Compare Freshsales and InsideSales 
At a Glance
Market Segments
Small-Business (67.8% of reviews)
Enterprise (48.4% of reviews)
Entry-Level Pricing
Starting at $9.00 1 User Per Month
No pricing available
Freshsales
Star Rating
(1,227)4.5 out of 5
Market Segments
Small-Business (67.8% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $9.00 1 User Per Month
Browse all 3 pricing plansInsideSales
Star Rating
(618)4.5 out of 5
Market Segments
Enterprise (48.4% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Learn more about InsideSalesFreshsales vs InsideSales
When assessing the two solutions, reviewers found Freshsales easier to use, set up, and administer. However, reviewers preferred doing business with InsideSales overall.
- Reviewers felt that InsideSales meets the needs of their business better than Freshsales.
- When comparing quality of ongoing product support, reviewers felt that InsideSales is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Freshsales over InsideSales.
Pricing
Entry-Level Pricing
Freshsales
Growth
Starting at $9.00
1 User Per Month
Tailored for startups and SMBs seeking efficient pipeline management and engagement across channels
- Web Forms
- SMS & WhatsApp
- Basic Workflows
InsideSales
No pricing availableFree Trial
Freshsales
Free Trial is available
InsideSales
Free Trial is available
Ratings
Meets Requirements
8.7
1,043
8.9
487
Ease of Use
9.0
1,056
8.9
491
Ease of Setup
8.8
561
8.4
94
Ease of Admin
8.9
535
8.4
96
Quality of Support
8.8
1,012
9.1
479
Has the product been a good partner in doing business?
9.0
529
9.2
92
Product Direction (% positive)
9.3
1,037
9.0
473
Features by Category
Sales Force Automation
8.9
718
|
Verified
Not enough data
8.3
417
Not enough data
8.8
708
|
Verified
Not enough data
8.5
706
|
Verified
Not enough data
8.3
507
|
Verified
Not enough data
8.6
336
|
Verified
Not enough data
8.2
482
|
Verified
Not enough data
8.1
468
Not enough data
8.4
510
|
Verified
Not enough data
Marketing Automation
8.5
549
Not enough data
8.5
522
Not enough data
8.9
628
Not enough data
7.9
114
Not enough data
Customer Support
8.5
534
Not enough data
8.6
542
Not enough data
8.6
548
Not enough data
8.2
458
Not enough data
8.4
478
Not enough data
Reporting & Analytics
8.4
630
|
Verified
Not enough data
8.6
665
|
Verified
Not enough data
8.3
508
|
Verified
Not enough data
Mobile & Social
Feature Not Available
Not enough data
8.1
208
|
Verified
Not enough data
8.3
331
|
Verified
Not enough data
Platform
8.4
404
|
Verified
Not enough data
8.5
394
|
Verified
Not enough data
8.7
414
|
Verified
Not enough data
8.3
314
|
Verified
Not enough data
7.7
258
Not enough data
8.0
301
|
Verified
Not enough data
8.8
410
|
Verified
Not enough data
8.0
285
|
Verified
Not enough data
Integration
8.4
375
|
Verified
Not enough data
8.4
332
|
Verified
Not enough data
7.9
297
|
Verified
Not enough data
Generative AI
7.6
84
Not enough data
Agentic AI - CRM
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Email Marketing
9.3
12
Not enough data
9.2
11
Not enough data
8.1
9
Not enough data
8.8
11
Not enough data
Online Marketing
9.0
8
Not enough data
8.5
8
Not enough data
8.1
12
Not enough data
9.4
9
Not enough data
Not enough data
Not enough data
Lead Management
8.9
9
Not enough data
8.5
8
Not enough data
8.7
10
Not enough data
8.5
9
Not enough data
8.9
9
Not enough data
8.9
11
Not enough data
9.2
10
Not enough data
8.7
9
Not enough data
Campaign Management
9.2
6
Not enough data
8.8
7
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Social
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
9.3
5
Not enough data
Not enough data
Not enough data
Reporting & Analytics
8.7
10
Not enough data
8.5
11
Not enough data
8.6
7
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
9.0
5
Not enough data
8.6
6
Not enough data
8.3
6
Not enough data
9.3
5
Not enough data
Not enough data
Not enough data
8.1
6
Not enough data
Not enough data
Not enough data
Agentic AI - Marketing Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integration
8.6
7
Not enough data
8.3
6
Not enough data
9.0
5
Not enough data
Data Availability
Not enough data
8.8
94
Not enough data
8.6
92
Not enough data
8.4
77
|
Verified
Not enough data
Not enough data
Data Accuracy
Not enough data
8.5
85
Not enough data
8.5
81
Not enough data
Not enough data
Agentic AI - Sales Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
8.7
22
Not enough data
8.2
29
|
Verified
Not enough data
8.8
31
Not enough data
8.3
29
|
Verified
Not enough data
Not enough data
Not enough data
9.1
23
Features
Not enough data
8.6
67
Not enough data
9.1
89
Not enough data
8.4
73
Not enough data
8.7
77
|
Verified
Not enough data
8.8
95
|
Verified
Not enough data
8.7
79
|
Verified
Not enough data
8.7
79
|
Verified
Not enough data
8.6
80
|
Verified
Not enough data
8.9
83
|
Verified
Lead Generation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Facilitation
8.1
19
9.4
8
8.3
19
8.7
21
8.6
20
9.4
27
8.7
18
9.4
20
Organization
8.6
20
9.4
24
8.9
19
9.4
27
7.9
19
9.1
18
Performance Analysis
7.9
17
8.9
17
8.3
23
9.1
25
Sales Analysis
7.8
20
9.4
13
8.8
21
9.0
18
Generative AI
8.3
12
Not enough data
7.9
13
Not enough data
Agentic AI - AI Sales Assistant
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integrated Workflows
9.0
236
|
Verified
9.1
225
|
Verified
8.9
244
|
Verified
9.0
228
|
Verified
8.4
182
|
Verified
9.0
228
8.7
182
|
Verified
8.8
173
|
Verified
8.9
219
|
Verified
9.1
219
|
Verified
8.7
69
8.9
19
8.8
64
8.6
11
Repeatability and Reportability
8.9
206
|
Verified
8.9
197
|
Verified
8.9
222
|
Verified
9.1
209
|
Verified
8.9
220
|
Verified
9.1
200
|
Verified
8.7
186
|
Verified
8.7
175
|
Verified
7.6
57
8.2
15
AI and Automation
8.4
66
8.8
20
8.2
69
8.4
17
8.3
62
8.7
17
7.9
63
8.9
15
7.7
59
8.2
15
Generative AI
8.2
28
Not enough data
Agentic AI - Sales Engagement
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customization
9.1
17
Not enough data
8.3
16
Not enough data
8.2
14
Not enough data
8.3
15
Not enough data
Additional Functionality
8.4
15
Not enough data
8.2
12
Not enough data
8.4
15
Not enough data
8.5
11
Not enough data
8.3
13
Not enough data
Agentic AI - Visitor Identification
Not enough data
Not enough data
Agentic AI - Lead Scoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Attribution
8.8
50
Not enough data
9.0
51
Not enough data
8.6
50
Not enough data
Discovery
8.9
51
Not enough data
8.5
53
Not enough data
8.7
50
Not enough data
Management
8.7
49
Not enough data
9.0
51
Not enough data
Platform
8.5
49
Not enough data
8.7
51
Not enough data
Agentic AI - Sales Performance Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Incentives
8.5
28
8.1
16
8.6
29
8.2
19
7.9
28
6.3
8
8.3
30
8.8
25
|
Verified
Personalization
8.8
32
8.3
17
|
Verified
8.6
33
8.3
17
|
Verified
8.6
34
8.8
23
|
Verified
8.4
31
8.3
18
Administrative
8.5
32
9.2
28
|
Verified
8.4
29
9.1
18
|
Verified
8.4
28
8.8
18
Agentic AI - Email Tracking
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics
8.8
224
9.1
175
8.8
217
9.1
169
8.2
50
9.2
171
Customizations
9.0
234
9.2
186
9.2
239
9.3
174
8.9
246
9.3
180
8.6
220
8.9
155
8.9
241
9.3
184
Generative AI
7.7
32
Not enough data
Agentic AI - Sales Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Sourcing
8.1
84
8.9
131
8.4
84
9.0
124
8.2
78
9.0
107
8.4
89
8.9
156
8.3
84
8.7
127
Predictive Analytics
8.1
85
8.6
135
8.2
83
8.7
114
8.0
78
8.5
99
7.6
80
8.8
112
Sales Management
8.4
89
8.9
128
7.8
79
8.8
153
8.3
84
8.9
150
8.7
89
9.1
183
Agentic AI - Outbound Call Tracking
Not enough data
Not enough data
Not enough data
Not enough data
Calling
8.8
137
8.9
291
8.8
120
8.9
312
8.7
130
9.1
322
9.1
146
9.3
372
Not enough data
Not enough data
Contacts
9.0
151
8.9
333
9.0
137
8.8
309
9.0
143
8.8
308
Insights
9.1
165
8.9
341
9.1
142
8.7
303
8.9
123
8.9
254
9.0
145
9.0
309
9.0
141
8.7
308
Not enough data
Not enough data
Categories
Categories
Shared Categories
Freshsales and InsideSales are categorized as Sales Engagement, AI Sales Assistant, Outbound Call Tracking, Sales Analytics, Email Tracking, and Sales Performance Management
Unique Categories
Freshsales is categorized as Online Form Builder, Lead Scoring, CRM, Visitor Identification, and Marketing Automation
InsideSales is categorized as Sales Intelligence
Reviews
Reviewers' Company Size
Freshsales
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
InsideSales
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
16.7%
Computer Software
13.7%
Marketing and Advertising
7.9%
Financial Services
4.1%
Internet
3.6%
Other
54.0%
Information Technology and Services
22.7%
Computer Software
16.0%
Marketing and Advertising
12.9%
Telecommunications
6.9%
Financial Services
5.6%
Other
35.8%
Alternatives
Discussions
What is Freshsales used for?
2 Comments
BP
It's used for a number of things from lead generation to managing client accounts. It's a great tool to keep everything under 1 umbrella that is accessible...Read more
What are the three benefits of CRM?
2 Comments
BP
1. Creating sequences/pipelines to contact leads quicker and stay in communication with them easier
2. Allowing the sales team to easily access the...Read more
Do you think Playbooks will integrate more "Plays" into the system by the end of 2020?
1 Comment
MP
Plays are written by users with permission, not by playbooksRead more
Does Playbooks work with the Microsoft Dynamics cloud solution?
1 Comment
Official Response from InsideSales
Yes, Playbooks works with the cloud Microsoft Dynamics CRM. Read more
Is Playbooks Salesforce lightning ready?
1 Comment
Official Response from InsideSales
Yes, Playbooks works seamlessly with Salesforce lightning. Read more
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