Join the 1500 companies using G2 Track to manage SaaS spend, usage, contracts & compliance.
Compare Freshdesk, Solvvy, and Zendesk Support

Pricing

 
Sprout
Free
for UNLIMITED agents
Essential
$5
/month
 
Blossom
$19
/ agent / month billed annually
Team
$19
/month
 
Garden
$35
/ agent / month billed annually
Professional
$49
/month
 
Estate
$49
/ agent / month billed annually
Enterprise
$99
/month
 
Forest
$89
/ agent / month billed annually
 
Free Trial
Free Trial
Free Trial
Freshdesk
Sprout
Freefor UNLIMITED agents
Blossom
$19/ agent / month billed annually
Garden
$35/ agent / month billed annually
Estate
$49/ agent / month billed annually
Forest
$89/ agent / month billed annually
Free Trial
Solvvy
Free Trial
Zendesk Support
Essential
$5/month
Team
$19/month
Professional
$49/month
Enterprise
$99/month
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.5
8.8
8.7
Ease of Use
Ease of Use
8.8
9.3
8.6
Ease of Setup
Ease of Setup
8.6
8.9
8.2
Ease of Admin
Ease of Admin
8.7
9.2
8.3
Quality of Support
Quality of Support
8.9
9.4
8.3
Ease of Doing Business With
Ease of Doing Business With
8.8
9.7
8.4
Product Direction (% positive)
Product Direction (% positive)
8.6
10.0
7.6
Meets Requirements
Freshdesk
8.5
Solvvy
8.8
Zendesk Support
8.7
Ease of Use
Freshdesk
8.8
Solvvy
9.3
Zendesk Support
8.6
Ease of Setup
Freshdesk
8.6
Solvvy
8.9
Zendesk Support
8.2
Ease of Admin
Freshdesk
8.7
Solvvy
9.2
Zendesk Support
8.3
Quality of Support
Freshdesk
8.9
Solvvy
9.4
Zendesk Support
8.3
Ease of Doing Business With
Freshdesk
8.8
Solvvy
9.7
Zendesk Support
8.4
Product Direction (% positive)
Freshdesk
8.6
Solvvy
10.0
Zendesk Support
7.6

Features

Knowledge Share
Knowledge Base
Freshdesk
8.8
Solvvy
Not enough data available
Zendesk Support
8.6
Searchable Articles
Freshdesk
8.6
Solvvy
9.7
Zendesk Support
8.6
Community Forums
Freshdesk
8.4
Solvvy
Not enough data available
Zendesk Support
8.2
Interactive FAQs & Forums
Freshdesk
8.5
Solvvy
8.6
Zendesk Support
8.2
Interaction
Web Portals
Freshdesk
7.2
Solvvy
9.4
Zendesk Support
8.6
Forum to Reponse
Freshdesk
8.5
Solvvy
Not enough data available
Zendesk Support
8.5
Tickets and Tagging
Freshdesk
8.8
Solvvy
9.0
Zendesk Support
8.9
Live Chat
Freshdesk
8.8
Solvvy
Not enough data available
Zendesk Support
8.6

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
52.7%
15.8%
38.5%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
36.3%
84.2%
44.7%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
11.0%
0%
16.7%
Freshdesk
Small-Business
52.7%
Mid-Market
36.3%
Enterprise
11.0%
Solvvy
Small-Business
15.8%
Mid-Market
84.2%
Enterprise
0%
Zendesk Support
Small-Business
38.5%
Mid-Market
44.7%
Enterprise
16.7%

Reviewers' Industry

 
Information Technology and Services
20.4%
Internet
31.3%
Computer Software
17.8%
 
Computer Software
14.0%
Computer Software
28.1%
Information Technology and Services
15.3%
 
Internet
5.9%
Retail
15.6%
Internet
10.1%
 
Education Management
3.7%
Consumer Electronics
6.3%
Marketing and Advertising
4.7%
 
E-Learning
3.4%
Computer Networking
6.3%
Retail
3.3%
 
Other
52.6%
Other
12.5%
Other
48.8%
Freshdesk
Information Technology and Services
20.4%
Computer Software
14.0%
Internet
5.9%
Education Management
3.7%
E-Learning
3.4%
Other
52.6%
Solvvy
Internet
31.3%
Computer Software
28.1%
Retail
15.6%
Consumer Electronics
6.3%
Computer Networking
6.3%
Other
12.5%
Zendesk Support
Computer Software
17.8%
Information Technology and Services
15.3%
Internet
10.1%
Marketing and Advertising
4.7%
Retail
3.3%
Other
48.8%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Hilary D.
Administrator

I love the snapshot dashboard; it's clean, easy to read, simple, and yet has everything I need to see right there. The reporting is simple and easy to find what I need to know also. The training process is also simple and extremely user friendly.

Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Most Helpful Critical Review
Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

G2 User

The dashboard doesn't have all the information I'd like. The weekly report includes top resolutions and suggestions, I'd like to see this available when I want it.

Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

 
Freshdesk
Most Helpful Favorable Review
Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Most Helpful Critical Review
Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

Solvvy
Most Helpful Favorable Review
Hilary D.
Administrator

I love the snapshot dashboard; it's clean, easy to read, simple, and yet has everything I need to see right there. The reporting is simple and easy to find what I need to know also. The training process is also simple and extremely user friendly.

Most Helpful Critical Review
G2 User

The dashboard doesn't have all the information I'd like. The weekly report includes top resolutions and suggestions, I'd like to see this available when I want it.

Zendesk Support
Most Helpful Favorable Review
Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

Screenshots

 
1 of 6
2 of 6
3 of 6
4 of 6
5 of 6
6 of 6
1 of 4
2 of 4
3 of 4
4 of 4
1 of 5
2 of 5
3 of 5
4 of 5
5 of 5

Videos

 
No videos provided
Freshdesk
Solvvy
Zendesk Support
No videos provided
Ask Freshdesk a QuestionContact FreshdeskAsk Solvvy a QuestionContact SolvvyRequest More InformationRequest More Information
Add Product
Freshdesk
Freshdesk
Solvvy
Solvvy
Optimized for quick response
Zendesk Support
Zendesk Support