Join the 1500 companies using G2 Track to manage SaaS spend, usage, contracts & compliance.
Compare Freshdesk, Solvvy, and Zoho Desk

Pricing

 
Sprout
Free
for UNLIMITED agents
FREE
$0
/agent/month
 
Blossom
$19
/ agent / month billed annually
PROFESSIONAL
$12
/agent/month
 
Garden
$35
/ agent / month billed annually
ENTERPRISE
$25
/agent/month
 
Estate
$49
/ agent / month billed annually
 
Forest
$89
/ agent / month billed annually
 
Free Trial
Free Trial
Free Trial
Freshdesk
Sprout
Freefor UNLIMITED agents
Blossom
$19/ agent / month billed annually
Garden
$35/ agent / month billed annually
Estate
$49/ agent / month billed annually
Forest
$89/ agent / month billed annually
Free Trial
Solvvy
Free Trial
Zoho Desk
FREE
$0/agent/month
PROFESSIONAL
$12/agent/month
ENTERPRISE
$25/agent/month
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.5
8.8
8.7
Ease of Use
Ease of Use
8.8
9.3
8.5
Ease of Setup
Ease of Setup
8.6
8.9
8.2
Ease of Admin
Ease of Admin
8.7
9.2
8.4
Quality of Support
Quality of Support
8.9
9.4
8.2
Ease of Doing Business With
Ease of Doing Business With
8.8
9.7
8.5
Product Direction (% positive)
Product Direction (% positive)
8.6
10.0
8.7
Meets Requirements
Freshdesk
8.5
Solvvy
8.8
Zoho Desk
8.7
Ease of Use
Freshdesk
8.8
Solvvy
9.3
Zoho Desk
8.5
Ease of Setup
Freshdesk
8.6
Solvvy
8.9
Zoho Desk
8.2
Ease of Admin
Freshdesk
8.7
Solvvy
9.2
Zoho Desk
8.4
Quality of Support
Freshdesk
8.9
Solvvy
9.4
Zoho Desk
8.2
Ease of Doing Business With
Freshdesk
8.8
Solvvy
9.7
Zoho Desk
8.5
Product Direction (% positive)
Freshdesk
8.6
Solvvy
10.0
Zoho Desk
8.7

Features

Knowledge Share
Knowledge Base
Freshdesk
8.8
Solvvy
Not enough data available
Zoho Desk
8.7
Searchable Articles
Freshdesk
8.6
Solvvy
9.7
Zoho Desk
8.6
Community Forums
Freshdesk
8.4
Solvvy
Not enough data available
Zoho Desk
8.3
Interactive FAQs & Forums
Freshdesk
8.5
Solvvy
8.6
Zoho Desk
8.4
Interaction
Web Portals
Freshdesk
7.2
Solvvy
9.4
Zoho Desk
8.5
Forum to Reponse
Freshdesk
8.5
Solvvy
Not enough data available
Zoho Desk
8.5
Tickets and Tagging
Freshdesk
8.8
Solvvy
9.0
Zoho Desk
8.8
Live Chat
Freshdesk
8.8
Solvvy
Not enough data available
Zoho Desk
8.6

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
52.7%
15.8%
71.3%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
36.4%
84.2%
23.1%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
10.9%
0%
5.6%
Freshdesk
Small-Business
52.7%
Mid-Market
36.4%
Enterprise
10.9%
Solvvy
Small-Business
15.8%
Mid-Market
84.2%
Enterprise
0%
Zoho Desk
Small-Business
71.3%
Mid-Market
23.1%
Enterprise
5.6%

Reviewers' Industry

 
Information Technology and Services
20.4%
Internet
31.3%
Information Technology and Services
24.0%
 
Computer Software
13.9%
Computer Software
28.1%
Computer Software
10.4%
 
Internet
5.9%
Retail
15.6%
Telecommunications
4.0%
 
Education Management
3.7%
Consumer Electronics
6.3%
Marketing and Advertising
3.9%
 
E-Learning
3.4%
Computer Networking
6.3%
Internet
3.9%
 
Other
52.7%
Other
12.5%
Other
53.8%
Freshdesk
Information Technology and Services
20.4%
Computer Software
13.9%
Internet
5.9%
Education Management
3.7%
E-Learning
3.4%
Other
52.7%
Solvvy
Internet
31.3%
Computer Software
28.1%
Retail
15.6%
Consumer Electronics
6.3%
Computer Networking
6.3%
Other
12.5%
Zoho Desk
Information Technology and Services
24.0%
Computer Software
10.4%
Telecommunications
4.0%
Marketing and Advertising
3.9%
Internet
3.9%
Other
53.8%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Ros H.
Administrator in Computer Software

My team have now implemented Solvvy across two support sites and well, the choice as to whether to use this product or not is a no brainer. While the Solvvy instance on one site has a case deflection rate of 8-12%, the other, newer (v2) implementation is...

János C.
Administrator in Information Technology and Services

Awesome Software . Nice to see Zoho Desk at the top in G2Crowd prpdocut listing in their own catogery and itś truly deserving.Simplicity is at itś best . The simplicity to configuring the software. Great way of working at the interface. Tracking of the...

Most Helpful Critical Review
Most Helpful Critical Review
Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

G2 User in Computer Software

Solvvy requires a bit of maintenance. Using their learning tool is the best way to increase the self-service rate. A "set it and forget it" approach didn't really work for me. Spending a bit of time each week with their training tool helps Solvvy be more...

G2 User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

 
Freshdesk
Most Helpful Favorable Review
Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Most Helpful Critical Review
Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

Solvvy
Most Helpful Favorable Review
Ros H.
Administrator in Computer Software

My team have now implemented Solvvy across two support sites and well, the choice as to whether to use this product or not is a no brainer. While the Solvvy instance on one site has a case deflection rate of 8-12%, the other, newer (v2) implementation is...

Most Helpful Critical Review
G2 User in Computer Software

Solvvy requires a bit of maintenance. Using their learning tool is the best way to increase the self-service rate. A "set it and forget it" approach didn't really work for me. Spending a bit of time each week with their training tool helps Solvvy be more...

Zoho Desk
Most Helpful Favorable Review
János C.
Administrator in Information Technology and Services

Awesome Software . Nice to see Zoho Desk at the top in G2Crowd prpdocut listing in their own catogery and itś truly deserving.Simplicity is at itś best . The simplicity to configuring the software. Great way of working at the interface. Tracking of the...

Most Helpful Critical Review
G2 User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

Screenshots

 
1 of 6
2 of 6
3 of 6
4 of 6
5 of 6
6 of 6
1 of 4
2 of 4
3 of 4
4 of 4
1 of 6
2 of 6
3 of 6
4 of 6
5 of 6
6 of 6

Videos

 
Freshdesk
Solvvy
Zoho Desk
Ask Freshdesk a QuestionContact FreshdeskAsk Solvvy a QuestionContact SolvvyAsk Zoho Desk a QuestionContact Zoho Desk
Add Product
Freshdesk
Freshdesk
Solvvy
Solvvy
Optimized for quick response
Zoho Desk
Zoho Desk
Optimized for quick response