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Compare Freshdesk, Solvvy, and TeamSupport

Pricing

 
Sprout
Free
for UNLIMITED agents
Support Desk
$50
/ agent / month billed annually
 
Blossom
$19
/ agent / month billed annually
Enterprise
$65
/ agent / month billed annually
 
Garden
$35
/ agent / month billed annually
Private Cloud
Custom
Contact Us for Pricing
 
Estate
$49
/ agent / month billed annually
 
Forest
$89
/ agent / month billed annually
 
Free Trial
Free Trial
Free Trial
Freshdesk
Sprout
Freefor UNLIMITED agents
Blossom
$19/ agent / month billed annually
Garden
$35/ agent / month billed annually
Estate
$49/ agent / month billed annually
Forest
$89/ agent / month billed annually
Free Trial
Solvvy
Free Trial
TeamSupport
Support Desk
$50/ agent / month billed annually
Enterprise
$65/ agent / month billed annually
Private Cloud
CustomContact Us for Pricing
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.5
8.8
8.6
Ease of Use
Ease of Use
8.8
9.3
8.6
Ease of Setup
Ease of Setup
8.6
8.9
8.3
Ease of Admin
Ease of Admin
8.7
9.2
8.7
Quality of Support
Quality of Support
8.9
9.4
8.8
Ease of Doing Business With
Ease of Doing Business With
8.8
9.7
9.2
Product Direction (% positive)
Product Direction (% positive)
8.6
10.0
9.0
Meets Requirements
Freshdesk
8.5
Solvvy
8.8
TeamSupport
8.6
Ease of Use
Freshdesk
8.8
Solvvy
9.3
TeamSupport
8.6
Ease of Setup
Freshdesk
8.6
Solvvy
8.9
TeamSupport
8.3
Ease of Admin
Freshdesk
8.7
Solvvy
9.2
TeamSupport
8.7
Quality of Support
Freshdesk
8.9
Solvvy
9.4
TeamSupport
8.8
Ease of Doing Business With
Freshdesk
8.8
Solvvy
9.7
TeamSupport
9.2
Product Direction (% positive)
Freshdesk
8.6
Solvvy
10.0
TeamSupport
9.0

Features

Knowledge Share
Knowledge Base
Freshdesk
8.8
Solvvy
Not enough data available
TeamSupport
8.4
Searchable Articles
Freshdesk
8.6
Solvvy
9.7
TeamSupport
8.3
Community Forums
Freshdesk
8.4
Solvvy
Not enough data available
TeamSupport
8.1
Interactive FAQs & Forums
Freshdesk
8.5
Solvvy
8.6
TeamSupport
8.3
Interaction
Web Portals
Freshdesk
7.2
Solvvy
9.4
TeamSupport
8.7
Forum to Reponse
Freshdesk
8.5
Solvvy
Not enough data available
TeamSupport
8.4
Tickets and Tagging
Freshdesk
8.8
Solvvy
9.0
TeamSupport
8.9
Live Chat
Freshdesk
8.8
Solvvy
Not enough data available
TeamSupport
8.4

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
52.7%
15.8%
40.7%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
36.4%
84.2%
47.3%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
10.9%
0%
12.0%
Freshdesk
Small-Business
52.7%
Mid-Market
36.4%
Enterprise
10.9%
Solvvy
Small-Business
15.8%
Mid-Market
84.2%
Enterprise
0%
TeamSupport
Small-Business
40.7%
Mid-Market
47.3%
Enterprise
12.0%

Reviewers' Industry

 
Information Technology and Services
20.4%
Internet
31.3%
Computer Software
26.6%
 
Computer Software
13.9%
Computer Software
28.1%
Information Technology and Services
21.0%
 
Internet
5.9%
Retail
15.6%
Internet
5.6%
 
Education Management
3.7%
Consumer Electronics
6.3%
Financial Services
4.4%
 
E-Learning
3.4%
Computer Networking
6.3%
Hospitality
3.7%
 
Other
52.7%
Other
12.5%
Other
38.7%
Freshdesk
Information Technology and Services
20.4%
Computer Software
13.9%
Internet
5.9%
Education Management
3.7%
E-Learning
3.4%
Other
52.7%
Solvvy
Internet
31.3%
Computer Software
28.1%
Retail
15.6%
Consumer Electronics
6.3%
Computer Networking
6.3%
Other
12.5%
TeamSupport
Computer Software
26.6%
Information Technology and Services
21.0%
Internet
5.6%
Financial Services
4.4%
Hospitality
3.7%
Other
38.7%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Ros H.
Administrator in Computer Software

My team have now implemented Solvvy across two support sites and well, the choice as to whether to use this product or not is a no brainer. While the Solvvy instance on one site has a case deflection rate of 8-12%, the other, newer (v2) implementation is...

Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Most Helpful Critical Review
Most Helpful Critical Review
Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

G2 User in Computer Software

Solvvy requires a bit of maintenance. Using their learning tool is the best way to increase the self-service rate. A "set it and forget it" approach didn't really work for me. Spending a bit of time each week with their training tool helps Solvvy be more...

G2 User in Hospitality

Been having issues with a customer Open Tickets refreshing

 
Freshdesk
Most Helpful Favorable Review
Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Most Helpful Critical Review
Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

Solvvy
Most Helpful Favorable Review
Ros H.
Administrator in Computer Software

My team have now implemented Solvvy across two support sites and well, the choice as to whether to use this product or not is a no brainer. While the Solvvy instance on one site has a case deflection rate of 8-12%, the other, newer (v2) implementation is...

Most Helpful Critical Review
G2 User in Computer Software

Solvvy requires a bit of maintenance. Using their learning tool is the best way to increase the self-service rate. A "set it and forget it" approach didn't really work for me. Spending a bit of time each week with their training tool helps Solvvy be more...

TeamSupport
Most Helpful Favorable Review
Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Most Helpful Critical Review
G2 User in Hospitality

Been having issues with a customer Open Tickets refreshing

Screenshots

 
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Videos

 

TeamSupport: The Customer Support Solution Built for B2B Help Desks

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TeamSupport

TeamSupport: The Customer Support Solution Built for B2B Help Desks

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