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Compare Freshdesk and Shopify Inbox 
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At a Glance
Market Segments
Small-Business (48.4% of reviews)
Small-Business (86.7% of reviews)
Entry-Level Pricing
$15.00 Per Month
No pricing available
Freshdesk
Star Rating
(3,599)4.4 out of 5
Market Segments
Small-Business (48.4% of reviews)
Entry-Level Pricing
$15.00 Per Month
Free Trial is available
Browse all 3 pricing plansShopify Inbox
Star Rating
(16)4.4 out of 5
Market Segments
Small-Business (86.7% of reviews)
Entry-Level Pricing
No pricing available
Learn more about Shopify InboxSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Freshdesk excels in its ticket creation user experience, scoring 8.9, which reviewers mention makes it easy to manage customer inquiries efficiently. In contrast, Shopify Inbox, while still effective, does not have a specific score for this feature, indicating a potential area for improvement.
- Reviewers mention that Freshdesk's SLA Management feature, with a score of 8.3, allows for effective tracking of service level agreements, ensuring timely responses. Shopify Inbox lacks a dedicated SLA Management feature, which could be a drawback for businesses needing strict compliance.
- G2 users highlight Freshdesk's multi-channel coverage, scoring 8.4, as a strong point, allowing businesses to engage customers across various platforms. Shopify Inbox, however, shines in its live chat functionality, scoring 8.8, which users say enhances real-time customer interaction.
- Users on G2 report that Freshdesk's quality of support is rated at 8.8, with many reviewers praising the responsiveness and helpfulness of the support team. Conversely, Shopify Inbox has a slightly higher score of 9.1, indicating that users find their support even more satisfactory.
- Reviewers mention that Freshdesk's knowledge base feature scores 8.7, providing a robust self-service experience for customers. Shopify Inbox, while offering a knowledge base, scores lower at 7.7, suggesting that users may find Freshdesk's resources more comprehensive and user-friendly.
- Users say that Freshdesk's automation capabilities, particularly in ticket management, are highly rated at 8.6, streamlining workflows effectively. Shopify Inbox, while offering automation, does not have a specific score for this feature, which may indicate less emphasis on automation in their platform.
Pricing
Entry-Level Pricing
Freshdesk
Growth
$15.00
Per Month
Everything in FREE plus
- Automations
- SLA & Business Hour
- Agent Collision
Shopify Inbox
No pricing availableFree Trial
Freshdesk
Free Trial is available
Shopify Inbox
No trial information availableRatings
Meets Requirements
8.6
3,164
8.7
15
Ease of Use
8.8
3,186
9.1
15
Ease of Setup
8.6
2,246
9.7
6
Ease of Admin
8.7
2,148
9.3
5
Quality of Support
8.7
3,063
9.2
14
Has the product been a good partner in doing business?
8.8
2,073
9.3
5
Product Direction (% positive)
8.8
3,139
9.2
15
Features by Category
Ticket and Case Management
8.9
2207
|
Verified
Not enough data
8.8
2217
|
Verified
Not enough data
8.5
2130
|
Verified
Not enough data
8.5
2022
|
Verified
Not enough data
8.3
1788
|
Verified
Not enough data
8.5
2075
|
Verified
Not enough data
8.7
1996
|
Verified
Not enough data
8.2
1361
|
Verified
Not enough data
Generative AI
7.3
323
Not enough data
7.4
320
Not enough data
Agentic AI - Help Desk
6.9
52
Not enough data
6.7
53
Not enough data
7.0
52
Not enough data
Communication Channels
8.6
1911
|
Verified
Not enough data
8.9
2059
|
Verified
Not enough data
8.4
1303
|
Verified
Not enough data
8.0
1183
|
Verified
Not enough data
7.9
931
|
Verified
Not enough data
Platform
8.0
1147
|
Verified
Not enough data
8.0
1654
|
Verified
7.7
14
8.6
1537
|
Verified
Not enough data
8.2
1131
|
Verified
Not enough data
8.0
1853
|
Verified
Not enough data
8.3
1951
|
Verified
Not enough data
Channels
8.3
348
Not enough data
7.9
328
Not enough data
7.5
319
Not enough data
Design
8.1
325
Not enough data
7.8
330
Not enough data
8.2
350
Not enough data
8.3
336
Not enough data
8.4
327
Not enough data
Generative AI
7.6
261
Not enough data
7.7
261
Not enough data
Usability
8.7
262
Not enough data
8.7
258
Not enough data
8.7
251
Not enough data
Reporting
8.6
246
Not enough data
8.5
242
Not enough data
8.6
253
Not enough data
Generative AI
7.5
179
Not enough data
7.6
179
Not enough data
Conversational Platform
8.3
428
Not enough data
8.3
374
Not enough data
8.3
367
Not enough data
8.4
303
Not enough data
Support Automation
8.4
384
Not enough data
8.4
404
Not enough data
8.2
368
Not enough data
8.2
309
Not enough data
Generative AI
7.4
204
Not enough data
7.4
201
Not enough data
Generative AI
7.8
116
7.7
13
7.9
115
7.3
13
7.6
114
5.6
13
Communication
8.8
581
|
Verified
7.9
14
8.7
598
|
Verified
8.7
14
8.7
493
|
Verified
7.5
14
8.5
196
7.9
14
8.2
200
7.0
14
Internal Use
8.0
1654
|
Verified
7.7
14
8.6
202
8.2
14
8.1
182
6.8
14
8.8
558
|
Verified
7.3
14
8.8
516
|
Verified
7.9
14
8.6
545
|
Verified
8.5
14
Generative AI
7.9
142
Not enough data
Self-Service Experience
8.7
958
Not enough data
8.6
911
Not enough data
8.3
684
Not enough data
8.2
239
Not enough data
8.4
255
Not enough data
Self-Service Platform
8.5
252
Not enough data
8.6
258
Not enough data
8.0
218
Not enough data
8.5
235
Not enough data
Agentic AI - Customer Self-Service
7.7
17
Not enough data
7.6
15
Not enough data
7.7
16
Not enough data
7.6
17
Not enough data
7.5
17
Not enough data
7.3
16
Not enough data
7.5
16
Not enough data
Generative AI
8.2(won by default)
80
Not enough data
8.1(won by default)
80
Not enough data
Process
8.6(won by default)
161
Not enough data
9.3(won by default)
481
Not enough data
8.6(won by default)
372
Not enough data
Channels
9.2(won by default)
477
Not enough data
8.7(won by default)
417
Not enough data
8.8(won by default)
378
Not enough data
8.5(won by default)
339
Not enough data
Feature Not Available
Not enough data
Insight
8.6(won by default)
380
Not enough data
8.7(won by default)
169
Not enough data
8.6(won by default)
373
Not enough data
9.1(won by default)
445
Not enough data
Generative AI
7.7
87
Not enough data
7.7
86
Not enough data
Customer Query Resolution - AI Customer Support Agents
8.9
11
Not enough data
8.7
10
Not enough data
8.3
11
Not enough data
8.6
11
Not enough data
8.0
11
Not enough data
Customer Interaction Automation - AI Customer Support Agents
8.0
11
Not enough data
8.5
11
Not enough data
8.5
11
Not enough data
8.3
11
Not enough data
Automation
8.9
11
Not enough data
8.6
11
Not enough data
8.8
11
Not enough data
Autonomy
7.0
11
Not enough data
8.5
10
Not enough data
8.3
11
Not enough data
8.2
11
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Freshdesk and Shopify Inbox are categorized as Live Chat
Unique Categories
Shopify Inbox has no unique categories
Reviews
Reviewers' Company Size
Freshdesk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Shopify Inbox
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
17.1%
Computer Software
12.9%
Internet
4.2%
Financial Services
4.1%
Education Management
3.7%
Other
58.1%
Accounting
20.0%
Luxury Goods & Jewelry
13.3%
Consulting
6.7%
Sporting Goods
6.7%
Retail
6.7%
Other
46.7%
Alternatives
Discussions
What is Freshdesk used for?
4 Comments
TB
Freshdesk is a customer support software used to manage and streamline customer service operations. It helps businesses handle customer inquiries, track...Read more
What is the use of freshdesk?
3 Comments
AB
Freshdesk is a Customer communication portal that will assist you in managing customer queries in various formats in a centralised space with transparency in...Read more
Shopify Inbox has no discussions with answers
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