Compare Freshsales and Gong 
Featured Products
At a Glance
Market Segments
Small-Business (67.9% of reviews)
Mid-Market (69.4% of reviews)
Entry-Level Pricing
Starting at $9.00 1 User Per Month
No pricing available
Freshsales
Star Rating
(1,226)4.5 out of 5
Market Segments
Small-Business (67.9% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $9.00 1 User Per Month
Browse all 3 pricing plansGong
Star Rating
(6,560)4.7 out of 5
Market Segments
Mid-Market (69.4% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about GongSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Gong excels in providing detailed insights from meetings, allowing users to capture and analyze customer interactions effectively. Users appreciate the ability to listen to past conversations, which helps them understand customer needs better and improve their communication strategies.
- Users say Freshsales stands out for its ease of use and customization options. Many reviewers highlight how simple it is to upload leads and manage sales tasks, making it a great choice for small businesses looking for a straightforward CRM solution.
- According to verified reviews, Gong's implementation process is praised for being quick and user-friendly, enabling teams to start leveraging its capabilities without extensive training. This ease of setup is a significant advantage for organizations that need to hit the ground running.
- Reviewers mention that Freshsales offers excellent notification features that help with client follow-ups, ensuring that users can stay on top of their sales tasks. This functionality is particularly beneficial for sales development representatives and account executives managing multiple leads.
- G2 reviewers report that while Gong provides robust analytics and insights, some users feel it could improve in areas like customer-facing chatbot functionality, which is rated lower compared to Freshsales. This indicates a potential gap in user support features that could enhance the overall experience.
- Users say that Freshsales, while effective for small businesses, may not scale as well for larger organizations compared to Gong, which is favored by mid-market companies. This distinction is crucial for buyers considering their long-term growth and the need for more advanced features.
Pricing
Entry-Level Pricing
Freshsales
Growth
Starting at $9.00
1 User Per Month
Tailored for startups and SMBs seeking efficient pipeline management and engagement across channels
- Web Forms
- SMS & WhatsApp
- Basic Workflows
Gong
No pricing availableFree Trial
Freshsales
Free Trial is available
Gong
No trial information availableRatings
Meets Requirements
8.7
1,041
9.4
5,000
Ease of Use
9.0
1,054
9.3
5,059
Ease of Setup
8.8
560
9.1
1,272
Ease of Admin
8.9
535
9.1
773
Quality of Support
8.8
1,011
9.2
3,551
Has the product been a good partner in doing business?
9.0
529
9.3
775
Product Direction (% positive)
9.3
1,035
9.0
4,674
Features by Category
Sales Force Automation
8.9
718
|
Verified
Not enough data
8.3
417
Not enough data
8.8
707
|
Verified
Not enough data
8.5
706
|
Verified
Not enough data
8.3
507
|
Verified
Not enough data
8.6
336
|
Verified
Not enough data
8.2
482
|
Verified
Not enough data
8.1
468
Not enough data
8.4
510
|
Verified
Not enough data
Marketing Automation
8.5
549
Not enough data
8.5
522
Not enough data
8.9
628
Not enough data
7.9
114
Not enough data
Customer Support
8.5
534
Not enough data
8.6
542
Not enough data
8.6
548
Not enough data
8.2
458
Not enough data
8.4
478
Not enough data
Reporting & Analytics
8.4
630
|
Verified
Not enough data
8.6
665
|
Verified
Not enough data
8.3
508
|
Verified
Not enough data
Mobile & Social
Feature Not Available
Not enough data
8.1
208
|
Verified
Not enough data
8.3
331
|
Verified
Not enough data
Platform
8.4
404
|
Verified
Not enough data
8.5
394
|
Verified
Not enough data
8.7
414
|
Verified
Not enough data
8.3
314
|
Verified
Not enough data
7.7
258
Not enough data
8.0
301
|
Verified
Not enough data
8.8
409
|
Verified
Not enough data
8.0
285
|
Verified
Not enough data
Integration
8.4
375
|
Verified
Not enough data
8.3
331
|
Verified
Not enough data
7.9
297
|
Verified
Not enough data
Generative AI
7.6
84
Not enough data
Agentic AI - CRM
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Email Marketing
9.3
12
Not enough data
9.2
11
Not enough data
8.1
9
Not enough data
8.8
11
Not enough data
Online Marketing
9.0
8
Not enough data
8.5
8
Not enough data
8.1
12
Not enough data
9.4
9
Not enough data
Not enough data
Not enough data
Lead Management
8.9
9
Not enough data
8.5
8
Not enough data
8.7
10
Not enough data
8.5
9
Not enough data
8.9
9
Not enough data
8.9
11
Not enough data
9.2
10
Not enough data
8.7
9
Not enough data
Campaign Management
9.2
6
Not enough data
8.8
7
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Social
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
9.3
5
Not enough data
Not enough data
Not enough data
Reporting & Analytics
8.7
10
Not enough data
8.5
11
Not enough data
8.6
7
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
9.0
5
Not enough data
8.6
6
Not enough data
8.3
6
Not enough data
9.3
5
Not enough data
Not enough data
Not enough data
8.1
6
Not enough data
Not enough data
Not enough data
Agentic AI - Marketing Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integration
8.6
7
Not enough data
8.3
6
Not enough data
9.0
5
Not enough data
Lead Generation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Facilitation
8.1
19
7.1
347
8.3
19
7.3
341
8.6
20
7.5
346
8.7
18
7.6
345
Organization
8.6
20
8.3
350
8.9
19
8.3
346
7.9
19
8.3
345
Performance Analysis
7.9
17
8.5
347
8.3
23
8.6
352
Sales Analysis
7.8
20
7.7
331
8.8
21
7.9
337
Generative AI
8.3
12
8.6
286
7.9
13
8.9
293
Agentic AI - AI Sales Assistant
Not enough data
8.1
54
Not enough data
7.9
53
Not enough data
8.2
55
Not enough data
8.3
53
Not enough data
8.2
53
Not enough data
8.2
53
Not enough data
8.1
53
Integrated Workflows
9.0
236
|
Verified
7.8
103
8.9
244
|
Verified
7.9
106
8.4
182
|
Verified
8.3
105
8.7
182
|
Verified
7.3
98
8.9
219
|
Verified
8.5
104
8.7
69
8.4
102
8.8
64
8.5
98
Repeatability and Reportability
8.9
206
|
Verified
8.2
100
8.9
222
|
Verified
8.0
100
8.9
220
|
Verified
7.9
99
8.7
186
|
Verified
8.4
106
7.6
57
7.3
97
AI and Automation
8.4
66
7.8
91
8.2
69
7.7
88
8.3
62
7.4
87
7.9
63
7.6
87
7.7
59
8.0
87
Generative AI
8.2
28
8.2
93
Agentic AI - Sales Engagement
Not enough data
8.1
49
Not enough data
8.0
48
Not enough data
8.2
49
Not enough data
8.2
47
Not enough data
8.1
49
Not enough data
8.0
47
Not enough data
8.2
48
Call Analytics
Not enough data
9.6
2785
|
Verified
Not enough data
8.8
2481
|
Verified
Not enough data
9.1
2700
|
Verified
Not enough data
8.3
1793
|
Verified
Artificial Intelligence - Conversation Intelligence
Not enough data
8.6
1870
|
Verified
Not enough data
8.3
2539
|
Verified
Not enough data
9.0
5
Generative AI
Not enough data
8.9
696
Agentic AI - Conversation Intelligence
Not enough data
8.0
135
Not enough data
8.0
134
Not enough data
8.1
141
Not enough data
8.0
135
Not enough data
8.2
137
Not enough data
8.1
135
Not enough data
8.0
135
Revenue Sourcing and Forecasting
Not enough data
Feature Not Available
Not enough data
8.6
378
Not enough data
8.6
408
Not enough data
8.2
348
Not enough data
8.4
356
Not enough data
8.0
250
Not enough data
8.1
246
CRM Data Enrichment
Not enough data
9.0
402
Not enough data
8.8
389
Not enough data
9.1
424
Not enough data
Feature Not Available
Not enough data
8.6
254
Account Management
Not enough data
8.1
325
Not enough data
8.2
340
Not enough data
8.3
350
Not enough data
8.6
371
Not enough data
8.5
260
Not enough data
8.1
241
Agentic AI - Revenue Operations & Intelligence (RO&I)
Not enough data
7.7
41
Not enough data
8.0
42
Not enough data
7.7
40
Not enough data
7.4
38
Not enough data
7.5
40
Customization
9.1
17
Not enough data
8.3
16
Not enough data
8.2
14
Not enough data
8.3
15
Not enough data
Additional Functionality
8.4
15
Not enough data
8.2
12
Not enough data
8.4
15
Not enough data
8.5
11
Not enough data
8.3
13
Not enough data
Agentic AI - Visitor Identification
Not enough data
Not enough data
Agentic AI - Lead Scoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Attribution
8.8
50
Not enough data
9.0
51
Not enough data
8.6
50
Not enough data
Discovery
8.9
51
Not enough data
8.5
53
Not enough data
8.7
50
Not enough data
Management
8.7
49
Not enough data
9.0
51
Not enough data
Platform
8.5
49
Not enough data
8.7
51
Not enough data
Agentic AI - Sales Performance Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Incentives
8.5
28
Not enough data
8.6
29
Not enough data
7.9
28
Not enough data
8.3
30
Not enough data
Personalization
8.8
32
Not enough data
8.6
33
Not enough data
8.6
34
Not enough data
8.4
31
Not enough data
Administrative
8.5
32
Not enough data
8.4
29
Not enough data
8.4
28
Not enough data
Agentic AI - Email Tracking
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics
8.8
224
Not enough data
8.8
217
Not enough data
8.2
50
Not enough data
Customizations
9.0
234
Not enough data
9.2
239
Not enough data
8.9
246
Not enough data
8.6
220
Not enough data
8.9
241
Not enough data
Generative AI
7.7
32
Not enough data
Agentic AI - Sales Analytics
Not enough data
8.3
55
Not enough data
8.5
55
Not enough data
8.4
57
Not enough data
8.6
58
Not enough data
8.3
57
Data Sourcing
8.1
84
8.5
746
8.4
84
8.7
788
8.2
78
8.5
715
8.4
89
8.9
803
8.3
84
8.6
724
Predictive Analytics
8.1
85
8.1
719
8.2
83
8.4
749
8.0
78
8.2
735
7.6
80
8.3
721
Sales Management
8.4
89
8.6
759
7.8
79
8.2
720
8.3
84
8.7
757
8.7
89
9.0
827
Agentic AI - Outbound Call Tracking
Not enough data
Not enough data
Not enough data
Not enough data
Calling
8.8
137
Not enough data
8.8
120
Not enough data
8.7
130
Not enough data
9.1
146
Not enough data
Not enough data
Not enough data
Contacts
9.0
151
Not enough data
9.0
137
Not enough data
9.0
143
Not enough data
Insights
9.1
165
Not enough data
9.1
142
Not enough data
8.9
123
Not enough data
9.0
145
Not enough data
9.0
141
Not enough data
Not enough data
Not enough data
Agentic AI - Sales Coaching
Not enough data
8.1
61
Not enough data
8.5
61
Not enough data
8.3
62
Not enough data
8.3
60
Training
Not enough data
9.0
1964
|
Verified
Not enough data
9.0
2176
|
Verified
Not enough data
8.6
1525
|
Verified
Not enough data
9.2
2214
|
Verified
Feedback
Not enough data
9.3
2369
|
Verified
Not enough data
9.0
1851
|
Verified
Not enough data
9.0
1892
|
Verified
Not enough data
8.8
1603
|
Verified
Not enough data
8.9
1789
|
Verified
Not enough data
8.9
1876
|
Verified
Not enough data
Feature Not Available
Generative AI
Not enough data
8.9
386
Agentic AI - Revenue AI Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform - Revenue AI Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Freshsales and Gong are categorized as Sales Engagement, AI Sales Assistant, and Sales Analytics
Unique Categories
Freshsales is categorized as Online Form Builder, Outbound Call Tracking, Lead Scoring, Email Tracking, Sales Performance Management, CRM, Visitor Identification, and Marketing Automation
Gong is categorized as Revenue Operations & Intelligence (RO&I), Conversation Intelligence, Sales Coaching, and Revenue AI Platforms
Reviews
Reviewers' Company Size
Freshsales
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Gong
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
16.7%
Computer Software
13.7%
Marketing and Advertising
7.9%
Financial Services
4.1%
Internet
3.6%
Other
54.0%
Computer Software
37.6%
Information Technology and Services
16.8%
Marketing and Advertising
9.0%
Internet
5.0%
Financial Services
3.2%
Other
28.4%
Alternatives
Discussions
What is Freshsales used for?
2 Comments
BP
It's used for a number of things from lead generation to managing client accounts. It's a great tool to keep everything under 1 umbrella that is accessible...Read more
What are the three benefits of CRM?
2 Comments
BP
1. Creating sequences/pipelines to contact leads quicker and stay in communication with them easier
2. Allowing the sales team to easily access the...Read more
What is gong software?
6 Comments
RT
Gong software is a software that records and analyzes sales calls. This allows the sales person to focus on the call and then analyze the data later. This...Read more
What is the email address to send the invite to for a last minute call to be recorded? And is there a way to send the invite via email, not through the gong site?
4 Comments
PB
Hi Bianca! You can go ahead and send the invitation to assistant@gong.io. I hope that helps!Read more
Do you accept marketing ideas/suggestions? I sent one to Udi and Amit.
3 Comments
CG
Very high ferformerRead more
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