Compare Freshdesk and Sprout Social 
At a Glance
Market Segments
Small-Business (48.7% of reviews)
Small-Business (44.6% of reviews)
Entry-Level Pricing
$19.00 1 User per month billed annually Per Month
Starting at $79.00 1 user/per month (billed annually)
Freshdesk
Star Rating
(3,721)4.4 out of 5
Market Segments
Small-Business (48.7% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00 1 User per month billed annually Per Month
Free Trial is available
Browse all 6 pricing plansSprout Social
Star Rating
(6,215)4.4 out of 5
Market Segments
Small-Business (44.6% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $79.00 1 user/per month (billed annually)
Free Trial is available
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Sprout Social excels in its social listening capabilities, allowing users to monitor messages, mentions, and keywords effectively. This feature helps users identify trends or potential crises before they escalate, making it a valuable tool for proactive social media management.
- Users say that Freshdesk shines in ticket management, with its automation features significantly reducing manual work for customer support teams. Reviewers appreciate the structured approach to handling tickets, which enhances efficiency and allows for better workflow customization.
- According to verified reviews, Sprout Social is praised for its intuitive setup and ease of use, with many users noting that they quickly grasped the platform's functionalities. This quick learning curve is particularly beneficial for new users who may be intimidated by complex software.
- Reviewers mention that Freshdesk offers a clean interface and easy navigation, which makes daily support tasks less stressful. Users find it particularly helpful when managing multiple customer queries simultaneously, thanks to its effective ticket automation and SLA management features.
- G2 reviewers highlight that while both platforms have similar star ratings, Sprout Social's overall user satisfaction is reflected in its higher G2 Score. Users appreciate the comprehensive reporting and graphing capabilities, which aid in presenting data clearly and effectively.
- Users report that Freshdesk is particularly friendly for new hires, as agents typically do not require extensive training to start handling tickets efficiently. This ease of onboarding is a significant advantage for teams looking to scale quickly without sacrificing support quality.
Pricing
Entry-Level Pricing
Freshdesk
Freshdesk Email and Ticketing (Growth)
$19.00
1 User per month billed annually Per Month
Omnichannel engagement, AI agents, and robust ticketing across web, SMS, messaging and email
- Automations
- Help Desk and Ticketing: Ticketing, Shared inbox, Threads and tasks, Customer portal
- Analytics: OOB analytics and standard reports
Sprout Social
Essentials
Starting at $79.00
1 user/per month (billed annually)
Created for social media professionals focused on simplifying publishing workflows.
- Connect up to 5 social profiles
- Increase your visibility with optimal send times
- Track performance with profile and post-level reporting
Free Trial
Freshdesk
Free Trial is available
Sprout Social
Free Trial is available
Ratings
Meets Requirements
8.6
3,261
8.5
5,291
Ease of Use
8.9
3,283
8.8
5,351
Ease of Setup
8.6
2,340
8.7
3,717
Ease of Admin
8.7
2,199
8.8
2,235
Quality of Support
8.7
3,158
8.6
4,727
Has the product been a good partner in doing business?
8.8
2,122
8.7
2,201
Product Direction (% positive)
8.8
3,232
8.9
5,206
Features by Category
Ticket and Case Management
8.9
2240
|
Verified
Not enough data
8.8
2258
|
Verified
Not enough data
8.5
2181
|
Verified
Not enough data
8.5
2060
|
Verified
Not enough data
8.3
1808
|
Verified
Not enough data
8.5
2090
|
Verified
Not enough data
8.7
2018
|
Verified
Not enough data
8.3
1373
|
Verified
Not enough data
Generative AI
7.3
328
Not enough data
7.4
324
Not enough data
Agentic AI - Help Desk
7.1
58
Not enough data
6.8
57
Not enough data
7.2
56
Not enough data
Communication Channels
8.6
1925
|
Verified
Not enough data
8.9
2087
|
Verified
Not enough data
8.4
1313
|
Verified
Not enough data
8.0
1190
|
Verified
Not enough data
7.9
935
|
Verified
Not enough data
Platform
8.1
1156
|
Verified
Not enough data
8.1
1658
|
Verified
Not enough data
8.6
1548
|
Verified
Not enough data
8.3
1150
|
Verified
Not enough data
8.0
1875
|
Verified
Not enough data
8.3
1962
|
Verified
Not enough data
Social Analytics
Not enough data
7.7(won by default)
2978
Not enough data
7.8(won by default)
3157
Not enough data
8.8(won by default)
3372
Not enough data
7.2(won by default)
2604
Not enough data
7.0(won by default)
2610
Not enough data
7.3(won by default)
2371
Not enough data
7.1(won by default)
2309
Reports & Dashboards
Not enough data
8.1(won by default)
3220
Not enough data
8.5(won by default)
3268
Not enough data
8.5(won by default)
3127
Not enough data
Feature Not Available
Agentic AI - Social Media Analytics
Not enough data
6.2(won by default)
894
Not enough data
6.2(won by default)
890
Not enough data
6.2(won by default)
880
Not enough data
6.2(won by default)
888
Not enough data
6.3(won by default)
890
Channels
8.4
358
Not enough data
8.0
334
Not enough data
7.5
323
Not enough data
Design
8.2
331
Not enough data
7.8
335
Not enough data
8.3
355
Not enough data
8.3
344
Not enough data
8.4
332
Not enough data
Generative AI
7.7
263
Not enough data
7.7
263
Not enough data
Usability
8.8
264
Not enough data
8.7
260
Not enough data
8.8
252
Not enough data
Reporting
8.6
246
Not enough data
8.5
242
Not enough data
8.6
254
Not enough data
Generative AI
7.5
179
Not enough data
7.6
179
Not enough data
Content & Collaboration
Not enough data
8.9
3190
Not enough data
7.9
2925
Not enough data
8.2
3011
Not enough data
8.0
2894
Not enough data
8.3
3002
Not enough data
Feature Not Available
Social Management
Not enough data
8.6
4302
Not enough data
8.9
4324
Not enough data
8.1
3812
Not enough data
8.5
4189
Not enough data
Feature Not Available
Not enough data
7.9
2902
Not enough data
7.5
2491
Agentic AI - Social Media Management
Not enough data
6.2
1063
Not enough data
6.4
1054
Not enough data
6.5
1059
Not enough data
6.5
1045
Not enough data
6.4
1035
Not enough data
6.4
1036
Not enough data
6.5
1036
Conversational Platform
8.3
432
Not enough data
8.3
378
Not enough data
8.3
371
Not enough data
8.4
307
Not enough data
Support Automation
8.4
388
Not enough data
8.4
408
Not enough data
8.3
373
Not enough data
8.2
314
Not enough data
Generative AI
7.4
207
Not enough data
7.4
203
Not enough data
Monitoring & Listening
Not enough data
8.5
1904
Not enough data
7.0
1436
Not enough data
8.0
1221
Not enough data
7.9
1197
Not enough data
7.7
1165
Not enough data
7.8
1193
Agentic AI - Social Media Listening Tools
Not enough data
6.4
388
Not enough data
6.4
388
Not enough data
6.4
388
Not enough data
6.4
388
Not enough data
6.4
387
Data Management & Analysis
Not enough data
7.5
1210
Not enough data
8.6
1967
Not enough data
8.1
1227
Not enough data
7.8
1127
Generative AI
7.8
116
Not enough data
7.9
114
Not enough data
7.6
113
Not enough data
Communication
8.8
584
|
Verified
Not enough data
8.7
600
|
Verified
Not enough data
8.7
494
|
Verified
Not enough data
8.5
199
Not enough data
8.2
202
Not enough data
Internal Use
8.1
1658
|
Verified
Not enough data
8.6
203
Not enough data
8.2
186
Not enough data
8.8
558
|
Verified
Not enough data
8.8
518
|
Verified
Not enough data
8.6
546
|
Verified
Not enough data
Generative AI
7.9
140
Not enough data
Self-Service Experience
8.7
960
Not enough data
8.6
912
Not enough data
8.3
684
Not enough data
8.2
239
Not enough data
8.4
257
Not enough data
Self-Service Platform
8.5
253
Not enough data
8.7
261
Not enough data
8.0
222
Not enough data
8.5
238
Not enough data
Agentic AI - Customer Self-Service
7.7
16
Not enough data
7.7
15
Not enough data
7.9
16
Not enough data
7.7
17
Not enough data
7.6
17
Not enough data
7.6
16
Not enough data
7.8
16
Not enough data
Generative AI
8.2
79
7.1
864
8.0
79
6.9
849
Process
8.6
162
8.4
1466
9.3
484
7.9
1247
8.6
371
7.7
1008
Channels
9.2
479
Feature Not Available
8.7
415
8.9
1522
8.8
376
Feature Not Available
8.5
340
Feature Not Available
8.3
58
Feature Not Available
Insight
8.6
382
7.4
1127
8.7
169
8.4
1430
8.6
373
Feature Not Available
9.1
445
Feature Not Available
Generative AI
7.8
86
Not enough data
7.7
85
Not enough data
Customer Query Resolution - AI Customer Support Agents
8.9
9
Not enough data
8.5
9
Not enough data
8.3
9
Not enough data
8.5
9
Not enough data
8.0
9
Not enough data
Customer Interaction Automation - AI Customer Support Agents
8.0
9
Not enough data
8.7
10
Not enough data
8.7
10
Not enough data
8.5
10
Not enough data
Automation
9.3
9
Not enough data
8.7
9
Not enough data
9.1
9
Not enough data
Autonomy
6.9
9
Not enough data
8.3
9
Not enough data
8.3
9
Not enough data
8.0
9
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Freshdesk and Sprout Social are categorized as Social Customer Service
Unique Categories
Sprout Social is categorized as Social Media Suites, Social Media Listening Tools, Social Media Management, and Social Media Analytics
Reviews
Reviewers' Company Size
Freshdesk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Sprout Social
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
17.0%
Computer Software
12.8%
Financial Services
4.1%
Internet
4.1%
Education Management
3.8%
Other
58.3%
Marketing and Advertising
20.4%
Non-Profit Organization Management
6.2%
Higher Education
5.5%
Information Technology and Services
3.8%
Computer Software
3.2%
Other
60.9%
Alternatives
Discussions
What is Freshdesk used for?
4 Comments
TB
Freshdesk is a customer support software used to manage and streamline customer service operations. It helps businesses handle customer inquiries, track...Read more
What is the use of freshdesk?
3 Comments
AB
Freshdesk is a Customer communication portal that will assist you in managing customer queries in various formats in a centralised space with transparency in...Read more
Is there a place of education for users?
7 Comments
EC
https://support.sproutsocial.com/hc/en-usRead more
Is Sprout Social legit?
4 Comments
JG
Definitely! Very useful and intuitive platform to manage and analyze social media.Read more
How can I access a more affordable reasonably priced membership with Sprout Social
3 Comments
RS
Feel free to chat us directly at Sprout and we can get you in touch with a team member who can walk through your specific use case for you and the best...Read more
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