# Freshdesk, SALESmanago vs LiveAgent Comparison

| | Freshdesk | SALESmanago | LiveAgent | 
|---|---|---|---|
| **Star Rating** | 4.4 out of 5 | 4.4 out of 5 | 4.5 out of 5 | 
| **Total Reviews** | 3,742 | 323 | 1,539 | 
| **Largest Market Segment** | Small-Business (48.7% of reviews) | Small-Business (55.2% of reviews) | Small-Business (67.3% of reviews) | 
| **Entry Level Price** | $19.00 1 User per month billed annually Per Month | Contact Us 999 Database size and the features required Per Month | Starting at $15.00 1 agent / Per Month | 

---
## Top Pros & Cons

### Freshdesk

Pros:
- Ease of Use (352 reviews)
- Features (237 reviews)

Cons:
- Missing Features (115 reviews)
- Ticketing Issues (93 reviews)

### SALESmanago

Pros:
- Customer Support (19 reviews)
- Automation (16 reviews)

Cons:
- Learning Curve (11 reviews)
- Not Intuitive (8 reviews)

### LiveAgent

Pros:
- Ease of Use (58 reviews)
- Features (48 reviews)

Cons:
- Learning Curve (12 reviews)
- Missing Features (11 reviews)

---
## Ratings Comparison
| Rating | Freshdesk | SALESmanago | LiveAgent | 
|---|---|---|---|
  | **Meets Requirements** | 8.6 (3276 reviews) | 8.5 (238 reviews) | 8.9 (1301 reviews) | 
  | **Ease of Use** | 8.9 (3299 reviews) | 8.0 (243 reviews) | 8.9 (1306 reviews) | 
  | **Ease of Setup** | 8.6 (2355 reviews) | 7.8 (175 reviews) | 8.7 (869 reviews) | 
  | **Ease of Admin** | 8.7 (2199 reviews) | 8.4 (159 reviews) | 8.9 (854 reviews) | 
  | **Quality of Support** | 8.7 (3175 reviews) | 9.0 (242 reviews) | 9.1 (1240 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.8 (2122 reviews) | 8.9 (159 reviews) | 9.1 (830 reviews) | 
  | **Product Direction (% positive)** | 8.8 (3245 reviews) | 8.5 (231 reviews) | 8.9 (1264 reviews) | 

---
## Pricing

### Freshdesk

#### Entry-Level Pricing

Plan: Freshdesk Email and Ticketing  (Growth)

Price: $19.00 1 User per month billed annually Per Month

Description: Omnichannel engagement, AI agents, and robust ticketing across web, SMS, messaging and email

Key Features:
- Automations 
- Help Desk and Ticketing: Ticketing, Shared inbox, Threads and tasks, Customer portal
- Analytics: OOB analytics and standard reports

[Browse all 6 editions](https://www.g2.com/products/freshdesk/pricing)

#### Free Trial

Yes

### SALESmanago

#### Entry-Level Pricing

Plan: Customised package

Price: Contact Us 999 Database size and the features required Per Month

Description: Every business is different. That’s why our pricing is too. Every SALESmanago customer gets a fully customised package to fit their goals.

The onboarding process is free for everyone.

Key Features:
- Audiences
- Website Experience
- Recommendations

[Learn more about SALESmanago](https://www.g2.com/products/salesmanago/reviews)

#### Free Trial

Yes

### LiveAgent

#### Entry-Level Pricing

Plan: Small

Price: Starting at $15.00 1 agent / Per Month

Description: E-mail support - Ticketing,
Contact forms,
Forum & Knowledge base,
iPhone/Android app


Key Features:
- Unlimited ticket history
- Unlimited email addresses 
- Advanced reporting

[Browse all 5 editions](https://www.g2.com/products/liveagent/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Marketing Automation

| Product | Score | Reviews |
|---|---|---|
| **Freshdesk** | N/A | N/A |
| **SALESmanago** | 8.3/10 | 195 |
| **LiveAgent** | N/A | N/A |

#### Email Marketing

| Feature | Freshdesk | SALESmanago | LiveAgent | 
|---|---|---|---|
| **Building and Personalizing Emails** | Not enough data | 8.8 (170 reviews) ✓ Verified | Not enough data | 
| **Sending Outbound Emails** | Not enough data | 8.9 (152 reviews) ✓ Verified | Not enough data | 
| **Manage Email Deliverability** | Not enough data | 8.6 (149 reviews) ✓ Verified | Not enough data | 
| **Automated Email Responses** | Not enough data | 8.9 (148 reviews) ✓ Verified | Not enough data | 

#### Online Marketing

| Feature | Freshdesk | SALESmanago | LiveAgent | 
|---|---|---|---|
| **Landing Pages and Forms** | Not enough data | 8.1 (130 reviews) ✓ Verified | Not enough data | 
| **Dynamic Content** | Not enough data | 8.3 (128 reviews) ✓ Verified | Not enough data | 
| **A/B Testing** | Not enough data | 8.5 (117 reviews) ✓ Verified | Not enough data | 
| **Mobile Optimized** | Not enough data | 8.2 (115 reviews) ✓ Verified | Not enough data | 
| **Search Tracking and Optimization** | Not enough data | 8.3 (58 reviews) ✓ Verified | Not enough data | 

#### Lead Management

| Feature | Freshdesk | SALESmanago | LiveAgent | 
|---|---|---|---|
| **Marketing Lead Database** | Not enough data | 8.5 (124 reviews) ✓ Verified | Not enough data | 
| **Data Quality Management** | Not enough data | 8.3 (123 reviews) ✓ Verified | Not enough data | 
| **Segmentation** | Not enough data | 8.6 (144 reviews) ✓ Verified | Not enough data | 
| **Lead Scoring and Grading** | Not enough data | 8.6 (129 reviews) ✓ Verified | Not enough data | 
| **Lead Nurturing** | Not enough data | 8.4 (123 reviews) ✓ Verified | Not enough data | 
| **Online Behavior Tracking** | Not enough data | 8.3 (127 reviews) ✓ Verified | Not enough data | 
| **Automated Alerts and Tasks** | Not enough data | 8.3 (116 reviews) ✓ Verified | Not enough data | 
| **CRM Lead Integration** | Not enough data | 8.4 (114 reviews) ✓ Verified | Not enough data | 

#### Campaign Management

| Feature | Freshdesk | SALESmanago | LiveAgent | 
|---|---|---|---|
| **Program Management** | Not enough data | 8.2 (91 reviews) ✓ Verified | Not enough data | 
| **Event / Webinar Marketing** | Not enough data | 8.3 (86 reviews) ✓ Verified | Not enough data | 
| **Calendaring** | Not enough data | 8.1 (79 reviews) ✓ Verified | Not enough data | 
| **Budgeting** | Not enough data | 7.9 (42 reviews) | Not enough data | 

#### Social

| Feature | Freshdesk | SALESmanago | LiveAgent | 
|---|---|---|---|
| **Social Listening** | Not enough data | Feature Not Available | Not enough data | 
| **Social Sharing** | Not enough data | Feature Not Available | Not enough data | 
| **Social Campaigns** | Not enough data | Feature Not Available | Not enough data | 
| **Social Media Engagement** | Not enough data | Feature Not Available | Not enough data | 
| **Social Media Advertising** | Not enough data | 7.9 (75 reviews) ✓ Verified | Not enough data | 

#### Reporting & Analytics

| Feature | Freshdesk | SALESmanago | LiveAgent | 
|---|---|---|---|
| **Basic Reporting** | Not enough data | 8.4 (142 reviews) ✓ Verified | Not enough data | 
| **Web Analytics** | Not enough data | 8.3 (125 reviews) ✓ Verified | Not enough data | 
| **ROI Analytics** | Not enough data | 8.4 (63 reviews) ✓ Verified | Not enough data | 
| **Revenue Analytics** | Not enough data | 8.0 (110 reviews) ✓ Verified | Not enough data | 
| **SEO / Keyword Analytics** | Not enough data | Feature Not Available | Not enough data | 

#### Platform

| Feature | Freshdesk | SALESmanago | LiveAgent | 
|---|---|---|---|
| **Customization ** | Not enough data | 8.1 (112 reviews) ✓ Verified | Not enough data | 
| **Workflow Capability** | Not enough data | 8.4 (109 reviews) ✓ Verified | Not enough data | 
| **User, Role, and Access Management** | Not enough data | 8.5 (110 reviews) ✓ Verified | Not enough data | 
| **Internationalization** | Not enough data | 8.2 (90 reviews) ✓ Verified | Not enough data | 
| **Sandbox / Test Environments** | Not enough data | 8.1 (42 reviews) | Not enough data | 
| **Performance and Reliability** | Not enough data | 8.3 (101 reviews) ✓ Verified | Not enough data | 
| **Output Document Generation** | Not enough data | 7.7 (41 reviews) | Not enough data | 

#### Agentic AI - Marketing Automation

| Feature | Freshdesk | SALESmanago | LiveAgent | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Feature Not Available | Not enough data | 
| **Multi-step Planning** | Not enough data | Feature Not Available | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Feature Not Available | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Feature Not Available | Not enough data | 

#### Integration

| Feature | Freshdesk | SALESmanago | LiveAgent | 
|---|---|---|---|
| **Data Import & Export Tools** | Not enough data | 8.4 (111 reviews) ✓ Verified | Not enough data | 
| **Integration APIs** | Not enough data | 8.3 (104 reviews) ✓ Verified | Not enough data | 
| **Breadth of Partner Applications** | Not enough data | 8.4 (83 reviews) ✓ Verified | Not enough data | 

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **Freshdesk** | 8.1/10 | 2586 |
| **SALESmanago** | N/A | N/A |
| **LiveAgent** | 8.7/10 | 1086 |

#### Ticket and Case Management

| Feature | Freshdesk | SALESmanago | LiveAgent | 
|---|---|---|---|
| **Ticket creation user experience** | 8.9 (2249 reviews) ✓ Verified | Not enough data | 9.0 (780 reviews) ✓ Verified | 
| **Ticket response user experience** | 8.8 (2261 reviews) ✓ Verified | Not enough data | 9.0 (780 reviews) ✓ Verified | 
| **Workflow** | 8.5 (2189 reviews) ✓ Verified | Not enough data | 8.7 (758 reviews) ✓ Verified | 
| **Response Automation** | 8.5 (2065 reviews) ✓ Verified | Not enough data | 8.8 (714 reviews) ✓ Verified | 
| **SLA Management** | 8.3 (1808 reviews) ✓ Verified | Not enough data | 8.6 (574 reviews) ✓ Verified | 
| **Attachments/Screencasts** | 8.5 (2092 reviews) ✓ Verified | Not enough data | 8.7 (703 reviews) ✓ Verified | 
| **Ticket Collaboration** | 8.7 (2024 reviews) ✓ Verified | Not enough data | 8.9 (718 reviews) ✓ Verified | 
| **Customer and Contacts Database** | 8.3 (1376 reviews) ✓ Verified | Not enough data | 8.6 (444 reviews) ✓ Verified | 

#### Generative AI

| Feature | Freshdesk | SALESmanago | LiveAgent | 
|---|---|---|---|
| **AI Text Generation** | 7.3 (330 reviews) | Not enough data | 8.0 (31 reviews) | 
| **AI Text Summarization** | 7.4 (325 reviews) | Not enough data | 8.1 (30 reviews) | 

#### Agentic AI - Help Desk

| Feature | Freshdesk | SALESmanago | LiveAgent | 
|---|---|---|---|
| **Autonomous Task Execution** | 7.1 (57 reviews) | Not enough data | 9.3 (7 reviews) | 
| **Natural Language Interaction** | 6.9 (57 reviews) | Not enough data | 9.3 (7 reviews) | 
| **Proactive Assistance** | 7.2 (56 reviews) | Not enough data | 9.3 (7 reviews) | 

#### Communication Channels

| Feature | Freshdesk | SALESmanago | LiveAgent | 
|---|---|---|---|
| **Customer Portal** | 8.6 (1925 reviews) ✓ Verified | Not enough data | 8.7 (654 reviews) ✓ Verified | 
| **Email to Case** | 8.9 (2089 reviews) ✓ Verified | Not enough data | 9.1 (720 reviews) ✓ Verified | 
| **Chat/Live Support** | 8.4 (1315 reviews) ✓ Verified | Not enough data | 9.1 (699 reviews) ✓ Verified | 
| **Social Integration** | 8.0 (1190 reviews) ✓ Verified | Not enough data | 8.6 (539 reviews) ✓ Verified | 
| **Voice** | 7.9 (935 reviews) ✓ Verified | Not enough data | 8.7 (381 reviews) ✓ Verified | 

#### Platform

| Feature | Freshdesk | SALESmanago | LiveAgent | 
|---|---|---|---|
| **Mobile User Support** | 8.1 (1159 reviews) ✓ Verified | Not enough data | 7.9 (413 reviews) ✓ Verified | 
| **Customization ** | 8.1 (1661 reviews) ✓ Verified | 8.7 (30 reviews) ✓ Verified | 8.4 (663 reviews) ✓ Verified | 
| **User, Role, and Access Management** | 8.6 (1549 reviews) ✓ Verified | Not enough data | 8.7 (526 reviews) ✓ Verified | 
| **Integration** | 8.3 (1154 reviews) ✓ Verified | Not enough data | 8.6 (377 reviews) ✓ Verified | 
| **Reporting** | 8.0 (1878 reviews) ✓ Verified | Not enough data | 8.5 (647 reviews) ✓ Verified | 
| **Dashboards** | 8.3 (1965 reviews) ✓ Verified | Not enough data | 8.8 (694 reviews) ✓ Verified | 

### Account Data Management

| Product | Score | Reviews |
|---|---|---|
| **Freshdesk** | N/A | N/A |
| **SALESmanago** | 8.6/10 | 58 |
| **LiveAgent** | N/A | N/A |

#### Lead Intelligence

| Feature | Freshdesk | SALESmanago | LiveAgent | 
|---|---|---|---|
| **Market Insights ** | Not enough data | 8.4 (35 reviews) ✓ Verified | Not enough data | 
| **Account-level Insights ** | Not enough data | 8.6 (38 reviews) | Not enough data | 
| **Lead Analysis ** | Not enough data | 8.8 (40 reviews) | Not enough data | 

#### Lead Management

| Feature | Freshdesk | SALESmanago | LiveAgent | 
|---|---|---|---|
| **Segmentation ** | Not enough data | 8.6 (47 reviews) | Not enough data | 
| **Predictive Scoring ** | Not enough data | 8.3 (41 reviews) | Not enough data | 
| **Account Identification ** | Not enough data | 8.3 (43 reviews) | Not enough data | 

#### Marketing Campaigns

| Feature | Freshdesk | SALESmanago | LiveAgent | 
|---|---|---|---|
| **Omni-Channel Tracking ** | Not enough data | 8.7 (36 reviews) | Not enough data | 
| **Revenue Planning ** | Not enough data | 8.3 (35 reviews) | Not enough data | 
| **Media Attribution ** | Not enough data | 8.5 (31 reviews) | Not enough data | 
| **Opportunity Timeline ** | Not enough data | 8.5 (34 reviews) ✓ Verified | Not enough data | 
| **Customization ** | Not enough data | 8.8 (37 reviews) | Not enough data | 

#### Campaign Execution

| Feature | Freshdesk | SALESmanago | LiveAgent | 
|---|---|---|---|
| **Website Personalization ** | Not enough data | 8.8 (40 reviews) | Not enough data | 
| **Prioritized Accounts ** | Not enough data | 8.5 (36 reviews) | Not enough data | 
| **Trending Accounts ** | Not enough data | 8.6 (33 reviews) | Not enough data | 
| **Email Campaigns ** | Not enough data | 9.4 (27 reviews) | Not enough data | 

#### Agentic AI - Account Data Management

| Feature | Freshdesk | SALESmanago | LiveAgent | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

### Push Notification

| Product | Score | Reviews |
|---|---|---|
| **Freshdesk** | N/A | N/A |
| **SALESmanago** | 8.8/10 | 60 |
| **LiveAgent** | N/A | N/A |

#### Campaigns

| Feature | Freshdesk | SALESmanago | LiveAgent | 
|---|---|---|---|
| **Customize** | Not enough data | 8.9 (43 reviews) | Not enough data | 
| **Scheduling** | Not enough data | 9.0 (44 reviews) | Not enough data | 
| **Retarget** | Not enough data | 8.8 (43 reviews) | Not enough data | 
| **Segmentation** | Not enough data | 8.8 (47 reviews) | Not enough data | 
| **Triggered Notifications** | Not enough data | 8.6 (42 reviews) | Not enough data | 

#### Analytics

| Feature | Freshdesk | SALESmanago | LiveAgent | 
|---|---|---|---|
| **Campaign Performance** | Not enough data | 8.9 (40 reviews) | Not enough data | 
| **Audience Insights** | Not enough data | 9.0 (37 reviews) | Not enough data | 

#### Optimization

| Feature | Freshdesk | SALESmanago | LiveAgent | 
|---|---|---|---|
| **A/B Testing** | Not enough data | 8.4 (38 reviews) | Not enough data | 
| **Personalization** | Not enough data | 8.9 (47 reviews) | Not enough data | 
| **Rich Notifications** | Not enough data | 8.6 (44 reviews) | Not enough data | 
| **Integrations** | Not enough data | 8.8 (46 reviews) | Not enough data | 

#### Agentic AI - Push Notification

| Feature | Freshdesk | SALESmanago | LiveAgent | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Feature Not Available | Not enough data | 
| **Adaptive Learning** | Not enough data | Feature Not Available | Not enough data | 
| **Proactive Assistance** | Not enough data | Feature Not Available | Not enough data | 

### Customer Communications Management

| Product | Score | Reviews |
|---|---|---|
| **Freshdesk** | 8.0/10 | 403 |
| **SALESmanago** | N/A | N/A |
| **LiveAgent** | 8.7/10 | 6 |

#### Channels

| Feature | Freshdesk | SALESmanago | LiveAgent | 
|---|---|---|---|
| **Multi-Channel Coverage** | 8.4 (358 reviews) | Not enough data | 8.7 (5 reviews) | 
| **Open Listening** | 8.0 (334 reviews) | Not enough data | 8.3 (5 reviews) | 
| **Physical Media** | 7.5 (323 reviews) | Not enough data | 8.3 (5 reviews) | 

#### Design

| Feature | Freshdesk | SALESmanago | LiveAgent | 
|---|---|---|---|
| **Communications Strategy Development** | 8.2 (331 reviews) | Not enough data | 8.0 (5 reviews) | 
| **Create Content** | 7.8 (335 reviews) | Not enough data | 8.7 (5 reviews) | 
| **Personalization** | 8.3 (356 reviews) | Not enough data | 8.7 (5 reviews) | 
| **Inbound Identification** | 8.3 (344 reviews) | Not enough data | 8.9 (6 reviews) | 
| **Regulatory Compliance** | 8.4 (332 reviews) | Not enough data | 8.3 (5 reviews) | 

#### Generative AI

| Feature | Freshdesk | SALESmanago | LiveAgent | 
|---|---|---|---|
| **AI Text Generation** | 7.7 (263 reviews) | Not enough data | Not enough data | 
| **AI Text Summarization** | 7.7 (263 reviews) | Not enough data | Not enough data | 

### Complaint Management

| Product | Score | Reviews |
|---|---|---|
| **Freshdesk** | 8.4/10 | 293 |
| **SALESmanago** | N/A | N/A |
| **LiveAgent** | N/A | N/A |

#### Usability

| Feature | Freshdesk | SALESmanago | LiveAgent | 
|---|---|---|---|
| **All-Employee Access** | 8.7 (263 reviews) | Not enough data | Not enough data | 
| **Supporting Documents** | 8.7 (259 reviews) | Not enough data | Not enough data | 
| **Two-Way Communication** | 8.8 (251 reviews) | Not enough data | Not enough data | 

#### Reporting

| Feature | Freshdesk | SALESmanago | LiveAgent | 
|---|---|---|---|
| **Priority Case Alerts** | 8.6 (245 reviews) | Not enough data | Not enough data | 
| **Trend Analysis** | 8.5 (241 reviews) | Not enough data | Not enough data | 
| **Performance Monitoring** | 8.6 (253 reviews) | Not enough data | Not enough data | 

#### Generative AI

| Feature | Freshdesk | SALESmanago | LiveAgent | 
|---|---|---|---|
| **AI Text Generation** | 7.5 (178 reviews) | Not enough data | Not enough data | 
| **AI Text Summarization** | 7.5 (178 reviews) | Not enough data | Not enough data | 

### Customer Data Platform (CDP)

| Product | Score | Reviews |
|---|---|---|
| **Freshdesk** | N/A | N/A |
| **SALESmanago** | 8.3/10 | 42 |
| **LiveAgent** | N/A | N/A |

#### Data Sourcing

| Feature | Freshdesk | SALESmanago | LiveAgent | 
|---|---|---|---|
| **Data Enrichment** | Not enough data | 8.4 (32 reviews) ✓ Verified | Not enough data | 
| **Expandability** | Not enough data | 8.6 (31 reviews) ✓ Verified | Not enough data | 
| **Content Marketing** | Not enough data | Feature Not Available | Not enough data | 
| **Multiple Devices** | Not enough data | 8.3 (31 reviews) ✓ Verified | Not enough data | 

#### Intelligence

| Feature | Freshdesk | SALESmanago | LiveAgent | 
|---|---|---|---|
| **Marketing Metrics** | Not enough data | 8.1 (35 reviews) ✓ Verified | Not enough data | 
| **Predictive Modeling** | Not enough data | 8.2 (28 reviews) ✓ Verified | Not enough data | 
| **Recommendation Engine** | Not enough data | 8.4 (33 reviews) ✓ Verified | Not enough data | 

### Shared Inbox

| Product | Score | Reviews |
|---|---|---|
| **Freshdesk** | 8.3/10 | 268 |
| **SALESmanago** | N/A | N/A |
| **LiveAgent** | N/A | N/A |

#### Productivity Tools

| Feature | Freshdesk | SALESmanago | LiveAgent | 
|---|---|---|---|
| **Notes** | 8.9 (236 reviews) | Not enough data | Not enough data | 
| **Internal Discussion** | 8.7 (221 reviews) | Not enough data | Not enough data | 
| **Assignments and Tasks** | 8.6 (224 reviews) | Not enough data | Not enough data | 
| **Workflows** | 8.7 (228 reviews) | Not enough data | Not enough data | 
| **Templates** | 8.7 (231 reviews) | Not enough data | Not enough data | 
| **Integrations** | 8.3 (208 reviews) | Not enough data | Not enough data | 
| **Tagging System** | 8.7 (227 reviews) | Not enough data | Not enough data | 

#### Analytics

| Feature | Freshdesk | SALESmanago | LiveAgent | 
|---|---|---|---|
| **Trends** | 8.3 (204 reviews) | Not enough data | Not enough data | 
| **Performance Tracking** | 8.5 (214 reviews) | Not enough data | Not enough data | 
| **Email Tracking** | 8.6 (212 reviews) | Not enough data | Not enough data | 

#### Agentic AI - Shared Inbox

| Feature | Freshdesk | SALESmanago | LiveAgent | 
|---|---|---|---|
| **Autonomous Task Execution** | 6.9 (12 reviews) | Not enough data | Not enough data | 
| **Decision Making** | 7.1 (14 reviews) | Not enough data | Not enough data | 

### Contact Center

| Product | Score | Reviews |
|---|---|---|
| **Freshdesk** | N/A | N/A |
| **SALESmanago** | N/A | N/A |
| **LiveAgent** | 8.0/10 | 8 |

#### Channels

| Feature | Freshdesk | SALESmanago | LiveAgent | 
|---|---|---|---|
| **Voice** | Not enough data | Not enough data | 8.8 (7 reviews) | 
| **Social** | Not enough data | Not enough data | 8.1 (7 reviews) | 
| **Web Chat** | Not enough data | Not enough data | 9.3 (7 reviews) | 
| **Mobile SMS** | Not enough data | Not enough data | 5.7 (7 reviews) | 
| **Email** | Not enough data | Not enough data | 8.8 (7 reviews) | 

#### Generative AI

| Feature | Freshdesk | SALESmanago | LiveAgent | 
|---|---|---|---|
| **AI Text-to-Speech** | Not enough data | Not enough data | Not enough data | 

#### Functions

| Feature | Freshdesk | SALESmanago | LiveAgent | 
|---|---|---|---|
| **Session Routing** | Not enough data | Not enough data | 9.0 (7 reviews) | 
| **Session Queuing** | Not enough data | Not enough data | 8.8 (7 reviews) | 
| **Concurrent Calling** | Not enough data | Not enough data | 8.1 (7 reviews) | 
| **Speech Analytics** | Not enough data | Not enough data | 6.3 (5 reviews) | 
| **Auto Dialer** | Not enough data | Not enough data | 5.8 (6 reviews) | 
| **IVR** | Not enough data | Not enough data | 8.1 (6 reviews) | 
| **Inbound Screen Pop** | Not enough data | Not enough data | 7.4 (7 reviews) | 
| **Persistent Data** | Not enough data | Not enough data | 8.3 (7 reviews) | 

#### Agentic AI - Contact Center

| Feature | Freshdesk | SALESmanago | LiveAgent | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 

#### Administrative

| Feature | Freshdesk | SALESmanago | LiveAgent | 
|---|---|---|---|
| **Session Summary Notes** | Not enough data | Not enough data | 9.3 (5 reviews) | 
| **Administrator Access** | Not enough data | Not enough data | 8.6 (6 reviews) | 
| **Reporting & Dashboards** | Not enough data | Not enough data | 8.9 (6 reviews) | 
| **Session Recording** | Not enough data | Not enough data | 8.3 (6 reviews) | 
| **Agent Scheduling and Assignment** | Not enough data | Not enough data | 8.6 (6 reviews) | 

### Social Media Management

| Product | Score | Reviews |
|---|---|---|
| **Freshdesk** | N/A | N/A |
| **SALESmanago** | N/A | N/A |
| **LiveAgent** | N/A | N/A |

#### Content & Collaboration

| Feature | Freshdesk | SALESmanago | LiveAgent | 
|---|---|---|---|
| **Content Calendar** | Not enough data | Feature Not Available | Not enough data | 
| **Content Library** | Not enough data | Feature Not Available | Not enough data | 
| **Shared Inbox** | Not enough data | Feature Not Available | Not enough data | 
| **Approval Workflows** | Not enough data | Feature Not Available | Not enough data | 
| **Users and Permissions** | Not enough data | Feature Not Available | Not enough data | 
| **Content Creation** | Not enough data | Feature Not Available | Not enough data | 

#### Social Management

| Feature | Freshdesk | SALESmanago | LiveAgent | 
|---|---|---|---|
| **Social Analytics** | Not enough data | Feature Not Available | Not enough data | 
| **Social Publishing** | Not enough data | Feature Not Available | Not enough data | 
| **Campaign Optimization** | Not enough data | Feature Not Available | Not enough data | 
| **Social Engagement** | Not enough data | Feature Not Available | Not enough data | 
| **Social Ads** | Not enough data | Feature Not Available | Not enough data | 
| **Campaign Planning** | Not enough data | Feature Not Available | Not enough data | 
| **Hashtag Capabilites** | Not enough data | Feature Not Available | Not enough data | 

#### Agentic AI - Social Media Management

| Feature | Freshdesk | SALESmanago | LiveAgent | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Feature Not Available | Not enough data | 
| **Multi-step Planning** | Not enough data | Feature Not Available | Not enough data | 
| **Cross-system Integration** | Not enough data | Feature Not Available | Not enough data | 
| **Adaptive Learning** | Not enough data | Feature Not Available | Not enough data | 
| **Natural Language Interaction** | Not enough data | Feature Not Available | Not enough data | 
| **Proactive Assistance** | Not enough data | Feature Not Available | Not enough data | 
| **Decision Making** | Not enough data | Feature Not Available | Not enough data | 

### Chatbots

| Product | Score | Reviews |
|---|---|---|
| **Freshdesk** | N/A | N/A |
| **SALESmanago** | N/A | N/A |
| **LiveAgent** | 8.8/10 | 8 |

#### Responses

| Feature | Freshdesk | SALESmanago | LiveAgent | 
|---|---|---|---|
| **Customization** | Not enough data | Not enough data | 8.6 (7 reviews) | 
| **Control** | Not enough data | Not enough data | 8.6 (6 reviews) | 
| **Route To Human** | Not enough data | Not enough data | 8.9 (6 reviews) | 
| **Menu bars** | Not enough data | Not enough data | 8.9 (6 reviews) | 
| **Drip sequences** | Not enough data | Not enough data | 8.3 (5 reviews) | 

#### Platform

| Feature | Freshdesk | SALESmanago | LiveAgent | 
|---|---|---|---|
| **Live chat** | Not enough data | Not enough data | 9.4 (6 reviews) | 
| **Integrations** | Not enough data | Not enough data | 9.4 (6 reviews) | 
| **Branding** | Not enough data | Not enough data | 8.9 (6 reviews) | 
| **Analytics** | Not enough data | Not enough data | 8.6 (6 reviews) | 
| **A/B testing** | Not enough data | Not enough data | Not enough data | 
| **Role-based access** | Not enough data | Not enough data | 8.9 (6 reviews) | 
| **Collection of information** | Not enough data | Not enough data | 8.9 (6 reviews) | 

#### Generative AI

| Feature | Freshdesk | SALESmanago | LiveAgent | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 8.1 (6 reviews) | 
| **AI Text Summarization** | Not enough data | Not enough data | 8.3 (6 reviews) | 

### Feedback Analytics

| Product | Score | Reviews |
|---|---|---|
| **Freshdesk** | N/A | N/A |
| **SALESmanago** | N/A | N/A |
| **LiveAgent** | N/A | N/A |

#### Feedback Management

| Feature | Freshdesk | SALESmanago | LiveAgent | 
|---|---|---|---|
| **Tagging** | Not enough data | Not enough data | Not enough data | 
| **Segmentation** | Not enough data | Not enough data | Not enough data | 
| **Custom Reports and Dashboards** | Not enough data | Not enough data | Not enough data | 

#### Feedback Analysis

| Feature | Freshdesk | SALESmanago | LiveAgent | 
|---|---|---|---|
| **Thematic Analysis** | Not enough data | Not enough data | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | Not enough data | 
| **NPS/CSAT Scoring** | Not enough data | Not enough data | Not enough data | 

#### Feedback Sources

| Feature | Freshdesk | SALESmanago | LiveAgent | 
|---|---|---|---|
| **Online Reviews** | Not enough data | Not enough data | Not enough data | 
| **Surveys** | Not enough data | Not enough data | Not enough data | 
| **Social Media** | Not enough data | Not enough data | Not enough data | 
| **Customer Service Channels** | Not enough data | Not enough data | Not enough data | 

#### Generative AI

| Feature | Freshdesk | SALESmanago | LiveAgent | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | Not enough data | 

### Conversational Support

| Product | Score | Reviews |
|---|---|---|
| **Freshdesk** | 8.1/10 | 500 |
| **SALESmanago** | N/A | N/A |
| **LiveAgent** | N/A | N/A |

#### Conversational Platform

| Feature | Freshdesk | SALESmanago | LiveAgent | 
|---|---|---|---|
| **Personalization** | 8.3 (432 reviews) | Not enough data | Not enough data | 
| **Omnichannel** | 8.3 (378 reviews) | Not enough data | Not enough data | 
| **Contextual Engagement** | 8.3 (371 reviews) | Not enough data | Not enough data | 
| **Proactive Engagement** | 8.4 (307 reviews) | Not enough data | Not enough data | 

#### Support Automation

| Feature | Freshdesk | SALESmanago | LiveAgent | 
|---|---|---|---|
| **Intelligent Routing** | 8.4 (388 reviews) | Not enough data | Not enough data | 
| **Seamless Escalation** | 8.4 (408 reviews) | Not enough data | Not enough data | 
| **Transcripts** | 8.3 (373 reviews) | Not enough data | Not enough data | 
| **Self-Serve Support** | 8.2 (314 reviews) | Not enough data | Not enough data | 

#### Generative AI

| Feature | Freshdesk | SALESmanago | LiveAgent | 
|---|---|---|---|
| **AI Text Generation** | 7.4 (207 reviews) | Not enough data | Not enough data | 
| **AI Text Summarization** | 7.4 (203 reviews) | Not enough data | Not enough data | 

### A/B Testing

| Product | Score | Reviews |
|---|---|---|
| **Freshdesk** | N/A | N/A |
| **SALESmanago** | 7.5/10 | 20 |
| **LiveAgent** | N/A | N/A |

#### Computing

| Feature | Freshdesk | SALESmanago | LiveAgent | 
|---|---|---|---|
| **WYSIWYG** | Not enough data | 7.9 (12 reviews) | Not enough data | 
| **AI/Machine Learning** | Not enough data | 7.2 (15 reviews) | Not enough data | 
| **Little to No Coding** | Not enough data | 7.3 (15 reviews) | Not enough data | 

#### Experimental Design

| Feature | Freshdesk | SALESmanago | LiveAgent | 
|---|---|---|---|
| **Multivariate testing capacities** | Not enough data | 7.6 (14 reviews) | Not enough data | 
| **Concurrent Testing** | Not enough data | 7.3 (13 reviews) | Not enough data | 
| **Mobile Testing** | Not enough data | 7.4 (12 reviews) | Not enough data | 

#### Analytics

| Feature | Freshdesk | SALESmanago | LiveAgent | 
|---|---|---|---|
| **Reporting and Analytics** | Not enough data | 8.1 (16 reviews) | Not enough data | 
| **Heatmaps** | Not enough data | Feature Not Available | Not enough data | 

#### Agentic AI - A/B Testing

| Feature | Freshdesk | SALESmanago | LiveAgent | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Feature Not Available | Not enough data | 
| **Cross-system Integration** | Not enough data | Feature Not Available | Not enough data | 
| **Adaptive Learning** | Not enough data | Feature Not Available | Not enough data | 
| **Proactive Assistance** | Not enough data | Feature Not Available | Not enough data | 

### Call Center Infrastructure (CCI)

| Product | Score | Reviews |
|---|---|---|
| **Freshdesk** | N/A | N/A |
| **SALESmanago** | N/A | N/A |
| **LiveAgent** | N/A | N/A |

#### Platform

| Feature | Freshdesk | SALESmanago | LiveAgent | 
|---|---|---|---|
| **Omnichannel** | Not enough data | Not enough data | Not enough data | 
| **Mobile Access** | Not enough data | Not enough data | Not enough data | 
| **Queue Management** | Not enough data | Not enough data | Not enough data | 
| **Call Routing** | Not enough data | Not enough data | Not enough data | 
| **Call Back** | Not enough data | Not enough data | Not enough data | 
| **IVR** | Not enough data | Not enough data | Not enough data | 
| **Automatic Call Distribution** | Not enough data | Not enough data | Not enough data | 

#### Generative AI

| Feature | Freshdesk | SALESmanago | LiveAgent | 
|---|---|---|---|
| **AI Text-to-Speech** | Not enough data | Not enough data | Not enough data | 

#### Workforce Management

| Feature | Freshdesk | SALESmanago | LiveAgent | 
|---|---|---|---|
| **Call Monitoring** | Not enough data | Not enough data | Not enough data | 
| **Performance Evaluation** | Not enough data | Not enough data | Not enough data | 

#### Call Center Infrastructure (CCI)

| Feature | Freshdesk | SALESmanago | LiveAgent | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 

#### Administrative

| Feature | Freshdesk | SALESmanago | LiveAgent | 
|---|---|---|---|
| **Call Recording** | Not enough data | Not enough data | Not enough data | 
| **Reporting & Dashboards** | Not enough data | Not enough data | Not enough data | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **Freshdesk** | 8.4/10 | 1885 |
| **SALESmanago** | 9.0/10 | 39 |
| **LiveAgent** | 8.7/10 | 951 |

#### Generative AI

| Feature | Freshdesk | SALESmanago | LiveAgent | 
|---|---|---|---|
| **AI Text Generation** | 7.8 (116 reviews) | Not enough data | 8.6 (22 reviews) | 
| **AI Text Summarization** | 7.9 (114 reviews) | Feature Not Available | 8.0 (23 reviews) | 
| **AI Text-to-Speech** | 7.6 (113 reviews) | Feature Not Available | 7.7 (22 reviews) | 

#### Communication

| Feature | Freshdesk | SALESmanago | LiveAgent | 
|---|---|---|---|
| **Pop-up Chat** | 8.8 (583 reviews) ✓ Verified | 9.1 (31 reviews) ✓ Verified | 9.3 (486 reviews) ✓ Verified | 
| **Notifications** | 8.7 (601 reviews) ✓ Verified | 9.0 (30 reviews) ✓ Verified | 9.0 (489 reviews) ✓ Verified | 
| **Targeted Emails** | 8.7 (494 reviews) ✓ Verified | 9.2 (30 reviews) ✓ Verified | 8.9 (376 reviews) ✓ Verified | 
| **In-App Messaging** | 8.5 (199 reviews) | 8.9 (19 reviews) | 9.0 (375 reviews) ✓ Verified | 
| **Co-Browsing** | 8.2 (202 reviews) | 8.8 (13 reviews) | 8.8 (61 reviews) | 

####  Internal Use

| Feature | Freshdesk | SALESmanago | LiveAgent | 
|---|---|---|---|
| **Customization ** | 8.1 (1661 reviews) ✓ Verified | 8.7 (30 reviews) ✓ Verified | 8.4 (663 reviews) ✓ Verified | 
| **Conversation Archiving** | 8.6 (203 reviews) | 9.0 (24 reviews) ✓ Verified | 9.1 (422 reviews) ✓ Verified | 
| **Lead Development** | 8.2 (186 reviews) | 8.9 (25 reviews) ✓ Verified | 8.5 (55 reviews) | 
| **Knowledge Base** | 8.8 (558 reviews) ✓ Verified | 8.9 (25 reviews) | 8.9 (403 reviews) ✓ Verified | 
| **Team Inbox ** | 8.8 (519 reviews) ✓ Verified | 9.0 (24 reviews) ✓ Verified | 9.1 (384 reviews) ✓ Verified | 
| **Customer Profiles** | 8.6 (547 reviews) ✓ Verified | 9.0 (27 reviews) ✓ Verified | 8.9 (382 reviews) ✓ Verified | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **Freshdesk** | 8.1/10 | 1122 |
| **SALESmanago** | N/A | N/A |
| **LiveAgent** | 8.4/10 | 484 |

#### Generative AI

| Feature | Freshdesk | SALESmanago | LiveAgent | 
|---|---|---|---|
| **AI Text Summarization** | 7.9 (139 reviews) | Not enough data | 7.8 (17 reviews) | 

#### Self-Service Experience

| Feature | Freshdesk | SALESmanago | LiveAgent | 
|---|---|---|---|
| **Knowledge Base** | 8.7 (959 reviews) | Not enough data | 9.1 (324 reviews) | 
| **Searchable Articles** | 8.6 (911 reviews) | Not enough data | 8.9 (305 reviews) | 
| **Community Forums** | 8.3 (682 reviews) | Not enough data | 8.9 (273 reviews) | 
| **Mobile Optimization** | 8.2 (238 reviews) | Not enough data | 8.1 (41 reviews) | 
| **Personalization** | 8.4 (255 reviews) | Not enough data | 8.3 (45 reviews) | 

#### Self-Service Platform

| Feature | Freshdesk | SALESmanago | LiveAgent | 
|---|---|---|---|
| **Branding** | 8.5 (253 reviews) | Not enough data | 8.6 (46 reviews) | 
| **Automation** | 8.6 (260 reviews) | Not enough data | 8.3 (47 reviews) | 
| **Artificial Intelligence** | 8.0 (220 reviews) | Not enough data | 7.4 (41 reviews) | 
| **Integrations** | 8.4 (237 reviews) | Not enough data | 8.7 (43 reviews) | 

#### Agentic AI - Customer Self-Service

| Feature | Freshdesk | SALESmanago | LiveAgent | 
|---|---|---|---|
| **Autonomous Task Execution** | 7.7 (16 reviews) | Not enough data | Not enough data | 
| **Multi-step Planning** | 7.7 (15 reviews) | Not enough data | Not enough data | 
| **Cross-system Integration** | 7.9 (16 reviews) | Not enough data | Not enough data | 
| **Adaptive Learning** | 7.7 (17 reviews) | Not enough data | Not enough data | 
| **Natural Language Interaction** | 7.6 (17 reviews) | Not enough data | Not enough data | 
| **Proactive Assistance** | 7.6 (16 reviews) | Not enough data | Not enough data | 
| **Decision Making** | 7.8 (16 reviews) | Not enough data | Not enough data | 

### Social Customer Service

| Product | Score | Reviews |
|---|---|---|
| **Freshdesk** | 8.7/10 | 531 |
| **SALESmanago** | N/A | N/A |
| **LiveAgent** | 9.0/10 | 320 |

#### Generative AI

| Feature | Freshdesk | SALESmanago | LiveAgent | 
|---|---|---|---|
| **AI Text Generation** | 8.2 (79 reviews) | Not enough data | 7.9 (13 reviews) | 
| **AI Text Summarization** | 8.0 (79 reviews) | Not enough data | 7.9 (13 reviews) | 

#### Process

| Feature | Freshdesk | SALESmanago | LiveAgent | 
|---|---|---|---|
| **Mentions** | 8.6 (162 reviews) | Not enough data | 9.0 (56 reviews) | 
| **Tickets** | 9.3 (484 reviews) | Not enough data | 9.3 (252 reviews) | 
| **Macros** | 8.6 (371 reviews) | Not enough data | 9.1 (196 reviews) | 

#### Channels

| Feature | Freshdesk | SALESmanago | LiveAgent | 
|---|---|---|---|
| **Email** | 9.2 (479 reviews) | Not enough data | 9.3 (248 reviews) | 
| **Social** | 8.7 (415 reviews) | Not enough data | 9.0 (232 reviews) | 
| **Live Chat** | 8.8 (376 reviews) | Not enough data | 9.3 (249 reviews) | 
| **Phone** | 8.5 (340 reviews) | Not enough data | 9.1 (186 reviews) | 
| **Text** | 8.3 (58 reviews) | Not enough data | Feature Not Available | 

#### Insight

| Feature | Freshdesk | SALESmanago | LiveAgent | 
|---|---|---|---|
| **Surveys** | 8.6 (382 reviews) | Not enough data | 9.0 (174 reviews) | 
| **Reporting** | 8.7 (169 reviews) | Not enough data | 9.0 (222 reviews) | 
| **Visitor Activity** | 8.6 (373 reviews) | Not enough data | 9.2 (220 reviews) | 
| **Help Desk** | 9.1 (445 reviews) | Not enough data | 9.3 (225 reviews) | 

### Digital Customer Service Platforms

| Product | Score | Reviews |
|---|---|---|
| **Freshdesk** | 7.7/10 | 91 |
| **SALESmanago** | N/A | N/A |
| **LiveAgent** | 8.3/10 | 14 |

#### Generative AI

| Feature | Freshdesk | SALESmanago | LiveAgent | 
|---|---|---|---|
| **AI Text Generation** | 7.8 (87 reviews) | Not enough data | 8.0 (14 reviews) | 
| **AI Text Summarization** | 7.7 (85 reviews) | Not enough data | 7.6 (14 reviews) | 

### Enterprise Feedback Management

| Product | Score | Reviews |
|---|---|---|
| **Freshdesk** | N/A | N/A |
| **SALESmanago** | N/A | N/A |
| **LiveAgent** | N/A | N/A |

#### Generative AI

| Feature | Freshdesk | SALESmanago | LiveAgent | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | Not enough data | 

#### Survey Management

| Feature | Freshdesk | SALESmanago | LiveAgent | 
|---|---|---|---|
| **Brand Design Consistency** | Not enough data | Not enough data | Not enough data | 
| **Survey Deployment** | Not enough data | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | Not enough data | 
| **Device Responsiveness** | Not enough data | Not enough data | Not enough data | 

#### Process Management

| Feature | Freshdesk | SALESmanago | LiveAgent | 
|---|---|---|---|
| **Feedback Aggregation** | Not enough data | Not enough data | Not enough data | 
| **Trigger Alerts** | Not enough data | Not enough data | Not enough data | 
| **Real-Time Analysis** | Not enough data | Not enough data | Not enough data | 
| **Real-Time Action** | Not enough data | Not enough data | Not enough data | 

#### System Management

| Feature | Freshdesk | SALESmanago | LiveAgent | 
|---|---|---|---|
| **Security** | Not enough data | Not enough data | Not enough data | 
| **System Monitoring** | Not enough data | Not enough data | Not enough data | 

### Personalization

| Product | Score | Reviews |
|---|---|---|
| **Freshdesk** | N/A | N/A |
| **SALESmanago** | N/A | N/A |
| **LiveAgent** | N/A | N/A |

#### Agentic AI - Personalization

| Feature | Freshdesk | SALESmanago | LiveAgent | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Feature Not Available | Not enough data | 
| **Cross-system Integration** | Not enough data | Feature Not Available | Not enough data | 
| **Adaptive Learning** | Not enough data | Feature Not Available | Not enough data | 
| **Natural Language Interaction** | Not enough data | Feature Not Available | Not enough data | 
| **Proactive Assistance** | Not enough data | Feature Not Available | Not enough data | 
| **Decision Making** | Not enough data | Feature Not Available | Not enough data | 

### Marketing Analytics

| Product | Score | Reviews |
|---|---|---|
| **Freshdesk** | N/A | N/A |
| **SALESmanago** | 8.9/10 | 65 |
| **LiveAgent** | N/A | N/A |

#### Marketing Operations

| Feature | Freshdesk | SALESmanago | LiveAgent | 
|---|---|---|---|
| **ROI Tracking** | Not enough data | 8.7 (38 reviews) ✓ Verified | Not enough data | 
| **Data Collection** | Not enough data | 8.7 (46 reviews) ✓ Verified | Not enough data | 
| **Customer Insights** | Not enough data | 8.8 (41 reviews) ✓ Verified | Not enough data | 
| **Multi-User Access** | Not enough data | 9.1 (40 reviews) ✓ Verified | Not enough data | 
| **Spend Management** | Not enough data | 8.9 (19 reviews) ✓ Verified | Not enough data | 
| **White Label** | Not enough data | Feature Not Available | Not enough data | 

#### Campaign Activity

| Feature | Freshdesk | SALESmanago | LiveAgent | 
|---|---|---|---|
| **Campaign Insights** | Not enough data | 8.9 (46 reviews) ✓ Verified | Not enough data | 
| **Reports and Dashboards** | Not enough data | 8.8 (49 reviews) ✓ Verified | Not enough data | 
| **Campaign Stickiness** | Not enough data | 9.1 (32 reviews) ✓ Verified | Not enough data | 
| **Multichannel Tracking** | Not enough data | 9.0 (35 reviews) ✓ Verified | Not enough data | 
| **Brand Optimization** | Not enough data | 9.0 (33 reviews) ✓ Verified | Not enough data | 
| **Predictive Analytics** | Not enough data | 8.8 (24 reviews) ✓ Verified | Not enough data | 

#### Agentic AI - Marketing Analytics

| Feature | Freshdesk | SALESmanago | LiveAgent | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Feature Not Available | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 

### AI Customer Support Agents

| Product | Score | Reviews |
|---|---|---|
| **Freshdesk** | 8.4/10 | 14 |
| **SALESmanago** | N/A | N/A |
| **LiveAgent** | N/A | N/A |

#### Customer Query Resolution - AI Customer Support Agents

| Feature | Freshdesk | SALESmanago | LiveAgent | 
|---|---|---|---|
| **Automated Ticket Resolution** | 8.9 (9 reviews) | Not enough data | Not enough data | 
| **Contextual Response Generation** | 8.5 (9 reviews) | Not enough data | Not enough data | 
| **Sentiment Analysis** | 8.3 (9 reviews) | Not enough data | Not enough data | 
| **Knowledge Base Utilization** | 8.5 (9 reviews) | Not enough data | Not enough data | 
| **Multilingual Support** | 8.0 (9 reviews) | Not enough data | Not enough data | 

#### Customer Interaction Automation - AI Customer Support Agents

| Feature | Freshdesk | SALESmanago | LiveAgent | 
|---|---|---|---|
| **Proactive Customer Outreach** | 8.0 (9 reviews) | Not enough data | Not enough data | 
| **Feedback Collection** | 8.7 (10 reviews) | Not enough data | Not enough data | 
| **Escalation Handling** | 8.7 (10 reviews) | Not enough data | Not enough data | 
| **Workflow Optimization** | 8.5 (10 reviews) | Not enough data | Not enough data | 

#### Automation

| Feature | Freshdesk | SALESmanago | LiveAgent | 
|---|---|---|---|
| **Customer Interaction Automation** | 9.3 (9 reviews) | Not enough data | Not enough data | 
| **Feedback Collection** | 8.7 (9 reviews) | Not enough data | Not enough data | 
| **Document Processing** | 9.1 (9 reviews) | Not enough data | Not enough data | 

#### Autonomy

| Feature | Freshdesk | SALESmanago | LiveAgent | 
|---|---|---|---|
| **Independent Decision Making** | 6.9 (9 reviews) | Not enough data | Not enough data | 
| **Adaptive Responses** | 8.3 (9 reviews) | Not enough data | Not enough data | 
| **Task Execution** | 8.3 (9 reviews) | Not enough data | Not enough data | 
| **Problem Solving** | 8.0 (9 reviews) | Not enough data | Not enough data | 

### AI Agents

| Product | Score | Reviews |
|---|---|---|
| **Freshdesk** | N/A | N/A |
| **SALESmanago** | N/A | N/A |
| **LiveAgent** | N/A | N/A |

#### Agentic AI - AI Agents

| Feature | Freshdesk | SALESmanago | LiveAgent | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (1):** [Live Chat Software](https://www.g2.com/categories/live-chat)

**Unique to Freshdesk (9):** [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents), [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms), [Help Desk Software](https://www.g2.com/categories/help-desk), [Conversational Support Software](https://www.g2.com/categories/conversational-support), [Shared Inbox Software](https://www.g2.com/categories/shared-inbox), [Complaint Management Software](https://www.g2.com/categories/complaint-management), [Customer Communications Management Software](https://www.g2.com/categories/customer-communications-management), [Social Customer Service Software](https://www.g2.com/categories/social-customer-service), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service)

**Unique to SALESmanago (8):** [Customer Data Platforms (CDP)](https://www.g2.com/categories/customer-data-platform-cdp), [Marketing Automation Software](https://www.g2.com/categories/marketing-automation), [Personalization Software](https://www.g2.com/categories/personalization), [Marketing Analytics Software](https://www.g2.com/categories/marketing-analytics), [Account Data Management Software](https://www.g2.com/categories/account-data-management), [A/B Testing Tools](https://www.g2.com/categories/a-b-testing-tools), [Social Media Management Tools](https://www.g2.com/categories/social-media-mgmt), [Push Notification Software](https://www.g2.com/categories/push-notification)

**Unique to LiveAgent (13):** [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms), [Feedback Analytics Software](https://www.g2.com/categories/feedback-analytics), [Shared Inbox Software](https://www.g2.com/categories/shared-inbox), [Complaint Management Software](https://www.g2.com/categories/complaint-management), [Customer Communications Management Software](https://www.g2.com/categories/customer-communications-management), [Chatbots Software](https://www.g2.com/categories/chatbots), [Social Customer Service Software](https://www.g2.com/categories/social-customer-service), [Help Desk Software](https://www.g2.com/categories/help-desk), [Call Center Infrastructure (CCI) Software](https://www.g2.com/categories/call-center-infrastructure-cci), [Enterprise Feedback Management Software](https://www.g2.com/categories/enterprise-feedback-management), [Contact Center Software](https://www.g2.com/categories/contact-center), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service), [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents)


---
## Reviewer Demographics

### By Company Size

| Segment | Freshdesk | SALESmanago | LiveAgent | 
|---|---|---|---|
| **Small-Business** | 48.7% | 55.2% | 67.3% | 
| **Mid-Market** | 39.7% | 37.6% | 23.2% | 
| **Enterprise** | 11.6% | 7.2% | 9.5% | 

### By Industry

#### Freshdesk

- **Information Technology and Services:** 17.1%
- **Computer Software:** 12.8%
- **Financial Services:** 4.1%
- **Internet:** 4.0%
- **Education Management:** 3.8%
- **Retail:** 3.2%
- **Marketing and Advertising:** 3.1%
- **Consumer Services:** 3.0%
- **Telecommunications:** 2.3%
- **E-Learning:** 2.1%
- **Other:** 44.6%

#### SALESmanago

- **Marketing and Advertising:** 13.5%
- **Retail:** 7.6%
- **Cosmetics:** 6.9%
- **Apparel & Fashion:** 5.6%
- **Internet:** 3.8%
- **Leisure, Travel & Tourism:** 3.8%
- **Information Technology and Services:** 3.8%
- **Health, Wellness and Fitness:** 3.5%
- **Pharmaceuticals:** 3.5%
- **Consumer Goods:** 3.1%
- **Other:** 44.8%

#### LiveAgent

- **Information Technology and Services:** 12.9%
- **Computer Software:** 7.2%
- **Marketing and Advertising:** 5.5%
- **Retail:** 5.5%
- **Internet:** 4.5%
- **Leisure, Travel & Tourism:** 3.7%
- **Computer & Network Security:** 3.0%
- **Consumer Services:** 3.0%
- **Telecommunications:** 2.5%
- **Education Management:** 2.2%
- **Other:** 50.0%

---
## Alternatives

### Alternatives to Freshdesk

- [Front](https://www.g2.com/products/front/reviews) — 4.7/5 stars (2463 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6936 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3851 reviews)
- [Hiver](https://www.g2.com/products/hiver/reviews) — 4.6/5 stars (1283 reviews)
- [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) — 4.4/5 stars (7587 reviews)
- [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) — 4.4/5 stars (7327 reviews)
- [Tidio](https://www.g2.com/products/tidio/reviews) — 4.6/5 stars (1905 reviews)
- [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) — 4.4/5 stars (2912 reviews)
- [Gladly](https://www.g2.com/products/gladly/reviews) — 4.7/5 stars (1112 reviews)
- [Gorgias](https://www.g2.com/products/gorgias/reviews) — 4.6/5 stars (560 reviews)

### Alternatives to SALESmanago

- [Bloomreach](https://www.g2.com/products/bloomreach-bloomreach/reviews) — 4.6/5 stars (765 reviews)
- [HubSpot Marketing Hub](https://www.g2.com/products/hubspot-marketing-hub/reviews) — 4.4/5 stars (14741 reviews)
- [GetResponse](https://www.g2.com/products/getresponse/reviews) — 4.3/5 stars (1120 reviews)
- [Constant Contact Advanced Automation](https://www.g2.com/products/constant-contact-advanced-automation/reviews) — 4.4/5 stars (960 reviews)
- [SAP Engagement Cloud (formerly SAP Emarsys)](https://www.g2.com/products/sap-engagement-cloud-formerly-sap-emarsys/reviews) — 4.2/5 stars (619 reviews)
- [Adobe Marketo Engage](https://www.g2.com/products/adobe-marketo-engage/reviews) — 4.1/5 stars (3133 reviews)
- [Ortto](https://www.g2.com/products/ortto/reviews) — 4.4/5 stars (622 reviews)
- [Klaviyo](https://www.g2.com/products/klaviyo/reviews) — 4.6/5 stars (1350 reviews)
- [Insider One](https://www.g2.com/products/insider-one/reviews) — 4.8/5 stars (1356 reviews)
- [Act-On](https://www.g2.com/products/act-on/reviews) — 4.1/5 stars (1069 reviews)

### Alternatives to LiveAgent

- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6936 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3851 reviews)
- [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) — 4.4/5 stars (7587 reviews)
- [TeamSupport](https://www.g2.com/products/teamsupport/reviews) — 4.4/5 stars (891 reviews)
- [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) — 4.4/5 stars (7327 reviews)
- [Help Scout](https://www.g2.com/products/help-scout/reviews) — 4.4/5 stars (427 reviews)
- [Front](https://www.g2.com/products/front/reviews) — 4.7/5 stars (2463 reviews)
- [LiveChat](https://www.g2.com/products/livechat/reviews) — 4.4/5 stars (806 reviews)
- [Tidio](https://www.g2.com/products/tidio/reviews) — 4.6/5 stars (1905 reviews)
- [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) — 4.4/5 stars (2912 reviews)

---
## Top Discussions

### Freshdesk

- Title: [What is Freshdesk used for?](https://www.g2.com/discussions/what-is-freshdesk-used-for) — 4 comments, 1 upvote
  > **Top comment:** "It is a helpdesk platform."
- Title: [Is freshdesk a CRM?](https://www.g2.com/discussions/is-freshdesk-a-crm) — 3 comments
  > **Top comment:** "yes"
- Title: [What is the use of freshdesk?](https://www.g2.com/discussions/what-is-the-use-of-freshdesk) — 3 comments, 1 upvote
  > **Top comment:** "Freshdesk is a Helpdesk web based Software as a Service product.  It has many features which include helpdesk, chat, service desk, etc."
- Title: [Can we expect Instagram integration in Freshdesk soon ?](https://www.g2.com/discussions/31784-can-we-expect-instagram-integration-in-freshdesk-soon) — 2 comments, 1 upvote
  > **Top comment:** "Please check support answer to similar questions:

https://support.freshdesk.com/support/discussions/topics/308279"
- Title: [How can Integrate FreashDesk with Zoho Books](https://www.g2.com/discussions/how-can-integrate-freashdesk-with-zoho-books) — 2 comments, 1 upvote
  > **Top comment:** "You can use Zapier to connect the systems.
For example, create a Zap that is triggered by a ticket update in Freshdesk. When the ticket is 'closed' to then..."

### SALESmanago

No discussions available for this product.

### LiveAgent

- Title: [Has there been any reports of getting support from a Bot on liveagent?](https://www.g2.com/discussions/12112-has-there-been-any-reports-of-getting-support-from-a-bot-on-liveagent) — 2 comments, 1 upvote
  > **Top comment:** "LiveAgent offer many integration apps. One of them is Quriobot which is a bot for your Live chat. 

I never used it but I know it possible to do so, read..."
- Title: [What is LiveAgent used for?](https://www.g2.com/discussions/what-is-liveagent-used-for) — 1 comment
  > **Top comment:** "LiveAgent is a customer support and help desk software that provides businesses with a unified platform to manage customer communications across various..."
- Title: [how do i see the entire display of the ticket without clicking the enlarge button?](https://www.g2.com/discussions/how-do-i-see-the-entire-display-of-the-ticket-without-clicking-the-enlarge-button) — 1 comment, 1 upvote
  > **Top comment:** "Ticket"
- Title: [Do you offer standalone licenses as well?](https://www.g2.com/discussions/do-you-offer-standalone-licenses-as-well) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Prices of on-premise licenses start at $899 (one-time-fee, 3 agent seats included).
https://www.ladesk.com/pricing/standalone/"

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/freshdesk-vs-salesmanago-vs-liveagent)