Compare Freshsales and folk 
Featured Products
At a Glance
Market Segments
Small-Business (67.9% of reviews)
Small-Business (97.2% of reviews)
Entry-Level Pricing
Starting at $9.00 1 User Per Month
Starting at $30.00 1 Users Per Year
Freshsales
Star Rating
(1,229)4.5 out of 5
Market Segments
Small-Business (67.9% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $9.00 1 User Per Month
Browse all 3 pricing plansfolk
Star Rating
(327)4.5 out of 5
Market Segments
Small-Business (97.2% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $30.00 1 Users Per Year
Browse all 2 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Freshsales excels in creating a structured sales funnel, allowing users to categorize leads effectively. Users appreciate its user-friendly interface and automation capabilities, which simplify lead management and save time.
- Users say that Folk stands out for its simple setup and seamless integration with tools like email and WhatsApp. Reviewers highlight how easy it is to get started, making it a great choice for those looking for a quick and intuitive solution.
- According to verified reviews, Freshsales has a higher overall satisfaction score, reflecting its strong performance in areas like opportunity management and reporting. Users find that it provides a clear view of their sales pipeline, which is crucial for effective decision-making.
- Reviewers mention that Folk's intuitive design makes managing contacts and tracking conversations effortless. The integration of notes and reminders in one platform is particularly praised, helping users stay organized without missing important follow-ups.
- G2 reviewers highlight that while Freshsales offers robust features for small businesses, it also faces challenges in email tracking compared to Folk. Users have noted that Folk's email tracking capabilities, although simpler, are effective for their needs.
- Users report that Freshsales provides a more comprehensive CRM experience, with features like customizable filters and detailed reporting, which are essential for sales teams. In contrast, Folk is seen as a more streamlined tool, ideal for those who prioritize ease of use over extensive features.
Pricing
Entry-Level Pricing
Freshsales
Growth
Starting at $9.00
1 User Per Month
Tailored for startups and SMBs seeking efficient pipeline management and engagement across channels
- Web Forms
- SMS & WhatsApp
- Basic Workflows
folk
Standard
Starting at $30.00
1 Users Per Year
- Pipeline management
- Email campaigns
- Enrichment
Free Trial
Freshsales
Free Trial is available
folk
Free Trial is available
Ratings
Meets Requirements
8.7
1,043
8.4
320
Ease of Use
9.0
1,057
8.9
322
Ease of Setup
8.7
563
8.9
272
Ease of Admin
8.9
535
8.7
112
Quality of Support
8.8
1,012
9.1
271
Has the product been a good partner in doing business?
9.0
529
8.9
107
Product Direction (% positive)
9.3
1,037
9.6
316
Features by Category
Sales Force Automation
8.9
717
|
Verified
8.6
267
8.3
416
7.8
242
8.8
707
|
Verified
8.4
253
8.5
705
|
Verified
7.4
251
8.3
506
|
Verified
Feature Not Available
8.6
336
|
Verified
8.3
252
8.2
481
|
Verified
Feature Not Available
8.1
467
Feature Not Available
8.4
509
|
Verified
7.1
231
Marketing Automation
8.5
548
7.7
238
8.5
521
7.4
229
8.9
628
8.5
247
7.9
114
Feature Not Available
Customer Support
8.5
533
Feature Not Available
8.6
541
Feature Not Available
8.6
547
Feature Not Available
8.2
457
Feature Not Available
8.5
477
Feature Not Available
Reporting & Analytics
8.4
630
|
Verified
6.7
68
8.6
664
|
Verified
7.0
67
8.3
507
|
Verified
Feature Not Available
Mobile & Social
Feature Not Available
7.2
228
8.2
207
|
Verified
7.7
238
8.3
330
|
Verified
6.9
63
Platform
8.4
404
|
Verified
7.8
244
8.5
396
|
Verified
7.9
242
8.7
414
|
Verified
8.0
239
8.3
314
|
Verified
Feature Not Available
7.7
258
Feature Not Available
8.0
301
|
Verified
Feature Not Available
8.8
410
|
Verified
8.6
244
8.0
285
|
Verified
Feature Not Available
Integration
8.4
375
|
Verified
8.5
230
8.3
333
|
Verified
7.5
224
7.9
297
|
Verified
Feature Not Available
Generative AI
7.6
85
7.0
209
Agentic AI - CRM
Not enough data
6.0
17
Not enough data
6.7
17
Not enough data
6.6
16
Not enough data
6.2
15
Not enough data
6.6
16
Not enough data
6.0
15
Not enough data
6.4
16
Email Marketing
Not enough data
7.8
102
Not enough data
8.3
103
Not enough data
7.9
99
Not enough data
8.4
99
Not enough data
8.2
100
Not enough data
8.1
98
Not enough data
7.6
98
Not enough data
7.8
97
Not enough data
6.7
91
Reporting & Analytics
Not enough data
6.5
96
Not enough data
7.3
93
Generative AI
Not enough data
7.3
57
Not enough data
6.9
54
Agentic AI - Email Marketing
Not enough data
5.0
6
Not enough data
5.0
6
Not enough data
4.7
5
Not enough data
4.7
5
Not enough data
4.7
5
Integration
Not enough data
8.2
102
Not enough data
7.2
99
Not enough data
6.9
97
Not enough data
7.7
98
Not enough data
7.0
98
Not enough data
6.4
94
Email Marketing
9.3
12
Not enough data
9.2
11
Not enough data
8.1
9
Not enough data
8.8
11
Not enough data
Online Marketing
9.0
8
Not enough data
8.5
8
Not enough data
8.1
12
Not enough data
9.4
9
Not enough data
Not enough data
Not enough data
Lead Management
8.9
9
Not enough data
8.5
8
Not enough data
8.7
10
Not enough data
8.5
9
Not enough data
8.9
9
Not enough data
8.9
11
Not enough data
9.2
10
Not enough data
8.7
9
Not enough data
Campaign Management
9.2
6
Not enough data
8.8
7
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Social
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
9.3
5
Not enough data
Not enough data
Not enough data
Reporting & Analytics
8.7
10
Not enough data
8.5
11
Not enough data
8.6
7
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
9.0
5
Not enough data
8.6
6
Not enough data
8.3
6
Not enough data
9.3
5
Not enough data
Not enough data
Not enough data
8.1
6
Not enough data
Not enough data
Not enough data
Agentic AI - Marketing Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integration
8.6
7
Not enough data
8.3
6
Not enough data
9.0
5
Not enough data
Lead Generation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Facilitation
8.1
19
Not enough data
8.3
19
Not enough data
8.6
20
Not enough data
8.7
18
Not enough data
Organization
8.6
20
Not enough data
8.9
19
Not enough data
7.9
19
Not enough data
Performance Analysis
7.9
17
Not enough data
8.3
23
Not enough data
Sales Analysis
7.8
20
Not enough data
8.8
21
Not enough data
Generative AI
8.3
12
Not enough data
7.9
13
Not enough data
Agentic AI - AI Sales Assistant
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integrated Workflows
9.0
236
|
Verified
Not enough data
8.9
244
|
Verified
Not enough data
8.4
182
|
Verified
Not enough data
8.7
182
|
Verified
Not enough data
8.9
219
|
Verified
Not enough data
8.7
69
Not enough data
8.8
64
Not enough data
Repeatability and Reportability
8.9
206
|
Verified
Not enough data
8.9
222
|
Verified
Not enough data
8.9
220
|
Verified
Not enough data
8.7
186
|
Verified
Not enough data
7.6
57
Not enough data
AI and Automation
8.4
66
Not enough data
8.2
69
Not enough data
8.3
62
Not enough data
7.9
63
Not enough data
7.7
59
Not enough data
Generative AI
8.2
28
Not enough data
Agentic AI - Sales Engagement
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customization
9.1
17
Not enough data
8.3
16
Not enough data
8.2
14
Not enough data
8.3
15
Not enough data
Additional Functionality
8.4
15
Not enough data
8.2
12
Not enough data
8.4
15
Not enough data
8.5
11
Not enough data
8.3
13
Not enough data
Agentic AI - Visitor Identification
Not enough data
Not enough data
Agentic AI - Lead Scoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Attribution
8.8
50
Not enough data
9.0
51
Not enough data
8.6
50
Not enough data
Discovery
8.9
51
Not enough data
8.5
53
Not enough data
8.7
50
Not enough data
Management
8.7
49
Not enough data
9.0
51
Not enough data
Platform
8.5
49
Not enough data
8.7
51
Not enough data
Agentic AI - Google Workspace for Sales
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Sales Performance Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Incentives
8.5
28
Not enough data
8.6
29
Not enough data
7.9
28
Not enough data
8.3
30
Not enough data
Personalization
8.8
32
Not enough data
8.6
33
Not enough data
8.6
34
Not enough data
8.4
31
Not enough data
Administrative
8.5
32
Not enough data
8.4
29
Not enough data
8.4
28
Not enough data
Agentic AI - Email Tracking
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics
8.9
223
8.1
70
8.8
216
8.0
69
8.2
50
7.6
68
Customizations
9.0
233
8.4
69
9.2
238
7.3
67
8.9
245
7.9
67
8.6
219
7.4
68
8.9
240
8.1
68
Generative AI
7.7
32
7.2
41
Agentic AI - Sales Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Sourcing
8.1
84
Not enough data
8.4
84
Not enough data
8.2
78
Not enough data
8.4
89
Not enough data
8.3
84
Not enough data
Predictive Analytics
8.1
85
Not enough data
8.2
83
Not enough data
8.0
78
Not enough data
7.6
80
Not enough data
Sales Management
8.4
89
Not enough data
7.8
79
Not enough data
8.3
84
Not enough data
8.7
89
Not enough data
Agentic AI - Outbound Call Tracking
Not enough data
Not enough data
Not enough data
Not enough data
Calling
8.8
137
Not enough data
8.8
120
Not enough data
8.7
130
Not enough data
9.1
146
Not enough data
Not enough data
Not enough data
Contacts
9.0
151
Not enough data
9.0
137
Not enough data
9.0
143
Not enough data
Insights
9.1
165
Not enough data
9.1
142
Not enough data
8.9
123
Not enough data
9.0
145
Not enough data
9.0
141
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Freshsales and folk are categorized as Email Tracking and CRM
Unique Categories
Freshsales is categorized as Sales Engagement, AI Sales Assistant, Online Form Builder, Outbound Call Tracking, Sales Analytics, Lead Scoring, Sales Performance Management, Visitor Identification, and Marketing Automation
folk is categorized as Google Workspace for Sales and Email Marketing
Reviews
Reviewers' Company Size
Freshsales
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
folk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
16.7%
Computer Software
13.8%
Marketing and Advertising
7.8%
Financial Services
4.1%
Internet
3.6%
Other
54.0%
Marketing and Advertising
10.9%
Consulting
9.9%
Computer Software
9.9%
Venture Capital & Private Equity
6.5%
Financial Services
6.2%
Other
56.5%
Alternatives
Discussions
What is Freshsales used for?
2 Comments
BP
It's used for a number of things from lead generation to managing client accounts. It's a great tool to keep everything under 1 umbrella that is accessible...Read more
What are the three benefits of CRM?
2 Comments
BP
1. Creating sequences/pipelines to contact leads quicker and stay in communication with them easier
2. Allowing the sales team to easily access the...Read more
folk has no discussions with answers
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