# Freshsales, GoldMine vs Act! Comparison

| | Freshsales | GoldMine | Act! | 
|---|---|---|---|
| **Star Rating** | 4.5 out of 5 | 3.7 out of 5 | 3.9 out of 5 | 
| **Total Reviews** | 1,233 | 197 | 511 | 
| **Largest Market Segment** | Small-Business (67.9% of reviews) | Small-Business (71.1% of reviews) | Small-Business (78.8% of reviews) | 
| **Entry Level Price** | Starting at $9.00 1 User Per Month | $26 per month | $60.00 1 user/mo | 

---
## Top Pros & Cons

### Freshsales

Pros:
- Ease of Use (104 reviews)
- Features (69 reviews)

Cons:
- Missing Features (48 reviews)
- Limited Features (32 reviews)

### GoldMine

Pros:
- Automation Focus (1 reviews)
- Easy Customization (1 reviews)

Cons:
- Email Issues (1 reviews)
- Learning Curve (1 reviews)

### Act!

Pros:
- Ease of Use (33 reviews)
- Customer Management (21 reviews)

Cons:
- Missing Features (14 reviews)
- Integration Issues (13 reviews)

---
## Ratings Comparison
| Rating | Freshsales | GoldMine | Act! | 
|---|---|---|---|
  | **Meets Requirements** | 8.7 (1046 reviews) | 7.7 (171 reviews) | 8.2 (444 reviews) | 
  | **Ease of Use** | 9.0 (1060 reviews) | 7.4 (172 reviews) | 7.9 (449 reviews) | 
  | **Ease of Setup** | 8.7 (566 reviews) | 6.6 (94 reviews) | 7.3 (241 reviews) | 
  | **Ease of Admin** | 8.9 (535 reviews) | 7.3 (93 reviews) | 7.6 (199 reviews) | 
  | **Quality of Support** | 8.8 (1015 reviews) | 7.3 (155 reviews) | 7.6 (425 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.0 (529 reviews) | 7.4 (89 reviews) | 7.5 (189 reviews) | 
  | **Product Direction (% positive)** | 9.3 (1039 reviews) | 4.2 (174 reviews) | 5.8 (449 reviews) | 

---
## Pricing

### Freshsales

#### Entry-Level Pricing

Plan: Growth

Price: Starting at $9.00 1 User Per Month

Description: Tailored for startups and SMBs seeking efficient pipeline management and engagement across channels	

Key Features:
- Web Forms	
- SMS & WhatsApp	
- Basic Workflows

[Browse all 3 editions](https://www.g2.com/products/freshsales/pricing)

#### Free Trial

Yes

### GoldMine

#### Entry-Level Pricing

Plan: Goldmine Premium - OWN IT

Price: $26 per month

Description: *when amortized over 3 years

Key Features:
- Bundles include one year of technical support and software updates.

[Browse all 2 editions](https://www.g2.com/products/goldmine/pricing)

#### Free Trial

No

### Act!

#### Entry-Level Pricing

Plan: Act! Advantage Ultimate

Price: $60.00 1 user/mo

Description: Includes everything in Professional, plus:

Key Features:
- Marketing Automation (includes 50,000 sends/mo)
- Online Customer Portal
- Custom Industry Tables

[Browse all 4 editions](https://www.g2.com/products/act/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### CRM

| Product | Score | Reviews |
|---|---|---|
| **Freshsales** | 8.4/10 | 828 |
| **GoldMine** | 7.0/10 | 157 |
| **Act!** | 6.8/10 | 349 |

#### Sales Force Automation

| Feature | Freshsales | GoldMine | Act! | 
|---|---|---|---|
| **Contact & Account Management** | 8.9 (718 reviews) ✓ Verified | 8.1 (131 reviews) ✓ Verified | 8.4 (303 reviews) ✓ Verified | 
| **Partner Relationship Mgmt. (PRM)** | 8.3 (416 reviews) | Feature Not Available | Feature Not Available | 
| **Opportunity & Pipeline Mgmt.** | 8.8 (709 reviews) ✓ Verified | 7.0 (98 reviews) ✓ Verified | 7.4 (231 reviews) ✓ Verified | 
| **Task / Activity Management** | 8.5 (706 reviews) ✓ Verified | 7.8 (126 reviews) ✓ Verified | 8.1 (288 reviews) ✓ Verified | 
| **Territory & Quota Management** | 8.3 (506 reviews) ✓ Verified | 6.6 (72 reviews) ✓ Verified | 6.7 (163 reviews) ✓ Verified | 
| **Desktop Integration** | 8.6 (336 reviews) ✓ Verified | 6.9 (112 reviews) ✓ Verified | 7.5 (258 reviews) ✓ Verified | 
| **Product & Price List Management** | 8.2 (481 reviews) ✓ Verified | 6.6 (66 reviews) | 6.6 (163 reviews) ✓ Verified | 
| **Quote & Order Management** | 8.1 (467 reviews) | 6.7 (67 reviews) | 6.6 (169 reviews) ✓ Verified | 
| **Customer Contract Management** | 8.4 (509 reviews) ✓ Verified | 7.7 (31 reviews) | 7.9 (236 reviews) | 

#### Marketing Automation

| Feature | Freshsales | GoldMine | Act! | 
|---|---|---|---|
| **Email Marketing** | 8.5 (548 reviews) | 6.8 (95 reviews) ✓ Verified | 7.2 (213 reviews) ✓ Verified | 
| **Campaign Management** | 8.5 (521 reviews) | Feature Not Available | 7.1 (187 reviews) ✓ Verified | 
| **Lead Management** | 8.9 (630 reviews) | 7.2 (93 reviews) ✓ Verified | 7.7 (225 reviews) ✓ Verified | 
| **Marketing ROI Analytics** | 7.9 (114 reviews) | Feature Not Available | 6.5 (82 reviews) ✓ Verified | 

#### Customer Support

| Feature | Freshsales | GoldMine | Act! | 
|---|---|---|---|
| **Case Management** | 8.5 (533 reviews) | 6.9 (84 reviews) ✓ Verified | 7.4 (194 reviews) | 
| **Customer Support Portal** | 8.6 (541 reviews) | 7.0 (69 reviews) ✓ Verified | 7.0 (183 reviews) | 
| **Knowledge Base** | 8.6 (547 reviews) | 7.0 (98 reviews) ✓ Verified | 7.6 (160 reviews) ✓ Verified | 
| **Call Center Features** | 8.2 (457 reviews) | 6.0 (62 reviews) ✓ Verified | 7.0 (172 reviews) | 
| **Support Analytics** | 8.5 (477 reviews) | 6.5 (63 reviews) ✓ Verified | 7.3 (75 reviews) | 

#### Reporting & Analytics

| Feature | Freshsales | GoldMine | Act! | 
|---|---|---|---|
| **Reporting** | 8.4 (630 reviews) ✓ Verified | 7.0 (106 reviews) ✓ Verified | 7.3 (240 reviews) ✓ Verified | 
| **Dashboards** | 8.6 (664 reviews) ✓ Verified | 7.2 (96 reviews) ✓ Verified | 7.4 (231 reviews) ✓ Verified | 
| **Forecasting** | 8.3 (507 reviews) ✓ Verified | 6.6 (82 reviews) ✓ Verified | 6.7 (166 reviews) ✓ Verified | 

#### Mobile & Social

| Feature | Freshsales | GoldMine | Act! | 
|---|---|---|---|
| **Social Network Integration** | 8.2 (207 reviews) ✓ Verified | Feature Not Available | Feature Not Available | 
| **Mobile User Support** | 8.3 (330 reviews) ✓ Verified | 5.5 (53 reviews) ✓ Verified | 6.4 (153 reviews) ✓ Verified | 

#### Platform

| Feature | Freshsales | GoldMine | Act! | 
|---|---|---|---|
| **Customization** | 8.4 (404 reviews) ✓ Verified | 7.3 (60 reviews) ✓ Verified | 7.5 (157 reviews) ✓ Verified | 
| **Workflow Capability** | 8.5 (396 reviews) ✓ Verified | 7.2 (52 reviews) ✓ Verified | 7.2 (136 reviews) ✓ Verified | 
| **User, Role, and Access Management** | 8.7 (414 reviews) ✓ Verified | 7.6 (62 reviews) ✓ Verified | 7.7 (150 reviews) ✓ Verified | 
| **Internationalization** | 8.3 (314 reviews) ✓ Verified | 8.0 (10 reviews) | 6.9 (98 reviews) ✓ Verified | 
| **Sandbox / Test Environments** | 7.7 (258 reviews) | 6.4 (28 reviews) | 6.2 (82 reviews) ✓ Verified | 
| **Document & Content Mgmt.** | 8.0 (301 reviews) ✓ Verified | 6.8 (54 reviews) | 7.2 (132 reviews) ✓ Verified | 
| **Performance and Reliability** | 8.8 (412 reviews) ✓ Verified | 7.5 (64 reviews) ✓ Verified | 7.6 (158 reviews) ✓ Verified | 
| **Output Document Generation** | 8.0 (285 reviews) ✓ Verified | 7.3 (52 reviews) ✓ Verified | 7.3 (131 reviews) ✓ Verified | 

#### Integration

| Feature | Freshsales | GoldMine | Act! | 
|---|---|---|---|
| **Data Import & Export Tools** | 8.4 (375 reviews) ✓ Verified | 7.0 (66 reviews) ✓ Verified | 7.6 (157 reviews) ✓ Verified | 
| **Integration APIs** | 8.3 (333 reviews) ✓ Verified | 6.6 (35 reviews) ✓ Verified | 6.6 (109 reviews) ✓ Verified | 
| **Breadth of Partner Applications** | 7.9 (297 reviews) ✓ Verified | 6.4 (38 reviews) ✓ Verified | 6.9 (99 reviews) ✓ Verified | 

#### Generative AI

| Feature | Freshsales | GoldMine | Act! | 
|---|---|---|---|
| **AI Text Generation** | 7.6 (85 reviews) | 7.2 (6 reviews) | 5.0 (36 reviews) | 

#### Agentic AI - CRM

| Feature | Freshsales | GoldMine | Act! | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 5.2 (11 reviews) | 
| **Multi-step Planning** | Not enough data | Not enough data | 5.2 (11 reviews) | 
| **Cross-system Integration** | Not enough data | Not enough data | 5.3 (11 reviews) | 
| **Adaptive Learning** | Not enough data | Not enough data | 5.0 (11 reviews) | 
| **Natural Language Interaction** | Not enough data | Not enough data | 4.8 (11 reviews) | 
| **Proactive Assistance** | Not enough data | Not enough data | 5.0 (11 reviews) | 
| **Decision Making** | Not enough data | Not enough data | 5.0 (11 reviews) | 

### Marketing Automation

| Product | Score | Reviews |
|---|---|---|
| **Freshsales** | N/A | N/A |
| **GoldMine** | N/A | N/A |
| **Act!** | 7.2/10 | 41 |

#### Email Marketing

| Feature | Freshsales | GoldMine | Act! | 
|---|---|---|---|
| **Building and Personalizing Emails** | 9.3 (12 reviews) | Not enough data | 8.1 (32 reviews) ✓ Verified | 
| **Sending Outbound Emails** | 9.2 (11 reviews) | Not enough data | 8.2 (32 reviews) ✓ Verified | 
| **Manage Email Deliverability** | 8.1 (9 reviews) | Not enough data | 8.2 (29 reviews) ✓ Verified | 
| **Automated Email Responses** | 8.8 (11 reviews) | Not enough data | 7.2 (27 reviews) ✓ Verified | 

#### Online Marketing

| Feature | Freshsales | GoldMine | Act! | 
|---|---|---|---|
| **Landing Pages and Forms** | 9.0 (8 reviews) | Not enough data | 6.9 (30 reviews) ✓ Verified | 
| **Dynamic Content** | 8.5 (8 reviews) | Not enough data | 7.1 (28 reviews) ✓ Verified | 
| **A/B Testing** | 8.1 (12 reviews) | Not enough data | 6.7 (24 reviews) ✓ Verified | 
| **Mobile Optimized** | 9.4 (9 reviews) | Not enough data | 6.8 (26 reviews) ✓ Verified | 
| **Search Tracking and Optimization** | Not enough data | Not enough data | 7.5 (25 reviews) | 

#### Lead Management

| Feature | Freshsales | GoldMine | Act! | 
|---|---|---|---|
| **Marketing Lead Database** | 8.9 (9 reviews) | Not enough data | 7.8 (31 reviews) ✓ Verified | 
| **Data Quality Management** | 8.5 (8 reviews) | Not enough data | 8.1 (29 reviews) ✓ Verified | 
| **Segmentation** | 8.7 (10 reviews) | Not enough data | 7.9 (28 reviews) ✓ Verified | 
| **Lead Scoring and Grading** | 8.5 (9 reviews) | Not enough data | 7.4 (27 reviews) ✓ Verified | 
| **Lead Nurturing** | 8.9 (9 reviews) | Not enough data | 7.8 (27 reviews) ✓ Verified | 
| **Online Behavior Tracking** | 8.9 (11 reviews) | Not enough data | 7.1 (26 reviews) ✓ Verified | 
| **Automated Alerts and Tasks** | 9.2 (10 reviews) | Not enough data | 7.3 (25 reviews) ✓ Verified | 
| **CRM Lead Integration** | 8.7 (9 reviews) | Not enough data | 7.2 (27 reviews) ✓ Verified | 

#### Campaign Management

| Feature | Freshsales | GoldMine | Act! | 
|---|---|---|---|
| **Program Management** | 9.2 (6 reviews) | Not enough data | 6.9 (26 reviews) ✓ Verified | 
| **Event / Webinar Marketing** | 8.8 (7 reviews) | Not enough data | 7.0 (25 reviews) ✓ Verified | 
| **Calendaring** | Not enough data | Not enough data | 8.3 (30 reviews) ✓ Verified | 
| **Budgeting** | Not enough data | Not enough data | 6.8 (25 reviews) | 

#### Social

| Feature | Freshsales | GoldMine | Act! | 
|---|---|---|---|
| **Social Listening** | Not enough data | Not enough data | 7.0 (27 reviews) | 
| **Social Sharing** | Not enough data | Not enough data | 6.7 (26 reviews) ✓ Verified | 
| **Social Campaigns** | Not enough data | Not enough data | 6.7 (27 reviews) ✓ Verified | 
| **Social Media Engagement** | 9.3 (5 reviews) | Not enough data | 6.3 (26 reviews) | 
| **Social Media Advertising** | Not enough data | Not enough data | 6.5 (27 reviews) ✓ Verified | 

#### Reporting & Analytics

| Feature | Freshsales | GoldMine | Act! | 
|---|---|---|---|
| **Basic Reporting** | 8.7 (10 reviews) | Not enough data | 7.6 (28 reviews) ✓ Verified | 
| **Web Analytics** | 8.5 (11 reviews) | Not enough data | 6.9 (27 reviews) ✓ Verified | 
| **ROI Analytics** | 8.6 (7 reviews) | Not enough data | 6.7 (26 reviews) ✓ Verified | 
| **Revenue Analytics** | Not enough data | Not enough data | 6.3 (28 reviews) ✓ Verified | 
| **SEO / Keyword Analytics** | Not enough data | Not enough data | 6.6 (26 reviews) ✓ Verified | 

#### Platform

| Feature | Freshsales | GoldMine | Act! | 
|---|---|---|---|
| **Customization ** | 9.0 (5 reviews) | Not enough data | 8.2 (28 reviews) ✓ Verified | 
| **Workflow Capability** | 8.6 (6 reviews) | Not enough data | 6.9 (26 reviews) ✓ Verified | 
| **User, Role, and Access Management** | 8.3 (6 reviews) | Not enough data | 7.6 (26 reviews) ✓ Verified | 
| **Internationalization** | 9.3 (5 reviews) | Not enough data | 6.7 (23 reviews) ✓ Verified | 
| **Sandbox / Test Environments** | Not enough data | Not enough data | 6.1 (22 reviews) ✓ Verified | 
| **Performance and Reliability** | 8.1 (6 reviews) | Not enough data | 7.7 (25 reviews) ✓ Verified | 
| **Output Document Generation** | Not enough data | Not enough data | 6.8 (27 reviews) ✓ Verified | 

#### Agentic AI - Marketing Automation

| Feature | Freshsales | GoldMine | Act! | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

#### Integration

| Feature | Freshsales | GoldMine | Act! | 
|---|---|---|---|
| **Data Import & Export Tools** | 8.6 (7 reviews) | Not enough data | 7.0 (33 reviews) ✓ Verified | 
| **Integration APIs** | 8.3 (6 reviews) | Not enough data | 7.0 (26 reviews) ✓ Verified | 
| **Breadth of Partner Applications** | 9.0 (5 reviews) | Not enough data | 6.6 (24 reviews) ✓ Verified | 

### Lead Generation

| Product | Score | Reviews |
|---|---|---|
| **Freshsales** | N/A | N/A |
| **GoldMine** | N/A | N/A |
| **Act!** | N/A | N/A |

#### Lead Generation

| Feature | Freshsales | GoldMine | Act! | 
|---|---|---|---|
| **Lead Builder** | Not enough data | Not enough data | Not enough data | 
| **CRM Integration** | Not enough data | Not enough data | Not enough data | 
| **Marketing Automation Integration** | Not enough data | Not enough data | Not enough data | 
| **Social Media Integration** | Not enough data | Not enough data | Not enough data | 
| **Data Import & Export Tools** | Not enough data | Not enough data | Not enough data | 

### AI Sales Assistant

| Product | Score | Reviews |
|---|---|---|
| **Freshsales** | 8.3/10 | 25 |
| **GoldMine** | N/A | N/A |
| **Act!** | N/A | N/A |

#### Lead Facilitation

| Feature | Freshsales | GoldMine | Act! | 
|---|---|---|---|
| **Customer-facing Chatbot** | 8.1 (19 reviews) | Not enough data | Not enough data | 
| **Lead Qualification** | 8.3 (19 reviews) | Not enough data | Not enough data | 
| **Lead Follow-up** | 8.6 (20 reviews) | Not enough data | Not enough data | 
| **Meeting Scheduling ** | 8.7 (18 reviews) | Not enough data | Not enough data | 

#### Organization

| Feature | Freshsales | GoldMine | Act! | 
|---|---|---|---|
| **Opportunity and Pipeline Management ** | 8.6 (20 reviews) | Not enough data | Not enough data | 
| **Data Entry** | 8.9 (19 reviews) | Not enough data | Not enough data | 
| **Integrations / APIs** | 7.9 (19 reviews) | Not enough data | Not enough data | 

#### Performance Analysis

| Feature | Freshsales | GoldMine | Act! | 
|---|---|---|---|
| **Coaching ** | 7.9 (17 reviews) | Not enough data | Not enough data | 
| **Peformance Tracking** | 8.3 (23 reviews) | Not enough data | Not enough data | 

#### Sales Analysis

| Feature | Freshsales | GoldMine | Act! | 
|---|---|---|---|
| **ROI Forecasting ** | 7.8 (20 reviews) | Not enough data | Not enough data | 
| **Sales Forecasting ** | 8.8 (21 reviews) | Not enough data | Not enough data | 

#### Generative AI

| Feature | Freshsales | GoldMine | Act! | 
|---|---|---|---|
| **AI Text Generation** | 8.3 (12 reviews) | Not enough data | Not enough data | 
| **AI Text Summarization** | 7.9 (13 reviews) | Not enough data | Not enough data | 

#### Agentic AI - AI Sales Assistant

| Feature | Freshsales | GoldMine | Act! | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

### Sales Engagement

| Product | Score | Reviews |
|---|---|---|
| **Freshsales** | 8.5/10 | 276 |
| **GoldMine** | N/A | N/A |
| **Act!** | N/A | N/A |

#### Integrated Workflows

| Feature | Freshsales | GoldMine | Act! | 
|---|---|---|---|
| **Task Management** | 9.0 (236 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Email Tracking/Automation** | 8.9 (244 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Calls and Voice** | 8.4 (182 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Other Outreach Options ** | 8.7 (182 reviews) ✓ Verified | Not enough data | Not enough data | 
| **CRM Integration** | 8.9 (219 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Calendar** | 8.7 (69 reviews) | Not enough data | Not enough data | 
| **Shared Records** | 8.8 (64 reviews) | Not enough data | Not enough data | 

#### Repeatability and Reportability

| Feature | Freshsales | GoldMine | Act! | 
|---|---|---|---|
| **Content Management** | 8.9 (206 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Workflow Management** | 8.9 (222 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Workflow Performance** | 8.9 (220 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Sales Coaching and Insights** | 8.7 (186 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Gamification** | 7.6 (57 reviews) | Not enough data | Not enough data | 

#### AI and Automation

| Feature | Freshsales | GoldMine | Act! | 
|---|---|---|---|
| **Lead Prioritization** | 8.4 (66 reviews) | Not enough data | Not enough data | 
| **Lead Scoring** | 8.2 (69 reviews) | Not enough data | Not enough data | 
| **Best Time of Day Scheduling** | 8.3 (62 reviews) | Not enough data | Not enough data | 
| **Buyer Intelligence** | 7.9 (63 reviews) | Not enough data | Not enough data | 
| **Machine Learning** | 7.7 (59 reviews) | Not enough data | Not enough data | 

#### Generative AI

| Feature | Freshsales | GoldMine | Act! | 
|---|---|---|---|
| **AI Text Generation** | 8.2 (28 reviews) | Not enough data | Not enough data | 

#### Agentic AI - Sales Engagement

| Feature | Freshsales | GoldMine | Act! | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

### Online Form Builder

| Product | Score | Reviews |
|---|---|---|
| **Freshsales** | 8.4/10 | 18 |
| **GoldMine** | N/A | N/A |
| **Act!** | N/A | N/A |

#### Customization

| Feature | Freshsales | GoldMine | Act! | 
|---|---|---|---|
| **Custom Fields** | 9.1 (17 reviews) | Not enough data | Not enough data | 
| **Conditional Logic** | 8.3 (16 reviews) | Not enough data | Not enough data | 
| **Multi-page Forms** | 8.2 (14 reviews) | Not enough data | Not enough data | 
| **Design** | 8.3 (15 reviews) | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | Freshsales | GoldMine | Act! | 
|---|---|---|---|
| **Embedded Forms** | 8.4 (15 reviews) | Not enough data | Not enough data | 
| **Offline Capability** | 8.2 (12 reviews) | Not enough data | Not enough data | 
| **Notifications** | 8.4 (15 reviews) | Not enough data | Not enough data | 
| **Payments** | 8.5 (11 reviews) | Not enough data | Not enough data | 
| **Mobile Forms** | 8.3 (13 reviews) | Not enough data | Not enough data | 

### Visitor Identification

| Product | Score | Reviews |
|---|---|---|
| **Freshsales** | N/A | N/A |
| **GoldMine** | N/A | N/A |
| **Act!** | N/A | N/A |

#### Agentic AI - Visitor Identification

| Feature | Freshsales | GoldMine | Act! | 
|---|---|---|---|
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 

### Lead Scoring

| Product | Score | Reviews |
|---|---|---|
| **Freshsales** | 8.7/10 | 58 |
| **GoldMine** | N/A | N/A |
| **Act!** | N/A | N/A |

#### Agentic AI - Lead Scoring

| Feature | Freshsales | GoldMine | Act! | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

#### Attribution

| Feature | Freshsales | GoldMine | Act! | 
|---|---|---|---|
| **Lead Opportunity** | 8.8 (50 reviews) | Not enough data | Not enough data | 
| **Lead Assignment** | 9.0 (51 reviews) | Not enough data | Not enough data | 
| **Pipeline Acceleration** | 8.6 (50 reviews) | Not enough data | Not enough data | 

#### Discovery

| Feature | Freshsales | GoldMine | Act! | 
|---|---|---|---|
| **Lead Management** | 8.9 (51 reviews) | Not enough data | Not enough data | 
| **Scoring/Ranking** | 8.5 (53 reviews) | Not enough data | Not enough data | 
| **Lead Context** | 8.7 (50 reviews) | Not enough data | Not enough data | 

#### Management

| Feature | Freshsales | GoldMine | Act! | 
|---|---|---|---|
| **Conversion Viability** | 8.7 (49 reviews) | Not enough data | Not enough data | 
| **Workflow** | 9.0 (51 reviews) | Not enough data | Not enough data | 

#### Platform

| Feature | Freshsales | GoldMine | Act! | 
|---|---|---|---|
| **Data Synchronization** | 8.5 (49 reviews) | Not enough data | Not enough data | 
| **Analysis** | 8.7 (51 reviews) | Not enough data | Not enough data | 

### Sales Performance Management

| Product | Score | Reviews |
|---|---|---|
| **Freshsales** | 8.5/10 | 38 |
| **GoldMine** | N/A | N/A |
| **Act!** | N/A | N/A |

#### Agentic AI - Sales Performance Management

| Feature | Freshsales | GoldMine | Act! | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 

#### Incentives

| Feature | Freshsales | GoldMine | Act! | 
|---|---|---|---|
| **Badges** | 8.5 (28 reviews) | Not enough data | Not enough data | 
| **Triggers** | 8.6 (29 reviews) | Not enough data | Not enough data | 
| **Commission Calculator** | 7.9 (28 reviews) | Not enough data | Not enough data | 
| **Leaderboards** | 8.3 (30 reviews) | Not enough data | Not enough data | 

#### Personalization

| Feature | Freshsales | GoldMine | Act! | 
|---|---|---|---|
| **Profiles** | 8.8 (32 reviews) | Not enough data | Not enough data | 
| **Custom Reports** | 8.6 (33 reviews) | Not enough data | Not enough data | 
| **Dashboards** | 8.6 (34 reviews) | Not enough data | Not enough data | 
| **Goal Setting** | 8.4 (31 reviews) | Not enough data | Not enough data | 

#### Administrative

| Feature | Freshsales | GoldMine | Act! | 
|---|---|---|---|
| **Integration** | 8.5 (32 reviews) | Not enough data | Not enough data | 
| **Employee Structure** | 8.4 (29 reviews) | Not enough data | Not enough data | 
| **Behavior Monitoring** | 8.4 (28 reviews) | Not enough data | Not enough data | 

### Email Tracking

| Product | Score | Reviews |
|---|---|---|
| **Freshsales** | 8.7/10 | 290 |
| **GoldMine** | N/A | N/A |
| **Act!** | N/A | N/A |

#### Agentic AI - Email Tracking

| Feature | Freshsales | GoldMine | Act! | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

#### Analytics

| Feature | Freshsales | GoldMine | Act! | 
|---|---|---|---|
| **Open Rates** | 8.9 (223 reviews) | Not enough data | Not enough data | 
| **Link Activity** | 8.8 (216 reviews) | Not enough data | Not enough data | 
| **Attachment Activity** | 8.2 (50 reviews) | Not enough data | Not enough data | 

#### Customizations

| Feature | Freshsales | GoldMine | Act! | 
|---|---|---|---|
| **Email Platform Integration** | 9.0 (233 reviews) | Not enough data | Not enough data | 
| **Email Scheduling** | 9.2 (238 reviews) | Not enough data | Not enough data | 
| **Notifications** | 8.9 (245 reviews) | Not enough data | Not enough data | 
| **Email Categorization** | 8.6 (219 reviews) | Not enough data | Not enough data | 
| **Templates** | 8.9 (240 reviews) | Not enough data | Not enough data | 

#### Generative AI

| Feature | Freshsales | GoldMine | Act! | 
|---|---|---|---|
| **AI Text Generation** | 7.7 (32 reviews) | Not enough data | Not enough data | 

### Sales Analytics

| Product | Score | Reviews |
|---|---|---|
| **Freshsales** | 8.2/10 | 103 |
| **GoldMine** | N/A | N/A |
| **Act!** | N/A | N/A |

#### Agentic AI - Sales Analytics

| Feature | Freshsales | GoldMine | Act! | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 

#### Data Sourcing

| Feature | Freshsales | GoldMine | Act! | 
|---|---|---|---|
| **Data Sourcing** | 8.1 (84 reviews) | Not enough data | Not enough data | 
| **Exporting & Sharing Data** | 8.4 (84 reviews) | Not enough data | Not enough data | 
| **Multi-Device Data Visualization** | 8.2 (78 reviews) | Not enough data | Not enough data | 
| **Interactive Dashboards** | 8.4 (89 reviews) | Not enough data | Not enough data | 
| **Data Segmentation** | 8.3 (84 reviews) | Not enough data | Not enough data | 

#### Predictive Analytics

| Feature | Freshsales | GoldMine | Act! | 
|---|---|---|---|
| **Lead Scoring** | 8.1 (85 reviews) | Not enough data | Not enough data | 
| **Opportunity Scoring** | 8.2 (83 reviews) | Not enough data | Not enough data | 
| **Risk Analysis** | 8.0 (78 reviews) | Not enough data | Not enough data | 
| **Live Forecasting** | 7.6 (80 reviews) | Not enough data | Not enough data | 

#### Sales Management

| Feature | Freshsales | GoldMine | Act! | 
|---|---|---|---|
| **Live Pipeline Management** | 8.4 (89 reviews) | Not enough data | Not enough data | 
| **Sales Gamification** | 7.8 (79 reviews) | Not enough data | Not enough data | 
| **Account-Based Analytics** | 8.3 (84 reviews) | Not enough data | Not enough data | 
| **Activity Tracking** | 8.7 (89 reviews) | Not enough data | Not enough data | 

### Outbound Call Tracking

| Product | Score | Reviews |
|---|---|---|
| **Freshsales** | 9.0/10 | 191 |
| **GoldMine** | N/A | N/A |
| **Act!** | N/A | N/A |

#### Agentic AI - Outbound Call Tracking

| Feature | Freshsales | GoldMine | Act! | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 

#### Calling

| Feature | Freshsales | GoldMine | Act! | 
|---|---|---|---|
| **Record Calls** | 8.8 (137 reviews) | Not enough data | Not enough data | 
| **Generate Location** | 8.8 (120 reviews) | Not enough data | Not enough data | 
| **Call Types** | 8.7 (130 reviews) | Not enough data | Not enough data | 
| **Click-to-Call** | 9.1 (146 reviews) | Not enough data | Not enough data | 
| **Auto Dialer** | Not enough data | Not enough data | Not enough data | 

#### Contacts

| Feature | Freshsales | GoldMine | Act! | 
|---|---|---|---|
| **Personalization** | 9.0 (151 reviews) | Not enough data | Not enough data | 
| **Information Locater** | 9.0 (137 reviews) | Not enough data | Not enough data | 
| **Record Prospect Data** | 9.0 (143 reviews) | Not enough data | Not enough data | 

#### Insights

| Feature | Freshsales | GoldMine | Act! | 
|---|---|---|---|
| **Notes** | 9.1 (165 reviews) | Not enough data | Not enough data | 
| **Daily Summary** | 9.1 (142 reviews) | Not enough data | Not enough data | 
| **Automated Voicemails** | 8.9 (123 reviews) | Not enough data | Not enough data | 
| **Automated Emails** | 9.0 (145 reviews) | Not enough data | Not enough data | 
| **Sorts Prospects** | 9.0 (141 reviews) | Not enough data | Not enough data | 
| **Automated Note Taking** | Not enough data | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (1):** [CRM Software](https://www.g2.com/categories/crm)

**Unique to Freshsales (10):** [Sales Engagement Software](https://www.g2.com/categories/sales-engagement), [AI Sales Assistant Software](https://www.g2.com/categories/ai-sales-assistant), [Online Form Builder Software](https://www.g2.com/categories/online-form-builder), [Outbound Call Tracking Software](https://www.g2.com/categories/outbound-call-tracking), [Sales Analytics Software](https://www.g2.com/categories/sales-analytics), [Lead Scoring Software](https://www.g2.com/categories/lead-scoring), [Email Tracking Software](https://www.g2.com/categories/email-tracking), [Sales Performance Management Software](https://www.g2.com/categories/sales-performance-management), [Visitor Identification Software](https://www.g2.com/categories/visitor-identification), [Marketing Automation Software](https://www.g2.com/categories/marketing-automation)


**Unique to Act! (1):** [Marketing Automation Software](https://www.g2.com/categories/marketing-automation)


---
## Reviewer Demographics

### By Company Size

| Segment | Freshsales | GoldMine | Act! | 
|---|---|---|---|
| **Small-Business** | 67.9% | 71.1% | 78.8% | 
| **Mid-Market** | 26.7% | 25.6% | 16.9% | 
| **Enterprise** | 5.4% | 3.3% | 4.3% | 

### By Industry

#### Freshsales

- **Information Technology and Services:** 16.6%
- **Computer Software:** 13.8%
- **Marketing and Advertising:** 7.8%
- **Financial Services:** 4.2%
- **Internet:** 3.6%
- **Education Management:** 3.2%
- **Retail:** 2.8%
- **Real Estate:** 2.4%
- **Construction:** 1.9%
- **Telecommunications:** 1.9%
- **Other:** 41.7%

#### GoldMine

- **Information Technology and Services:** 9.3%
- **Financial Services:** 8.7%
- **Computer Software:** 4.4%
- **Wholesale:** 3.8%
- **Mechanical or Industrial Engineering:** 3.8%
- **Management Consulting:** 3.3%
- **Marketing and Advertising:** 3.3%
- **Electrical/Electronic Manufacturing:** 2.7%
- **Industrial Automation:** 2.7%
- **Machinery:** 2.7%
- **Other:** 55.2%

#### Act!

- **Financial Services:** 9.0%
- **Marketing and Advertising:** 5.5%
- **Real Estate:** 5.3%
- **Construction:** 5.1%
- **Insurance:** 4.5%
- **Information Technology and Services:** 3.9%
- **Computer Software:** 3.7%
- **Non-Profit Organization Management:** 2.2%
- **Wholesale:** 2.0%
- **Health, Wellness and Fitness:** 2.0%
- **Other:** 56.7%

---
## Alternatives

### Alternatives to Freshsales

- [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) — 4.4/5 stars (25787 reviews)
- [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — 4.4/5 stars (13798 reviews)
- [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) — 4.1/5 stars (2928 reviews)
- [ActiveCampaign](https://www.g2.com/products/activecampaign/reviews) — 4.4/5 stars (14683 reviews)
- [Close](https://www.g2.com/products/close/reviews) — 4.7/5 stars (2038 reviews)
- [Nutshell](https://www.g2.com/products/nutshell/reviews) — 4.3/5 stars (1426 reviews)
- [Outreach](https://www.g2.com/products/outreach/reviews) — 4.3/5 stars (3569 reviews)
- [Salesflare](https://www.g2.com/products/salesflare/reviews) — 4.8/5 stars (302 reviews)
- [Pipedrive](https://www.g2.com/products/pipedrive/reviews) — 4.3/5 stars (3044 reviews)
- [Copper](https://www.g2.com/products/copper/reviews) — 4.5/5 stars (1157 reviews)

### Alternatives to GoldMine

- [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) — 4.4/5 stars (25787 reviews)
- [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — 4.4/5 stars (13798 reviews)
- [Pipedrive](https://www.g2.com/products/pipedrive/reviews) — 4.3/5 stars (3044 reviews)
- [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) — 4.1/5 stars (2928 reviews)
- [Dynamics 365 Sales](https://www.g2.com/products/dynamics-365-sales/reviews) — 3.8/5 stars (1618 reviews)
- [Nimble CRM](https://www.g2.com/products/nimble/reviews) — 4.5/5 stars (1113 reviews)
- [SAP Sales Cloud](https://www.g2.com/products/sap-sap-sales-cloud/reviews) — 4.2/5 stars (998 reviews)
- [Insightly CRM](https://www.g2.com/products/insightly-crm/reviews) — 4.2/5 stars (941 reviews)
- [Sugar Sell](https://www.g2.com/products/sugar-sell/reviews) — 3.8/5 stars (776 reviews)
- [Maximizer](https://www.g2.com/products/maximizer/reviews) — 4.0/5 stars (673 reviews)

### Alternatives to Act!

- [GreenRope](https://www.g2.com/products/greenrope/reviews) — 4.3/5 stars (225 reviews)
- [Keap](https://www.g2.com/products/thryv-keap/reviews) — 3.8/5 stars (27 reviews)
- [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) — 4.4/5 stars (25787 reviews)
- [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — 4.4/5 stars (13798 reviews)
- [Pipedrive](https://www.g2.com/products/pipedrive/reviews) — 4.3/5 stars (3044 reviews)
- [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) — 4.1/5 stars (2928 reviews)
- [Dynamics 365 Sales](https://www.g2.com/products/dynamics-365-sales/reviews) — 3.8/5 stars (1618 reviews)
- [Nutshell](https://www.g2.com/products/nutshell/reviews) — 4.3/5 stars (1426 reviews)
- [Nimble CRM](https://www.g2.com/products/nimble/reviews) — 4.5/5 stars (1113 reviews)
- [SAP Sales Cloud](https://www.g2.com/products/sap-sap-sales-cloud/reviews) — 4.2/5 stars (998 reviews)

---
## Top Discussions

### Freshsales

- Title: [What is Freshsales used for?](https://www.g2.com/discussions/what-is-freshsales-used-for) — 2 comments, 1 upvote
  > **Top comment:** "It's used for a number of things from lead generation to managing client accounts. It's a great tool to keep everything under 1 umbrella that is accessible..."
- Title: [What are the three benefits of CRM?](https://www.g2.com/discussions/freshsales-what-are-the-three-benefits-of-crm) — 2 comments
  > **Top comment:** "1. Creating sequences/pipelines to contact leads quicker and stay in communication with them easier
2. Allowing the sales team to easily access the..."
- Title: [What is Freshsales CRM?](https://www.g2.com/discussions/what-is-freshsales-crm) — 1 comment
  > **Top comment:** "It's a CRM software."
- Title: [What are the features of CRM software?](https://www.g2.com/discussions/freshsales-what-are-the-features-of-crm-software) — 1 comment
  > **Top comment:** "Very nice software "
- Title: [How to improve more on fresh sales](https://www.g2.com/discussions/how-to-improve-more-on-fresh-sales) — 1 comment, 1 upvote
  > **Top comment:** "Auto WhatsApp feature "

### GoldMine

- Title: [I would like to hire people to make calls to gather information for my database w/o changing anythin](https://www.g2.com/discussions/12417-i-would-like-to-hire-people-to-make-calls-to-gather-information-for-my-database-w-o-changing-anythin) — 1 comment, 1 upvote
  > **Top comment:** "Use Zoho CRM"
- Title: [When will the winmail.dat issue be fixed?](https://www.g2.com/discussions/12394-when-will-the-winmail-dat-issue-be-fixed) — 1 comment, 1 upvote
  > **Top comment:** "The winmail.dat issue has been solved and is addressed in Ivanti Forums,..."
- Title: [How do I access "the community" in future?](https://www.g2.com/discussions/12358-how-do-i-access-the-community-in-future) — 1 comment, 1 upvote
  > **Top comment:** "To access the Goldmine Community, try going to https://www.goldmine.com/community/"
- Title: [Is there a true cloud version of this yet?](https://www.g2.com/discussions/is-there-a-true-cloud-version-of-this-yet) — 1 comment, 1 upvote
  > **Top comment:** "The version of Goldmine is still not a true cloud-based version of the software.  There result is very slow response times with data queries.  The mobile..."

### Act!

- Title: [How should I get Pro to my mobile device?](https://www.g2.com/discussions/how-should-i-get-pro-to-my-mobile-device-7d03ea84-6ea4-471b-adcc-5dfbdbb1de17) — 2 comments, 1 upvote
  > **Top comment:** "If you are using Act! Pro then the only sensible option is to use the Handheld Contact addon as this offers a really effective solution. A 'subset' of your..."
- Title: [Assigning contacts to users?](https://www.g2.com/discussions/assigning-contacts-to-users) — 2 comments, 1 upvote
  > **Top comment:** "It all comes down to how you want to implement this territory management. 

You can set security roles for the users and contact entries to enable or..."
- Title: [Will it integrate with my ERP?](https://www.g2.com/discussions/will-it-integrate-with-my-erp) — 1 comment, 1 upvote
  > **Top comment:** "Act! CRM can integrate with your ERP (enterprise resource planning) system, depending on which ERP system you are using."
- Title: [How do I hire an office assistant who is trained to use Act!, without having to train them?](https://www.g2.com/discussions/how-do-i-hire-an-office-assistant-who-is-trained-to-use-act-without-having-to-train-them) — 1 comment, 1 upvote
  > **Top comment:** "Hi, we are a partner of Act! in the Philippines.

We can assist you in setting up your AMA and other things in Act!.

You might want to send me an email..."
- Title: [Pay but no play](https://www.g2.com/discussions/33997-pay-but-no-play) — 1 comment, 1 upvote
  > **Top comment:** "Call their technical support. They really are attentive!"

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/freshsales-vs-goldmine-vs-act)