Link copied to clipboard # Freshdesk vs Zammad Comparison - What are their main differences? Share [ Export ](/compare/freshdesk/zammad/export.csv) FreshdeskZammad[+ Add Product](#) Pricing **Freshdesk** Free Trial **$19.00** 1 User per month billed annually Per Month · Freshdesk Email and Ticketing (Growth) **Zammad** **$5.80** per\_user Per Month · Basic **Pricing Insights** from reviews Time to Implement **Freshdesk** 1 month Based on 944 responses **Zammad** Not enough reviews yet Return on Investment **Freshdesk** 11 months Based on 681 responses **Zammad** Not enough reviews yet Perceived Cost **Freshdesk** $$$$$ **Zammad** Not enough reviews yet Average Discount **Freshdesk** 10% **Zammad** Not enough reviews yet ![Freshdesk](https://images.g2crowd.com/uploads/product/hd_favicon/700ca107b848b083e9b0659a98efb160/freshdesk.svg "Freshdesk") ![Zammad](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_76e73c14068e47fcf4b4ef9c9b2f7ca1/zammad.png "Zammad") G2 offers free advice on this comparison. Chat with an expert How would you like to receive Software Advice? ![](/assets/advisor_router/laptop_form-f1a7012279826105416befde8d882ffc7589b1f9db09c93a1379d601cafe8e0d.svg) FormAnswer questions at your own pace, no call required. ![](/assets/advisor_router/ai_agent-4d78629a3ba354fed449a65c60df3a6f2eda90fb98411b711df4b25d7be52a38.svg) AI AgentChat live and get a recommendation in minutes. ![](/assets/advisor_router/phone_call_picker-c48821ec36f4182d8ee3e54cfbd3937500eec54d7b7e0cfb80dc80a8a733842f.svg) Phone CallTalk it through live with a software advisor. **Pros & Cons** from reviews **Freshdesk** [ Ease of Use (352) ](https://www.g2.com/products/freshdesk/reviews?filters%5Bsentiment_snippet%5D=1740704&qs=pros-and-cons#reviews)[ Features (237) ](https://www.g2.com/products/freshdesk/reviews?filters%5Bsentiment_snippet%5D=1742623&qs=pros-and-cons#reviews)[ Missing Features (115) ](https://www.g2.com/products/freshdesk/reviews?filters%5Bsentiment_snippet%5D=1740714&qs=pros-and-cons#reviews)[ Ticketing Issues (93) ](https://www.g2.com/products/freshdesk/reviews?filters%5Bsentiment_snippet%5D=1742909&qs=pros-and-cons#reviews) **Zammad** Not enough data Integrations **Freshdesk** [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_d8d487b67574b56a5ad57a2f0f159a30/airtable.jpg "Product Avatar Image") Airtable ](https://www.g2.com/products/airtable/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_6e5d03d6d496e56167059c135b22fa34/allegra.png "Product Avatar Image") Allegra ](https://www.g2.com/products/allegra/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_2a3c6c39bf8b8eb277cfcd42d9bbca1e/asana.png "Product Avatar Image") Asana ](https://www.g2.com/products/asana/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_f176b4154a751d10150daa67a57b7dc5/azure-active-directory-domain-services.jpg "Product Avatar Image") Azure Active Directory... ](https://www.g2.com/products/azure-active-directory-domain-services/reviews)[ View all ](https://www.g2.com/products/freshdesk/integrations) **Zammad** [ ![Product Avatar Image](https://images.g2crowd.com/uploads/vendor/image/15445/large_detail_7fc0901e84d8f21de738136b5f4bd0f2.png "Product Avatar Image") 2FA ](https://www.g2.com/products/2fa/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_8c2523354c999aecfc912e8417dbab8b/checkmk.jpg "Product Avatar Image") Checkmk ](https://www.g2.com/products/checkmk/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_8ec3c17e3fb1df25b6a8bd7cc69cf2d1/github.png "Product Avatar Image") GitHub ](https://www.g2.com/products/github/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_1eff145289f3ee8649ba9d287a4fc68a/gitlab.jpeg "Product Avatar Image") GitLab ](https://www.g2.com/products/gitlab/reviews)[ View all ](https://www.g2.com/products/zammad/integrations) Screenshots **Freshdesk** ![Freshdesk screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/1876243/Automate_service_operations__1_.png) **Zammad** ![Zammad screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/160262/dashboard.png) **Ratings** from reviews Meets Requirements **Freshdesk** 8.6 8.63,399 **Zammad** 8.3 8.38 Ease of Use **Freshdesk** 8.9 8.93,423 **Zammad** 9.0 9.08 Ease of Setup **Freshdesk** 8.6 8.62,477 **Zammad** Not enough data Ease of Admin **Freshdesk** 8.7 8.72,276 **Zammad** Not enough data Quality of Support **Freshdesk** 8.7 8.73,294 **Zammad** Not enough data Has the product been a good partner in doing business? **Freshdesk** 8.8 8.82,198 **Zammad** Not enough data Product Direction (% positive) **Freshdesk** 8.8 8.83,349 **Zammad** 8.3 8.37 **Features** ratings from reviews Help Desk 8.6 2,729 7.1 5 AI Customer Support Agents 8.8 39 Not enough data Customer Communications Management 8.0 411 Not enough data Conversational Support 8.1 502 Not enough data Customer Self-Service 8.2 1,127 Not enough data Digital Customer Service Platforms 7.7 92 Not enough data Live Chat 8.4 1,894 Not enough data Social Customer Service 8.7 533 Not enough data Shared Inbox 8.4 272 Not enough data Complaint Management 8.4 295 Not enough data User Insights **Reviewers' Company Size** Small-Business(50 or fewer emp.) 48.4% Mid-Market(51-1000 emp.) 40.1% Enterprise(\> 1000 emp.) 11.4% Small-Business(50 or fewer emp.) 48.4% Mid-Market(51-1000 emp.) 40.1% Enterprise(\> 1000 emp.) 11.4% Small-Business(50 or fewer emp.) 60.0% Mid-Market(51-1000 emp.) 30.0% Enterprise(\> 1000 emp.) 10.0% Small-Business(50 or fewer emp.) 60.0% Mid-Market(51-1000 emp.) 30.0% Enterprise(\> 1000 emp.) 10.0% **Reviewers' Industry** [![Freshdesk](https://images.g2crowd.com/uploads/product/hd_favicon/700ca107b848b083e9b0659a98efb160/freshdesk.svg "Freshdesk")](https://www.g2.com/products/freshdesk/reviews) Freshdesk Information Technology and Services 16.9% Computer Software 12.6% Financial Services 4.2% Internet 3.9% Education Management 3.6% Other 58.7% [![Zammad](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_76e73c14068e47fcf4b4ef9c9b2f7ca1/zammad.png "Zammad")](https://www.g2.com/products/zammad/reviews) Zammad Information Technology and Services 20.0% Research 10.0% Primary/Secondary Education 10.0% Medical Devices 10.0% Health, Wellness and Fitness 10.0% Other 40.0% Alternatives **Freshdesk Alternatives** ![Fin](https://images.g2crowd.com/uploads/product/hd_favicon/5d5fd30de40ef30f077664aa44f9775a/fin.svg "Fin") [ Fin ](/products/fin/reviews) ![Front](https://images.g2crowd.com/uploads/product/hd_favicon/1fe01c88159eb52ed7e93d98cdce08a5/front.svg "Front") [ Front ](/products/front/reviews) ![Hiver in Gmail](https://images.g2crowd.com/uploads/product/hd_favicon/8c69adc63f75a8bf2fccd3ff0884f94f/hiver-in-gmail.svg "Hiver in Gmail") [ Hiver in Gmail ](/products/hiver-in-gmail/reviews) ![Zendesk for Customer Service](https://images.g2crowd.com/uploads/product/hd_favicon/7b95b13ec74f28d1bdceba616c8f8e97/zendesk-for-customer-service.svg "Zendesk for Customer Service") [ Zendesk for Customer Service ](/products/zendesk-for-customer-service/reviews) **Zammad Alternatives** ![osTicket](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_0bf5f14a5b4f19be936226c599a176fa/osticket.png "osTicket") [ osTicket ](/products/osticket/reviews) ![Zoho Desk](https://images.g2crowd.com/uploads/product/hd_favicon/a802fffb70d9aa2eac634f166fa8b824/zoho-desk.svg "Zoho Desk") [ Zoho Desk ](/products/zoho-desk/reviews) ![Zendesk for Customer Service](https://images.g2crowd.com/uploads/product/hd_favicon/7b95b13ec74f28d1bdceba616c8f8e97/zendesk-for-customer-service.svg "Zendesk for Customer Service") [ Zendesk for Customer Service ](/products/zendesk-for-customer-service/reviews) ![Jira Service Management](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_9506dca4f09306207fda64e09c5b171a/jira-service-management.png "Jira Service Management") [ Jira Service Management ](/products/jira-service-management/reviews)