Compare Freshsales and GMass
At a Glance
Market Segments
Small-Business (67.9% of reviews)
Small-Business (86.2% of reviews)
Entry-Level Pricing
Starting at $9.00 1 User Per Month
No pricing available
Freshsales
Star Rating
(1,228)4.5 out of 5
Market Segments
Small-Business (67.9% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $9.00 1 User Per Month
Browse all 3 pricing plans
GMass
Star Rating
(1,290)4.7 out of 5
Market Segments
Small-Business (86.2% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about GMass
Summary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that GMass excels in email deliverability, with users noting that it is the only tool that consistently delivers emails to regular inboxes rather than promotions or spam folders. This reliability is crucial for effective outreach campaigns.
- Users say that Freshsales stands out for its user-friendly interface and robust automation capabilities. Reviewers appreciate how it simplifies lead management and allows for easy customization, making it a favorite among small businesses looking to streamline their sales processes.
- According to verified reviews, GMass offers impressive flexibility with its API, enabling users to create custom campaigns and automate outreach effectively. This feature is particularly appealing for B2B businesses that require tailored solutions for their email marketing efforts.
- Reviewers mention that Freshsales provides a comprehensive view of the sales pipeline, which helps users manage leads more effectively. The ability to categorize leads into different segments, such as cold or hot leads, is highlighted as a significant time-saver for sales teams.
- G2 reviewers highlight that both platforms have strong email tracking features, but GMass users specifically appreciate the intuitive logging of sent emails and their statuses, which enhances their ability to monitor engagement and optimize campaigns.
- Users report that while Freshsales has a solid overall rating, GMass edges ahead in terms of support quality and ease of setup, with many users praising GMass for its straightforward onboarding process and responsive customer service.
Pricing
Entry-Level Pricing
Freshsales
Growth
Starting at $9.00
1 User Per Month
Tailored for startups and SMBs seeking efficient pipeline management and engagement across channels
- Web Forms
- SMS & WhatsApp
- Basic Workflows
GMass
No pricing availableFree Trial
Freshsales
Free Trial is available
GMass
No trial information availableRatings
Meets Requirements
8.7
1,043
9.5
905
Ease of Use
9.0
1,057
9.3
934
Ease of Setup
8.7
563
9.3
445
Ease of Admin
8.9
535
9.2
272
Quality of Support
8.8
1,012
9.2
776
Has the product been a good partner in doing business?
9.0
529
9.4
256
Product Direction (% positive)
9.3
1,037
9.2
842
Features by Category
Sales Force Automation
8.9
717
|
Verified
Not enough data
8.3
416
Not enough data
8.8
707
|
Verified
Not enough data
8.5
705
|
Verified
Not enough data
8.3
506
|
Verified
Not enough data
8.6
336
|
Verified
Not enough data
8.2
481
|
Verified
Not enough data
8.1
467
Not enough data
8.4
509
|
Verified
Not enough data
Marketing Automation
8.5
548
Not enough data
8.5
521
Not enough data
8.9
628
Not enough data
7.9
114
Not enough data
Customer Support
8.5
533
Not enough data
8.6
541
Not enough data
8.6
547
Not enough data
8.2
457
Not enough data
8.5
477
Not enough data
Reporting & Analytics
8.4
630
|
Verified
Not enough data
8.6
664
|
Verified
Not enough data
8.3
507
|
Verified
Not enough data
Mobile & Social
Feature Not Available
Not enough data
8.2
207
|
Verified
Not enough data
8.3
330
|
Verified
Not enough data
Platform
8.4
404
|
Verified
Not enough data
8.5
396
|
Verified
Not enough data
8.7
414
|
Verified
Not enough data
8.3
314
|
Verified
Not enough data
7.7
258
Not enough data
8.0
301
|
Verified
Not enough data
8.8
410
|
Verified
Not enough data
8.0
285
|
Verified
Not enough data
Integration
8.4
375
|
Verified
Not enough data
8.3
333
|
Verified
Not enough data
7.9
297
|
Verified
Not enough data
Generative AI
7.6
85
Not enough data
Agentic AI - CRM
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Email Marketing
9.3
12
Not enough data
9.2
11
Not enough data
8.1
9
Not enough data
8.8
11
Not enough data
Online Marketing
9.0
8
Not enough data
8.5
8
Not enough data
8.1
12
Not enough data
9.4
9
Not enough data
Not enough data
Not enough data
Lead Management
8.9
9
Not enough data
8.5
8
Not enough data
8.7
10
Not enough data
8.5
9
Not enough data
8.9
9
Not enough data
8.9
11
Not enough data
9.2
10
Not enough data
8.7
9
Not enough data
Campaign Management
9.2
6
Not enough data
8.8
7
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Social
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
9.3
5
Not enough data
Not enough data
Not enough data
Reporting & Analytics
8.7
10
Not enough data
8.5
11
Not enough data
8.6
7
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
9.0
5
Not enough data
8.6
6
Not enough data
8.3
6
Not enough data
9.3
5
Not enough data
Not enough data
Not enough data
8.1
6
Not enough data
Not enough data
Not enough data
Agentic AI - Marketing Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integration
8.6
7
Not enough data
8.3
6
Not enough data
9.0
5
Not enough data
Lead Generation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Facilitation
8.1
19
Not enough data
8.3
19
Not enough data
8.6
20
Not enough data
8.7
18
Not enough data
Organization
8.6
20
Not enough data
8.9
19
Not enough data
7.9
19
Not enough data
Performance Analysis
7.9
17
Not enough data
8.3
23
Not enough data
Sales Analysis
7.8
20
Not enough data
8.8
21
Not enough data
Generative AI
8.3
12
Not enough data
7.9
13
Not enough data
Agentic AI - AI Sales Assistant
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integrated Workflows
9.0
236
|
Verified
Not enough data
8.9
244
|
Verified
Not enough data
8.4
182
|
Verified
Not enough data
8.7
182
|
Verified
Not enough data
8.9
219
|
Verified
Not enough data
8.7
69
Not enough data
8.8
64
Not enough data
Repeatability and Reportability
8.9
206
|
Verified
Not enough data
8.9
222
|
Verified
Not enough data
8.9
220
|
Verified
Not enough data
8.7
186
|
Verified
Not enough data
7.6
57
Not enough data
AI and Automation
8.4
66
Not enough data
8.2
69
Not enough data
8.3
62
Not enough data
7.9
63
Not enough data
7.7
59
Not enough data
Generative AI
8.2
28
Not enough data
Agentic AI - Sales Engagement
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customization
9.1
17
Not enough data
8.3
16
Not enough data
8.2
14
Not enough data
8.3
15
Not enough data
Additional Functionality
8.4
15
Not enough data
8.2
12
Not enough data
8.4
15
Not enough data
8.5
11
Not enough data
8.3
13
Not enough data
Agentic AI - Visitor Identification
Not enough data
Not enough data
Agentic AI - Lead Scoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Attribution
8.8
50
Not enough data
9.0
51
Not enough data
8.6
50
Not enough data
Discovery
8.9
51
Not enough data
8.5
53
Not enough data
8.7
50
Not enough data
Management
8.7
49
Not enough data
9.0
51
Not enough data
Platform
8.5
49
Not enough data
8.7
51
Not enough data
Agentic AI - Sales Performance Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Incentives
8.5
28
Not enough data
8.6
29
Not enough data
7.9
28
Not enough data
8.3
30
Not enough data
Personalization
8.8
32
Not enough data
8.6
33
Not enough data
8.6
34
Not enough data
8.4
31
Not enough data
Administrative
8.5
32
Not enough data
8.4
29
Not enough data
8.4
28
Not enough data
Agentic AI - Email Tracking
Not enough data
7.6
35
Not enough data
8.2
37
Not enough data
7.8
33
Not enough data
7.8
34
Not enough data
7.9
34
Not enough data
8.0
34
Not enough data
8.3
34
Analytics
8.9
223
8.8
365
8.8
216
8.8
340
8.2
50
8.7
300
Customizations
9.0
233
9.1
327
9.2
238
9.2
349
8.9
245
9.0
329
8.6
219
8.9
307
8.9
240
8.6
292
Generative AI
7.7
32
6.9
72
Agentic AI - Sales Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Sourcing
8.1
84
Not enough data
8.4
84
Not enough data
8.2
78
Not enough data
8.4
89
Not enough data
8.3
84
Not enough data
Predictive Analytics
8.1
85
Not enough data
8.2
83
Not enough data
8.0
78
Not enough data
7.6
80
Not enough data
Sales Management
8.4
89
Not enough data
7.8
79
Not enough data
8.3
84
Not enough data
8.7
89
Not enough data
Agentic AI - Outbound Call Tracking
Not enough data
Not enough data
Not enough data
Not enough data
Calling
8.8
137
Not enough data
8.8
120
Not enough data
8.7
130
Not enough data
9.1
146
Not enough data
Not enough data
Not enough data
Contacts
9.0
151
Not enough data
9.0
137
Not enough data
9.0
143
Not enough data
Insights
9.1
165
Not enough data
9.1
142
Not enough data
8.9
123
Not enough data
9.0
145
Not enough data
9.0
141
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Freshsales and GMass are categorized as Email Tracking
Unique Categories
Freshsales is categorized as Sales Engagement, AI Sales Assistant, Online Form Builder, Outbound Call Tracking, Sales Analytics, Lead Scoring, Sales Performance Management, CRM, Visitor Identification, and Marketing Automation
GMass has no unique categories
Reviews
Reviewers' Company Size
Freshsales
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
GMass
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
16.7%
Computer Software
13.8%
Marketing and Advertising
7.8%
Financial Services
4.1%
Internet
3.6%
Other
54.0%
Marketing and Advertising
18.2%
Information Technology and Services
5.6%
Real Estate
4.3%
Computer Software
3.9%
Education Management
3.6%
Other
64.4%
Alternatives
Discussions
What is Freshsales used for?
2 Comments
BP
It's used for a number of things from lead generation to managing client accounts. It's a great tool to keep everything under 1 umbrella that is accessible...Read more
What are the three benefits of CRM?
2 Comments
BP
1. Creating sequences/pipelines to contact leads quicker and stay in communication with them easier
2. Allowing the sales team to easily access the...Read more
