Compare Freshdesk and Shopify Inbox 
Featured Products
At a Glance
Market Segments
Small-Business (48.7% of reviews)
Small-Business (87.5% of reviews)
Entry-Level Pricing
$19.00 1 User per month billed annually Per Month
No pricing available
Freshdesk
Star Rating
(3,737)4.4 out of 5
Market Segments
Small-Business (48.7% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00 1 User per month billed annually Per Month
Free Trial is available
Browse all 6 pricing plansShopify Inbox
Star Rating
(17)4.4 out of 5
Market Segments
Small-Business (87.5% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Shopify InboxSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Freshdesk excels in ticket management, with users highlighting its structured and efficient approach. The automation features significantly reduce manual work for customer support, making it easier for teams to handle multiple queries simultaneously.
- Users say that Shopify Inbox shines in its ease of integration with Shopify, making it a go-to choice for businesses already using the platform. Reviewers appreciate how simple it is to manage customer conversations directly on their website, enhancing daily operations.
- According to verified reviews, Freshdesk's user-friendly interface is frequently praised, with many noting that new hires can quickly adapt without extensive training. This ease of use contributes to a smoother onboarding process for customer support teams.
- Reviewers mention that while Shopify Inbox offers excellent customer support, with many rating it a perfect 10/10, it has fewer recent reviews compared to Freshdesk. This raises questions about the breadth of user experiences and the product's overall reliability.
- G2 reviewers highlight Freshdesk's robust customization options, which allow teams to tailor workflows to their specific needs. This flexibility is a significant advantage for businesses looking to optimize their customer support processes.
- Users report that while both platforms have similar star ratings, Freshdesk's higher G2 Score reflects greater overall satisfaction among users, particularly in areas like ticket automation and SLA management, which are crucial for effective customer support.
Pricing
Entry-Level Pricing
Freshdesk
Freshdesk Email and Ticketing (Growth)
$19.00
1 User per month billed annually Per Month
Omnichannel engagement, AI agents, and robust ticketing across web, SMS, messaging and email
- Automations
- Help Desk and Ticketing: Ticketing, Shared inbox, Threads and tasks, Customer portal
- Analytics: OOB analytics and standard reports
Shopify Inbox
No pricing availableFree Trial
Freshdesk
Free Trial is available
Shopify Inbox
No trial information availableRatings
Meets Requirements
8.6
3,272
8.6
16
Ease of Use
8.9
3,294
9.2
16
Ease of Setup
8.6
2,350
9.8
7
Ease of Admin
8.7
2,198
9.3
5
Quality of Support
8.7
3,170
9.2
15
Has the product been a good partner in doing business?
8.8
2,121
9.3
5
Product Direction (% positive)
8.8
3,241
9.2
15
Features by Category
Ticket and Case Management
8.9
2245
|
Verified
Not enough data
8.8
2259
|
Verified
Not enough data
8.5
2186
|
Verified
Not enough data
8.5
2063
|
Verified
Not enough data
8.3
1806
|
Verified
Not enough data
8.5
2090
|
Verified
Not enough data
8.7
2023
|
Verified
Not enough data
8.3
1375
|
Verified
Not enough data
Generative AI
7.3
328
Not enough data
7.4
324
Not enough data
Agentic AI - Help Desk
7.1
57
Not enough data
6.8
56
Not enough data
7.2
56
Not enough data
Communication Channels
8.6
1923
|
Verified
Not enough data
8.9
2088
|
Verified
Not enough data
8.4
1313
|
Verified
Not enough data
8.0
1188
|
Verified
Not enough data
7.9
934
|
Verified
Not enough data
Platform
8.1
1156
|
Verified
Not enough data
8.1
1658
|
Verified
7.7
14
8.6
1547
|
Verified
Not enough data
8.2
1151
|
Verified
Not enough data
8.0
1876
|
Verified
Not enough data
8.3
1963
|
Verified
Not enough data
Channels
8.4
357
Not enough data
8.0
333
Not enough data
7.5
322
Not enough data
Design
8.2
330
Not enough data
7.8
334
Not enough data
8.3
355
Not enough data
8.3
343
Not enough data
8.4
331
Not enough data
Generative AI
7.7
262
Not enough data
7.7
262
Not enough data
Usability
8.7
263
Not enough data
8.7
259
Not enough data
8.8
251
Not enough data
Reporting
8.6
245
Not enough data
8.5
241
Not enough data
8.6
253
Not enough data
Generative AI
7.5
178
Not enough data
7.5
178
Not enough data
Conversational Platform
8.3
431
Not enough data
8.3
378
Not enough data
8.3
371
Not enough data
8.4
307
Not enough data
Support Automation
8.4
388
Not enough data
8.4
408
Not enough data
8.3
373
Not enough data
8.2
314
Not enough data
Generative AI
7.4
207
Not enough data
7.4
203
Not enough data
Generative AI
7.8
116
7.7
13
7.9
114
7.3
13
7.6
113
5.6
13
Communication
8.8
582
|
Verified
8.0
15
8.7
600
|
Verified
8.7
14
8.7
493
|
Verified
7.5
14
8.5
199
8.0
15
8.2
202
7.0
14
Internal Use
8.1
1658
|
Verified
7.7
14
8.6
203
8.2
14
8.2
186
6.8
14
8.8
557
|
Verified
7.3
14
8.8
519
|
Verified
7.9
14
8.6
547
|
Verified
8.5
14
Generative AI
7.9
139
Not enough data
Self-Service Experience
8.7
959
Not enough data
8.6
911
Not enough data
8.3
682
Not enough data
8.2
238
Not enough data
8.4
255
Not enough data
Self-Service Platform
8.5
253
Not enough data
8.6
260
Not enough data
8.0
220
Not enough data
8.4
237
Not enough data
Agentic AI - Customer Self-Service
7.7
16
Not enough data
7.7
15
Not enough data
7.9
16
Not enough data
7.7
17
Not enough data
7.6
17
Not enough data
7.6
16
Not enough data
7.8
16
Not enough data
Generative AI
8.2(won by default)
79
Not enough data
8.0(won by default)
79
Not enough data
Process
8.6(won by default)
162
Not enough data
9.3(won by default)
484
Not enough data
8.6(won by default)
371
Not enough data
Channels
9.2(won by default)
479
Not enough data
8.7(won by default)
415
Not enough data
8.8(won by default)
376
Not enough data
8.5(won by default)
340
Not enough data
8.3(won by default)
58
Not enough data
Insight
8.6(won by default)
382
Not enough data
8.7(won by default)
169
Not enough data
8.6(won by default)
373
Not enough data
9.1(won by default)
445
Not enough data
Generative AI
7.8
87
Not enough data
7.7
85
Not enough data
Customer Query Resolution - AI Customer Support Agents
8.9
9
Not enough data
8.5
9
Not enough data
8.3
9
Not enough data
8.5
9
Not enough data
8.0
9
Not enough data
Customer Interaction Automation - AI Customer Support Agents
8.0
9
Not enough data
8.7
10
Not enough data
8.7
10
Not enough data
8.5
10
Not enough data
Automation
9.3
9
Not enough data
8.7
9
Not enough data
9.1
9
Not enough data
Autonomy
6.9
9
Not enough data
8.3
9
Not enough data
8.3
9
Not enough data
8.0
9
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Freshdesk and Shopify Inbox are categorized as Live Chat
Unique Categories
Shopify Inbox has no unique categories
Reviews
Reviewers' Company Size
Freshdesk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Shopify Inbox
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
17.1%
Computer Software
12.8%
Financial Services
4.1%
Internet
4.0%
Education Management
3.8%
Other
58.3%
Accounting
18.8%
Retail
12.5%
Luxury Goods & Jewelry
12.5%
Consulting
6.3%
Sporting Goods
6.3%
Other
43.8%
Alternatives
Discussions
What is the use of freshdesk?
3 Comments
CK
Freshdesk is a Helpdesk web based Software as a Service product. It has many features which include helpdesk, chat, service desk, etc.Read more
Shopify Inbox has no discussions with answers
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