Compare Freshdesk, Salesforce Service Cloud, Zoho Desk, and TeamSupport

Pricing

 
Sprout
Free
for UNLIMITED agents
Service Essentials Edition
$ 25 USD
Per user/month (billed annually)
FREE
$0
/agent/month
Support Desk
$50
/ agent / month billed annually
 
Blossom
$19
/ agent / month billed annually
Professional Edition
$ 75 USD
Per user/month (billed annually)
PROFESSIONAL
$12
/agent/month
Enterprise
$65
/ agent / month billed annually
 
Garden
$35
/ agent / month billed annually
Enterprise Edition
$ 150 USD
Per user/month (billed annually)
ENTERPRISE
$25
/agent/month
Private Cloud
Custom
Contact Us for Pricing
 
Estate
$49
/ agent / month billed annually
Unlimited Edition
$ 300 USD
Per user/month (billed annually)
 
Forest
$89
/ agent / month billed annually
 
Free Trial
Free Trial
Free Trial
Free Trial
Freshdesk
Sprout
Freefor UNLIMITED agents
Blossom
$19/ agent / month billed annually
Garden
$35/ agent / month billed annually
Estate
$49/ agent / month billed annually
Forest
$89/ agent / month billed annually
Free Trial
Salesforce Service Cloud
Service Essentials Edition
$ 25 USDPer user/month (billed annually)
Professional Edition
$ 75 USDPer user/month (billed annually)
Enterprise Edition
$ 150 USDPer user/month (billed annually)
Unlimited Edition
$ 300 USDPer user/month (billed annually)
Free Trial
Zoho Desk
FREE
$0/agent/month
PROFESSIONAL
$12/agent/month
ENTERPRISE
$25/agent/month
Free Trial
TeamSupport
Support Desk
$50/ agent / month billed annually
Enterprise
$65/ agent / month billed annually
Private Cloud
CustomContact Us for Pricing
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.5
8.5
8.7
8.6
Ease of Use
Ease of Use
8.8
8.0
8.5
8.7
Ease of Setup
Ease of Setup
8.6
7.6
8.1
8.3
Ease of Admin
Ease of Admin
8.7
8.0
8.4
8.7
Quality of Support
Quality of Support
8.9
8.1
8.2
8.8
Ease of Doing Business With
Ease of Doing Business With
8.8
8.4
8.5
9.2
Product Direction (% positive)
Product Direction (% positive)
8.7
7.8
8.7
9.0
Meets Requirements
Freshdesk
8.5
Salesforce Service Cloud
8.5
Zoho Desk
8.7
TeamSupport
8.6
Ease of Use
Freshdesk
8.8
Salesforce Service Cloud
8.0
Zoho Desk
8.5
TeamSupport
8.7
Ease of Setup
Freshdesk
8.6
Salesforce Service Cloud
7.6
Zoho Desk
8.1
TeamSupport
8.3
Ease of Admin
Freshdesk
8.7
Salesforce Service Cloud
8.0
Zoho Desk
8.4
TeamSupport
8.7
Quality of Support
Freshdesk
8.9
Salesforce Service Cloud
8.1
Zoho Desk
8.2
TeamSupport
8.8
Ease of Doing Business With
Freshdesk
8.8
Salesforce Service Cloud
8.4
Zoho Desk
8.5
TeamSupport
9.2
Product Direction (% positive)
Freshdesk
8.7
Salesforce Service Cloud
7.8
Zoho Desk
8.7
TeamSupport
9.0

Features

Ticket and Case Management
Ticket creation user experience
Freshdesk
8.9
Salesforce Service Cloud
8.3
Zoho Desk
8.7
TeamSupport
8.9
Ticket response user experience
Freshdesk
8.8
Salesforce Service Cloud
8.2
Zoho Desk
8.5
TeamSupport
8.8
Workflow
Freshdesk
8.4
Salesforce Service Cloud
8.1
Zoho Desk
8.2
TeamSupport
8.4
Response Automation
Freshdesk
8.4
Salesforce Service Cloud
8.1
Zoho Desk
8.4
TeamSupport
8.5
SLA Management
Freshdesk
8.2
Salesforce Service Cloud
8.0
Zoho Desk
8.3
TeamSupport
8.4
Attachments/Screencasts
Freshdesk
8.4
Salesforce Service Cloud
7.7
Zoho Desk
8.3
TeamSupport
8.6
Ticket Collaboration
Freshdesk
8.6
Salesforce Service Cloud
8.1
Zoho Desk
8.6
TeamSupport
8.8
Knowledge Share
Knowledge Base
Freshdesk
8.8
Salesforce Service Cloud
8.6
Zoho Desk
8.7
TeamSupport
8.3
Searchable Articles
Freshdesk
8.6
Salesforce Service Cloud
8.3
Zoho Desk
8.7
TeamSupport
8.3
Community Forums
Freshdesk
8.5
Salesforce Service Cloud
8.3
Zoho Desk
8.4
TeamSupport
8.0
Interactive FAQs & Forums
Freshdesk
8.5
Salesforce Service Cloud
8.1
Zoho Desk
8.6
TeamSupport
8.3
Interaction
Web Portals
Freshdesk
7.2
Salesforce Service Cloud
8.4
Zoho Desk
8.5
TeamSupport
8.7
Forum to Reponse
Freshdesk
8.5
Salesforce Service Cloud
8.4
Zoho Desk
8.5
TeamSupport
8.4
Tickets and Tagging
Freshdesk
8.8
Salesforce Service Cloud
8.6
Zoho Desk
8.8
TeamSupport
8.9
Live Chat
Freshdesk
8.8
Salesforce Service Cloud
8.3
Zoho Desk
8.6
TeamSupport
8.3
Communication Channels
Customer Portal
Freshdesk
8.6
Salesforce Service Cloud
8.3
Zoho Desk
8.4
TeamSupport
8.4
Email to Case
Freshdesk
8.9
Salesforce Service Cloud
8.5
Zoho Desk
8.7
TeamSupport
8.9
Chat/Live Support
Freshdesk
8.5
Salesforce Service Cloud
8.0
Zoho Desk
8.5
TeamSupport
8.3
Social Integration
Freshdesk
8.3
Salesforce Service Cloud
8.0
Zoho Desk
8.5
TeamSupport
8.4
Call Center
Make, Receive, and Record Calls
Freshdesk
8.3
Salesforce Service Cloud
8.1
Zoho Desk
8.4
TeamSupport
8.3
Customer and Contacts Database
Freshdesk
8.0
Salesforce Service Cloud
8.3
Zoho Desk
8.3
TeamSupport
8.6
Products and Version Tracking
Freshdesk
8.3
Salesforce Service Cloud
8.1
Zoho Desk
8.4
TeamSupport
8.6
Call Scripting
Freshdesk
8.2
Salesforce Service Cloud
8.0
Zoho Desk
8.3
TeamSupport
Not enough data available
Interactive Voice Response (IVR)
Freshdesk
8.4
Salesforce Service Cloud
8.0
Zoho Desk
8.3
TeamSupport
Not enough data available
Self Service/Community
Forums
Freshdesk
8.3
Salesforce Service Cloud
8.1
Zoho Desk
8.3
TeamSupport
8.2
Knowledge Base
Freshdesk
8.5
Salesforce Service Cloud
8.2
Zoho Desk
8.4
TeamSupport
8.4
Ideas/Feedback
Freshdesk
8.4
Salesforce Service Cloud
8.1
Zoho Desk
8.4
TeamSupport
8.4
Q&A
Freshdesk
8.6
Salesforce Service Cloud
8.1
Zoho Desk
8.5
TeamSupport
8.4
Reporting & Analytics
Social Monitoring
Freshdesk
8.3
Salesforce Service Cloud
8.1
Zoho Desk
8.5
TeamSupport
Not enough data available
Reporting
Freshdesk
7.9
Salesforce Service Cloud
8.0
Zoho Desk
8.3
TeamSupport
8.3
Dashboards
Freshdesk
8.2
Salesforce Service Cloud
8.0
Zoho Desk
8.4
TeamSupport
8.6
Platform
Mobile User Support
Freshdesk
8.1
Salesforce Service Cloud
7.8
Zoho Desk
8.4
TeamSupport
7.4
ITIL Compliance
Freshdesk
8.3
Salesforce Service Cloud
8.2
Zoho Desk
8.5
TeamSupport
Not enough data available
Customization
Freshdesk
8.0
Salesforce Service Cloud
8.2
Zoho Desk
8.3
TeamSupport
8.4
User, Role, and Access Management
Freshdesk
8.5
Salesforce Service Cloud
8.4
Zoho Desk
8.5
TeamSupport
8.7
Internationalization
Freshdesk
8.1
Salesforce Service Cloud
8.0
Zoho Desk
8.2
TeamSupport
7.9
Performance & Reliability
Freshdesk
8.8
Salesforce Service Cloud
8.3
Zoho Desk
8.7
TeamSupport
8.7
Integration APIs
Freshdesk
8.2
Salesforce Service Cloud
8.0
Zoho Desk
8.5
TeamSupport
8.5

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
52.4%
24.4%
70.4%
40.7%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
36.7%
41.4%
24.0%
47.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
10.9%
34.1%
5.6%
12.4%
Freshdesk
Small-Business
52.4%
Mid-Market
36.7%
Enterprise
10.9%
Salesforce Service Cloud
Small-Business
24.4%
Mid-Market
41.4%
Enterprise
34.1%
Zoho Desk
Small-Business
70.4%
Mid-Market
24.0%
Enterprise
5.6%
TeamSupport
Small-Business
40.7%
Mid-Market
47.0%
Enterprise
12.4%

Reviewers' Industry

 
Information Technology and Services
20.4%
Information Technology and Services
14.7%
Information Technology and Services
23.5%
Computer Software
26.6%
 
Computer Software
13.9%
Computer Software
14.2%
Computer Software
10.4%
Information Technology and Services
21.1%
 
Internet
5.8%
Internet
8.0%
Telecommunications
3.9%
Internet
5.4%
 
Education Management
3.7%
Hospital & Health Care
3.6%
Internet
3.9%
Financial Services
4.2%
 
E-Learning
3.4%
Financial Services
3.4%
Marketing and Advertising
3.8%
Hospitality
3.7%
 
Other
52.9%
Other
56.2%
Other
54.6%
Other
39.0%
Freshdesk
Information Technology and Services
20.4%
Computer Software
13.9%
Internet
5.8%
Education Management
3.7%
E-Learning
3.4%
Other
52.9%
Salesforce Service Cloud
Information Technology and Services
14.7%
Computer Software
14.2%
Internet
8.0%
Hospital & Health Care
3.6%
Financial Services
3.4%
Other
56.2%
Zoho Desk
Information Technology and Services
23.5%
Computer Software
10.4%
Telecommunications
3.9%
Internet
3.9%
Marketing and Advertising
3.8%
Other
54.6%
TeamSupport
Computer Software
26.6%
Information Technology and Services
21.1%
Internet
5.4%
Financial Services
4.2%
Hospitality
3.7%
Other
39.0%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

G2 User in Online Media

Desk.com is one of the most popular customer service platforms. It has a large userbase, ready to answer your questions; an established company (Salesforce) committed to improving and supporting the product; and it integrates with over a dozen third-party...

Garret A.
User in Information Technology and Services

The task distribution system, reports, chat system and client database management are the best things in this application. Excellent multi-channel support and an excellent interface - Integrating the knowledge base into ticket design is really neat! The...

Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Most Helpful Critical Review
Most Helpful Critical Review
Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

G2 User in Electrical/Electronic Manufacturing

Difficult to export existing KB articles. It has to be RSS and must be very specifically structured. Searching for cases or customers have some issues sometimes Custom rules and notifications are complicated to setup

G2 User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

D R.
User

Team support often has slowness issues, and will sometimes freeze, causing my teammates and me to lose responses we're typing. Also, sometimes when customers replied, the ticket would not get bolded or indicate to me that there was a response. I also...

 
Freshdesk
Most Helpful Favorable Review
Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Most Helpful Critical Review
Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

Salesforce Service Cloud
Most Helpful Favorable Review
G2 User in Online Media

Desk.com is one of the most popular customer service platforms. It has a large userbase, ready to answer your questions; an established company (Salesforce) committed to improving and supporting the product; and it integrates with over a dozen third-party...

Most Helpful Critical Review
G2 User in Electrical/Electronic Manufacturing

Difficult to export existing KB articles. It has to be RSS and must be very specifically structured. Searching for cases or customers have some issues sometimes Custom rules and notifications are complicated to setup

Zoho Desk
Most Helpful Favorable Review
Garret A.
User in Information Technology and Services

The task distribution system, reports, chat system and client database management are the best things in this application. Excellent multi-channel support and an excellent interface - Integrating the knowledge base into ticket design is really neat! The...

Most Helpful Critical Review
G2 User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

TeamSupport
Most Helpful Favorable Review
Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Most Helpful Critical Review
D R.
User

Team support often has slowness issues, and will sometimes freeze, causing my teammates and me to lose responses we're typing. Also, sometimes when customers replied, the ticket would not get bolded or indicate to me that there was a response. I also...

Screenshots

 
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Videos

 

Happy customers. Let’s make them happier with Service Cloud.

TeamSupport: The Customer Support Solution Built for B2B Help Desks

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Salesforce Service Cloud

Happy customers. Let’s make them happier with Service Cloud.

Zoho Desk
TeamSupport

TeamSupport: The Customer Support Solution Built for B2B Help Desks

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