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Compare Freshdesk, Solvvy, and HappyFox

Pricing

 
Sprout
Free
for UNLIMITED agents
Mighty
$29
per staff / month
 
Blossom
$19
/ agent / month billed annually
Enterprise
$69
per staff / month
 
Garden
$35
/ agent / month billed annually
Fantastic
$49
per staff / month
 
Estate
$49
/ agent / month billed annually
Enterprise Plus
$89
per staff / month
 
Forest
$89
/ agent / month billed annually
 
Free Trial
Free Trial
Free Trial Unavailable
Freshdesk
Sprout
Freefor UNLIMITED agents
Blossom
$19/ agent / month billed annually
Garden
$35/ agent / month billed annually
Estate
$49/ agent / month billed annually
Forest
$89/ agent / month billed annually
Free Trial
Solvvy
Free Trial
HappyFox
Mighty
$29per staff / month
Enterprise
$69per staff / month
Fantastic
$49per staff / month
Enterprise Plus
$89per staff / month
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
8.5
8.8
8.9
Ease of Use
Ease of Use
8.8
9.3
9.3
Ease of Setup
Ease of Setup
8.6
8.9
8.9
Ease of Admin
Ease of Admin
8.7
9.2
9.1
Quality of Support
Quality of Support
8.9
9.4
9.2
Ease of Doing Business With
Ease of Doing Business With
8.8
9.7
9.3
Product Direction (% positive)
Product Direction (% positive)
8.6
10.0
9.3
Meets Requirements
Freshdesk
8.5
Solvvy
8.8
HappyFox
8.9
Ease of Use
Freshdesk
8.8
Solvvy
9.3
HappyFox
9.3
Ease of Setup
Freshdesk
8.6
Solvvy
8.9
HappyFox
8.9
Ease of Admin
Freshdesk
8.7
Solvvy
9.2
HappyFox
9.1
Quality of Support
Freshdesk
8.9
Solvvy
9.4
HappyFox
9.2
Ease of Doing Business With
Freshdesk
8.8
Solvvy
9.7
HappyFox
9.3
Product Direction (% positive)
Freshdesk
8.6
Solvvy
10.0
HappyFox
9.3

Features

Knowledge Share
Knowledge Base
Freshdesk
8.8
Solvvy
Not enough data available
HappyFox
8.5
Searchable Articles
Freshdesk
8.6
Solvvy
9.7
HappyFox
8.8
Community Forums
Freshdesk
8.4
Solvvy
Not enough data available
HappyFox
Not enough data available
Interactive FAQs & Forums
Freshdesk
8.5
Solvvy
8.6
HappyFox
Not enough data available
Interaction
Web Portals
Freshdesk
7.2
Solvvy
9.4
HappyFox
7.2
Forum to Reponse
Freshdesk
8.5
Solvvy
Not enough data available
HappyFox
8.1
Tickets and Tagging
Freshdesk
8.8
Solvvy
9.0
HappyFox
9.3
Live Chat
Freshdesk
8.8
Solvvy
Not enough data available
HappyFox
8.1

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
52.7%
15.8%
46.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
36.4%
84.2%
38.1%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
10.9%
0%
15.5%
Freshdesk
Small-Business
52.7%
Mid-Market
36.4%
Enterprise
10.9%
Solvvy
Small-Business
15.8%
Mid-Market
84.2%
Enterprise
0%
HappyFox
Small-Business
46.4%
Mid-Market
38.1%
Enterprise
15.5%

Reviewers' Industry

 
Information Technology and Services
20.4%
Internet
31.3%
Information Technology and Services
14.1%
 
Computer Software
13.9%
Computer Software
28.1%
Computer Software
12.2%
 
Internet
5.9%
Retail
15.6%
Higher Education
6.4%
 
Education Management
3.7%
Consumer Electronics
6.3%
Real Estate
3.8%
 
E-Learning
3.4%
Computer Networking
6.3%
Education Management
3.8%
 
Other
52.7%
Other
12.5%
Other
59.6%
Freshdesk
Information Technology and Services
20.4%
Computer Software
13.9%
Internet
5.9%
Education Management
3.7%
E-Learning
3.4%
Other
52.7%
Solvvy
Internet
31.3%
Computer Software
28.1%
Retail
15.6%
Consumer Electronics
6.3%
Computer Networking
6.3%
Other
12.5%
HappyFox
Information Technology and Services
14.1%
Computer Software
12.2%
Higher Education
6.4%
Real Estate
3.8%
Education Management
3.8%
Other
59.6%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Laura T.
Administrator

Solvvy has: - Increased customer self-service rates significantly - A sleek interface that is easy for both our team and our customers to use - Actionable data that informs our decision-making Additionally, training Solvvy never feels like a chore,...

NARAYANA MOORTHY K.
Administrator in Financial Services

HappyFox is highly user friendly. It has brought down my response time. We now work like a Real TEAM. It was easy to deploy. No Down time. Reliable. 1 . Smart Rules helps me to improve on a daily basis. 2. Email integration is terrific. 3. We dont need...

Most Helpful Critical Review
Most Helpful Critical Review
Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

Bryan C.
Administrator

While the product is very efficient for our needs, we understand that the company is still young and has room for improvement. One of the items we've discussed with Solvvy that we would like to see is the capability for Solvvy to generate automated messages...

Jared B.
Administrator in Computer Software

Limitation of fields necessary on Contact Groups, Time spent not displaying to customer, due date not displaying to customer, etc.

 
Freshdesk
Most Helpful Favorable Review
Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Most Helpful Critical Review
Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

Solvvy
Most Helpful Favorable Review
Laura T.
Administrator

Solvvy has: - Increased customer self-service rates significantly - A sleek interface that is easy for both our team and our customers to use - Actionable data that informs our decision-making Additionally, training Solvvy never feels like a chore,...

Most Helpful Critical Review
Bryan C.
Administrator

While the product is very efficient for our needs, we understand that the company is still young and has room for improvement. One of the items we've discussed with Solvvy that we would like to see is the capability for Solvvy to generate automated messages...

HappyFox
Most Helpful Favorable Review
NARAYANA MOORTHY K.
Administrator in Financial Services

HappyFox is highly user friendly. It has brought down my response time. We now work like a Real TEAM. It was easy to deploy. No Down time. Reliable. 1 . Smart Rules helps me to improve on a daily basis. 2. Email integration is terrific. 3. We dont need...

Most Helpful Critical Review
Jared B.
Administrator in Computer Software

Limitation of fields necessary on Contact Groups, Time spent not displaying to customer, due date not displaying to customer, etc.

Screenshots

 
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Videos

 
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