# Freshsales vs HighLevel Comparison - What are their main differences?

At a Glance

Star Rating

**Freshsales** [

4.5/5(1,236)

](https://www.g2.com/products/freshsales/reviews#reviews)

**HighLevel** [

4.6/5(651)

](https://www.g2.com/products/highlevel/reviews#reviews)

Market Segments

**Freshsales**
Small-Business (67.7% of reviews)

**HighLevel**
Small-Business (94.7% of reviews)

Pros & Cons

**Freshsales**
[
Ease of Use (104)
](https://www.g2.com/products/freshsales/reviews?filters%5Bsentiment_snippet%5D=1318749&qs=pros-and-cons#reviews)[
Features (69)
](https://www.g2.com/products/freshsales/reviews?filters%5Bsentiment_snippet%5D=1324369&qs=pros-and-cons#reviews)[
Missing Features (48)
](https://www.g2.com/products/freshsales/reviews?filters%5Bsentiment_snippet%5D=1324231&qs=pros-and-cons#reviews)[
Limited Features (32)
](https://www.g2.com/products/freshsales/reviews?filters%5Bsentiment_snippet%5D=1326425&qs=pros-and-cons#reviews)

**HighLevel**
[
Features (155)
](https://www.g2.com/products/highlevel/reviews?filters%5Bsentiment_snippet%5D=1503741&qs=pros-and-cons#reviews)[
Helpful (140)
](https://www.g2.com/products/highlevel/reviews?filters%5Bsentiment_snippet%5D=1500973&qs=pros-and-cons#reviews)[
Learning Curve (140)
](https://www.g2.com/products/highlevel/reviews?filters%5Bsentiment_snippet%5D=1503289&qs=pros-and-cons#reviews)[
Missing Features (91)
](https://www.g2.com/products/highlevel/reviews?filters%5Bsentiment_snippet%5D=1503661&qs=pros-and-cons#reviews)

Entry-Level Pricing

**Freshsales**
 **Starting at $9.00** 1 User Per Month

**HighLevel**
 **$97.00** Per Month

Summary

AI Generated Summary

AI-generated. Powered by real user reviews.

- **G2 reviewers report** that Freshsales excels in **ease of use** , with many users appreciating its intuitive interface and quick setup process. One user highlighted the platform's **zero configuration setup** and the ability to save time with integrated phone and email features, making it a strong choice for those looking for a straightforward CRM experience.
- **Users say** that HighLevel shines as an **all-in-one solution** , effectively consolidating multiple tools into one platform. Reviewers have praised its powerful **marketing automation** capabilities, which allow for scheduled automated messages, significantly reducing manual effort and streamlining workflows.
- **According to verified reviews** , Freshsales is particularly well-suited for **small businesses** , with a majority of its users coming from this segment. Users have noted its adaptability to specific business needs, such as customizing sales pipelines to match unique processes, which can be a game-changer for smaller teams.
- **Reviewers mention** that HighLevel's customer support is a standout feature, with many users sharing positive experiences with knowledgeable representatives. One user specifically highlighted the exceptional customer service they received, which can be crucial for businesses needing timely assistance.
- **G2 reviewers indicate** that while Freshsales has a higher score in **ease of setup** , HighLevel's setup process can be more challenging, with some users finding it less intuitive. This difference may impact users who prioritize a quick onboarding experience.
- **Users report** that Freshsales offers strong **lead management** features, with many praising its ability to track sales pipelines effectively. This functionality is particularly beneficial for teams focused on improving sales visibility and managing leads efficiently, making it a solid choice for sales-driven organizations.

Pricing

Entry-Level Pricing

**Freshsales**

Freshsales

Growth

Starting at $9.00

1 User Per Month

Tailored for startups and SMBs seeking efficient pipeline management and engagement across channels 

- Web Forms 
- SMS & WhatsApp 
- Basic Workflows

[Browse all 3 pricing plans](/products/freshsales/pricing)

**HighLevel**

HighLevel

Starter

$97.00

Per Month

All the tools you need to grow your businesses online with unlimited Users, unlimited Contacts, and a suite of AI tools!

- CRM
- Email & SMS Marketing
- Funnel & Website Builders

[Browse all 2 pricing plans](/products/highlevel/pricing)

Free Trial

**Freshsales**

Freshsales

Free Trial is available

**HighLevel**

HighLevel

Free Trial is available

Ratings

Meets Requirements

8.7

1,048

8.7

229

Ease of Use

9.0

1,062

7.8

568

Ease of Setup

8.7

568

7.3

357

Ease of Admin

8.9

535

8.0

170

Quality of Support

8.8

1,017

8.1

223

Has the product been a good partner in doing business?

9.0

529

8.5

163

Product Direction (% positive)

9.3

1,041

8.8

221

Features by Category

CRM[Hide 141 FeaturesShow 141 Features](javascript:void(0);)

8.4

830

8.3

187

Sales Force Automation

Contact & Account Management

8.9(won by 0.1)

719

|

Verified

8.8

121

Partner Relationship Mgmt. (PRM)

8.3(won by default)

416

Feature Not Available

Opportunity & Pipeline Mgmt.

8.8

710

|

Verified

9.0(won by 0.2)

120

Task / Activity Management

8.5(won by 0.1)

706

|

Verified

8.4

114

Territory & Quota Management

8.3(won by 0.8)

506

|

Verified

7.5

83

Desktop Integration

8.6

337

|

Verified

8.8(won by 0.2)

98

Product & Price List Management

8.2

481

|

Verified

8.3(won by 0.1)

84

Quote & Order Management

8.1(won by 0.2)

467

7.9

81

Customer Contract Management

8.4(won by 0.3)

509

|

Verified

8.1

89

Contract/License Management

Not enough data

Not enough data

Marketing Automation

Email Marketing

8.5

548

9.0(won by 0.5)

124

Campaign Management

8.5

522

9.0(won by 0.5)

110

Lead Management

8.9

632

9.1(won by 0.2)

119

Marketing ROI Analytics

7.9

114

8.3(won by 0.4)

99

Email Management

Not enough data

Not enough data

File Management

Not enough data

Not enough data

Deal Management

Not enough data

Not enough data

Customer Support

Case Management

8.5(won by 0.6)

532

7.9

94

Customer Support Portal

8.6(won by default)

541

Feature Not Available

Knowledge Base

8.6(won by default)

546

Feature Not Available

Call Center Features

8.2(won by 0.2)

458

8.0

99

Support Analytics

8.5(won by 0.3)

477

8.2

92

Workflow Management

Not enough data

Not enough data

Opportunity Management

Not enough data

Not enough data

Sales Pipeline Management

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

Calendar Management

Not enough data

Not enough data

Pipeline Management

Not enough data

Not enough data

Content Management

Not enough data

Not enough data

Communication Management

Not enough data

Not enough data

Visual Analytics

Not enough data

Not enough data

Template Management

Not enough data

Not enough data

Predictive Analytics

Not enough data

Not enough data

Document Management

Not enough data

Not enough data

Channel Management

Not enough data

Not enough data

Commission Management

Not enough data

Not enough data

Field Sales Management

Not enough data

Not enough data

Reporting & Analytics

Reporting

8.4(tied score)

632

|

Verified

8.4(tied score)

97

Dashboards

8.6(won by 0.3)

664

|

Verified

8.3

107

Forecasting

8.3(won by default)

507

|

Verified

Feature Not Available

Mobile & Social

Social Collaboration Features

Feature Not Available

8.0(won by default)

88

Social Network Integration

8.2

208

|

Verified

8.3(won by 0.1)

104

Mobile User Support

8.3(won by 0.7)

330

|

Verified

7.6

90

Third-Party Integrations

Not enough data

Not enough data

Social Media Integration

Not enough data

Not enough data

Customer Support

Not enough data

Not enough data

Multi-Channel Social Integration

Not enough data

Not enough data

Platform

Customization

8.4

404

|

Verified

8.5(won by 0.1)

110

Workflow Capability

8.5

395

|

Verified

9.0(won by 0.5)

110

User, Role, and Access Management

8.7(won by 0.1)

413

|

Verified

8.6

99

Internationalization

8.3(won by 0.2)

314

|

Verified

8.1

85

Sandbox / Test Environments

7.7(won by default)

258

Feature Not Available

Document & Content Mgmt.

8.0

301

|

Verified

8.3(won by 0.3)

82

Performance and Reliability

8.8(won by 0.5)

413

|

Verified

8.3

104

Output Document Generation

8.0(won by 0.2)

285

|

Verified

7.8

82

Mobile Access

Not enough data

Not enough data

Lead Generation

Not enough data

Not enough data

Integration

Data Import & Export Tools

8.4

375

|

Verified

8.5(won by 0.1)

86

Integration APIs

8.3(tied score)

332

|

Verified

8.3(tied score)

91

Breadth of Partner Applications

7.9

298

|

Verified

8.1(won by 0.2)

78

Third-Party Integration

Not enough data

Not enough data

Internal Chat Integration

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Prospecting Tools

Not enough data

Not enough data

Real-Time Data

Not enough data

Not enough data

Generative AI

AI Text Generation

7.6

85

8.4(won by 0.8)

66

Generative AI

Not enough data

Not enough data

Proposal Generation

Not enough data

Not enough data

Agentic AI - CRM

Autonomous Task Execution

Not enough data

7.8(won by default)

24

Multi-step Planning

Not enough data

8.5(won by default)

21

Cross-system Integration

Not enough data

8.9(won by default)

23

Adaptive Learning

Not enough data

8.3(won by default)

20

Natural Language Interaction

Not enough data

8.4(won by default)

23

Proactive Assistance

Not enough data

8.4(won by default)

20

Decision Making

Not enough data

8.3(won by default)

20

Calendar/Reminder System

Not enough data

Not enough data

Additional Functionality

Search/Filter

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

Data Import/Export

Not enough data

Not enough data

Lead Capture

Not enough data

Not enough data

Batch Processing

Not enough data

Not enough data

Email Tracking

Not enough data

Not enough data

Tagging

Not enough data

Not enough data

Pipeline Reports

Not enough data

Not enough data

Drag & Drop

Not enough data

Not enough data

Segmentation

Not enough data

Not enough data

Customizable Fields

Not enough data

Not enough data

Role-Based Permissions

Not enough data

Not enough data

Interaction Tracking

Not enough data

Not enough data

CRM

Not enough data

Not enough data

Document Storage

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Contact Database

Not enough data

Not enough data

Referral Tracking

Not enough data

Not enough data

Quotes/Estimates

Not enough data

Not enough data

Multi-Channel Communication

Not enough data

Not enough data

Lead Qualification

Not enough data

Not enough data

Marketing Automation

Not enough data

Not enough data

Email Templates

Not enough data

Not enough data

Sales Reports

Not enough data

Not enough data

Customer Journey Mapping

Not enough data

Not enough data

Reminders

Not enough data

Not enough data

Lead Scoring

Not enough data

Not enough data

Data Security

Not enough data

Not enough data

Customizable Reports

Not enough data

Not enough data

Calendar Sync

Not enough data

Not enough data

For Startups

Not enough data

Not enough data

Performance Metrics

Not enough data

Not enough data

Sales Trend Analysis

Not enough data

Not enough data

For iPad Devices

Not enough data

Not enough data

Customizable Templates

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

For Mac Devices

Not enough data

Not enough data

Landing Pages/Web Forms

Not enough data

Not enough data

Lead Nurturing

Not enough data

Not enough data

Gamification

Not enough data

Not enough data

Prioritization

Not enough data

Not enough data

Web-based Deployment

Not enough data

Not enough data

Softphone

Not enough data

Not enough data

Single Sign On

Not enough data

Not enough data

Customer Database

Not enough data

Not enough data

Event Triggered Actions

Not enough data

Not enough data

Mobile App

Not enough data

Not enough data

Email Sequences

Not enough data

Not enough data

Customer Segmentation

Not enough data

Not enough data

Lead Assignment

Not enough data

Not enough data

For Small Businesses

Not enough data

Not enough data

Live Chat

Not enough data

Not enough data

Business Card/Badge Scanning

Not enough data

Not enough data

Data Visualization

Not enough data

Not enough data

Customer Social Profiles

Not enough data

Not enough data

Social Promotion

Not enough data

Not enough data

Monitoring

Not enough data

Not enough data

Engagement Tracking

Not enough data

Not enough data

Social Media Monitoring

Not enough data

Not enough data

Customer Engagement

Not enough data

Not enough data

Sentiment Analysis

Not enough data

Not enough data

Brand Tracking

Not enough data

Not enough data

Audience Targeting

Not enough data

Not enough data

Workflow Automation

Not enough data

Not enough data

Marketing Automation[Hide 106 FeaturesShow 106 Features](javascript:void(0);)

7.7

17

8.5

127

Email Marketing

Building and Personalizing Emails

9.3(won by 0.4)

12

8.9

93

Sending Outbound Emails

9.2(won by 0.6)

11

8.6

90

Manage Email Deliverability

8.1

9

8.4(won by 0.3)

86

Automated Email Responses

8.8(tied score)

11

8.8(tied score)

92

Online Marketing

Landing Pages and Forms

8.9(won by 0.1)

9

8.8

97

Dynamic Content

8.5

8

8.7(won by 0.2)

80

A/B Testing

7.9

13

8.6(won by 0.7)

81

Mobile Optimized

9.4(won by 1.2)

9

8.2

89

Search Tracking and Optimization

Not enough data

Feature Not Available

Conversion Rate Optimization

Not enough data

Not enough data

Multivariate Testing

Not enough data

Not enough data

Customizable Forms

Not enough data

Not enough data

Lead Management

Marketing Lead Database

8.9(won by 0.1)

9

8.8

80

Data Quality Management

8.5(tied score)

8

8.5(tied score)

70

Segmentation

8.7

10

8.8(won by 0.1)

76

Lead Scoring and Grading

8.5(won by 0.2)

9

8.3

75

Lead Nurturing

8.9(won by 0.2)

9

8.7

86

Email Tracking

8.9(won by 0.8)

11

8.1

76

Automated Alerts and Tasks

9.2(won by 0.4)

10

8.8

78

CRM Lead Integration

8.7

9

9.0(won by 0.3)

84

Third-Party Integrations

Not enough data

Not enough data

Real-Time Data

Not enough data

Not enough data

Social Marketing

Not enough data

Not enough data

Email Marketing

Not enough data

Not enough data

Multi-Channel Marketing

Not enough data

Not enough data

Conversion Tracking

Not enough data

Not enough data

ROI Tracking

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

Engagement Tracking

Not enough data

Not enough data

Campaign Segmentation

Not enough data

Not enough data

Search Marketing

Not enough data

Not enough data

SMS Marketing

Not enough data

Not enough data

Website Visitor Tracking

Not enough data

Not enough data

Campaign Management

Program Management

9.2(won by default)

6

Feature Not Available

Event / Webinar Marketing

8.8(won by 0.3)

7

8.5

77

Calendaring

Not enough data

8.7(won by default)

92

Budgeting

Not enough data

Feature Not Available

Campaign Management

Not enough data

Not enough data

Workflow Management

Not enough data

Not enough data

Template Management

Not enough data

Not enough data

Social

Social Listening

Not enough data

Feature Not Available

Social Sharing

Not enough data

Feature Not Available

Social Campaigns

Not enough data

8.6(won by default)

78

Social Media Engagement

9.3(won by default)

5

Feature Not Available

Social Media Advertising

Not enough data

8.5(won by default)

81

Drip Campaigns

Not enough data

Not enough data

Multi-Campaign

Not enough data

Not enough data

Reporting & Analytics

Basic Reporting

8.7(tied score)

10

8.7(tied score)

89

Web Analytics

8.5(won by 0.1)

11

8.4

81

ROI Analytics

8.6(won by 0.2)

7

8.4

80

Revenue Analytics

Not enough data

8.3(won by default)

77

SEO / Keyword Analytics

Not enough data

Feature Not Available

Behavior Analytics

Not enough data

Not enough data

Real-Time Analytics

Not enough data

Not enough data

Campaign Analytics

Not enough data

Not enough data

Website Analytics

Not enough data

Not enough data

Visual Analytics

Not enough data

Not enough data

Sales Analytics

Not enough data

Not enough data

Platform

Customization 

9.0(won by 0.4)

5

8.6

82

Workflow Capability

8.6

6

8.9(won by 0.3)

85

User, Role, and Access Management

8.3

6

8.7(won by 0.4)

82

Internationalization

9.3(won by 1.3)

5

8.0

62

Sandbox / Test Environments

Not enough data

Feature Not Available

Performance and Reliability

8.1

6

8.4(won by 0.3)

78

Output Document Generation

Not enough data

Feature Not Available

Lead Generation

Not enough data

Not enough data

Content Management

Not enough data

Not enough data

Lead Management

Not enough data

Not enough data

List Management

Not enough data

Not enough data

Mobile Access

Not enough data

Not enough data

Agentic AI - Marketing Automation

Autonomous Task Execution

Not enough data

8.1(won by default)

14

Multi-step Planning

Not enough data

8.2(won by default)

13

Cross-system Integration

Not enough data

8.2(won by default)

13

Adaptive Learning

Not enough data

7.6(won by default)

12

Proactive Assistance

Not enough data

7.9(won by default)

12

Decision Making

Not enough data

8.1(won by default)

12

Campaign Planning

Not enough data

Not enough data

Integration

Data Import & Export Tools

8.6(won by 0.2)

7

8.4

76

Integration APIs

8.3(won by 0.1)

6

8.2

76

Breadth of Partner Applications

9.0(won by 0.6)

5

8.4

72

Social Media Integration

Not enough data

Not enough data

Additional Functionality

Social Promotion

Not enough data

Not enough data

Customizable Branding

Not enough data

Not enough data

Monitoring

Not enough data

Not enough data

CRM

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Live Chat

Not enough data

Not enough data

Customer Journey Mapping

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Mass Texting

Not enough data

Not enough data

Drag & Drop

Not enough data

Not enough data

Email Templates

Not enough data

Not enough data

Automated Scheduling

Not enough data

Not enough data

Campaign Scheduling

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Social Media Monitoring

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Lead Capture

Not enough data

Not enough data

Customizable Templates

Not enough data

Not enough data

Marketing Automation

Not enough data

Not enough data

Event Triggered Actions

Not enough data

Not enough data

Marketing Calendar

Not enough data

Not enough data

Customizable CTAs

Not enough data

Not enough data

Multi-Channel Communication

Not enough data

Not enough data

Data Import/Export

Not enough data

Not enough data

Lead Qualification

Not enough data

Not enough data

Artificial Intelligence[Hide 37 FeaturesShow 37 Features](javascript:void(0);)

Not enough data

Not enough data

Additional Functionality

Tagging

Not enough data

Not enough data

Natural Language Processing

Not enough data

Not enough data

Data Extraction

Not enough data

Not enough data

Multi-Language

Not enough data

Not enough data

Predictive Analytics

Not enough data

Not enough data

Drag & Drop

Not enough data

Not enough data

Speech Recognition

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

Data Storage Management

Not enough data

Not enough data

Virtual Personal Assistant (VPA)

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Customer Segmentation

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Data Import/Export

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

For eCommerce

Not enough data

Not enough data

Role-Based Permissions

Not enough data

Not enough data

Customizable Branding

Not enough data

Not enough data

Search/Filter

Not enough data

Not enough data

Monitoring

Not enough data

Not enough data

Document Management

Not enough data

Not enough data

API

Not enough data

Not enough data

Data Visualization

Not enough data

Not enough data

Trend Analysis

Not enough data

Not enough data

Machine Learning

Not enough data

Not enough data

Access Controls/Permissions

Not enough data

Not enough data

Alerts/Escalation

Not enough data

Not enough data

Performance Metrics

Not enough data

Not enough data

Real-Time Data

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Mobile App

Not enough data

Not enough data

Multiple Data Sources

Not enough data

Not enough data

For Sales Teams/Organizations

Not enough data

Not enough data

Sentiment Analysis

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Chatbot

Not enough data

Not enough data

Workflow Automation

Not enough data

Not enough data

Collaboration & Productivity[Hide 45 FeaturesShow 45 Features](javascript:void(0);)

Not enough data

Not enough data

Additional Functionality

Third-Party Integrations

Not enough data

Not enough data

To-Do List

Not enough data

Not enough data

@mentions

Not enough data

Not enough data

Single Sign On

Not enough data

Not enough data

File Management

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Drag & Drop

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

Prioritization

Not enough data

Not enough data

Access Controls/Permissions

Not enough data

Not enough data

Screen Sharing

Not enough data

Not enough data

Content Management

Not enough data

Not enough data

Brainstorming

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

File Transfer

Not enough data

Not enough data

Calendar Management

Not enough data

Not enough data

Status Tracking

Not enough data

Not enough data

Real-Time Notifications

Not enough data

Not enough data

Version Control

Not enough data

Not enough data

Task Management

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

Real Time Editing

Not enough data

Not enough data

Communication Management

Not enough data

Not enough data

Chat/Messaging

Not enough data

Not enough data

Tagging

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Assignment Management

Not enough data

Not enough data

Task Scheduling

Not enough data

Not enough data

Project Management

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Workflow Management

Not enough data

Not enough data

Secure Data Storage

Not enough data

Not enough data

File Sharing

Not enough data

Not enough data

Document Storage

Not enough data

Not enough data

Task Progress Tracking

Not enough data

Not enough data

Discussions/Forums

Not enough data

Not enough data

Commenting/Notes

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Contact Management

Not enough data

Not enough data

Video Conferencing

Not enough data

Not enough data

Progress Tracking

Not enough data

Not enough data

Mobile Access

Not enough data

Not enough data

API

Not enough data

Not enough data

Document Management

Not enough data

Not enough data

Customizable Branding

Not enough data

Not enough data

Conversational Marketing[Hide 68 FeaturesShow 68 Features](javascript:void(0);)

Not enough data

8.3

11

Messenger

Sequencing

Not enough data

9.2(won by default)

6

AI

Not enough data

8.1(won by default)

9

Video Chat

Not enough data

8.5(won by default)

8

Customization Interface

Not enough data

7.6(won by default)

7

Generative AI

Not enough data

Not enough data

Channels

Social Media Integration

Not enough data

9.6(won by default)

8

Website

Not enough data

9.6(won by default)

8

Text Message (SMS)

Not enough data

9.6(won by default)

8

Voice Assistants

Not enough data

7.7(won by default)

8

Other

Not enough data

7.2(won by default)

6

Multi-Channel Marketing

Not enough data

Not enough data

Customers

Audience Targeting

Not enough data

9.0(won by default)

7

Profiles

Not enough data

9.2(won by default)

8

Analytics

Not enough data

9.2(won by default)

8

Lead Gathering

Not enough data

9.4(won by default)

8

Sales Conversion

Not enough data

8.8(won by default)

8

Customer Service Analytics

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

Agentic AI - Conversational Marketing

Autonomous Task Execution

Not enough data

6.3(won by default)

5

Multi-step Planning

Not enough data

6.3(won by default)

5

Cross-system Integration

Not enough data

7.0(won by default)

5

Adaptive Learning

Not enough data

Not enough data

Natural Language Interaction

Not enough data

6.3(won by default)

5

Proactive Assistance

Not enough data

Not enough data

Decision Making

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Multi-Language

Not enough data

Not enough data

Additional Functionality

Customizable Fields

Not enough data

Not enough data

API

Not enough data

Not enough data

Real-Time Notifications

Not enough data

Not enough data

Lead Nurturing

Not enough data

Not enough data

Human Handover

Not enough data

Not enough data

Lead Management

Not enough data

Not enough data

Product Recommendations

Not enough data

Not enough data

Customer Experience Management

Not enough data

Not enough data

SMS Messaging

Not enough data

Not enough data

Appointment Management

Not enough data

Not enough data

Chat/Messaging

Not enough data

Not enough data

Real-Time Monitoring

Not enough data

Not enough data

Lead Distribution

Not enough data

Not enough data

Campaign Segmentation

Not enough data

Not enough data

Data Import/Export

Not enough data

Not enough data

A/B Testing

Not enough data

Not enough data

Real-Time Data

Not enough data

Not enough data

Real-time Conversations

Not enough data

Not enough data

Customizable Branding

Not enough data

Not enough data

Lead Qualification

Not enough data

Not enough data

Template Management

Not enough data

Not enough data

Autoresponders

Not enough data

Not enough data

Contact Database

Not enough data

Not enough data

Customer Segmentation

Not enough data

Not enough data

One-to-One Messaging

Not enough data

Not enough data

Communication Management

Not enough data

Not enough data

Campaign Management

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Lead Capture

Not enough data

Not enough data

Appointment Scheduling

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Event Triggered Actions

Not enough data

Not enough data

Chatbot

Not enough data

Not enough data

Group Messaging

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Customer Database

Not enough data

Not enough data

Multi-Channel Communication

Not enough data

Not enough data

Email Automation

Not enough data

Not enough data

Surveys & Feedback

Not enough data

Not enough data

CRM

Not enough data

Not enough data

Engagement Tracking

Not enough data

Not enough data

Lead Generation[Hide 5 FeaturesShow 5 Features](javascript:void(0);)

Not enough data

Not enough data

Lead Generation

Lead Builder

Not enough data

Not enough data

CRM Integration

Not enough data

Not enough data

Marketing Automation Integration

Not enough data

Not enough data

Social Media Integration

Not enough data

Not enough data

Data Import & Export Tools

Not enough data

Not enough data

AI Sales Assistant[Hide 60 FeaturesShow 60 Features](javascript:void(0);)

8.3

25

Not enough data

Lead Facilitation

Customer-facing Chatbot

8.1(won by default)

19

Not enough data

Lead Qualification

8.3(won by default)

19

Not enough data

Lead Follow-up

8.6(won by default)

20

Not enough data

Meeting Scheduling 

8.7(won by default)

18

Not enough data

Organization

Opportunity and Pipeline Management 

8.6(won by default)

20

Not enough data

Data Entry

8.9(won by default)

19

Not enough data

Integrations / APIs

7.9(won by default)

19

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Meeting Management

Not enough data

Not enough data

Calendar Management

Not enough data

Not enough data

Call Management

Not enough data

Not enough data

Document Management

Not enough data

Not enough data

Contact Management

Not enough data

Not enough data

Task Management

Not enough data

Not enough data

Lead Management

Not enough data

Not enough data

Content Management

Not enough data

Not enough data

Notes Management

Not enough data

Not enough data

Sales Activity Management

Not enough data

Not enough data

Email Management

Not enough data

Not enough data

Performance Analysis

Coaching 

7.9(won by default)

17

Not enough data

Peformance Tracking

8.3(won by default)

23

Not enough data

Email Tracking

Not enough data

Not enough data

Call Tracking

Not enough data

Not enough data

Sales Analysis

ROI Forecasting 

7.8(won by default)

20

Not enough data

Sales Forecasting 

8.8(won by default)

21

Not enough data

Generative AI

AI Text Generation

8.3(won by default)

12

Not enough data

AI Text Summarization

7.9(won by default)

13

Not enough data

Generative AI

Not enough data

Not enough data

Agentic AI - AI Sales Assistant

Autonomous Task Execution

Not enough data

Not enough data

Multi-step Planning

Not enough data

Not enough data

Cross-system Integration

Not enough data

Not enough data

Adaptive Learning

Not enough data

Not enough data

Natural Language Interaction

Not enough data

Not enough data

Proactive Assistance

Not enough data

Not enough data

Decision Making

Not enough data

Not enough data

AI/Machine Learning

Not enough data

Not enough data

Additional Functionality

Email Response Control

Not enough data

Not enough data

Speech Recognition

Not enough data

Not enough data

Customer Engagement

Not enough data

Not enough data

Dashboard

Not enough data

Not enough data

Chat/Messaging

Not enough data

Not enough data

AI Writing Assistant

Not enough data

Not enough data

For Sales Teams/Organizations

Not enough data

Not enough data

Sales Automation

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

CRM

Not enough data

Not enough data

Predictive Analytics

Not enough data

Not enough data

Lead Scoring

Not enough data

Not enough data

Templates

Not enough data

Not enough data

Reminders

Not enough data

Not enough data

Email Templates

Not enough data

Not enough data

SMS Messaging

Not enough data

Not enough data

Personalization

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

Conversation Intelligence

Not enough data

Not enough data

Lead Engagement

Not enough data

Not enough data

Customer Database

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Omnichannel Outreach

Not enough data

Not enough data

Workflow Automation

Not enough data

Not enough data

Sales Engagement[Hide 39 FeaturesShow 39 Features](javascript:void(0);)

8.5

276

Not enough data

Integrated Workflows

Task Management

9.0(won by default)

236

|

Verified

Not enough data

Email Tracking/Automation

8.9(won by default)

244

|

Verified

Not enough data

Calls and Voice

8.4(won by default)

182

|

Verified

Not enough data

Other Outreach Options 

8.7(won by default)

182

|

Verified

Not enough data

CRM Integration

8.9(won by default)

219

|

Verified

Not enough data

Calendar

8.7(won by default)

69

Not enough data

Shared Records

8.8(won by default)

64

Not enough data

Business Process Automation

Not enough data

Not enough data

Performance Management

Not enough data

Not enough data

Calendar Management

Not enough data

Not enough data

Sales Pipeline Management

Not enough data

Not enough data

Communication Management

Not enough data

Not enough data

Campaign Management

Not enough data

Not enough data

Repeatability and Reportability

Content Management

8.9(won by default)

206

|

Verified

Not enough data

Workflow Management

8.9(won by default)

222

|

Verified

Not enough data

Workflow Performance

8.9(won by default)

220

|

Verified

Not enough data

Sales Coaching and Insights

8.7(won by default)

186

|

Verified

Not enough data

Gamification

7.6(won by default)

57

Not enough data

AI and Automation

Lead Prioritization

8.4(won by default)

66

Not enough data

Lead Scoring

8.2(won by default)

69

Not enough data

Best Time of Day Scheduling

8.3(won by default)

62

Not enough data

Buyer Intelligence

7.9(won by default)

63

Not enough data

Machine Learning

7.7(won by default)

59

Not enough data

Generative AI

AI Text Generation

8.2(won by default)

28

Not enough data

Generative AI

Not enough data

Not enough data

Lead Generation

Not enough data

Not enough data

Agentic AI - Sales Engagement

Autonomous Task Execution

Not enough data

Not enough data

Multi-step Planning

Not enough data

Not enough data

Cross-system Integration

Not enough data

Not enough data

Adaptive Learning

Not enough data

Not enough data

Natural Language Interaction

Not enough data

Not enough data

Proactive Assistance

Not enough data

Not enough data

Decision Making

Not enough data

Not enough data

Strategic Planning

Not enough data

Not enough data

Additional Functionality

Prospecting Tools

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Auto-Dialer

Not enough data

Not enough data

For Sales Teams/Organizations

Not enough data

Not enough data

SMS Marketing[Hide 76 FeaturesShow 76 Features](javascript:void(0);)

Not enough data

8.5

77

Text Messaging

Bulk SMS

Not enough data

9.1(won by default)

63

Two-Way Text Messaging

Not enough data

9.4(won by default)

62

Text Scheduler

Not enough data

9.2(won by default)

59

Automatic Replies

Not enough data

9.2(won by default)

62

Automatic URL Shortening

Not enough data

Feature Not Available

MMS Marketing

Not enough data

8.7(won by default)

55

Personalization

Not enough data

8.8(won by default)

58

Transactional SMS

Not enough data

8.7(won by default)

60

Link Shortening

Not enough data

Not enough data

SMS Messaging

Not enough data

Not enough data

Scheduled Messaging

Not enough data

Not enough data

Chat/Messaging

Not enough data

Not enough data

2-Way Messaging

Not enough data

Not enough data

SMS Platform

Reporting

Not enough data

8.8(won by default)

57

Marketing Automation

Not enough data

9.1(won by default)

64

White Label

Not enough data

9.1(won by default)

62

Text-to-Landline

Not enough data

7.1(won by default)

47

Short Codes

Not enough data

8.1(won by default)

46

API Integration

Not enough data

8.6(won by default)

56

QR Codes

Not enough data

Not enough data

Agentic AI - SMS Marketing

Autonomous Task Execution

Not enough data

7.4(won by default)

9

Multi-step Planning

Not enough data

8.3(won by default)

9

Cross-system Integration

Not enough data

8.7(won by default)

9

Natural Language Interaction

Not enough data

8.0(won by default)

9

Proactive Assistance

Not enough data

7.7(won by default)

8

Decision Making

Not enough data

8.1(won by default)

8

Third-Party Integrations

Not enough data

Not enough data

Campaign Planning

Not enough data

Not enough data

Multi-Language

Not enough data

Not enough data

AI Automation - SMS Marketing

AI SMS

Not enough data

Not enough data

AI Content Generation - SMS Marketing

AI SMS

Not enough data

Not enough data

Additional Functionality

Campaign Scheduling

Not enough data

Not enough data

Reputation Management

Not enough data

Not enough data

Polls/Voting

Not enough data

Not enough data

Compliance Management

Not enough data

Not enough data

Customer Segmentation

Not enough data

Not enough data

Landing Pages/Web Forms

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

API

Not enough data

Not enough data

Text-to-Win

Not enough data

Not enough data

Mobile Coupons

Not enough data

Not enough data

Natural Language Processing

Not enough data

Not enough data

Customizable Templates

Not enough data

Not enough data

Drip Campaigns

Not enough data

Not enough data

Contact Management

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

Communication Management

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

Keyword Tracking

Not enough data

Not enough data

Multi-Campaign

Not enough data

Not enough data

Mass Texting

Not enough data

Not enough data

Interaction Tracking

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

Consent Management

Not enough data

Not enough data

Engagement Tracking

Not enough data

Not enough data

Open Rate Tracking

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Automated Responses

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Templates

Not enough data

Not enough data

Survey Builder

Not enough data

Not enough data

Contact Database

Not enough data

Not enough data

Real-Time Notifications

Not enough data

Not enough data

Customizable Fields

Not enough data

Not enough data

Reminders

Not enough data

Not enough data

Mobile Alerts

Not enough data

Not enough data

Automated Scheduling

Not enough data

Not enough data

Campaign Management

Not enough data

Not enough data

MMS

Not enough data

Not enough data

Event Triggered Actions

Not enough data

Not enough data

Mobile Keywords

Not enough data

Not enough data

Audience Targeting

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Template Management

Not enough data

Not enough data

Autoresponders

Not enough data

Not enough data

Survey/Poll Management

Not enough data

Not enough data

Customer Communications Management[Hide 45 FeaturesShow 45 Features](javascript:void(0);)

Not enough data

8.0

16

Channels

Multi-Channel Coverage

Not enough data

8.5(won by default)

12

Open Listening

Not enough data

7.0(won by default)

11

Physical Media

Not enough data

7.4(won by default)

9

Design

Communications Strategy Development

Not enough data

8.3(won by default)

9

Create Content

Not enough data

7.3(won by default)

13

Personalization

Not enough data

8.5(won by default)

11

Inbound Identification

Not enough data

8.0(won by default)

9

Regulatory Compliance

Not enough data

8.7(won by default)

10

Batch Communications

Not enough data

Not enough data

Multi-Channel Communication

Not enough data

Not enough data

On-Demand Communications

Not enough data

Not enough data

Interactive Content

Not enough data

Not enough data

Generative AI

AI Text Generation

Not enough data

8.2(won by default)

10

AI Text Summarization

Not enough data

7.8(won by default)

10

Generative AI

Not enough data

Not enough data

Additional Functionality

Chat/Messaging

Not enough data

Not enough data

Customer Database

Not enough data

Not enough data

Customizable Branding

Not enough data

Not enough data

Call Recording

Not enough data

Not enough data

Autoresponders

Not enough data

Not enough data

IVR

Not enough data

Not enough data

Email Management

Not enough data

Not enough data

Template Management

Not enough data

Not enough data

SMS Messaging

Not enough data

Not enough data

Surveys & Feedback

Not enough data

Not enough data

Content Management

Not enough data

Not enough data

Knowledge Base Management

Not enough data

Not enough data

Compliance Management

Not enough data

Not enough data

Multi-Language

Not enough data

Not enough data

Interaction Tracking

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Social Media Integration

Not enough data

Not enough data

Workflow Management

Not enough data

Not enough data

Customer History

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Video Support

Not enough data

Not enough data

CRM

Not enough data

Not enough data

Inbox Management

Not enough data

Not enough data

API

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

Feedback Management

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

Shared Inbox[Hide 12 FeaturesShow 12 Features](javascript:void(0);)

Not enough data

8.4

6

Productivity Tools

Notes

Not enough data

Not enough data

Internal Discussion

Not enough data

Not enough data

Assignments and Tasks

Not enough data

8.0(won by default)

5

Workflows

Not enough data

8.9(won by default)

6

Templates

Not enough data

Not enough data

Integrations

Not enough data

8.0(won by default)

5

Tagging System

Not enough data

8.3(won by default)

6

Analytics

Trends

Not enough data

8.3(won by default)

5

Performance Tracking

Not enough data

8.7(won by default)

5

Email Tracking

Not enough data

8.7(won by default)

5

Agentic AI - Shared Inbox

Autonomous Task Execution

Not enough data

Not enough data

Decision Making

Not enough data

Not enough data

AI Agents For Business Operations[Hide 76 FeaturesShow 76 Features](javascript:void(0);)

Not enough data

8.6

11

Responses

Personalization

Not enough data

9.2(won by default)

8

Route To Human

Not enough data

9.4(won by default)

9

Natural Language Understanding (NLU)

Not enough data

7.5(won by default)

8

Multi-Language

Not enough data

Not enough data

Automation - AI Agents

Sales Follow-Up

Not enough data

8.9(won by default)

9

Customer Interaction Automation

Not enough data

9.2(won by default)

8

Lead Generation

Not enough data

8.5(won by default)

9

Document Processing

Not enough data

8.5(won by default)

8

Feedback Collection

Not enough data

9.2(won by default)

8

Natural Language Processing

Not enough data

Not enough data

Simulation and Scenario Generation

Not enough data

Not enough data

Platform

Conversation Editor

Not enough data

8.8(won by default)

8

Integration

Not enough data

8.3(won by default)

9

Human-In-The-Loop

Not enough data

9.2(won by default)

8

Drag & Drop Editor

Not enough data

Not enough data

Human-in-the-loop (HITL)

Not enough data

Not enough data

Autonomy - AI Agents

Independent Decision Making

Not enough data

7.4(won by default)

9

Adaptive Responses

Not enough data

8.8(won by default)

8

Task Execution

Not enough data

8.1(won by default)

9

Problem Solving

Not enough data

8.3(won by default)

8

Generative AI

AI Text Generation

Not enough data

8.5(won by default)

8

AI Text Summarization

Not enough data

8.5(won by default)

8

Additional Functionality

Agent Collaboration

Not enough data

Not enough data

Data Governance

Not enough data

Not enough data

Prompt Engineering

Not enough data

Not enough data

Feedback Management

Not enough data

Not enough data

For No-Code Development

Not enough data

Not enough data

Version Control

Not enough data

Not enough data

Role-Based Permissions

Not enough data

Not enough data

Dynamic Modeling

Not enough data

Not enough data

API

Not enough data

Not enough data

Memory Management

Not enough data

Not enough data

Monitoring

Not enough data

Not enough data

Scalability

Not enough data

Not enough data

Cost Management

Not enough data

Not enough data

Scheduling

Not enough data

Not enough data

Natural Language Interface

Not enough data

Not enough data

Access Controls/Permissions

Not enough data

Not enough data

Multiple LLM Models

Not enough data

Not enough data

Integration Management

Not enough data

Not enough data

Customizable Frameworks

Not enough data

Not enough data

Pre-built Templates

Not enough data

Not enough data

Analytics

Not enough data

Not enough data

Intent Recognition

Not enough data

Not enough data

Contextual Guidance

Not enough data

Not enough data

Rules-Based Workflow

Not enough data

Not enough data

Attended Automation

Not enough data

Not enough data

Drag & Drop

Not enough data

Not enough data

For Sales/Marketing

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Business Process Automation

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Multi-Channel Communication

Not enough data

Not enough data

Sentiment Analysis

Not enough data

Not enough data

Deep Learning

Not enough data

Not enough data

Code-free Development

Not enough data

Not enough data

Compliance Management

Not enough data

Not enough data

Automated Responses

Not enough data

Not enough data

Knowledge Management

Not enough data

Not enough data

Transfers/Routing

Not enough data

Not enough data

Personalization

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Customer Experience Management

Not enough data

Not enough data

Virtual Personal Assistant (VPA)

Not enough data

Not enough data

Chatbot

Not enough data

Not enough data

Speech Recognition

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

Task Management

Not enough data

Not enough data

Customer Engagement

Not enough data

Not enough data

AI/Machine Learning

Not enough data

Not enough data

Configurable Workflow

Not enough data

Not enough data

Unattended Automation

Not enough data

Not enough data

Conversation Intelligence

Not enough data

Not enough data

Workflow Automation

Not enough data

Not enough data

Proactive Error Detection

Not enough data

Not enough data

Chatbots[Hide 42 FeaturesShow 42 Features](javascript:void(0);)

Not enough data

8.9

9

Responses

Customization

Not enough data

9.5(won by default)

7

Control

Not enough data

7.3(won by default)

5

Route To Human

Not enough data

9.5(won by default)

7

Menu bars

Not enough data

9.5(won by default)

7

Drip sequences

Not enough data

9.5(won by default)

7

Platform

Live chat

Not enough data

8.6(won by default)

7

Integrations

Not enough data

9.3(won by default)

7

Branding

Not enough data

8.6(won by default)

7

Analytics

Not enough data

8.6(won by default)

7

A/B testing

Not enough data

8.3(won by default)

7

Role-based access

Not enough data

9.5(won by default)

7

Collection of information

Not enough data

9.5(won by default)

7

Augmented Analytics

Not enough data

Not enough data

Proactive Chat

Not enough data

Not enough data

Generative AI

AI Text Generation

Not enough data

8.8(won by default)

8

AI Text Summarization

Not enough data

8.6(won by default)

7

Generative AI

Not enough data

Not enough data

Additional Functionality

Customer Surveys

Not enough data

Not enough data

Lead Qualification

Not enough data

Not enough data

Transcripts/Chat History

Not enough data

Not enough data

Language Detection

Not enough data

Not enough data

Pre-Configured Bot

Not enough data

Not enough data

Lead Capture

Not enough data

Not enough data

Code-free Development

Not enough data

Not enough data

Natural Language Processing

Not enough data

Not enough data

Multi-Language

Not enough data

Not enough data

For Sales/Marketing

Not enough data

Not enough data

Contextual Guidance

Not enough data

Not enough data

Automated Responses

Not enough data

Not enough data

Customer Support

Not enough data

Not enough data

Chatbot

Not enough data

Not enough data

Intent Recognition

Not enough data

Not enough data

Sentiment Analysis

Not enough data

Not enough data

Customer Experience Management

Not enough data

Not enough data

Query Suggestions

Not enough data

Not enough data

Transfers/Routing

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Canned Responses

Not enough data

Not enough data

AI/Machine Learning

Not enough data

Not enough data

Multi-Channel Communication

Not enough data

Not enough data

Automated Routing

Not enough data

Not enough data

Workflow Automation

Not enough data

Not enough data

Conversational Support[Hide 10 FeaturesShow 10 Features](javascript:void(0);)

Not enough data

9.6

9

Conversational Platform

Personalization

Not enough data

9.7(won by default)

6

Omnichannel

Not enough data

9.7(won by default)

6

Contextual Engagement

Not enough data

8.6(won by default)

7

Proactive Engagement

Not enough data

9.7(won by default)

6

Support Automation

Intelligent Routing

Not enough data

9.7(won by default)

6

Seamless Escalation

Not enough data

9.7(won by default)

6

Transcripts

Not enough data

9.7(won by default)

6

Self-Serve Support

Not enough data

9.7(won by default)

6

Generative AI

AI Text Generation

Not enough data

9.7(won by default)

6

AI Text Summarization

Not enough data

9.8(won by default)

7

Online Form Builder[Hide 44 FeaturesShow 44 Features](javascript:void(0);)

8.6

17

Not enough data

Customization

Custom Fields

9.2(won by default)

16

Not enough data

Conditional Logic

8.4(won by default)

15

Not enough data

Multi-page Forms

8.6(won by default)

13

Not enough data

Design

8.3(won by default)

14

Not enough data

Forms Creation & Design

Not enough data

Not enough data

Additional Functionality

Embedded Forms

8.7(won by default)

14

Not enough data

Offline Capability

8.2(won by default)

11

Not enough data

Notifications

8.9(won by default)

14

Not enough data

Payments

8.5(won by default)

11

Not enough data

Mobile Forms

8.3(won by default)

13

Not enough data

Customizable Forms

Not enough data

Not enough data

Real-Time Notifications

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

Additional Functionality

Search/Filter

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Commenting/Notes

Not enough data

Not enough data

Content Publishing Options

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Content Library

Not enough data

Not enough data

Document Classification

Not enough data

Not enough data

Drag & Drop

Not enough data

Not enough data

Customizable Branding

Not enough data

Not enough data

SSL Security

Not enough data

Not enough data

API

Not enough data

Not enough data

Document Management

Not enough data

Not enough data

Document Storage

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Data Capture and Transfer

Not enough data

Not enough data

Autofill

Not enough data

Not enough data

Multi-Channel Distribution

Not enough data

Not enough data

Convert to PDF

Not enough data

Not enough data

Customizable Templates

Not enough data

Not enough data

Media Library

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Full Text Search

Not enough data

Not enough data

Surveys & Feedback

Not enough data

Not enough data

Data Import/Export

Not enough data

Not enough data

Forms Management

Not enough data

Not enough data

Electronic Signature

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

Workflow Management

Not enough data

Not enough data

Template Management

Not enough data

Not enough data

Mobile Access

Not enough data

Not enough data

Live Chat[Hide 44 FeaturesShow 44 Features](javascript:void(0);)

Not enough data

8.5

13

Generative AI

AI Text Generation

Not enough data

8.6(won by default)

6

AI Text Summarization

Not enough data

8.9(won by default)

6

AI Text-to-Speech

Not enough data

8.8(won by default)

7

Generative AI

Not enough data

Not enough data

Communication

Pop-up Chat

Not enough data

9.4(won by default)

8

Notifications

Not enough data

7.9(won by default)

7

Targeted Emails

Not enough data

9.8(won by default)

7

In-App Messaging

Not enough data

9.5(won by default)

7

Co-Browsing

Not enough data

7.2(won by default)

6

Real-Time Notifications

Not enough data

Not enough data

Real-time Consumer-facing Chat

Not enough data

Not enough data

 Internal Use

Customization 

Not enough data

8.3(won by default)

9

Conversation Archiving

Not enough data

7.2(won by default)

6

Lead Development

Not enough data

7.6(won by default)

7

Knowledge Base

Not enough data

9.3(won by default)

7

Team Inbox 

Not enough data

7.3(won by default)

5

Customer Profiles

Not enough data

9.4(won by default)

8

Additional Functionality

Real-Time Analytics

Not enough data

Not enough data

Email Management

Not enough data

Not enough data

API

Not enough data

Not enough data

Single Sign On

Not enough data

Not enough data

Search/Filter

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Canned Responses

Not enough data

Not enough data

Surveys & Feedback

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

Transfers/Routing

Not enough data

Not enough data

Geotargeting

Not enough data

Not enough data

Interaction Tracking

Not enough data

Not enough data

CRM

Not enough data

Not enough data

Transcripts/Chat History

Not enough data

Not enough data

Document Storage

Not enough data

Not enough data

Screen Sharing

Not enough data

Not enough data

Contact Management

Not enough data

Not enough data

Autoresponders

Not enough data

Not enough data

Multi-Channel Communication

Not enough data

Not enough data

Mobile Access

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Offline Form

Not enough data

Not enough data

Real-Time Monitoring

Not enough data

Not enough data

Support Ticket Management

Not enough data

Not enough data

File Sharing

Not enough data

Not enough data

VoIP Providers[Hide 93 FeaturesShow 93 Features](javascript:void(0);)

Not enough data

8.2

5

Platform Basics - VoIP Providers

PBX systems, VoIP Softphone

Not enough data

7.7(won by default)

5

Call Management

Not enough data

9.3(won by default)

5

Network monitoring

Not enough data

Not enough data

Integrations

Not enough data

8.0(won by default)

5

Virtual PBX

Not enough data

Not enough data

SIP trunking services

Not enough data

Not enough data

Contact Management

Not enough data

Not enough data

Communication Management

Not enough data

Not enough data

Fax Management

Not enough data

Not enough data

Call List Management

Not enough data

Not enough data

Call Center Management

Not enough data

Not enough data

Queue Management

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Computer Telephony Integration

Not enough data

Not enough data

Real-Time Monitoring

Not enough data

Not enough data

Call Monitoring

Not enough data

Not enough data

Workflow Management

Not enough data

Not enough data

Call Center Integration

Not enough data

Not enough data

Basic Communication

Phone Calls

Not enough data

8.0(won by default)

5

Video Calls

Not enough data

Not enough data

Instant Messaging

Not enough data

Not enough data

Screen Sharing

Not enough data

Not enough data

Conference Calls

Not enough data

Not enough data

Desk-to-Desk Calls

Not enough data

Not enough data

SMS Messaging

Not enough data

Not enough data

Chat/Messaging

Not enough data

Not enough data

Video Call Recording

Not enough data

Not enough data

Two-Way Audio & Video

Not enough data

Not enough data

SIP Trunking

Not enough data

Not enough data

Agentic AI - VoIP Providers

Autonomous Task Execution

Not enough data

Not enough data

Cross-system Integration

Not enough data

Not enough data

Adaptive Learning

Not enough data

Not enough data

Proactive Assistance

Not enough data

Not enough data

Access

Software Pairing

Not enough data

Not enough data

Browser Extension

Not enough data

Not enough data

Individual Download

Not enough data

Not enough data

Advanced Features

Hold Music

Not enough data

Not enough data

Automated Attendants

Not enough data

Not enough data

VOiP Number

Not enough data

8.0(won by default)

5

Additional Functionality

Live Chat

Not enough data

Not enough data

Multi-Channel Communication

Not enough data

Not enough data

Customizable Reports

Not enough data

Not enough data

Call Tracking

Not enough data

Not enough data

Automatic Call Distribution

Not enough data

Not enough data

Real-Time Data

Not enough data

Not enough data

Purchasing & Receiving

Not enough data

Not enough data

Employee Directory

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Call Scripting

Not enough data

Not enough data

Real-Time Reporting

Not enough data

Not enough data

Call Recording

Not enough data

Not enough data

Real-Time Analytics

Not enough data

Not enough data

Virtual Call Center

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

CRM

Not enough data

Not enough data

Auto-Dialer

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Contact Database

Not enough data

Not enough data

Call Transfer

Not enough data

Not enough data

Call Reporting

Not enough data

Not enough data

Call Logging

Not enough data

Not enough data

Voice Mail

Not enough data

Not enough data

Caller ID

Not enough data

Not enough data

Customizable Caller ID

Not enough data

Not enough data

Mobile Access

Not enough data

Not enough data

Callback Scheduling

Not enough data

Not enough data

IVR

Not enough data

Not enough data

API

Not enough data

Not enough data

Interaction Tracking

Not enough data

Not enough data

Call Routing

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

Video Conferencing

Not enough data

Not enough data

Call Conferencing

Not enough data

Not enough data

Call Disposition

Not enough data

Not enough data

Predictive Dialer

Not enough data

Not enough data

Spam Blocker

Not enough data

Not enough data

On-Demand Recording

Not enough data

Not enough data

Caller Profiles

Not enough data

Not enough data

Multiple User Accounts

Not enough data

Not enough data

VoIP Connection

Not enough data

Not enough data

Conferencing

Not enough data

Not enough data

Text to Speech

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

VoIP

Not enough data

Not enough data

Call Queues

Not enough data

Not enough data

Call Screening

Not enough data

Not enough data

Access Controls/Permissions

Not enough data

Not enough data

Online Voice Transmission

Not enough data

Not enough data

Unified Communications

Not enough data

Not enough data

Voicemail Transcription

Not enough data

Not enough data

Visitor Identification[Hide 59 FeaturesShow 59 Features](javascript:void(0);)

Not enough data

Not enough data

Agentic AI - Visitor Identification

Cross-system Integration

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Social Media Integration

Not enough data

Not enough data

Additional Functionality

Conversion Rate Optimization

Not enough data

Not enough data

SEO Management

Not enough data

Not enough data

Drag & Drop

Not enough data

Not enough data

Visual Analytics

Not enough data

Not enough data

API

Not enough data

Not enough data

Surveys & Feedback

Not enough data

Not enough data

Data Import/Export

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Real-Time Reporting

Not enough data

Not enough data

Customizable Templates

Not enough data

Not enough data

Real-Time Data

Not enough data

Not enough data

A/B Testing

Not enough data

Not enough data

Screen Activity Recording

Not enough data

Not enough data

Site Search Tracking

Not enough data

Not enough data

Trend Analysis

Not enough data

Not enough data

Visitor Tracking

Not enough data

Not enough data

Customer Segmentation

Not enough data

Not enough data

Engagement Tracking

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

Sales Trend Analysis

Not enough data

Not enough data

Funnel Analysis

Not enough data

Not enough data

Widgets

Not enough data

Not enough data

Alerts/Escalation

Not enough data

Not enough data

Real-Time Analytics

Not enough data

Not enough data

Heatmaps

Not enough data

Not enough data

Search/Filter

Not enough data

Not enough data

Conversion Tracking

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

Referral Tracking

Not enough data

Not enough data

Real-Time Monitoring

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Data Visualization

Not enough data

Not enough data

Behavior Tracking

Not enough data

Not enough data

Keyword Tracking

Not enough data

Not enough data

Pageview Tracking

Not enough data

Not enough data

Customizable Reports

Not enough data

Not enough data

Charting

Not enough data

Not enough data

Visualization

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Real-Time Notifications

Not enough data

Not enough data

Access Controls/Permissions

Not enough data

Not enough data

Time on Site Tracking

Not enough data

Not enough data

Web Traffic Reporting

Not enough data

Not enough data

Monitoring

Not enough data

Not enough data

Tagging

Not enough data

Not enough data

Dashboard Creation

Not enough data

Not enough data

Campaign Management

Not enough data

Not enough data

Campaign Analytics

Not enough data

Not enough data

Customizable Branding

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

User Interaction Tracking

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Customer Journey Mapping

Not enough data

Not enough data

Goal Setting/Tracking

Not enough data

Not enough data

Multiple Site Management

Not enough data

Not enough data

Website Analytics

Not enough data

Not enough data

Lead Scoring[Hide 64 FeaturesShow 64 Features](javascript:void(0);)

8.7

58

Not enough data

Agentic AI - Lead Scoring

Autonomous Task Execution

Not enough data

Not enough data

Cross-system Integration

Not enough data

Not enough data

Adaptive Learning

Not enough data

Not enough data

Decision Making

Not enough data

Not enough data

AI/Machine Learning

Not enough data

Not enough data

Social Media Integration

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Attribution

Lead Opportunity

8.8(won by default)

50

Not enough data

Lead Assignment

9.0(won by default)

51

Not enough data

Pipeline Acceleration

8.6(won by default)

50

Not enough data

Discovery

Lead Management

8.9(won by default)

51

Not enough data

Scoring/Ranking

8.5(won by default)

53

Not enough data

Lead Context

8.7(won by default)

50

Not enough data

Pipeline Management

Not enough data

Not enough data

Workflow Management

Not enough data

Not enough data

Opportunity Management

Not enough data

Not enough data

Task Management

Not enough data

Not enough data

Contact Management

Not enough data

Not enough data

Calendar Management

Not enough data

Not enough data

Email Management

Not enough data

Not enough data

Campaign Management

Not enough data

Not enough data

Management

Conversion Viability

8.7(won by default)

49

Not enough data

Workflow

9.0(won by default)

51

Not enough data

Platform

Data Synchronization

8.5(won by default)

49

Not enough data

Analysis

8.7(won by default)

51

Not enough data

Sales Trend Analysis

Not enough data

Not enough data

Demographic/Firmographic Data

Not enough data

Not enough data

Real-Time Data

Not enough data

Not enough data

Additional Functionality

Drag & Drop

Not enough data

Not enough data

Interaction Tracking

Not enough data

Not enough data

Customizable Fields

Not enough data

Not enough data

Multiple Scoring Models

Not enough data

Not enough data

CRM

Not enough data

Not enough data

Customer Segmentation

Not enough data

Not enough data

Predictive Analytics

Not enough data

Not enough data

Prioritization

Not enough data

Not enough data

Lead Qualification

Not enough data

Not enough data

Contact Database

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

Email Marketing

Not enough data

Not enough data

Lead Nurturing

Not enough data

Not enough data

Web Forms

Not enough data

Not enough data

Document Storage

Not enough data

Not enough data

Search/Filter

Not enough data

Not enough data

Prospecting Tools

Not enough data

Not enough data

Email Tracking

Not enough data

Not enough data

Sales Forecasting

Not enough data

Not enough data

Customizable Templates

Not enough data

Not enough data

Lead Generation

Not enough data

Not enough data

Sales Reports

Not enough data

Not enough data

Lead Distribution

Not enough data

Not enough data

Data Enrichment

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

API

Not enough data

Not enough data

Real-Time Notifications

Not enough data

Not enough data

Lead Capture

Not enough data

Not enough data

Reminders

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Forecasting

Not enough data

Not enough data

Email Templates

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

Workflow Automation

Not enough data

Not enough data

Sales Performance Management[Hide 82 FeaturesShow 82 Features](javascript:void(0);)

8.5

38

Not enough data

Agentic AI - Sales Performance Management

Autonomous Task Execution

Not enough data

Not enough data

Natural Language Interaction

Not enough data

Not enough data

Proactive Assistance

Not enough data

Not enough data

Incentives

Badges

8.5(won by default)

28

Not enough data

Triggers

8.6(won by default)

29

Not enough data

Commission Calculator

7.9(won by default)

28

Not enough data

Leaderboards

8.3(won by default)

30

Not enough data

Personalization

Profiles

8.8(won by default)

32

Not enough data

Custom Reports

8.6(won by default)

33

Not enough data

Dashboards

8.6(won by default)

34

Not enough data

Goal Setting/Tracking

8.4(won by default)

31

Not enough data

Sales Reports

Not enough data

Not enough data

Incentive Management

Not enough data

Not enough data

Administrative

Third-Party Integrations

8.5(won by default)

32

Not enough data

Employee Structure

8.4(won by default)

29

Not enough data

Behavior Monitoring

8.4(won by default)

28

Not enough data

Additional Functionality

Generative AI

Not enough data

Not enough data

Gamification

Not enough data

Not enough data

Real-Time Updates

Not enough data

Not enough data

Employee Reward Programs

Not enough data

Not enough data

Employee Management

Not enough data

Not enough data

Ongoing Performance Tracking

Not enough data

Not enough data

Benchmarking

Not enough data

Not enough data

Commission Management

Not enough data

Not enough data

For Sales Teams/Organizations

Not enough data

Not enough data

Performance Metrics

Not enough data

Not enough data

Sales Planning

Not enough data

Not enough data

Single Sign On

Not enough data

Not enough data

Performance Management

Not enough data

Not enough data

Forecasting

Not enough data

Not enough data

Quota Planning

Not enough data

Not enough data

Accounting

Not enough data

Not enough data

Workflow Management

Not enough data

Not enough data

Compliance Management

Not enough data

Not enough data

User Management

Not enough data

Not enough data

Rewards Points

Not enough data

Not enough data

Organizational Charting

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Access Controls/Permissions

Not enough data

Not enough data

Customizable Branding

Not enough data

Not enough data

Milestone Tracking

Not enough data

Not enough data

Territory Management

Not enough data

Not enough data

Performance Appraisal

Not enough data

Not enough data

Calendar Management

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

Sales Onboarding & Training

Not enough data

Not enough data

Employee Recognition

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

Ratings/Reviews

Not enough data

Not enough data

API

Not enough data

Not enough data

Feedback Management

Not enough data

Not enough data

Training Management

Not enough data

Not enough data

Goal Management

Not enough data

Not enough data

Assignment Management

Not enough data

Not enough data

Lead Scoring

Not enough data

Not enough data

Search/Filter

Not enough data

Not enough data

Electronic Signature

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Kanban Board

Not enough data

Not enough data

Email Management

Not enough data

Not enough data

Commenting/Notes

Not enough data

Not enough data

Data Import/Export

Not enough data

Not enough data

Prospecting Tools

Not enough data

Not enough data

Interaction Tracking

Not enough data

Not enough data

Product Catalog

Not enough data

Not enough data

Live Chat

Not enough data

Not enough data

Sales Pipeline Management

Not enough data

Not enough data

Appointment Scheduling

Not enough data

Not enough data

Email Templates

Not enough data

Not enough data

Event Triggered Actions

Not enough data

Not enough data

Transfers/Routing

Not enough data

Not enough data

Activity/News Feed

Not enough data

Not enough data

Lead Management

Not enough data

Not enough data

Revenue Management

Not enough data

Not enough data

Document Management

Not enough data

Not enough data

Task Management

Not enough data

Not enough data

File Sharing

Not enough data

Not enough data

Mobile Access

Not enough data

Not enough data

Reminders

Not enough data

Not enough data

Mobile App

Not enough data

Not enough data

Call Logging

Not enough data

Not enough data

Workflow Automation

Not enough data

Not enough data

Email Tracking[Hide 48 FeaturesShow 48 Features](javascript:void(0);)

8.7

289

Not enough data

Agentic AI - Email Tracking

Autonomous Task Execution

Not enough data

Not enough data

Multi-step Planning

Not enough data

Not enough data

Cross-system Integration

Not enough data

Not enough data

Adaptive Learning

Not enough data

Not enough data

Natural Language Interaction

Not enough data

Not enough data

Proactive Assistance

Not enough data

Not enough data

Decision Making

Not enough data

Not enough data

Analytics

Open Rates

8.9(won by default)

223

Not enough data

Link Activity

8.8(won by default)

216

Not enough data

Attachment Activity

8.2(won by default)

50

Not enough data

Customizations

Email Platform Integration

9.0(won by default)

232

Not enough data

Email Scheduling

9.2(won by default)

238

Not enough data

Real-Time Notifications

8.9(won by default)

244

Not enough data

Email Categorization

8.6(won by default)

219

Not enough data

Templates

8.9(won by default)

240

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Generative AI

AI Text Generation

7.7(won by default)

32

Not enough data

Generative AI

Not enough data

Not enough data

Additional Functionality

Contact Management

Not enough data

Not enough data

Email Marketing

Not enough data

Not enough data

Drag & Drop

Not enough data

Not enough data

Drip Campaigns

Not enough data

Not enough data

Workflow Management

Not enough data

Not enough data

Customizable Fields

Not enough data

Not enough data

Monitoring

Not enough data

Not enough data

CRM

Not enough data

Not enough data

Team Management

Not enough data

Not enough data

Click Tracking

Not enough data

Not enough data

Subscription Management

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

API

Not enough data

Not enough data

Location Tracking

Not enough data

Not enough data

Customer Segmentation

Not enough data

Not enough data

Geolocation

Not enough data

Not enough data

Customizable Branding

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

Data Import/Export

Not enough data

Not enough data

Mailing List Management

Not enough data

Not enough data

Campaign Management

Not enough data

Not enough data

Email Management

Not enough data

Not enough data

Audience Targeting

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Email Distribution

Not enough data

Not enough data

Email Reminders

Not enough data

Not enough data

Autoresponders

Not enough data

Not enough data

Engagement Tracking

Not enough data

Not enough data

Event Triggered Actions

Not enough data

Not enough data

Sales Analytics[Hide 58 FeaturesShow 58 Features](javascript:void(0);)

8.2

103

Not enough data

Agentic AI - Sales Analytics

Autonomous Task Execution

Not enough data

Not enough data

Cross-system Integration

Not enough data

Not enough data

Adaptive Learning

Not enough data

Not enough data

Natural Language Interaction

Not enough data

Not enough data

Proactive Assistance

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

CRM Integration

Not enough data

Not enough data

Data Sourcing

Data Sourcing

8.1(won by default)

84

Not enough data

Exporting & Sharing Data

8.4(won by default)

84

Not enough data

Multi-Device Data Visualization

8.2(won by default)

78

Not enough data

Interactive Dashboards

8.4(won by default)

89

Not enough data

Data Segmentation

8.3(won by default)

84

Not enough data

Predictive Analytics

Lead Scoring

8.1(won by default)

85

Not enough data

Opportunity Scoring

8.2(won by default)

83

Not enough data

Risk Analysis

8.0(won by default)

78

Not enough data

Live Forecasting

7.6(won by default)

80

Not enough data

Budgeting/Forecasting

Not enough data

Not enough data

Correlation Analysis

Not enough data

Not enough data

Competitive Analysis

Not enough data

Not enough data

Sales Trend Analysis

Not enough data

Not enough data

Statistical Analysis

Not enough data

Not enough data

Sales Management

Live Pipeline Management

8.4(won by default)

89

Not enough data

Sales Gamification

7.8(won by default)

79

Not enough data

Account-Based Analytics

8.3(won by default)

84

Not enough data

Activity Tracking

8.7(won by default)

89

Not enough data

Predictive Analytics

Not enough data

Not enough data

Visual Analytics

Not enough data

Not enough data

Task Management

Not enough data

Not enough data

Contact Management

Not enough data

Not enough data

Lead Management

Not enough data

Not enough data

Opportunity Management

Not enough data

Not enough data

Workflow Management

Not enough data

Not enough data

Additional Functionality

Dynamic Modeling

Not enough data

Not enough data

Lead Qualification

Not enough data

Not enough data

Lead Capture

Not enough data

Not enough data

Real-Time Reporting

Not enough data

Not enough data

Contact Database

Not enough data

Not enough data

API

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Role-Based Permissions

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Dashboard Creation

Not enough data

Not enough data

Modeling & Simulation

Not enough data

Not enough data

Exception Reporting

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Sales Reports

Not enough data

Not enough data

Performance Metrics

Not enough data

Not enough data

"What If" Scenarios

Not enough data

Not enough data

Customizable Reports

Not enough data

Not enough data

Data Import/Export

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Graphical Data Presentation

Not enough data

Not enough data

Drag & Drop

Not enough data

Not enough data

Access Controls/Permissions

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

Business Process Control

Not enough data

Not enough data

Multi-Currency

Not enough data

Not enough data

Pipeline Reports

Not enough data

Not enough data

Outbound Call Tracking[Hide 51 FeaturesShow 51 Features](javascript:void(0);)

9.0

191

Not enough data

Agentic AI - Outbound Call Tracking

Autonomous Task Execution

Not enough data

Not enough data

Natural Language Interaction

Not enough data

Not enough data

Calling

Record Calls

8.8(won by default)

137

Not enough data

Generate Location

8.8(won by default)

120

Not enough data

Call Types

8.7(won by default)

130

Not enough data

Click-to-Call

9.1(won by default)

146

Not enough data

Auto Dialer

Not enough data

Not enough data

Contacts

Personalization

9.0(won by default)

151

Not enough data

Information Locater

9.0(won by default)

137

Not enough data

Record Prospect Data

9.0(won by default)

143

Not enough data

Contact Management

Not enough data

Not enough data

Insights

Notes

9.1(won by default)

165

Not enough data

Daily Summary

9.1(won by default)

142

Not enough data

Automated Voicemails

8.9(won by default)

123

Not enough data

Automated Emails

9.0(won by default)

145

Not enough data

Sorts Prospects

9.0(won by default)

141

Not enough data

Automated Note Taking

Not enough data

Not enough data

AI/Machine Learning

Not enough data

Not enough data

Additional Functionality

Meeting Management

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Reminders

Not enough data

Not enough data

Recommendations

Not enough data

Not enough data

Lead Distribution

Not enough data

Not enough data

Workflow Management

Not enough data

Not enough data

Performance Management

Not enough data

Not enough data

Dashboard

Not enough data

Not enough data

Email Management

Not enough data

Not enough data

Lead Management

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

Email Templates

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Customizable Fields

Not enough data

Not enough data

Sales Pipeline Management

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Automatic Call Distribution

Not enough data

Not enough data

Call Monitoring

Not enough data

Not enough data

Lead Capture

Not enough data

Not enough data

Deal Management

Not enough data

Not enough data

Call List Management

Not enough data

Not enough data

Multi-Channel Communication

Not enough data

Not enough data

Call Recording

Not enough data

Not enough data

For Contact Centers

Not enough data

Not enough data

CRM

Not enough data

Not enough data

Data Management

Not enough data

Not enough data

Calendar Management

Not enough data

Not enough data

Chat/Messaging

Not enough data

Not enough data

Lead Qualification

Not enough data

Not enough data

API

Not enough data

Not enough data

Task Management

Not enough data

Not enough data

Interaction Tracking

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Online Reputation Management[Hide 51 FeaturesShow 51 Features](javascript:void(0);)

Not enough data

8.4

51

Consumer Intelligence

Customer Feedback

Not enough data

Feature Not Available

Competitive Intelligence

Not enough data

Feature Not Available

Sentiment Analysis

Not enough data

Feature Not Available

Competitive Analysis

Not enough data

Not enough data

Reporting

Revenue Reporting

Not enough data

8.4(won by default)

38

Corporate Reporting

Not enough data

7.6(won by default)

37

Dashboard

Not enough data

8.6(won by default)

43

Media Monitoring

Social Networks Monitoring

Not enough data

Feature Not Available

Social Media Management

Not enough data

8.4(won by default)

48

Digital Media Monitoring

Not enough data

Feature Not Available

Review Monitoring

Not enough data

Not enough data

Brand Management

Not enough data

Not enough data

Template Management

Not enough data

Not enough data

SEO Management

Not enough data

Not enough data

Response Management

Not enough data

Not enough data

Customer Experience Management

Not enough data

Not enough data

Negative Feedback Management

Not enough data

Not enough data

Keyword Tracking

Not enough data

Not enough data

In-House Management

Employee Performance

Not enough data

8.1(won by default)

39

Team Workflow

Not enough data

8.6(won by default)

40

Generative AI

AI Text Generation

Not enough data

9.1(won by default)

30

Generative AI

Not enough data

Not enough data

Agentic AI - Online Reputation Management

Autonomous Task Execution

Not enough data

Not enough data

Multi-step Planning

Not enough data

Not enough data

Cross-system Integration

Not enough data

Not enough data

Adaptive Learning

Not enough data

Not enough data

Proactive Assistance

Not enough data

Not enough data

Decision Making

Not enough data

Not enough data

AI/Machine Learning

Not enough data

Not enough data

CRM Integration

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Social Media Integration

Not enough data

Not enough data

Additional Functionality

White Label

Not enough data

Not enough data

Hashtag Tracking

Not enough data

Not enough data

Review Sharing

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

Predictive Analytics

Not enough data

Not enough data

Customer Advocacy

Not enough data

Not enough data

Automated Responses

Not enough data

Not enough data

Multi-Channel Distribution

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Employee Advocacy

Not enough data

Not enough data

Widgets

Not enough data

Not enough data

Search/Filter

Not enough data

Not enough data

Scoring

Not enough data

Not enough data

API

Not enough data

Not enough data

Customizable Reports

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

Customizable Fields

Not enough data

Not enough data

Review Request

Not enough data

Not enough data

Engagement Tracking

Not enough data

Not enough data

Website Builder[Hide 48 FeaturesShow 48 Features](javascript:void(0);)

Not enough data

8.8

63

Customizations

Templates

Not enough data

8.8(won by default)

52

Drag and Drop

Not enough data

9.3(won by default)

52

HTML Input

Not enough data

8.8(won by default)

43

Domain Name

Not enough data

9.1(won by default)

47

Custom Domains

Not enough data

Not enough data

Customizable Forms

Not enough data

Not enough data

Customizable Branding

Not enough data

Not enough data

Customizable Templates

Not enough data

Not enough data

Growth

SEO

Not enough data

Feature Not Available

Site Analytics

Not enough data

8.5(won by default)

48

Marketing Tools

Not enough data

9.5(won by default)

47

E-Commerce

Not enough data

8.0(won by default)

49

Hosting

Not enough data

8.3(won by default)

46

Online Booking Tools

Not enough data

Not enough data

Website Analytics

Not enough data

Not enough data

Content

Email Integrations

Not enough data

9.1(won by default)

50

Content Management

Not enough data

8.8(won by default)

48

Permissions

Not enough data

8.9(won by default)

46

WordPress Tool

Not enough data

8.5(won by default)

39

Design Management

Not enough data

Not enough data

Website Management

Not enough data

Not enough data

eCommerce Management

Not enough data

Not enough data

SEO Management

Not enough data

Not enough data

Website Integration

Not enough data

Not enough data

Social Media Integration

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Support

Customer Support

Not enough data

8.3(won by default)

48

Additional Functionality

Shopping Cart

Not enough data

Not enough data

Online Store Builder

Not enough data

Not enough data

Real Time Editing

Not enough data

Not enough data

Multi-Language

Not enough data

Not enough data

Landing Pages/Web Forms

Not enough data

Not enough data

CRM

Not enough data

Not enough data

API

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

Visitor Tracking

Not enough data

Not enough data

Survey Builder

Not enough data

Not enough data

Auto Update

Not enough data

Not enough data

Widgets

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

SSL Security

Not enough data

Not enough data

Data Import/Export

Not enough data

Not enough data

Customizable Fields

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Media Library

Not enough data

Not enough data

WYSIWYG Editor

Not enough data

Not enough data

AI Agents[Hide 7 FeaturesShow 7 Features](javascript:void(0);)

Not enough data

Not enough data

Agentic AI - AI Agents

Autonomous Task Execution

Not enough data

Not enough data

Multi-step Planning

Not enough data

Not enough data

Cross-system Integration

Not enough data

Not enough data

Adaptive Learning

Not enough data

Not enough data

Natural Language Interaction

Not enough data

Not enough data

Proactive Assistance

Not enough data

Not enough data

Decision Making

Not enough data

Not enough data

## Freshsales vs HighLevel FAQs

Generated using AI

Last updated: August 15, 2026

### What is the difference between Freshsales vs HighLevel?

Freshsales and HighLevel differ most clearly in ease of use and setup, with Freshsales scoring higher on both dimensions according to G2 reviewers.

| [Freshsales](https://www.g2.com/products/freshsales/reviews) | [HighLevel](https://www.g2.com/products/highlevel/reviews) |
| --- | --- |
| G2 Rating (reviews): 4.5/5 (1,236 reviews) | G2 Rating (reviews): 4.6/5 (651 reviews) |
| Largest Segment: Small-Business | Largest Segment: Small-Business |
| Ease of Setup score: 8.7 | Ease of Setup score: 7.3 |
| Quality of Support score: 8.8 | Quality of Support score: 8.1 |
| Top Reviewer-Cited Strength: Ease of Use (103 all-time mentions) | Top Reviewer-Cited Strength: Helpful (138 all-time mentions) |

### How do the pricing models of Freshsales and HighLevel compare?

Freshsales is rated higher for value, with reviewers expressing greater satisfaction with its pricing compared to HighLevel.

- **Freshsales:** Reviewers frequently highlight Freshsales as cost-effective and affordable, noting it provides a full suite of features at a lower price point than competitors.
- **HighLevel:** Reviewers appreciate HighLevel's all-in-one value but mention that pricing can be confusing and sometimes feels high due to additional costs and complex subscription structures.
- **Switching reasons:** Several reviewers cite switching to Freshsales from more expensive platforms like HubSpot and Salesforce for better value and lower costs.

### What are the best alternatives to Freshsales and HighLevel?

The top three alternatives to Freshsales and HighLevel are Birdeye, Agentforce Sales, and HubSpot Sales Hub.

| Product | G2 Rating (reviews) | Largest Segment | Pricing Insight | Top Reviewer-Cited Strength |
| --- | --- | --- | --- | --- |
| [Freshsales](https://www.g2.com/products/freshsales/reviews) | 4.5/5 (1,236 reviews) | Small-Business | Frequently described as affordable and cost-effective | Ease of Use (103 all-time mentions) |
| [HighLevel](https://www.g2.com/products/highlevel/reviews) | 4.6/5 (651 reviews) | Small-Business | All-in-one value, but pricing can be confusing | Helpful (138 all-time mentions) |
| [Birdeye](https://www.g2.com/products/birdeye/reviews) | 4.7/5 (4,205 reviews) | Small-Business | — | — |
| [Agentforce Sales](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) | 4.4/5 (25,876 reviews) | Mid-Market | — | — |
| [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) | 4.4/5 (13,909 reviews) | Small-Business | — | — |

### Which CRM features should I prioritize when comparing Freshsales and HighLevel?

Buyers comparing Freshsales and HighLevel should prioritize ease of use, integrations, automation, lead management, and reporting capabilities.

- **Ease of Use:** Freshsales scores 9.0, HighLevel 7.8; 103 all-time mentions for Freshsales, 110 for HighLevel.
- **Integrations:** Freshsales has 35 all-time mentions, HighLevel has 88; HighLevel reviewers frequently cite Zapier and n8n integrations.
- **Automation:** Freshsales has 25 all-time mentions, HighLevel reviewers highlight automation and workflow builder capabilities.
- **Lead Management:** Freshsales has 25 all-time mentions, HighLevel reviewers consistently cite lead management as a core benefit.
- **Reporting:** Freshsales reviewers note limitations in reporting flexibility, while HighLevel reviewers mention basic reporting and analytics as a trade-off.

### What are the pros and cons of Freshsales vs HighLevel?

Freshsales stands out for ease of use, while HighLevel's headline strength is its all-in-one helpfulness and integration capabilities.

- **Freshsales strengths:** Ease of Use (103 all-time mentions), Features (70), Helpful (55), Customer Support (50), Intuitive (41), User Interface (41), Integrations (35), Feature Richness (33), Easy Setup (32), Customization (30), Automation (25), Lead Management (25).
- **Freshsales trade-offs:** Missing Features (47), Limited Features (32), Limitations (28), Learning Curve (25), reviewers note limited advanced integrations and reporting flexibility.
- **HighLevel strengths:** Helpful (138 all-time mentions), Ease of Use (110), Integrations (88), Easy Integration (65), Business Enhancement (56), Email Marketing (52), Easy Communication (17), reviewers highlight all-in-one platform and automation.
- **HighLevel trade-offs:** Platform Limitations (8), Design Quality (2), reviewers mention a steep learning curve, complex interface, and occasional bugs or glitches.

### Is Freshsales or HighLevel better for small businesses?

Freshsales is the better fit for small businesses, with a higher Ease of Use score and strong small-business reviewer sentiment.

- **Freshsales:** Largest segment is Small-Business; reviewers consistently praise its intuitive interface, easy setup, and suitability for small teams.
- **HighLevel:** Largest segment is Small-Business; reviewers appreciate its all-in-one capabilities but note a steeper learning curve and more complex setup for small business users.

### Which CRM platform has better integrations?

HighLevel is favored for integrations, with reviewers citing more integration options and higher mention counts.

- **Freshsales:** Integrations are mentioned in 35 all-time reviews, with recent reviewers noting limited third-party native integrations and a desire for more marketplace options.
- **HighLevel:** Integrations are mentioned in 88 all-time reviews, with frequent references to Zapier and n8n, and reviewers highlighting the platform's ability to connect with many third-party tools.

### How do Freshsales and HighLevel compare on customer support?

Freshsales and HighLevel are close on Quality of Support, with Freshsales scoring 8.8 and HighLevel 8.1, a difference below the materiality threshold, indicating near parity.

- **Freshsales:** Reviewers frequently cite responsive and helpful customer support, with 50 all-time mentions and multiple recent reviews praising support quality and onboarding assistance.
- **HighLevel:** Reviewers describe support as generally helpful, with 138 all-time mentions for helpfulness, but note occasional slow response times and communication challenges during busy periods.

### Which is easier to implement, Freshsales or HighLevel?

Freshsales is easier to implement, with an Ease of Setup score of 8.7 compared to HighLevel's 7.3, a difference of 1.4 points.

- **Freshsales:** Reviewers consistently highlight fast onboarding, simple setup, and step-by-step guidance, with 32 all-time mentions of easy setup and multiple recent reviews noting minimal training required.
- **HighLevel:** Reviewers report a steeper learning curve, with setup described as more complex and sometimes overwhelming, though some recent reviews mention helpful onboarding specialists and training sessions.

### Which product has better Lead Management?

Freshsales and HighLevel both deliver strong Lead Management capabilities, with reviewers citing this as a core feature for each platform.

- **Freshsales:** Lead Management is mentioned in 25 all-time reviews; reviewers highlight customizable pipelines, AI-powered lead scoring, and automation features supporting lead tracking and prioritization.
- **HighLevel:** Lead Management is a recurring theme in recent reviews, with reviewers praising automation, centralized lead tracking, and customizable workflows for managing and nurturing leads.

Reviews

Reviewers' Company Size

[![Freshsales](https://images.g2crowd.com/uploads/product/hd_favicon/020ad5e0a844bc41d785abdf657d7623/freshsales.svg "Freshsales")](https://www.g2.com/products/freshsales/reviews)

Freshsales

Small-Business(50 or fewer emp.)

67.7%

Mid-Market(51-1000 emp.)

26.9%

Enterprise(\> 1000 emp.)

5.4%

[![HighLevel](https://images.g2crowd.com/uploads/product/hd_favicon/1b1768590601b2f3e308578289b8c50d/highlevel.svg "HighLevel")](https://www.g2.com/products/highlevel/reviews)

HighLevel

Small-Business(50 or fewer emp.)

94.7%

Mid-Market(51-1000 emp.)

4.4%

Enterprise(\> 1000 emp.)

0.9%

Small-Business

(50 or fewer emp.)

67.7%

94.7%

Mid-Market

(51-1000 emp.)

26.9%

4.4%

Enterprise

(\> 1000 emp.)

5.4%

0.9%

Reviewers' Industry

[![Freshsales](https://images.g2crowd.com/uploads/product/hd_favicon/020ad5e0a844bc41d785abdf657d7623/freshsales.svg "Freshsales")](https://www.g2.com/products/freshsales/reviews)
Freshsales

Information Technology and Services

16.7%

Computer Software

13.7%

Marketing and Advertising

7.8%

Financial Services

4.2%

Internet

3.6%

Other

53.9%

[![HighLevel](https://images.g2crowd.com/uploads/product/hd_favicon/1b1768590601b2f3e308578289b8c50d/highlevel.svg "HighLevel")](https://www.g2.com/products/highlevel/reviews)
HighLevel

Marketing and Advertising

43.3%

Consulting

9.7%

Real Estate

5.0%

Health, Wellness and Fitness

4.5%

Professional Training & Coaching

4.2%

Other

33.3%

Alternatives

**Freshsales Alternatives**

 ![Agentforce Sales (formerly Salesforce Sales Cloud)](https://images.g2crowd.com/uploads/product/hd_favicon/826ce87155a61f72d3dfd92c5283eed8/agentforce-sales-formerly-salesforce-sales-cloud.svg "Agentforce Sales (formerly Salesforce Sales Cloud)")

[
Agentforce Sales
](/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews)

 ![HubSpot Sales Hub](https://images.g2crowd.com/uploads/product/hd_favicon/4197737e447f044e17be1a5ebb4ba193/hubspot-sales-hub.svg "HubSpot Sales Hub")

[
HubSpot Sales Hub
](/products/hubspot-sales-hub/reviews)

 ![Zoho CRM](https://images.g2crowd.com/uploads/product/hd_favicon/27ab543b51f7ec2623c5b2613dcf73e2/zoho-crm.svg "Zoho CRM")

[
Zoho
](/products/zoho-crm/reviews)

 ![ActiveCampaign](https://images.g2crowd.com/uploads/product/hd_favicon/be9e1369027bd58113f937595c7fbdf0/activecampaign.svg "ActiveCampaign")

[
ActiveCampaign
](/products/activecampaign/reviews)

**HighLevel Alternatives**

 ![Birdeye](https://images.g2crowd.com/uploads/product/hd_favicon/514fe0a03abf96030f2ff069dc84ec93/birdeye.svg "Birdeye")

[
Birdeye
](/products/birdeye/reviews)

 ![Vendasta AI Platform](https://images.g2crowd.com/uploads/product/hd_favicon/e7d9e1faf02dca42238e56a5f4b12b54/vendasta-ai-platform.svg "Vendasta AI Platform")

[
Vendasta AI Platform
](/products/vendasta-ai-platform/reviews)

 ![ActiveCampaign](https://images.g2crowd.com/uploads/product/hd_favicon/be9e1369027bd58113f937595c7fbdf0/activecampaign.svg "ActiveCampaign")

[
ActiveCampaign
](/products/activecampaign/reviews)

 ![Ontraport](https://images.g2crowd.com/uploads/product/hd_favicon/d81889e0b3e43ae6806f44db23c69d24/ontraport.svg "Ontraport")

[
Ontraport
](/products/ontraport/reviews)

### Spotlight Categories

- [Contact Center Quality Assurance Software](https://www.g2.com/categories/contact-center-quality-assurance)
- [Online Reputation Management Software](https://www.g2.com/categories/online-reputation-management)
- [Virtual Event Platforms](https://www.g2.com/categories/virtual-event-platforms)
- [Mobile Marketing Software](https://www.g2.com/categories/mobile-marketing)