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Compare Freshdesk, Solvvy, and Kayako

Pricing

 
Sprout
Free
for UNLIMITED agents
Inbox
$15
/agent/month
 
Blossom
$19
/ agent / month billed annually
Growth
$30
/agent/month
 
Garden
$35
/ agent / month billed annually
Scale
$60
/agent/month
 
Estate
$49
/ agent / month billed annually
 
Forest
$89
/ agent / month billed annually
 
Free Trial
Free Trial
Free Trial
Freshdesk
Sprout
Freefor UNLIMITED agents
Blossom
$19/ agent / month billed annually
Garden
$35/ agent / month billed annually
Estate
$49/ agent / month billed annually
Forest
$89/ agent / month billed annually
Free Trial
Solvvy
Free Trial
Kayako
Inbox
$15/agent/month
Growth
$30/agent/month
Scale
$60/agent/month
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.5
8.8
8.1
Ease of Use
Ease of Use
8.8
9.3
8.4
Ease of Setup
Ease of Setup
8.6
8.9
8.0
Ease of Admin
Ease of Admin
8.7
9.2
8.1
Quality of Support
Quality of Support
8.9
9.4
8.2
Ease of Doing Business With
Ease of Doing Business With
8.8
9.7
8.4
Product Direction (% positive)
Product Direction (% positive)
8.6
10.0
7.1
Meets Requirements
Freshdesk
8.5
Solvvy
8.8
Kayako
8.1
Ease of Use
Freshdesk
8.8
Solvvy
9.3
Kayako
8.4
Ease of Setup
Freshdesk
8.6
Solvvy
8.9
Kayako
8.0
Ease of Admin
Freshdesk
8.7
Solvvy
9.2
Kayako
8.1
Quality of Support
Freshdesk
8.9
Solvvy
9.4
Kayako
8.2
Ease of Doing Business With
Freshdesk
8.8
Solvvy
9.7
Kayako
8.4
Product Direction (% positive)
Freshdesk
8.6
Solvvy
10.0
Kayako
7.1

Features

Knowledge Share
Knowledge Base
Freshdesk
8.8
Solvvy
Not enough data available
Kayako
9.0
Searchable Articles
Freshdesk
8.6
Solvvy
9.7
Kayako
9.2
Community Forums
Freshdesk
8.4
Solvvy
Not enough data available
Kayako
8.7
Interactive FAQs & Forums
Freshdesk
8.5
Solvvy
8.6
Kayako
8.6
Interaction
Web Portals
Freshdesk
7.2
Solvvy
9.4
Kayako
9.1
Forum to Reponse
Freshdesk
8.5
Solvvy
Not enough data available
Kayako
8.2
Tickets and Tagging
Freshdesk
8.8
Solvvy
9.0
Kayako
9.3
Live Chat
Freshdesk
8.8
Solvvy
Not enough data available
Kayako
8.9

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
52.7%
15.8%
56.2%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
36.4%
84.2%
36.1%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
10.9%
0%
7.7%
Freshdesk
Small-Business
52.7%
Mid-Market
36.4%
Enterprise
10.9%
Solvvy
Small-Business
15.8%
Mid-Market
84.2%
Enterprise
0%
Kayako
Small-Business
56.2%
Mid-Market
36.1%
Enterprise
7.7%

Reviewers' Industry

 
Information Technology and Services
20.4%
Internet
31.3%
Information Technology and Services
23.8%
 
Computer Software
13.9%
Computer Software
28.1%
Computer Software
17.6%
 
Internet
5.9%
Retail
15.6%
Telecommunications
7.1%
 
Education Management
3.7%
Consumer Electronics
6.3%
Internet
5.2%
 
E-Learning
3.4%
Computer Networking
6.3%
Marketing and Advertising
3.8%
 
Other
52.7%
Other
12.5%
Other
42.4%
Freshdesk
Information Technology and Services
20.4%
Computer Software
13.9%
Internet
5.9%
Education Management
3.7%
E-Learning
3.4%
Other
52.7%
Solvvy
Internet
31.3%
Computer Software
28.1%
Retail
15.6%
Consumer Electronics
6.3%
Computer Networking
6.3%
Other
12.5%
Kayako
Information Technology and Services
23.8%
Computer Software
17.6%
Telecommunications
7.1%
Internet
5.2%
Marketing and Advertising
3.8%
Other
42.4%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Ros H.
Administrator in Computer Software

My team have now implemented Solvvy across two support sites and well, the choice as to whether to use this product or not is a no brainer. While the Solvvy instance on one site has a case deflection rate of 8-12%, the other, newer (v2) implementation is...

Nicole J.
User in Information Technology and Services

Kayako was easy to use out of the box. Our Support Staff was able to adapt and use it efficiently right away. Previously, the software we utilized was a very manual process so the automation of Kayako was crucial to the Support team and allowed additional...

Most Helpful Critical Review
Most Helpful Critical Review
Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

James S.
Administrator

I wish there was a whitelist button to push specific questions that cant be handled via self help straight to a representative.

G2 User in Marketing and Advertising

Resource management is not sufficient, support is quite poor.

 
Freshdesk
Most Helpful Favorable Review
Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Most Helpful Critical Review
Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

Solvvy
Most Helpful Favorable Review
Ros H.
Administrator in Computer Software

My team have now implemented Solvvy across two support sites and well, the choice as to whether to use this product or not is a no brainer. While the Solvvy instance on one site has a case deflection rate of 8-12%, the other, newer (v2) implementation is...

Most Helpful Critical Review
James S.
Administrator

I wish there was a whitelist button to push specific questions that cant be handled via self help straight to a representative.

Kayako
Most Helpful Favorable Review
Nicole J.
User in Information Technology and Services

Kayako was easy to use out of the box. Our Support Staff was able to adapt and use it efficiently right away. Previously, the software we utilized was a very manual process so the automation of Kayako was crucial to the Support team and allowed additional...

Most Helpful Critical Review
G2 User in Marketing and Advertising

Resource management is not sufficient, support is quite poor.

Screenshots

 
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Videos

 

Kayako’s fully integrated help desk software allows companies of all sizes to provide exceptional customer service in multiple languages across live chat, email, facebook and twitter.

Freshdesk
Solvvy
Kayako

Kayako’s fully integrated help desk software allows companies of all sizes to provide exceptional customer service in multiple languages across live chat, email, facebook and twitter.

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