Compare Freshdesk vs SnapEngage
See this
comparison of Freshdesk vs. SnapEngage
based on data from user reviews. Freshdesk rates 4.4/5 stars with 2,132 reviews. SnapEngage rates 4.4/5 stars with 129 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Sprout
Free
for UNLIMITED agents
Essentials
From $16
per user / per month
 
Blossom
$19
/ agent / month billed annually
Professional
From $26
per user / per month
 
Garden
$35
/ agent / month billed annually
Enterprise
From $40
per user / per month
 
Estate
$49
/ agent / month billed annually
 
Forest
$89
/ agent / month billed annually
 
Free Trial
Free Trial
Freshdesk
Sprout
Freefor UNLIMITED agents
Blossom
$19/ agent / month billed annually
Garden
$35/ agent / month billed annually
Estate
$49/ agent / month billed annually
Forest
$89/ agent / month billed annually
Free Trial
SnapEngage
Essentials
From $16per user / per month
Professional
From $26per user / per month
Enterprise
From $40per user / per month
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.5
8.6
Ease of Use
Ease of Use
8.8
9.2
Ease of Setup
Ease of Setup
8.6
8.8
Ease of Admin
Ease of Admin
8.7
8.8
Quality of Support
Quality of Support
8.9
9.1
Ease of Doing Business With
Ease of Doing Business With
8.9
9.4
Product Direction (% positive)
Product Direction (% positive)
8.7
8.4
Meets Requirements
Freshdesk
8.5
SnapEngage
8.6
Ease of Use
Freshdesk
8.8
SnapEngage
9.2
Ease of Setup
Freshdesk
8.6
SnapEngage
8.8
Ease of Admin
Freshdesk
8.7
SnapEngage
8.8
Quality of Support
Freshdesk
8.9
SnapEngage
9.1
Ease of Doing Business With
Freshdesk
8.9
SnapEngage
9.4
Product Direction (% positive)
Freshdesk
8.7
SnapEngage
8.4

Features

Knowledge Share
Knowledge Base
Freshdesk
8.8
SnapEngage
8.7
Searchable Articles
Freshdesk
8.6
SnapEngage
8.3
Community Forums
Freshdesk
8.5
SnapEngage
Not enough data available
Interactive FAQs & Forums
Freshdesk
8.5
SnapEngage
Not enough data available
Communication
Pop-up Chat
Freshdesk
9.1
SnapEngage
9.0
Notifications
Freshdesk
8.8
SnapEngage
8.3
Targeted Emails
Freshdesk
9.0
SnapEngage
7.6
In-App Messaging
Freshdesk
Not enough data available
SnapEngage
8.0
Interaction
Web Portals
Freshdesk
7.2
SnapEngage
8.8
Forum to Reponse
Freshdesk
8.5
SnapEngage
8.6
Tickets and Tagging
Freshdesk
8.8
SnapEngage
8.7
Live Chat
Freshdesk
8.8
SnapEngage
9.8
Internal Use
Customization
Freshdesk
8.0
SnapEngage
8.1
Conversation Archiving
Freshdesk
Not enough data available
SnapEngage
8.1
Lead Development
Freshdesk
Not enough data available
SnapEngage
8.2
Knowledge Base
Freshdesk
8.9
SnapEngage
8.3
Team Inbox
Freshdesk
8.9
SnapEngage
7.4
Customer Profiles
Freshdesk
8.7
SnapEngage
7.6

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
52.5%
42.2%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
36.6%
48.4%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
10.9%
9.4%
Freshdesk
Small-Business
52.5%
Mid-Market
36.6%
Enterprise
10.9%
SnapEngage
Small-Business
42.2%
Mid-Market
48.4%
Enterprise
9.4%

Reviewers' Industry

 
Information Technology and Services
20.4%
Information Technology and Services
14.3%
 
Computer Software
13.9%
Computer Software
14.3%
 
Internet
5.8%
Financial Services
5.2%
 
Education Management
3.7%
Telecommunications
4.5%
 
E-Learning
3.4%
Insurance
4.5%
 
Other
52.8%
Other
57.1%
Freshdesk
Information Technology and Services
20.4%
Computer Software
13.9%
Internet
5.8%
Education Management
3.7%
E-Learning
3.4%
Other
52.8%
SnapEngage
Information Technology and Services
14.3%
Computer Software
14.3%
Financial Services
5.2%
Telecommunications
4.5%
Insurance
4.5%
Other
57.1%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Kristen F.
Administrator in Information Technology and Services

We worked with LivePerson for about three years, but had become disappointed with their reporting features once they switch to a new online platform. SnapEngage was a refreshing change. The chat box is very sleek and the ability to match it to our brand was...

Most Helpful Critical Review
Most Helpful Critical Review
Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

G2 User

The product feels old. Feels like you need to do a lot of manual work, the integration to other systems is lacking, the backend UI feels outdated.

 
Freshdesk
Most Helpful Favorable Review
Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Most Helpful Critical Review
Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

SnapEngage
Most Helpful Favorable Review
Kristen F.
Administrator in Information Technology and Services

We worked with LivePerson for about three years, but had become disappointed with their reporting features once they switch to a new online platform. SnapEngage was a refreshing change. The chat box is very sleek and the ability to match it to our brand was...

Most Helpful Critical Review
G2 User

The product feels old. Feels like you need to do a lot of manual work, the integration to other systems is lacking, the backend UI feels outdated.

Screenshots

 
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Videos

 
No videos provided
Freshdesk
SnapEngage
No videos provided
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