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Compare Freshdesk, Zendesk Support, and Zoho Desk

Pricing

 
Sprout
Free
for UNLIMITED agents
Essential
$5
/month
FREE
$0
/agent/month
 
Blossom
$19
/ agent / month billed annually
Team
$19
/month
PROFESSIONAL
$12
/agent/month
 
Garden
$35
/ agent / month billed annually
Professional
$49
/month
ENTERPRISE
$25
/agent/month
 
Estate
$49
/ agent / month billed annually
Enterprise
$99
/month
 
Forest
$89
/ agent / month billed annually
 
Free Trial
Free Trial
Free Trial
Freshdesk
Sprout
Freefor UNLIMITED agents
Blossom
$19/ agent / month billed annually
Garden
$35/ agent / month billed annually
Estate
$49/ agent / month billed annually
Forest
$89/ agent / month billed annually
Free Trial
Zendesk Support
Essential
$5/month
Team
$19/month
Professional
$49/month
Enterprise
$99/month
Free Trial
Zoho Desk
FREE
$0/agent/month
PROFESSIONAL
$12/agent/month
ENTERPRISE
$25/agent/month
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.5
8.7
8.7
Ease of Use
Ease of Use
8.8
8.6
8.5
Ease of Setup
Ease of Setup
8.6
8.2
8.2
Ease of Admin
Ease of Admin
8.7
8.3
8.4
Quality of Support
Quality of Support
8.9
8.3
8.2
Ease of Doing Business With
Ease of Doing Business With
8.8
8.4
8.5
Product Direction (% positive)
Product Direction (% positive)
8.6
7.6
8.7
Meets Requirements
Freshdesk
8.5
Zendesk Support
8.7
Zoho Desk
8.7
Ease of Use
Freshdesk
8.8
Zendesk Support
8.6
Zoho Desk
8.5
Ease of Setup
Freshdesk
8.6
Zendesk Support
8.2
Zoho Desk
8.2
Ease of Admin
Freshdesk
8.7
Zendesk Support
8.3
Zoho Desk
8.4
Quality of Support
Freshdesk
8.9
Zendesk Support
8.3
Zoho Desk
8.2
Ease of Doing Business With
Freshdesk
8.8
Zendesk Support
8.4
Zoho Desk
8.5
Product Direction (% positive)
Freshdesk
8.6
Zendesk Support
7.6
Zoho Desk
8.7

Features

Ticket and Case Management
Workflow
Freshdesk
8.4
Zendesk Support
8.5
Zoho Desk
8.2
Response Automation
Freshdesk
8.5
Zendesk Support
8.4
Zoho Desk
8.4
SLA Management
Freshdesk
8.2
Zendesk Support
8.1
Zoho Desk
8.3
Attachments/Screencasts
Freshdesk
8.4
Zendesk Support
8.4
Zoho Desk
8.3
Ticket Collaboration
Freshdesk
8.6
Zendesk Support
8.6
Zoho Desk
8.6
Ticket creation user experience
Freshdesk
8.9
Zendesk Support
8.9
Zoho Desk
8.7
Ticket response user experience
Freshdesk
8.8
Zendesk Support
8.7
Zoho Desk
8.5
Knowledge Share
Knowledge Base
Freshdesk
8.8
Zendesk Support
8.6
Zoho Desk
8.7
Searchable Articles
Freshdesk
8.6
Zendesk Support
8.6
Zoho Desk
8.6
Community Forums
Freshdesk
8.4
Zendesk Support
8.2
Zoho Desk
8.3
Interactive FAQs & Forums
Freshdesk
8.5
Zendesk Support
8.2
Zoho Desk
8.4
Process
Mentions
Freshdesk
Not enough data available
Zendesk Support
8.4
Zoho Desk
8.9
Tickets
Freshdesk
9.4
Zendesk Support
9.2
Zoho Desk
9.1
Macros
Freshdesk
8.8
Zendesk Support
8.7
Zoho Desk
8.5
Collaboration
Freshdesk
9.1
Zendesk Support
8.7
Zoho Desk
8.9
Interaction
Web Portals
Freshdesk
7.2
Zendesk Support
8.6
Zoho Desk
8.5
Forum to Reponse
Freshdesk
8.5
Zendesk Support
8.5
Zoho Desk
8.5
Tickets and Tagging
Freshdesk
8.8
Zendesk Support
8.9
Zoho Desk
8.8
Live Chat
Freshdesk
8.8
Zendesk Support
8.6
Zoho Desk
8.6
Channels
Phone
Freshdesk
8.8
Zendesk Support
8.1
Zoho Desk
8.7
Text
Freshdesk
Not enough data available
Zendesk Support
8.5
Zoho Desk
9.1
Email
Freshdesk
9.3
Zendesk Support
9.0
Zoho Desk
9.2
Social
Freshdesk
8.9
Zendesk Support
8.6
Zoho Desk
8.7
Live Chat
Freshdesk
9.1
Zendesk Support
8.6
Zoho Desk
8.9
Insight
Surveys
Freshdesk
8.9
Zendesk Support
8.5
Zoho Desk
8.9
Reporting
Freshdesk
Not enough data available
Zendesk Support
8.4
Zoho Desk
9.0
Visitor Activity
Freshdesk
8.9
Zendesk Support
8.6
Zoho Desk
8.9
Help Desk
Freshdesk
9.2
Zendesk Support
8.7
Zoho Desk
9.2
Communication Channels
Customer Portal
Freshdesk
8.6
Zendesk Support
8.5
Zoho Desk
8.4
Email to Case
Freshdesk
9.0
Zendesk Support
8.8
Zoho Desk
8.7
Chat/Live Support
Freshdesk
8.5
Zendesk Support
8.4
Zoho Desk
8.5
Social Integration
Freshdesk
8.2
Zendesk Support
8.1
Zoho Desk
8.4
Call Center
Make, Receive, and Record Calls
Freshdesk
8.3
Zendesk Support
8.1
Zoho Desk
8.4
Customer and Contacts Database
Freshdesk
8.0
Zendesk Support
8.2
Zoho Desk
8.3
Products and Version Tracking
Freshdesk
8.2
Zendesk Support
8.2
Zoho Desk
8.4
Call Scripting
Freshdesk
8.2
Zendesk Support
7.9
Zoho Desk
8.2
Interactive Voice Response (IVR)
Freshdesk
8.4
Zendesk Support
7.8
Zoho Desk
8.3
Self Service/Community
Forums
Freshdesk
8.3
Zendesk Support
8.0
Zoho Desk
8.3
Knowledge Base
Freshdesk
8.5
Zendesk Support
8.4
Zoho Desk
8.4
Ideas/Feedback
Freshdesk
8.4
Zendesk Support
8.1
Zoho Desk
8.4
Q&A
Freshdesk
8.6
Zendesk Support
8.2
Zoho Desk
8.5
Reporting & Analytics
Social Monitoring
Freshdesk
8.2
Zendesk Support
8.0
Zoho Desk
8.4
Reporting
Freshdesk
7.8
Zendesk Support
8.0
Zoho Desk
8.2
Dashboards
Freshdesk
8.2
Zendesk Support
8.1
Zoho Desk
8.4
Platform
ITIL Compliance
Freshdesk
8.3
Zendesk Support
8.2
Zoho Desk
8.5
Mobile User Support
Freshdesk
8.1
Zendesk Support
8.1
Zoho Desk
8.4
Customization
Freshdesk
8.0
Zendesk Support
8.0
Zoho Desk
8.3
User, Role, and Access Management
Freshdesk
8.5
Zendesk Support
8.3
Zoho Desk
8.4
Internationalization
Freshdesk
8.1
Zendesk Support
8.2
Zoho Desk
8.2
Performance & Reliability
Freshdesk
8.8
Zendesk Support
8.5
Zoho Desk
8.7
Integration APIs
Freshdesk
8.2
Zendesk Support
8.4
Zoho Desk
8.5

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
52.7%
38.4%
71.5%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
36.4%
44.9%
22.9%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
10.9%
16.7%
5.6%
Freshdesk
Small-Business
52.7%
Mid-Market
36.4%
Enterprise
10.9%
Zendesk Support
Small-Business
38.4%
Mid-Market
44.9%
Enterprise
16.7%
Zoho Desk
Small-Business
71.5%
Mid-Market
22.9%
Enterprise
5.6%

Reviewers' Industry

 
Information Technology and Services
20.4%
Computer Software
17.8%
Information Technology and Services
23.9%
 
Computer Software
14.0%
Information Technology and Services
15.2%
Computer Software
10.4%
 
Internet
5.9%
Internet
10.0%
Telecommunications
4.0%
 
Education Management
3.7%
Marketing and Advertising
4.8%
Marketing and Advertising
4.0%
 
E-Learning
3.4%
Retail
3.4%
Internet
3.9%
 
Other
52.7%
Other
48.8%
Other
53.8%
Freshdesk
Information Technology and Services
20.4%
Computer Software
14.0%
Internet
5.9%
Education Management
3.7%
E-Learning
3.4%
Other
52.7%
Zendesk Support
Computer Software
17.8%
Information Technology and Services
15.2%
Internet
10.0%
Marketing and Advertising
4.8%
Retail
3.4%
Other
48.8%
Zoho Desk
Information Technology and Services
23.9%
Computer Software
10.4%
Telecommunications
4.0%
Marketing and Advertising
4.0%
Internet
3.9%
Other
53.8%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

János C.
Administrator in Information Technology and Services

Awesome Software . Nice to see Zoho Desk at the top in G2Crowd prpdocut listing in their own catogery and itś truly deserving.Simplicity is at itś best . The simplicity to configuring the software. Great way of working at the interface. Tracking of the...

Most Helpful Critical Review
Most Helpful Critical Review
Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

G2 User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

 
Freshdesk
Most Helpful Favorable Review
Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Most Helpful Critical Review
Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

Zendesk Support
Most Helpful Favorable Review
Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

Zoho Desk
Most Helpful Favorable Review
János C.
Administrator in Information Technology and Services

Awesome Software . Nice to see Zoho Desk at the top in G2Crowd prpdocut listing in their own catogery and itś truly deserving.Simplicity is at itś best . The simplicity to configuring the software. Great way of working at the interface. Tracking of the...

Most Helpful Critical Review
G2 User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

Screenshots

 
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Videos

 
No videos provided
Freshdesk
Zendesk Support
No videos provided
Zoho Desk

Downloads

Zendesk Support
No downloads provided
Zoho Desk
No downloads provided
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