24d-500f-4b05-8b22-2ef70a1f8b83) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Yes, Playbooks works seamlessly with Salesforce lightning. "

### Copper

- Title: [What is copper CRM?](https://www.g2.com/discussions/what-is-copper-crm) — 2 comments
  > **Top comment:** "Contact relationship management"
- Title: [How seamless is the Gmail/Google Apps integration?](https://www.g2.com/discussions/how-seamless-is-the-gmail-google-apps-integration) — 2 comments, 1 upvote
  > **Top comment:** "ProsperWorks is built in and around Google Apps. It tightly integrates with Gmail, Calendar and Google Drive, minimizing the amount of data entry and..."
- Title: [What is copper app?](https://www.g2.com/discussions/what-is-copper-app) — 1 comment
  > **Top comment:** "It is a CRM that works with Google Workspaces. It tracks sales, leads in your pipeline, tasks with your clients/projects, and you can email/set up..."
- Title: [How is copper used in CRM?](https://www.g2.com/discussions/how-is-copper-used-in-crm) — 1 comment
  > **Top comment:** "Yea "
- Title: [Whats the easiest way to save my notes](https://www.g2.com/discussions/whats-the-easiest-way-to-save-my-notes) — 1 comment, 1 upvote
  > **Top comment:** "Don't bother using Copper. Their customer support is horrible!"

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/freshsales-vs-insidesales-vs-copper)