Compare Freshdesk, Vision Helpdesk, and Whatfix

Pricing

 
Sprout
Free
for UNLIMITED agents
Starter Help Desk
$12
per staff per mo billed annually
 
Blossom
$19
/ agent / month billed annually
Pro Help Desk Software
$20
per staff per mo billed annually
 
Garden
$35
/ agent / month billed annually
Satellite Desk
$24
per staff per mo billed annually
 
Estate
$49
/ agent / month billed annually
Pro Service Desk
$32
per staff per mo billed annually
 
Forest
$89
/ agent / month billed annually
Ent Service Desk
$48
per staff per mo billed annually
 
Free Trial
Free Trial
Free Trial
Freshdesk
Sprout
Freefor UNLIMITED agents
Blossom
$19/ agent / month billed annually
Garden
$35/ agent / month billed annually
Estate
$49/ agent / month billed annually
Forest
$89/ agent / month billed annually
Free Trial
Vision Helpdesk
Starter Help Desk
$12per staff per mo billed annually
Pro Help Desk Software
$20per staff per mo billed annually
Satellite Desk
$24per staff per mo billed annually
Pro Service Desk
$32per staff per mo billed annually
Ent Service Desk
$48per staff per mo billed annually
Free Trial
Whatfix
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.5
9.3
8.8
Ease of Use
Ease of Use
8.8
9.0
8.8
Ease of Setup
Ease of Setup
8.6
8.8
8.1
Ease of Admin
Ease of Admin
8.7
9.2
8.3
Quality of Support
Quality of Support
8.9
9.6
9.9
Ease of Doing Business With
Ease of Doing Business With
8.8
9.6
9.3
Product Direction (% positive)
Product Direction (% positive)
8.7
9.5
9.8
Meets Requirements
Freshdesk
8.5
Vision Helpdesk
9.3
Whatfix
8.8
Ease of Use
Freshdesk
8.8
Vision Helpdesk
9.0
Whatfix
8.8
Ease of Setup
Freshdesk
8.6
Vision Helpdesk
8.8
Whatfix
8.1
Ease of Admin
Freshdesk
8.7
Vision Helpdesk
9.2
Whatfix
8.3
Quality of Support
Freshdesk
8.9
Vision Helpdesk
9.6
Whatfix
9.9
Ease of Doing Business With
Freshdesk
8.8
Vision Helpdesk
9.6
Whatfix
9.3
Product Direction (% positive)
Freshdesk
8.7
Vision Helpdesk
9.5
Whatfix
9.8

Features

Knowledge Share
Knowledge Base
Freshdesk
8.8
Vision Helpdesk
9.3
Whatfix
8.9
Searchable Articles
Freshdesk
8.6
Vision Helpdesk
9.0
Whatfix
8.9
Community Forums
Freshdesk
8.4
Vision Helpdesk
8.3
Whatfix
Not enough data available
Interactive FAQs & Forums
Freshdesk
8.5
Vision Helpdesk
8.6
Whatfix
8.6
Interaction
Web Portals
Freshdesk
7.2
Vision Helpdesk
9.0
Whatfix
9.6
Forum to Reponse
Freshdesk
8.5
Vision Helpdesk
9.3
Whatfix
9.6
Tickets and Tagging
Freshdesk
8.8
Vision Helpdesk
9.0
Whatfix
9.6
Live Chat
Freshdesk
8.8
Vision Helpdesk
7.5
Whatfix
9.7

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
52.6%
60.4%
38.5%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
36.3%
29.2%
34.6%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
11.1%
10.4%
26.9%
Freshdesk
Small-Business
52.6%
Mid-Market
36.3%
Enterprise
11.1%
Vision Helpdesk
Small-Business
60.4%
Mid-Market
29.2%
Enterprise
10.4%
Whatfix
Small-Business
38.5%
Mid-Market
34.6%
Enterprise
26.9%

Reviewers' Industry

 
Information Technology and Services
19.6%
Non-Profit Organization Management
25.0%
Computer Software
26.9%
 
Computer Software
13.3%
Information Technology and Services
14.6%
Information Technology and Services
15.4%
 
Internet
5.6%
Internet
12.5%
Internet
7.7%
 
Education Management
3.9%
Individual & Family Services
4.2%
Consumer Goods
5.8%
 
Marketing and Advertising
3.2%
Education Management
4.2%
Packaging and Containers
3.8%
 
Other
54.3%
Other
39.6%
Other
40.4%
Freshdesk
Information Technology and Services
19.6%
Computer Software
13.3%
Internet
5.6%
Education Management
3.9%
Marketing and Advertising
3.2%
Other
54.3%
Vision Helpdesk
Non-Profit Organization Management
25.0%
Information Technology and Services
14.6%
Internet
12.5%
Individual & Family Services
4.2%
Education Management
4.2%
Other
39.6%
Whatfix
Computer Software
26.9%
Information Technology and Services
15.4%
Internet
7.7%
Consumer Goods
5.8%
Packaging and Containers
3.8%
Other
40.4%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

William D.
Administrator in Information Technology and Services

Vision Helpdesk provides an intuitive, fully featured Helpdesk platform. After investigating several other platforms, Vision Helpdesk seems to offer the best price-to-features ratio for our needs (a significant benefit is the fully responsive interface)....

G2 User

I had tested out a couple of different solutions for onboarding/tutorials and found WhatFix to be very easy to implement. They are also proactive and helpful getting everything set up and addressing questions. My account manager has been extremely helpful...

Most Helpful Critical Review
Most Helpful Critical Review
Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

G2 User

Everything was a bit slow and buggy at times.

Krystal P.
Administrator in Legal Services

Nothing that I've come across to dislike thus far. If anything, it sounds like they're still developing their mobile app, but it's not something we're looking to adopt at this time.

 
Freshdesk
Most Helpful Favorable Review
Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Most Helpful Critical Review
Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

Vision Helpdesk
Most Helpful Favorable Review
William D.
Administrator in Information Technology and Services

Vision Helpdesk provides an intuitive, fully featured Helpdesk platform. After investigating several other platforms, Vision Helpdesk seems to offer the best price-to-features ratio for our needs (a significant benefit is the fully responsive interface)....

Most Helpful Critical Review
G2 User

Everything was a bit slow and buggy at times.

Whatfix
Most Helpful Favorable Review
G2 User

I had tested out a couple of different solutions for onboarding/tutorials and found WhatFix to be very easy to implement. They are also proactive and helpful getting everything set up and addressing questions. My account manager has been extremely helpful...

Most Helpful Critical Review
Krystal P.
Administrator in Legal Services

Nothing that I've come across to dislike thus far. If anything, it sounds like they're still developing their mobile app, but it's not something we're looking to adopt at this time.

Screenshots

 
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Videos

 
No videos providedNo videos provided
Freshdesk
Vision Helpdesk
No videos provided
Whatfix
No videos provided

Downloads

Vision Helpdesk
No downloads provided
Whatfix
No downloads provided
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