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Compare Freshdesk, Salesforce Service Cloud, and TeamSupport

Pricing

 
Sprout
Free
for UNLIMITED agents
Service Essentials Edition
$ 25 USD
Per user/month (billed annually)
Support Desk
$50
/ agent / month billed annually
 
Blossom
$19
/ agent / month billed annually
Professional Edition
$ 75 USD
Per user/month (billed annually)
Enterprise
$65
/ agent / month billed annually
 
Garden
$35
/ agent / month billed annually
Enterprise Edition
$ 150 USD
Per user/month (billed annually)
Private Cloud
Custom
Contact Us for Pricing
 
Estate
$49
/ agent / month billed annually
Unlimited Edition
$ 300 USD
Per user/month (billed annually)
 
Forest
$89
/ agent / month billed annually
 
Free Trial
Free Trial
Free Trial
Freshdesk
Sprout
Freefor UNLIMITED agents
Blossom
$19/ agent / month billed annually
Garden
$35/ agent / month billed annually
Estate
$49/ agent / month billed annually
Forest
$89/ agent / month billed annually
Free Trial
Salesforce Service Cloud
Service Essentials Edition
$ 25 USDPer user/month (billed annually)
Professional Edition
$ 75 USDPer user/month (billed annually)
Enterprise Edition
$ 150 USDPer user/month (billed annually)
Unlimited Edition
$ 300 USDPer user/month (billed annually)
Free Trial
TeamSupport
Support Desk
$50/ agent / month billed annually
Enterprise
$65/ agent / month billed annually
Private Cloud
CustomContact Us for Pricing
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.5
8.5
8.6
Ease of Use
Ease of Use
8.8
8.0
8.6
Ease of Setup
Ease of Setup
8.6
7.5
8.3
Ease of Admin
Ease of Admin
8.7
8.0
8.7
Quality of Support
Quality of Support
8.9
8.1
8.8
Ease of Doing Business With
Ease of Doing Business With
8.8
8.4
9.2
Product Direction (% positive)
Product Direction (% positive)
8.6
7.8
9.0
Meets Requirements
Freshdesk
8.5
Salesforce Service Cloud
8.5
TeamSupport
8.6
Ease of Use
Freshdesk
8.8
Salesforce Service Cloud
8.0
TeamSupport
8.6
Ease of Setup
Freshdesk
8.6
Salesforce Service Cloud
7.5
TeamSupport
8.3
Ease of Admin
Freshdesk
8.7
Salesforce Service Cloud
8.0
TeamSupport
8.7
Quality of Support
Freshdesk
8.9
Salesforce Service Cloud
8.1
TeamSupport
8.8
Ease of Doing Business With
Freshdesk
8.8
Salesforce Service Cloud
8.4
TeamSupport
9.2
Product Direction (% positive)
Freshdesk
8.6
Salesforce Service Cloud
7.8
TeamSupport
9.0

Features

Ticket and Case Management
Workflow
Freshdesk
8.4
Salesforce Service Cloud
8.1
TeamSupport
8.4
Response Automation
Freshdesk
8.5
Salesforce Service Cloud
8.1
TeamSupport
8.5
SLA Management
Freshdesk
8.2
Salesforce Service Cloud
8.0
TeamSupport
8.4
Attachments/Screencasts
Freshdesk
8.4
Salesforce Service Cloud
7.7
TeamSupport
8.6
Ticket Collaboration
Freshdesk
8.6
Salesforce Service Cloud
8.1
TeamSupport
8.8
Ticket creation user experience
Freshdesk
8.9
Salesforce Service Cloud
8.3
TeamSupport
8.9
Ticket response user experience
Freshdesk
8.8
Salesforce Service Cloud
8.2
TeamSupport
8.8
Knowledge Share
Knowledge Base
Freshdesk
8.8
Salesforce Service Cloud
8.5
TeamSupport
8.3
Searchable Articles
Freshdesk
8.6
Salesforce Service Cloud
8.2
TeamSupport
8.3
Community Forums
Freshdesk
8.4
Salesforce Service Cloud
8.3
TeamSupport
8.0
Interactive FAQs & Forums
Freshdesk
8.5
Salesforce Service Cloud
8.0
TeamSupport
8.3
Interaction
Web Portals
Freshdesk
7.2
Salesforce Service Cloud
8.4
TeamSupport
8.7
Forum to Reponse
Freshdesk
8.5
Salesforce Service Cloud
8.4
TeamSupport
8.4
Tickets and Tagging
Freshdesk
8.8
Salesforce Service Cloud
8.5
TeamSupport
8.8
Live Chat
Freshdesk
8.8
Salesforce Service Cloud
8.3
TeamSupport
8.4
Communication Channels
Customer Portal
Freshdesk
8.6
Salesforce Service Cloud
8.2
TeamSupport
8.4
Email to Case
Freshdesk
9.0
Salesforce Service Cloud
8.5
TeamSupport
8.9
Chat/Live Support
Freshdesk
8.5
Salesforce Service Cloud
7.9
TeamSupport
8.4
Social Integration
Freshdesk
8.2
Salesforce Service Cloud
7.9
TeamSupport
8.4
Call Center
Make, Receive, and Record Calls
Freshdesk
8.3
Salesforce Service Cloud
8.0
TeamSupport
8.0
Customer and Contacts Database
Freshdesk
8.0
Salesforce Service Cloud
8.2
TeamSupport
8.6
Products and Version Tracking
Freshdesk
8.2
Salesforce Service Cloud
8.0
TeamSupport
8.6
Call Scripting
Freshdesk
8.2
Salesforce Service Cloud
7.9
TeamSupport
Not enough data available
Interactive Voice Response (IVR)
Freshdesk
8.4
Salesforce Service Cloud
7.9
TeamSupport
Not enough data available
Self Service/Community
Forums
Freshdesk
8.3
Salesforce Service Cloud
8.0
TeamSupport
8.2
Knowledge Base
Freshdesk
8.5
Salesforce Service Cloud
8.2
TeamSupport
8.4
Ideas/Feedback
Freshdesk
8.4
Salesforce Service Cloud
8.0
TeamSupport
8.4
Q&A
Freshdesk
8.6
Salesforce Service Cloud
8.1
TeamSupport
8.5
Reporting & Analytics
Social Monitoring
Freshdesk
8.2
Salesforce Service Cloud
8.1
TeamSupport
Not enough data available
Reporting
Freshdesk
7.8
Salesforce Service Cloud
8.0
TeamSupport
8.3
Dashboards
Freshdesk
8.2
Salesforce Service Cloud
8.0
TeamSupport
8.6
Platform
ITIL Compliance
Freshdesk
8.2
Salesforce Service Cloud
8.2
TeamSupport
Not enough data available
Mobile User Support
Freshdesk
8.1
Salesforce Service Cloud
7.7
TeamSupport
7.4
Customization
Freshdesk
8.0
Salesforce Service Cloud
8.2
TeamSupport
8.5
User, Role, and Access Management
Freshdesk
8.5
Salesforce Service Cloud
8.4
TeamSupport
8.7
Internationalization
Freshdesk
8.1
Salesforce Service Cloud
8.0
TeamSupport
7.9
Performance & Reliability
Freshdesk
8.8
Salesforce Service Cloud
8.2
TeamSupport
8.7
Integration APIs
Freshdesk
8.2
Salesforce Service Cloud
8.0
TeamSupport
8.5

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
52.7%
24.8%
40.9%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
36.3%
41.0%
47.3%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
11.0%
34.2%
11.8%
Freshdesk
Small-Business
52.7%
Mid-Market
36.3%
Enterprise
11.0%
Salesforce Service Cloud
Small-Business
24.8%
Mid-Market
41.0%
Enterprise
34.2%
TeamSupport
Small-Business
40.9%
Mid-Market
47.3%
Enterprise
11.8%

Reviewers' Industry

 
Information Technology and Services
20.4%
Information Technology and Services
14.7%
Computer Software
26.7%
 
Computer Software
14.0%
Computer Software
14.2%
Information Technology and Services
21.0%
 
Internet
5.9%
Internet
8.1%
Internet
5.7%
 
Education Management
3.7%
Hospital & Health Care
3.6%
Financial Services
4.4%
 
E-Learning
3.4%
Financial Services
3.4%
Hospitality
3.7%
 
Other
52.6%
Other
55.9%
Other
38.5%
Freshdesk
Information Technology and Services
20.4%
Computer Software
14.0%
Internet
5.9%
Education Management
3.7%
E-Learning
3.4%
Other
52.6%
Salesforce Service Cloud
Information Technology and Services
14.7%
Computer Software
14.2%
Internet
8.1%
Hospital & Health Care
3.6%
Financial Services
3.4%
Other
55.9%
TeamSupport
Computer Software
26.7%
Information Technology and Services
21.0%
Internet
5.7%
Financial Services
4.4%
Hospitality
3.7%
Other
38.5%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

G2 User in Online Media

Desk.com is one of the most popular customer service platforms. It has a large userbase, ready to answer your questions; an established company (Salesforce) committed to improving and supporting the product; and it integrates with over a dozen third-party...

Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Most Helpful Critical Review
Most Helpful Critical Review
Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

Henry K.
Administrator in E-Learning

I dislike that I can't search for past support cases by their tags/labels. I want to be able to click on a label and see all from that label. I also hate that I can't forward support tickets easily.

Arvin A.
User in Real Estate

Unfortunately there are many applications of the same type.

 
Freshdesk
Most Helpful Favorable Review
Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Most Helpful Critical Review
Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

Salesforce Service Cloud
Most Helpful Favorable Review
G2 User in Online Media

Desk.com is one of the most popular customer service platforms. It has a large userbase, ready to answer your questions; an established company (Salesforce) committed to improving and supporting the product; and it integrates with over a dozen third-party...

Most Helpful Critical Review
Henry K.
Administrator in E-Learning

I dislike that I can't search for past support cases by their tags/labels. I want to be able to click on a label and see all from that label. I also hate that I can't forward support tickets easily.

TeamSupport
Most Helpful Favorable Review
Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Most Helpful Critical Review
Arvin A.
User in Real Estate

Unfortunately there are many applications of the same type.

Screenshots

 
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Videos

 

Happy customers. Let’s make them happier with Service Cloud.

TeamSupport: The Customer Support Solution Built for B2B Help Desks

Freshdesk
Salesforce Service Cloud

Happy customers. Let’s make them happier with Service Cloud.

TeamSupport

TeamSupport: The Customer Support Solution Built for B2B Help Desks

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