Compare Freshdesk and Zoho TeamInbox 
At a Glance
Market Segments
Small-Business (48.6% of reviews)
Small-Business (76.9% of reviews)
Entry-Level Pricing
$19.00 1 User per month billed annually Per Month
No pricing available
Freshdesk
Star Rating
(3,729)4.4 out of 5
Market Segments
Small-Business (48.6% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00 1 User per month billed annually Per Month
Free Trial is available
Browse all 6 pricing plansZoho TeamInbox
Star Rating
(13)4.2 out of 5
Market Segments
Small-Business (76.9% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Zoho TeamInboxSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Freshdesk excels in ticket management, with users highlighting its structured and efficient approach. The automation features significantly reduce manual work for customer support, making it easier for teams to handle multiple customer queries simultaneously.
- Users say that Freshdesk's clean interface and easy navigation contribute to a less stressful daily support experience. Reviewers appreciate how quickly new hires can adapt to the platform without extensive training, which is a major plus for teams looking to onboard staff efficiently.
- According to verified reviews, Zoho TeamInbox shines in facilitating seamless communication among team members. Users enjoy the ability to collaborate on emails without unnecessary back and forth, which enhances teamwork and keeps everyone aligned on tasks.
- Reviewers mention that while Zoho TeamInbox offers a streamlined communication experience, it may not provide the same level of robust features as Freshdesk for ticket management. Users have noted that Freshdesk's automation and SLA management tools are particularly beneficial for customer support teams.
- G2 reviewers highlight that Freshdesk has a significantly higher overall satisfaction score compared to Zoho TeamInbox, indicating a stronger market presence and user trust. This is reflected in the volume of recent reviews, with Freshdesk receiving 95 reviews in the last 90 days, while Zoho TeamInbox has not received any.
- Users express that while both platforms are relatively easy to set up, Freshdesk's intuitive onboarding process is often praised for its effectiveness. This ease of setup, combined with its comprehensive support features, makes Freshdesk a preferred choice for many small businesses.
Pricing
Entry-Level Pricing
Freshdesk
Freshdesk Email and Ticketing (Growth)
$19.00
1 User per month billed annually Per Month
Omnichannel engagement, AI agents, and robust ticketing across web, SMS, messaging and email
- Automations
- Help Desk and Ticketing: Ticketing, Shared inbox, Threads and tasks, Customer portal
- Analytics: OOB analytics and standard reports
Zoho TeamInbox
No pricing availableFree Trial
Freshdesk
Free Trial is available
Zoho TeamInbox
No trial information availableRatings
Meets Requirements
8.6
3,266
8.5
8
Ease of Use
8.9
3,288
8.8
8
Ease of Setup
8.6
2,344
8.6
7
Ease of Admin
8.7
2,198
Not enough data
Quality of Support
8.7
3,163
7.6
7
Has the product been a good partner in doing business?
8.8
2,121
Not enough data
Product Direction (% positive)
8.8
3,237
10.0
8
Features by Category
Ticket and Case Management
8.9
2243
|
Verified
Not enough data
8.8
2258
|
Verified
Not enough data
8.5
2183
|
Verified
Not enough data
8.5
2060
|
Verified
Not enough data
8.3
1807
|
Verified
Not enough data
8.5
2090
|
Verified
Not enough data
8.7
2020
|
Verified
Not enough data
8.3
1373
|
Verified
Not enough data
Generative AI
7.3
328
Not enough data
7.4
323
Not enough data
Agentic AI - Help Desk
7.1
57
Not enough data
6.8
56
Not enough data
7.2
56
Not enough data
Communication Channels
8.6
1924
|
Verified
Not enough data
8.9
2087
|
Verified
Not enough data
8.4
1313
|
Verified
Not enough data
8.0
1188
|
Verified
Not enough data
7.9
933
|
Verified
Not enough data
Platform
8.1
1156
|
Verified
Not enough data
8.1
1658
|
Verified
Not enough data
8.6
1547
|
Verified
Not enough data
8.3
1151
|
Verified
Not enough data
8.0
1874
|
Verified
Not enough data
8.3
1961
|
Verified
Not enough data
Channels
8.4
357
Not enough data
8.0
333
Not enough data
7.5
322
Not enough data
Design
8.2
330
Not enough data
7.8
334
Not enough data
8.3
354
Not enough data
8.3
343
Not enough data
8.4
331
Not enough data
Generative AI
7.7
262
Not enough data
7.7
262
Not enough data
Usability
8.7
263
Not enough data
8.7
259
Not enough data
8.8
251
Not enough data
Reporting
8.6
245
Not enough data
8.5
241
Not enough data
8.6
253
Not enough data
Generative AI
7.5
178
Not enough data
7.5
178
Not enough data
Conversational Platform
8.3
432
Not enough data
8.3
378
Not enough data
8.3
371
Not enough data
8.4
307
Not enough data
Support Automation
8.4
388
Not enough data
8.4
408
Not enough data
8.3
373
Not enough data
8.2
314
Not enough data
Generative AI
7.4
207
Not enough data
7.4
203
Not enough data
Generative AI
7.8
116
Not enough data
7.9
114
Not enough data
7.6
113
Not enough data
Communication
8.8
583
|
Verified
Not enough data
8.7
601
|
Verified
Not enough data
8.7
494
|
Verified
Not enough data
8.5
199
Not enough data
8.2
202
Not enough data
Internal Use
8.1
1658
|
Verified
Not enough data
8.6
203
Not enough data
8.2
186
Not enough data
8.8
558
|
Verified
Not enough data
8.8
519
|
Verified
Not enough data
8.6
547
|
Verified
Not enough data
Generative AI
7.9
139
Not enough data
Self-Service Experience
8.7
959
Not enough data
8.6
911
Not enough data
8.3
682
Not enough data
8.2
238
Not enough data
8.4
255
Not enough data
Self-Service Platform
8.5
252
Not enough data
8.6
259
Not enough data
8.0
220
Not enough data
8.4
237
Not enough data
Agentic AI - Customer Self-Service
7.7
16
Not enough data
7.7
15
Not enough data
7.9
16
Not enough data
7.7
17
Not enough data
7.6
17
Not enough data
7.6
16
Not enough data
7.8
16
Not enough data
Generative AI
8.2(won by default)
79
Not enough data
8.0(won by default)
79
Not enough data
Process
8.6(won by default)
162
Not enough data
9.3(won by default)
484
Not enough data
8.6(won by default)
371
Not enough data
Channels
9.2(won by default)
479
Not enough data
8.7(won by default)
415
Not enough data
8.8(won by default)
376
Not enough data
8.5(won by default)
340
Not enough data
8.3(won by default)
58
Not enough data
Insight
8.6(won by default)
382
Not enough data
8.7(won by default)
169
Not enough data
8.6(won by default)
373
Not enough data
9.1(won by default)
445
Not enough data
Generative AI
7.8
86
Not enough data
7.7
85
Not enough data
Customer Query Resolution - AI Customer Support Agents
8.9
9
Not enough data
8.5
9
Not enough data
8.3
9
Not enough data
8.5
9
Not enough data
8.0
9
Not enough data
Customer Interaction Automation - AI Customer Support Agents
8.0
9
Not enough data
8.7
10
Not enough data
8.7
10
Not enough data
8.5
10
Not enough data
Automation
9.3
9
Not enough data
8.7
9
Not enough data
9.1
9
Not enough data
Autonomy
6.9
9
Not enough data
8.3
9
Not enough data
8.3
9
Not enough data
8.0
9
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Freshdesk and Zoho TeamInbox are categorized as Shared Inbox
Unique Categories
Zoho TeamInbox has no unique categories
Reviews
Reviewers' Company Size
Freshdesk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zoho TeamInbox
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
17.1%
Computer Software
12.7%
Financial Services
4.1%
Internet
4.0%
Education Management
3.8%
Other
58.3%
Retail
15.4%
Mechanical or Industrial Engineering
15.4%
Marketing and Advertising
15.4%
Mental Health Care
7.7%
Management Consulting
7.7%
Other
38.5%
Alternatives
Discussions
What is the use of freshdesk?
3 Comments
CK
Freshdesk is a Helpdesk web based Software as a Service product. It has many features which include helpdesk, chat, service desk, etc.Read more
Zoho TeamInbox has no discussions with answers
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