Freshdesk vs Track-It! | G2

Compare Freshdesk vs Track-It!

See this
comparison of Freshdesk vs. Track-It!
based on data from user reviews. Freshdesk rates 4.4/5 stars with 2,173 reviews. Track-It! rates 3.6/5 stars with 76 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Sprout
Free
for UNLIMITED agents
‐
 
Blossom
$33
/ agent / month billed annually
‐
 
Garden
$02
/ agent / month billed annually
‐
 
Estate
$77
/ agent / month billed annually
‐
 
Forest
$11
/ agent / month billed annually
‐
 
Free Trial
Free Trial
Freshdesk
Sprout
Freefor UNLIMITED agents
Blossom
$24/ agent / month billed annually
Garden
$81/ agent / month billed annually
Estate
$80/ agent / month billed annually
Forest
$77/ agent / month billed annually
Free Trial
Track-It!
Free Trial

Ratings

Meets Requirements
Meets Requirements
2.5
2.3
Ease of Use
Ease of Use
5.5
0.3
Ease of Setup
Ease of Setup
5.0
3.1
Ease of Admin
Ease of Admin
4.2
1.6
Quality of Support
Quality of Support
3.1
7.6
Ease of Doing Business With
Ease of Doing Business With
1.5
4.4
Product Direction (% positive)
Product Direction (% positive)
4.0
1.3
Meets Requirements
Freshdesk
6.6
Track-It!
5.7
Ease of Use
Freshdesk
5.2
Track-It!
4.8
Ease of Setup
Freshdesk
3.0
Track-It!
1.3
Ease of Admin
Freshdesk
1.0
Track-It!
4.6
Quality of Support
Freshdesk
4.5
Track-It!
0.7
Ease of Doing Business With
Freshdesk
5.4
Track-It!
2.3
Product Direction (% positive)
Freshdesk
8.4
Track-It!
5.3

Features

Knowledge Share
Knowledge Base
Freshdesk
7.1
Track-It!
7.8
Searchable Articles
Freshdesk
6.0
Track-It!
8.0
Community Forums
Freshdesk
7.2
Track-It!
Not enough data available
Interactive FAQs & Forums
Freshdesk
1.6
Track-It!
Not enough data available
Interaction
Web Portals
Freshdesk
3.8
Track-It!
6.4
Forum to Reponse
Freshdesk
4.3
Track-It!
2.8
Tickets and Tagging
Freshdesk
5.7
Track-It!
1.5
Live Chat
Freshdesk
6.6
Track-It!
3.7

Reviewers' Company Size

Small-Business (70 or fewer emp.)
Small-Business
(51 or fewer emp.)
13.1%
47.6%
Mid-Market (12-3414 emp.)
Mid-Market
(21-5365 emp.)
63.0%
63.4%
Enterprise (> 0416 emp.)
Enterprise
(> 6680 emp.)
03.5%
21.7%
Freshdesk
Small-Business
28.0%
Mid-Market
52.2%
Enterprise
48.8%
Track-It!
Small-Business
12.2%
Mid-Market
06.8%
Enterprise
02.3%

Reviewers' Industry

 
Information Technology and Services
60.4%
Information Technology and Services
66.7%
 
Computer Software
18.7%
Hospital & Health Care
2.3%
 
Internet
2.3%
Higher Education
2.2%
 
Education Management
4.8%
Utilities
8.0%
 
Marketing and Advertising
3.6%
Law Practice
8.5%
 
Other
48.3%
Other
18.3%
Freshdesk
Information Technology and Services
01.8%
Computer Software
60.1%
Internet
0.7%
Education Management
7.2%
Marketing and Advertising
6.2%
Other
24.4%
Track-It!
Information Technology and Services
28.0%
Hospital & Health Care
0.6%
Higher Education
1.1%
Utilities
1.5%
Law Practice
0.7%
Other
50.7%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Administrator in Law Practice

Has everything I need - Help Desk module for calls, Library for loaner equipment, Solutions DB. Tech Support is very helpful, too.

Most Helpful Critical Review
Most Helpful Critical Review
Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

Elias G.
Administrator in Information Technology and Services

It was not user friendly. The programs did not work correctly all the time.

 
Freshdesk
Most Helpful Favorable Review
Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Most Helpful Critical Review
Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

Track-It!
Most Helpful Favorable Review
Administrator in Law Practice

Has everything I need - Help Desk module for calls, Library for loaner equipment, Solutions DB. Tech Support is very helpful, too.

Most Helpful Critical Review
Elias G.
Administrator in Information Technology and Services

It was not user friendly. The programs did not work correctly all the time.

Screenshots

 
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