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Compare Freshdesk, Teamwork Desk, and Vision Helpdesk

Pricing

 
Sprout
Free
for UNLIMITED agents
Starter
$7
per agent, per month (billed annually)
Starter Help Desk
$12
per staff per mo billed annually
 
Blossom
$19
/ agent / month billed annually
Plus
$13
per agent, per month (billed annually)
Pro Help Desk Software
$20
per staff per mo billed annually
 
Garden
$35
/ agent / month billed annually
Pro
$25
per agent, per month (billed annually)
Satellite Desk
$24
per staff per mo billed annually
 
Estate
$49
/ agent / month billed annually
Enterprise
Contact Us
Billed annually
Pro Service Desk
$32
per staff per mo billed annually
 
Forest
$89
/ agent / month billed annually
Ent Service Desk
$48
per staff per mo billed annually
 
Free Trial
Free Trial
Free Trial
Freshdesk
Sprout
Freefor UNLIMITED agents
Blossom
$19/ agent / month billed annually
Garden
$35/ agent / month billed annually
Estate
$49/ agent / month billed annually
Forest
$89/ agent / month billed annually
Free Trial
Teamwork Desk
Starter
$7per agent, per month (billed annually)
Plus
$13per agent, per month (billed annually)
Pro
$25per agent, per month (billed annually)
Enterprise
Contact UsBilled annually
Free Trial
Vision Helpdesk
Starter Help Desk
$12per staff per mo billed annually
Pro Help Desk Software
$20per staff per mo billed annually
Satellite Desk
$24per staff per mo billed annually
Pro Service Desk
$32per staff per mo billed annually
Ent Service Desk
$48per staff per mo billed annually
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.5
8.9
9.3
Ease of Use
Ease of Use
8.8
8.6
9.0
Ease of Setup
Ease of Setup
8.6
8.6
8.8
Ease of Admin
Ease of Admin
8.7
8.9
9.2
Quality of Support
Quality of Support
8.9
8.9
9.6
Ease of Doing Business With
Ease of Doing Business With
8.8
8.9
9.6
Product Direction (% positive)
Product Direction (% positive)
8.6
9.2
9.5
Meets Requirements
Freshdesk
8.5
Teamwork Desk
8.9
Vision Helpdesk
9.3
Ease of Use
Freshdesk
8.8
Teamwork Desk
8.6
Vision Helpdesk
9.0
Ease of Setup
Freshdesk
8.6
Teamwork Desk
8.6
Vision Helpdesk
8.8
Ease of Admin
Freshdesk
8.7
Teamwork Desk
8.9
Vision Helpdesk
9.2
Quality of Support
Freshdesk
8.9
Teamwork Desk
8.9
Vision Helpdesk
9.6
Ease of Doing Business With
Freshdesk
8.8
Teamwork Desk
8.9
Vision Helpdesk
9.6
Product Direction (% positive)
Freshdesk
8.6
Teamwork Desk
9.2
Vision Helpdesk
9.5

Features

Ticket and Case Management
Workflow
Freshdesk
8.4
Teamwork Desk
8.8
Vision Helpdesk
8.8
Response Automation
Freshdesk
8.5
Teamwork Desk
8.9
Vision Helpdesk
9.0
SLA Management
Freshdesk
8.2
Teamwork Desk
Not enough data available
Vision Helpdesk
9.2
Attachments/Screencasts
Freshdesk
8.4
Teamwork Desk
8.7
Vision Helpdesk
9.1
Ticket Collaboration
Freshdesk
8.6
Teamwork Desk
8.7
Vision Helpdesk
8.7
Ticket creation user experience
Freshdesk
8.9
Teamwork Desk
8.9
Vision Helpdesk
9.5
Ticket response user experience
Freshdesk
8.8
Teamwork Desk
8.9
Vision Helpdesk
9.2
Knowledge Share
Knowledge Base
Freshdesk
8.8
Teamwork Desk
8.9
Vision Helpdesk
9.2
Searchable Articles
Freshdesk
8.6
Teamwork Desk
8.7
Vision Helpdesk
8.9
Community Forums
Freshdesk
8.4
Teamwork Desk
Not enough data available
Vision Helpdesk
8.3
Interactive FAQs & Forums
Freshdesk
8.5
Teamwork Desk
Not enough data available
Vision Helpdesk
8.3
Interaction
Web Portals
Freshdesk
7.2
Teamwork Desk
8.7
Vision Helpdesk
8.9
Forum to Reponse
Freshdesk
8.5
Teamwork Desk
Not enough data available
Vision Helpdesk
9.2
Tickets and Tagging
Freshdesk
8.8
Teamwork Desk
8.9
Vision Helpdesk
8.9
Live Chat
Freshdesk
8.8
Teamwork Desk
Not enough data available
Vision Helpdesk
7.3
Communication Channels
Customer Portal
Freshdesk
8.6
Teamwork Desk
8.4
Vision Helpdesk
9.2
Email to Case
Freshdesk
9.0
Teamwork Desk
9.2
Vision Helpdesk
9.4
Chat/Live Support
Freshdesk
8.5
Teamwork Desk
6.3
Vision Helpdesk
8.2
Social Integration
Freshdesk
8.2
Teamwork Desk
Not enough data available
Vision Helpdesk
9.1
Call Center
Make, Receive, and Record Calls
Freshdesk
8.3
Teamwork Desk
7.3
Vision Helpdesk
8.5
Customer and Contacts Database
Freshdesk
8.0
Teamwork Desk
8.5
Vision Helpdesk
8.5
Products and Version Tracking
Freshdesk
8.2
Teamwork Desk
7.7
Vision Helpdesk
8.8
Call Scripting
Freshdesk
8.2
Teamwork Desk
8.0
Vision Helpdesk
9.0
Interactive Voice Response (IVR)
Freshdesk
8.4
Teamwork Desk
Not enough data available
Vision Helpdesk
8.9
Self Service/Community
Forums
Freshdesk
8.3
Teamwork Desk
8.1
Vision Helpdesk
8.6
Knowledge Base
Freshdesk
8.5
Teamwork Desk
8.3
Vision Helpdesk
9.2
Ideas/Feedback
Freshdesk
8.4
Teamwork Desk
7.9
Vision Helpdesk
9.1
Q&A
Freshdesk
8.6
Teamwork Desk
8.1
Vision Helpdesk
9.4
Reporting & Analytics
Social Monitoring
Freshdesk
8.2
Teamwork Desk
Not enough data available
Vision Helpdesk
Not enough data available
Reporting
Freshdesk
7.8
Teamwork Desk
8.0
Vision Helpdesk
8.9
Dashboards
Freshdesk
8.2
Teamwork Desk
8.6
Vision Helpdesk
9.0
Platform
ITIL Compliance
Freshdesk
8.3
Teamwork Desk
Not enough data available
Vision Helpdesk
9.2
Mobile User Support
Freshdesk
8.1
Teamwork Desk
8.3
Vision Helpdesk
8.9
Customization
Freshdesk
8.0
Teamwork Desk
7.3
Vision Helpdesk
8.1
User, Role, and Access Management
Freshdesk
8.5
Teamwork Desk
8.9
Vision Helpdesk
9.0
Internationalization
Freshdesk
8.1
Teamwork Desk
Not enough data available
Vision Helpdesk
8.7
Performance & Reliability
Freshdesk
8.8
Teamwork Desk
9.0
Vision Helpdesk
9.2
Integration APIs
Freshdesk
8.2
Teamwork Desk
Not enough data available
Vision Helpdesk
8.8

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
52.7%
80.0%
61.7%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
36.4%
17.1%
29.8%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
10.9%
2.9%
8.5%
Freshdesk
Small-Business
52.7%
Mid-Market
36.4%
Enterprise
10.9%
Teamwork Desk
Small-Business
80.0%
Mid-Market
17.1%
Enterprise
2.9%
Vision Helpdesk
Small-Business
61.7%
Mid-Market
29.8%
Enterprise
8.5%

Reviewers' Industry

 
Information Technology and Services
20.4%
Marketing and Advertising
23.4%
Non-Profit Organization Management
25.9%
 
Computer Software
13.9%
Information Technology and Services
19.1%
Internet
13.8%
 
Internet
5.9%
Internet
8.5%
Information Technology and Services
12.1%
 
Education Management
3.7%
Computer Software
8.5%
Individual & Family Services
5.2%
 
E-Learning
3.4%
Logistics and Supply Chain
6.4%
Education Management
5.2%
 
Other
52.7%
Other
34.0%
Other
37.9%
Freshdesk
Information Technology and Services
20.4%
Computer Software
13.9%
Internet
5.9%
Education Management
3.7%
E-Learning
3.4%
Other
52.7%
Teamwork Desk
Marketing and Advertising
23.4%
Information Technology and Services
19.1%
Internet
8.5%
Computer Software
8.5%
Logistics and Supply Chain
6.4%
Other
34.0%
Vision Helpdesk
Non-Profit Organization Management
25.9%
Internet
13.8%
Information Technology and Services
12.1%
Individual & Family Services
5.2%
Education Management
5.2%
Other
37.9%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

G2 User

Flexible user system that allows us to share Tickets with various team members, outside contractors, and control how much information is shared with the customer.

William D.
Administrator in Information Technology and Services

Vision Helpdesk provides an intuitive, fully featured Helpdesk platform. After investigating several other platforms, Vision Helpdesk seems to offer the best price-to-features ratio for our needs (a significant benefit is the fully responsive interface)....

Most Helpful Critical Review
Most Helpful Critical Review
Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

Elyssa R.
User in Information Technology and Services

On the startup plan, a lot of features are blocked off Developers still like zendesk more Not as many features as zendesk (according to developers)

G2 User

Everything was a bit slow and buggy at times.

 
Freshdesk
Most Helpful Favorable Review
Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Most Helpful Critical Review
Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

Teamwork Desk
Most Helpful Favorable Review
G2 User

Flexible user system that allows us to share Tickets with various team members, outside contractors, and control how much information is shared with the customer.

Most Helpful Critical Review
Elyssa R.
User in Information Technology and Services

On the startup plan, a lot of features are blocked off Developers still like zendesk more Not as many features as zendesk (according to developers)

Vision Helpdesk
Most Helpful Favorable Review
William D.
Administrator in Information Technology and Services

Vision Helpdesk provides an intuitive, fully featured Helpdesk platform. After investigating several other platforms, Vision Helpdesk seems to offer the best price-to-features ratio for our needs (a significant benefit is the fully responsive interface)....

Most Helpful Critical Review
G2 User

Everything was a bit slow and buggy at times.

Screenshots

 
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Videos

 
No videos providedNo videos provided
Freshdesk
Teamwork Desk
No videos provided
Vision Helpdesk
No videos provided

Downloads

Teamwork Desk
No downloads provided
Vision Helpdesk
No downloads provided
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