Join the 1500 companies using G2 Track to manage SaaS spend, usage, contracts & compliance.
Compare Freshdesk vs Whatfix
See this
comparison of Freshdesk vs. Whatfix
based on data from user reviews. Freshdesk rates 4.4/5 stars with 2,088 reviews. Whatfix rates 4.8/5 stars with 46 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Sprout
Free
for UNLIMITED agents
 
Blossom
$19
/ agent / month billed annually
 
Garden
$35
/ agent / month billed annually
 
Estate
$49
/ agent / month billed annually
 
Forest
$89
/ agent / month billed annually
 
Free Trial
Free Trial
Freshdesk
Sprout
Freefor UNLIMITED agents
Blossom
$19/ agent / month billed annually
Garden
$35/ agent / month billed annually
Estate
$49/ agent / month billed annually
Forest
$89/ agent / month billed annually
Free Trial
Whatfix
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.5
8.9
Ease of Use
Ease of Use
8.8
8.9
Ease of Setup
Ease of Setup
8.6
8.1
Ease of Admin
Ease of Admin
8.7
8.3
Quality of Support
Quality of Support
8.9
9.9
Ease of Doing Business With
Ease of Doing Business With
8.9
9.3
Product Direction (% positive)
Product Direction (% positive)
8.6
9.7
Meets Requirements
Freshdesk
8.5
Whatfix
8.9
Ease of Use
Freshdesk
8.8
Whatfix
8.9
Ease of Setup
Freshdesk
8.6
Whatfix
8.1
Ease of Admin
Freshdesk
8.7
Whatfix
8.3
Quality of Support
Freshdesk
8.9
Whatfix
9.9
Ease of Doing Business With
Freshdesk
8.9
Whatfix
9.3
Product Direction (% positive)
Freshdesk
8.6
Whatfix
9.7

Features

Knowledge Share
Knowledge Base
Freshdesk
8.8
Whatfix
9.0
Searchable Articles
Freshdesk
8.6
Whatfix
9.0
Community Forums
Freshdesk
8.4
Whatfix
Not enough data available
Interactive FAQs & Forums
Freshdesk
8.5
Whatfix
8.6
Interaction
Web Portals
Freshdesk
7.2
Whatfix
9.6
Forum to Reponse
Freshdesk
8.5
Whatfix
10.0
Tickets and Tagging
Freshdesk
8.8
Whatfix
10.0
Live Chat
Freshdesk
8.8
Whatfix
10.0

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
52.7%
41.3%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
36.4%
34.8%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
10.9%
23.9%
Freshdesk
Small-Business
52.7%
Mid-Market
36.4%
Enterprise
10.9%
Whatfix
Small-Business
41.3%
Mid-Market
34.8%
Enterprise
23.9%

Reviewers' Industry

 
Information Technology and Services
20.4%
Computer Software
28.1%
 
Computer Software
13.9%
Information Technology and Services
17.5%
 
Internet
5.9%
Consumer Goods
8.8%
 
Education Management
3.7%
Internet
7.0%
 
E-Learning
3.4%
Telecommunications
3.5%
 
Other
52.6%
Other
35.1%
Freshdesk
Information Technology and Services
20.4%
Computer Software
13.9%
Internet
5.9%
Education Management
3.7%
E-Learning
3.4%
Other
52.6%
Whatfix
Computer Software
28.1%
Information Technology and Services
17.5%
Consumer Goods
8.8%
Internet
7.0%
Telecommunications
3.5%
Other
35.1%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

G2 User in Medical Devices

One thing I noticed right away when comparing Whatfix with its competitors was how easy the tool was to use. This has held true and borne fruit for us in a big way. With minimal training we soon had half a dozen flow developers (mainly our software...

Most Helpful Critical Review
Most Helpful Critical Review
Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

G2 User in Consumer Services

Not too much customization with the free version

 
Freshdesk
Most Helpful Favorable Review
Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Most Helpful Critical Review
Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

Whatfix
Most Helpful Favorable Review
G2 User in Medical Devices

One thing I noticed right away when comparing Whatfix with its competitors was how easy the tool was to use. This has held true and borne fruit for us in a big way. With minimal training we soon had half a dozen flow developers (mainly our software...

Most Helpful Critical Review
G2 User in Consumer Services

Not too much customization with the free version

Screenshots

 
1 of 6
2 of 6
3 of 6
4 of 6
5 of 6
6 of 6
1 of 6
2 of 6
3 of 6
4 of 6
5 of 6
6 of 6

Videos

 
No videos provided
Freshdesk
Whatfix
No videos provided
Ask Freshdesk a QuestionContact FreshdeskAsk Whatfix a QuestionContact Whatfix