Compare Freshdesk and RingCentral Contact Center 
At a Glance
Market Segments
Small-Business (48.7% of reviews)
Small-Business (50.0% of reviews)
Entry-Level Pricing
$19.00 1 User per month billed annually Per Month
No pricing available
Freshdesk
Star Rating
(3,718)4.4 out of 5
Market Segments
Small-Business (48.7% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00 1 User per month billed annually Per Month
Free Trial is available
Browse all 6 pricing plansRingCentral Contact Center
Star Rating
(185)4.1 out of 5
Market Segments
Small-Business (50.0% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about RingCentral Contact CenterSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Freshdesk excels in user experience, with a clean interface and easy navigation that make daily support tasks less stressful. Users appreciate how the platform streamlines ticket management and automates workflows, allowing agents to handle multiple customer queries efficiently.
- Users say that RingCentral Contact Center offers strong customization options, allowing teams to tailor features like the tone of the phone and program colors. This flexibility is a significant advantage for businesses looking to create a personalized customer experience.
- Reviewers mention that Freshdesk's implementation process is quick and intuitive, making it easy for new hires to get up to speed without extensive training. This is particularly beneficial for small businesses that need to onboard staff rapidly.
- According to verified reviews, RingCentral Contact Center shines in its AI capabilities, with features that automatically create notes during calls. This functionality helps users easily reference past interactions, enhancing the overall efficiency of customer support.
- G2 reviewers highlight that Freshdesk's automation features significantly reduce manual work for customer support teams, which is a game-changer for organizations looking to improve productivity and response times.
- Users report that while RingCentral Contact Center is easy to set up and robust, it may not match the same level of overall satisfaction as Freshdesk, which consistently receives higher ratings for quality and support from a larger pool of reviewers.
Pricing
Entry-Level Pricing
Freshdesk
Freshdesk Email and Ticketing (Growth)
$19.00
1 User per month billed annually Per Month
Omnichannel engagement, AI agents, and robust ticketing across web, SMS, messaging and email
- Automations
- Help Desk and Ticketing: Ticketing, Shared inbox, Threads and tasks, Customer portal
- Analytics: OOB analytics and standard reports
RingCentral Contact Center
No pricing availableFree Trial
Freshdesk
Free Trial is available
RingCentral Contact Center
No trial information availableRatings
Meets Requirements
8.6
3,259
8.4
145
Ease of Use
8.9
3,281
8.5
148
Ease of Setup
8.6
2,338
8.3
79
Ease of Admin
8.7
2,198
8.3
49
Quality of Support
8.7
3,156
7.9
129
Has the product been a good partner in doing business?
8.8
2,121
8.0
50
Product Direction (% positive)
8.8
3,231
7.1
137
Features by Category
Ticket and Case Management
8.9
2239
|
Verified
8.1
9
8.8
2256
|
Verified
8.1
8
8.5
2181
|
Verified
9.5
11
8.5
2060
|
Verified
9.5
11
8.3
1808
|
Verified
8.1
6
8.5
2090
|
Verified
9.0
10
8.7
2018
|
Verified
8.7
9
8.3
1373
|
Verified
9.2
10
Generative AI
7.3
328
Not enough data
7.4
324
Feature Not Available
Agentic AI - Help Desk
7.1
58
Not enough data
6.8
57
Not enough data
7.2
56
Not enough data
Communication Channels
8.6
1925
|
Verified
9.4
9
8.9
2087
|
Verified
9.8
7
8.4
1313
|
Verified
9.6
8
8.0
1190
|
Verified
9.2
6
7.9
935
|
Verified
9.5
11
Platform
8.1
1156
|
Verified
9.0
15
8.1
1658
|
Verified
8.6
15
8.6
1548
|
Verified
9.4
14
8.3
1149
|
Verified
9.1
11
8.0
1875
|
Verified
9.8
11
8.3
1962
|
Verified
9.7
13
Dialing Options
Not enough data
8.4
24
|
Verified
Not enough data
8.1
22
|
Verified
Not enough data
7.2
10
Agent Tools
Not enough data
7.4
22
|
Verified
Not enough data
8.0
22
|
Verified
Not enough data
8.3
25
|
Verified
Automation
Not enough data
8.3
21
|
Verified
Not enough data
8.2
23
|
Verified
Not enough data
8.0
22
|
Verified
Agentic AI - Auto Dialer
Not enough data
7.5
12
Not enough data
7.9
13
AI Capabilities - Auto Dialer
Not enough data
8.2
10
Not enough data
8.5
10
Not enough data
8.2
10
Channels
8.4
358
9.0
21
8.0
334
Feature Not Available
7.5
323
Feature Not Available
Design
8.2
331
Feature Not Available
7.8
335
Feature Not Available
8.3
355
7.9
16
8.3
344
8.7
26
8.4
332
8.6
22
Generative AI
7.7
263
7.3
11
7.7
263
Feature Not Available
Usability
8.8
264
Feature Not Available
8.7
260
8.6
6
8.8
252
9.7
6
Reporting
8.6
246
8.6
6
8.5
242
8.3
6
8.6
254
9.7
6
Generative AI
7.5
179
Not enough data
7.6
179
Feature Not Available
Channels
Not enough data
8.9
48
|
Verified
Not enough data
7.4
38
|
Verified
Not enough data
7.7
40
|
Verified
Not enough data
7.8
46
|
Verified
Not enough data
7.9
39
|
Verified
Generative AI
Not enough data
6.7
26
Functions
Not enough data
8.3
66
|
Verified
Not enough data
8.1
64
|
Verified
Not enough data
7.9
54
|
Verified
Not enough data
7.4
32
|
Verified
Not enough data
8.0
40
|
Verified
Not enough data
7.8
38
|
Verified
Not enough data
8.1
42
Not enough data
8.0
37
|
Verified
Agentic AI - Contact Center
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
Not enough data
7.9
57
|
Verified
Not enough data
8.5
63
|
Verified
Not enough data
7.9
68
|
Verified
Not enough data
8.0
41
|
Verified
Not enough data
7.8
38
|
Verified
Workforce Management
Not enough data
8.7
13
Not enough data
8.3
11
Not enough data
8.5
10
Not enough data
7.4
11
Not enough data
9.2
14
Administration
Not enough data
8.3
13
Not enough data
8.8
11
Not enough data
9.5
14
Not enough data
8.0
10
Not enough data
8.2
11
Conversational Platform
8.3
432
8.9
16
8.3
378
8.6
13
8.3
371
9.2
14
8.4
307
9.6
9
Support Automation
8.4
388
8.3
14
8.4
408
8.6
13
8.3
373
9.4
13
8.2
314
8.0
10
Generative AI
7.4
207
9.0
7
7.4
203
Feature Not Available
Generative AI
7.8
116
Not enough data
7.9
114
Feature Not Available
7.6
113
Not enough data
Communication
8.8
584
|
Verified
9.2
13
8.7
600
|
Verified
8.8
14
8.7
494
|
Verified
Not enough data
8.5
199
8.7
15
8.2
202
6.7
5
Internal Use
8.1
1658
|
Verified
8.6
15
8.6
203
8.9
12
8.2
186
Feature Not Available
8.8
558
|
Verified
8.5
11
8.8
518
|
Verified
8.5
10
8.6
546
|
Verified
8.3
13
Generative AI
7.9
140
Feature Not Available
Self-Service Experience
8.7
960
8.8
8
8.6
912
8.7
9
8.3
684
8.8
10
8.2
239
8.7
5
8.4
257
9.7
5
Self-Service Platform
8.5
253
Not enough data
8.7
261
Not enough data
8.0
222
Not enough data
8.5
238
9.0
5
Agentic AI - Customer Self-Service
7.7
16
Not enough data
7.7
15
Not enough data
7.9
16
Not enough data
7.7
17
Not enough data
7.6
17
Not enough data
7.6
16
Not enough data
7.8
16
Not enough data
Generative AI
8.2(won by default)
79
Not enough data
8.0(won by default)
79
Feature Not Available
Process
8.6
162
9.0(won by 0.4)
8
9.3(won by 0.5)
484
8.8
7
8.6(won by default)
371
Not enough data
Channels
9.2(won by 0.6)
479
8.6
7
8.7
415
9.0(won by 0.3)
8
8.8
376
9.0(won by 0.2)
7
8.5
340
9.3(won by 0.8)
10
8.3
58
9.2(won by 0.9)
11
Insight
8.6(won by 0.8)
382
7.8
6
8.7(won by 0.6)
169
8.1
7
8.6(won by default)
373
Not enough data
9.1
445
9.3(won by 0.2)
9
Generative AI
7.8
86
Not enough data
7.7
85
Feature Not Available
Agentic AI - UCaaS Platforms
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Extensions
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Features
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
8.9
9
Not enough data
8.5
9
Not enough data
8.3
9
Not enough data
8.5
9
Not enough data
8.0
9
Not enough data
Customer Interaction Automation - AI Customer Support Agents
8.0
9
Not enough data
8.7
10
Not enough data
8.7
10
Not enough data
8.5
10
Not enough data
Automation
9.3
9
Not enough data
8.7
9
Not enough data
9.1
9
Not enough data
Autonomy
6.9
9
Not enough data
8.3
9
Not enough data
8.3
9
Not enough data
8.0
9
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Freshdesk and RingCentral Contact Center are categorized as Digital Customer Service Platforms, Help Desk, Conversational Support, Complaint Management, Customer Communications Management, Social Customer Service, Live Chat, and Customer Self-Service
Unique Categories
Freshdesk is categorized as AI Customer Support Agents and Shared Inbox
RingCentral Contact Center is categorized as Auto Dialer, Contact Center, UCaaS Platforms, and Contact Center Workforce
Reviews
Reviewers' Company Size
Freshdesk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
RingCentral Contact Center
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
17.0%
Computer Software
12.8%
Financial Services
4.1%
Internet
4.1%
Education Management
3.8%
Other
58.2%
Computer Software
7.4%
Telecommunications
6.9%
Consumer Services
6.9%
Financial Services
6.9%
Insurance
5.1%
Other
66.9%
Alternatives
Discussions
What is Freshdesk used for?
4 Comments
TB
Freshdesk is a customer support software used to manage and streamline customer service operations. It helps businesses handle customer inquiries, track...Read more
What is the use of freshdesk?
3 Comments
AB
Freshdesk is a Customer communication portal that will assist you in managing customer queries in various formats in a centralised space with transparency in...Read more
RingCentral Contact Center has no more discussions with answers
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