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Compare Freshdesk and ZaZaChat 
Featured Products
At a Glance
Market Segments
Small-Business (48.3% of reviews)
Mid-Market (61.1% of reviews)
Entry-Level Pricing
$19.00 1 User per month billed annually Per Month
No pricing available
Freshdesk
Star Rating
(3,623)4.4 out of 5
Market Segments
Small-Business (48.3% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00 1 User per month billed annually Per Month
Free Trial is available
Browse all 6 pricing plansZaZaChat
Star Rating
(18)4.7 out of 5
Market Segments
Mid-Market (61.1% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about ZaZaChatSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Freshdesk excels in overall user satisfaction, boasting a significantly higher G2 Score compared to ZaZaChat. Users appreciate its clean interface and strong automation features, which streamline ticket management and enhance productivity.
- According to verified reviews, Freshdesk's implementation process is praised for its ease, with users highlighting the intuitive onboarding wizard that helps teams get started quickly. In contrast, while ZaZaChat is noted for being easy to deploy, it lacks the extensive user feedback that Freshdesk enjoys.
- Users say that Freshdesk's multi-channel support and SLA tracking are standout features that help teams stay organized and responsive. Reviewers mention that the shared inbox functionality prevents ticket duplication, making it easier to manage incoming requests effectively.
- Reviewers mention that ZaZaChat offers a professional appearance and is user-friendly, particularly for live conversations with customers. However, it falls short in overall market presence and user feedback, with only a handful of reviews compared to Freshdesk's extensive user base.
- G2 reviewers highlight that Freshdesk provides a higher quality of support, with users rating it positively for its responsiveness and helpfulness. In contrast, ZaZaChat, while rated well for support, does not have the same volume of feedback to validate its effectiveness.
- According to recent user feedback, both platforms are noted for their ease of use, but Freshdesk's comprehensive features and automation capabilities give it an edge in day-to-day usability. Users appreciate how Freshdesk helps align tickets to agents, boosting overall team productivity.
Pricing
Entry-Level Pricing
Freshdesk
Freshdesk Email and Ticketing (Growth)
$19.00
1 User per month billed annually Per Month
Omnichannel engagement, AI agents, and robust ticketing across web, SMS, messaging and email
- Automations
- Help Desk and Ticketing: Ticketing, Shared inbox, Threads and tasks, Customer portal
- Analytics: OOB analytics and standard reports
ZaZaChat
No pricing availableFree Trial
Freshdesk
Free Trial is available
ZaZaChat
No trial information availableRatings
Meets Requirements
8.6
3,187
9.1
15
Ease of Use
8.8
3,210
8.8
15
Ease of Setup
8.6
2,269
Not enough data
Ease of Admin
8.7
2,155
Not enough data
Quality of Support
8.7
3,085
9.0
15
Has the product been a good partner in doing business?
8.8
2,079
Not enough data
Product Direction (% positive)
8.8
3,162
10.0
15
Features by Category
Ticket and Case Management
8.9
2225
|
Verified
Not enough data
8.8
2232
|
Verified
Not enough data
8.5
2149
|
Verified
Not enough data
8.5
2038
|
Verified
Not enough data
8.3
1802
|
Verified
Feature Not Available
8.5
2088
|
Verified
Not enough data
8.7
2010
|
Verified
Not enough data
8.2
1374
|
Verified
Not enough data
Generative AI
7.3
331
Not enough data
7.4
328
Not enough data
Agentic AI - Help Desk
7.1
59
Not enough data
6.9
59
Not enough data
7.2
59
Not enough data
Communication Channels
8.6
1923
|
Verified
Not enough data
8.9
2070
|
Verified
Not enough data
8.4
1314
|
Verified
Not enough data
8.0
1193
|
Verified
Feature Not Available
7.9
940
|
Verified
Not enough data
Platform
8.0
1154
|
Verified
Not enough data
8.1
1662
|
Verified
Not enough data
8.6
1545
|
Verified
Not enough data
8.2
1142
|
Verified
Not enough data
8.0
1866
|
Verified
Not enough data
8.3
1959
|
Verified
Not enough data
Channels
8.3
355
Not enough data
7.9
333
Not enough data
7.5
324
Not enough data
Design
8.2
331
Not enough data
7.8
336
Not enough data
8.2
356
Not enough data
8.3
343
Not enough data
8.4
332
Not enough data
Generative AI
7.7
266
Not enough data
7.7
266
Not enough data
Usability
8.7
266
Not enough data
8.7
262
Not enough data
8.7
255
Not enough data
Reporting
8.6
249
Not enough data
8.5
245
Not enough data
8.6
257
Not enough data
Generative AI
7.5
182
Not enough data
7.6
182
Not enough data
Conversational Platform
8.3
433
Not enough data
8.3
381
Not enough data
8.3
373
Not enough data
8.4
308
Not enough data
Support Automation
8.4
389
Not enough data
8.4
410
Not enough data
8.2
373
Not enough data
8.2
314
Not enough data
Generative AI
7.4
209
Not enough data
7.4
206
Not enough data
Generative AI
7.9
118
Not enough data
7.9
117
Not enough data
7.6
116
Not enough data
Communication
8.8
585
|
Verified
Not enough data
8.7
602
|
Verified
Not enough data
8.7
496
|
Verified
Not enough data
8.5
200
Not enough data
8.2
202
Not enough data
Internal Use
8.1
1662
|
Verified
Not enough data
8.6
204
Not enough data
8.1
186
Not enough data
8.8
560
|
Verified
Not enough data
8.8
520
|
Verified
Not enough data
8.6
548
|
Verified
Not enough data
Generative AI
7.9
144
Not enough data
Self-Service Experience
8.7
960
Not enough data
8.6
913
Not enough data
8.3
687
Not enough data
8.2
241
Not enough data
8.4
258
Not enough data
Self-Service Platform
8.5
254
Not enough data
8.6
261
Not enough data
8.0
221
Not enough data
8.4
238
Not enough data
Agentic AI - Customer Self-Service
7.8
19
Not enough data
7.7
17
Not enough data
7.9
18
Not enough data
7.6
19
Not enough data
7.5
19
Not enough data
7.4
18
Not enough data
7.7
18
Not enough data
Generative AI
8.2(won by default)
81
Not enough data
8.1(won by default)
81
Not enough data
Process
8.6(won by default)
164
Not enough data
9.3(won by default)
484
Not enough data
8.6(won by default)
374
Not enough data
Channels
9.2(won by default)
480
Not enough data
8.7(won by default)
419
Not enough data
8.8(won by default)
380
Not enough data
8.5(won by default)
342
Not enough data
8.2(won by default)
56
Not enough data
Insight
8.6(won by default)
383
Not enough data
8.7(won by default)
172
Not enough data
8.6(won by default)
375
Not enough data
9.1(won by default)
447
Not enough data
Generative AI
7.7
88
Not enough data
7.7
87
Not enough data
Customer Query Resolution - AI Customer Support Agents
9.0
12
Not enough data
8.8
11
Not enough data
8.3
12
Not enough data
8.8
12
Not enough data
8.1
12
Not enough data
Customer Interaction Automation - AI Customer Support Agents
8.2
12
Not enough data
8.6
13
Not enough data
8.7
13
Not enough data
8.6
13
Not enough data
Automation
9.0
12
Not enough data
8.8
12
Not enough data
8.9
12
Not enough data
Autonomy
7.2
12
Not enough data
8.6
11
Not enough data
8.5
12
Not enough data
8.2
12
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Freshdesk and ZaZaChat are categorized as Digital Customer Service Platforms, Help Desk, Live Chat, and Customer Self-Service
Unique Categories
Freshdesk is categorized as AI Customer Support Agents, Conversational Support, Shared Inbox, Complaint Management, Customer Communications Management, and Social Customer Service
ZaZaChat has no unique categories
Reviews
Reviewers' Company Size
Freshdesk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
ZaZaChat
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
17.0%
Computer Software
12.9%
Internet
4.1%
Financial Services
4.1%
Education Management
3.7%
Other
58.1%
Consumer Goods
16.7%
Automotive
11.1%
Accounting
11.1%
Renewables & Environment
5.6%
Mechanical or Industrial Engineering
5.6%
Other
50.0%
Alternatives
Discussions
What is Freshdesk used for?
4 Comments
TB
Freshdesk is a customer support software used to manage and streamline customer service operations. It helps businesses handle customer inquiries, track...Read more
What is the use of freshdesk?
3 Comments
AB
Freshdesk is a Customer communication portal that will assist you in managing customer queries in various formats in a centralised space with transparency in...Read more
ZaZaChat has no discussions with answers
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