Compare Freshdesk and SmarterTrack
Featured Products
At a Glance
Market Segments
Small-Business (48.7% of reviews)
Mid-Market (60.0% of reviews)
Entry-Level Pricing
$19.00 1 User per month billed annually Per Month
No pricing available
Freshdesk
Star Rating
(3,738)4.4 out of 5
Market Segments
Small-Business (48.7% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00 1 User per month billed annually Per Month
Free Trial is available
Browse all 6 pricing plans
SmarterTrack
Star Rating
(10)4.1 out of 5
Market Segments
Mid-Market (60.0% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about SmarterTrack
Summary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Freshdesk excels in user experience, with many praising its clean interface and easy navigation. Users find that it significantly reduces stress when managing multiple customer queries, thanks to features like ticket automation and SLA management.
- According to verified reviews, SmarterTrack is noted for its intuitive design and ease of implementation. Users appreciate how quickly they can get started with the software, highlighting its email integration and ticket management capabilities as particularly helpful for providing customer support.
- Users say that Freshdesk's automation features are a game changer, allowing teams to reduce manual work and streamline workflows. This adaptability is a key reason why many find it easy to train new hires, as agents can start handling tickets efficiently without extensive training.
- Reviewers mention that while SmarterTrack offers solid functionality, it has fewer recent reviews, which may indicate less active user engagement compared to Freshdesk. This could affect the reliability of user feedback and insights into ongoing product improvements.
- G2 reviewers highlight Freshdesk's strong support quality, with many users rating it highly for responsiveness and helpfulness. This level of support is crucial for teams that rely on timely assistance to resolve customer issues effectively.
- According to recent feedback, SmarterTrack users appreciate its ability to create surveys for evaluating service quality, which helps in assessing team performance. However, some users feel that it lacks the depth of features and community support that Freshdesk offers, particularly for larger teams.
Pricing
Entry-Level Pricing
Freshdesk
Freshdesk Email and Ticketing (Growth)
$19.00
1 User per month billed annually Per Month
Omnichannel engagement, AI agents, and robust ticketing across web, SMS, messaging and email
- Automations
- Help Desk and Ticketing: Ticketing, Shared inbox, Threads and tasks, Customer portal
- Analytics: OOB analytics and standard reports
SmarterTrack
No pricing availableFree Trial
Freshdesk
Free Trial is available
SmarterTrack
No trial information availableRatings
Meets Requirements
8.6
3,274
7.9
8
Ease of Use
8.9
3,296
7.9
8
Ease of Setup
8.6
2,352
8.3
6
Ease of Admin
8.7
2,199
Not enough data
Quality of Support
8.7
3,172
7.3
8
Has the product been a good partner in doing business?
8.8
2,122
Not enough data
Product Direction (% positive)
8.8
3,242
7.1
8
Features by Category
Ticket and Case Management
8.9
2247
|
Verified
8.8
7
8.8
2260
|
Verified
8.3
7
8.5
2188
|
Verified
8.1
7
8.5
2065
|
Verified
8.3
7
8.3
1808
|
Verified
8.3
6
8.5
2092
|
Verified
8.6
6
8.7
2024
|
Verified
8.6
7
8.3
1376
|
Verified
9.3
5
Generative AI
7.3
329
Not enough data
7.4
325
Not enough data
Agentic AI - Help Desk
7.1
57
Not enough data
6.8
56
Not enough data
7.3
57
Not enough data
Communication Channels
8.6
1925
|
Verified
9.0
7
8.9
2089
|
Verified
8.1
7
8.4
1315
|
Verified
7.8
6
8.0
1190
|
Verified
7.5
6
7.9
935
|
Verified
8.7
5
Platform
8.1
1158
|
Verified
8.7
5
8.1
1660
|
Verified
8.7
5
8.6
1548
|
Verified
9.3
5
8.3
1153
|
Verified
Not enough data
8.0
1877
|
Verified
8.1
7
8.3
1964
|
Verified
8.1
7
Channels
8.4
357
Not enough data
8.0
333
Not enough data
7.5
322
Not enough data
Design
8.2
331
Not enough data
7.8
334
Not enough data
8.3
356
Not enough data
8.3
344
Not enough data
8.4
331
Not enough data
Generative AI
7.7
262
Not enough data
7.7
262
Not enough data
Usability
8.8
264
Not enough data
8.7
260
Not enough data
8.8
251
Not enough data
Reporting
8.6
246
Not enough data
8.5
241
Not enough data
8.6
254
Not enough data
Generative AI
7.5
178
Not enough data
7.5
178
Not enough data
Conversational Platform
8.3
432
Not enough data
8.3
378
Not enough data
8.3
371
Not enough data
8.4
307
Not enough data
Support Automation
8.4
388
Not enough data
8.4
408
Not enough data
8.3
373
Not enough data
8.2
314
Not enough data
Generative AI
7.4
207
Not enough data
7.4
203
Not enough data
Generative AI
7.8
116
Not enough data
7.9
114
Not enough data
7.6
113
Not enough data
Communication
8.8
583
|
Verified
Not enough data
8.7
601
|
Verified
Not enough data
8.7
494
|
Verified
Not enough data
8.5
199
Not enough data
8.2
202
Not enough data
Internal Use
8.1
1660
|
Verified
8.7
5
8.6
203
Not enough data
8.2
186
Not enough data
8.8
558
|
Verified
Not enough data
8.8
519
|
Verified
Not enough data
8.6
547
|
Verified
Not enough data
Generative AI
7.9
139
Not enough data
Self-Service Experience
8.7
959
Not enough data
8.6
911
Not enough data
8.3
682
Not enough data
8.2
238
Not enough data
8.4
255
Not enough data
Self-Service Platform
8.5
253
Not enough data
8.6
260
Not enough data
8.0
220
Not enough data
8.4
237
Not enough data
Agentic AI - Customer Self-Service
7.7
16
Not enough data
7.7
15
Not enough data
7.9
16
Not enough data
7.7
17
Not enough data
7.6
17
Not enough data
7.6
16
Not enough data
7.8
16
Not enough data
Generative AI
8.2(won by default)
79
Not enough data
8.0(won by default)
79
Not enough data
Process
8.6(won by default)
162
Not enough data
9.3(won by default)
484
Not enough data
8.6(won by default)
371
Not enough data
Channels
9.2(won by default)
479
Not enough data
8.7(won by default)
415
Not enough data
8.8(won by default)
376
Not enough data
8.5(won by default)
340
Not enough data
8.3(won by default)
58
Not enough data
Insight
8.6(won by default)
382
Not enough data
8.7(won by default)
169
Not enough data
8.6(won by default)
373
Not enough data
9.1(won by default)
445
Not enough data
Generative AI
7.8
87
Not enough data
7.7
85
Not enough data
Customer Query Resolution - AI Customer Support Agents
8.9
9
Not enough data
8.5
9
Not enough data
8.3
9
Not enough data
8.5
9
Not enough data
8.0
9
Not enough data
Customer Interaction Automation - AI Customer Support Agents
8.0
9
Not enough data
8.7
10
Not enough data
8.7
10
Not enough data
8.6
11
Not enough data
Automation
9.3
10
Not enough data
8.8
10
Not enough data
9.1
9
Not enough data
Autonomy
7.2
10
Not enough data
8.3
9
Not enough data
8.3
9
Not enough data
8.0
9
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Freshdesk and SmarterTrack are categorized as Help Desk
Unique Categories
SmarterTrack has no unique categories
Reviews
Reviewers' Company Size
Freshdesk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
SmarterTrack
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
17.1%
Computer Software
12.7%
Financial Services
4.1%
Internet
4.0%
Education Management
3.8%
Other
58.3%
Information Technology and Services
30.0%
Financial Services
20.0%
Marketing and Advertising
10.0%
Insurance
10.0%
Education Management
10.0%
Other
20.0%
Alternatives
Discussions
What is the use of freshdesk?
3 Comments
CK
Freshdesk is a Helpdesk web based Software as a Service product. It has many features which include helpdesk, chat, service desk, etc.Read more
SmarterTrack has no discussions with answers
