# Freshdesk vs Richpanel Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Freshdesk excels in managing client support tickets, with users appreciating its ability to effectively organize tickets and track their status. This feature enhances customer satisfaction, as noted by one user who highlighted the automation in ticket flow configuration.
- **Users say** Richpanel stands out for its efficiency through automation and AI, which significantly improves organization and analytics for support teams. One reviewer mentioned the platform's user-friendly self-service setup, making it ideal for handling complex customer scenarios while keeping support staff efficient.
- **According to verified reviews** , Freshdesk has a higher overall satisfaction score, reflecting its robust features and user-friendly interface. Users have praised the filter options for differentiating ticket types, which streamline the support process and enhance usability.
- **Reviewers mention** that Richpanel provides a seamless integration of customer conversations across various channels, such as email and live chat. This unified view helps teams respond faster and stay organized, a feature that has been particularly beneficial for users transitioning from other platforms.
- **G2 reviewers highlight** that Freshdesk's implementation process is quick and intuitive, making it easier for new users to get started. Recent feedback emphasizes the effectiveness of its onboarding wizard, which simplifies the setup experience.
- **Users report** that while Richpanel offers strong support quality, it has fewer reviews compared to Freshdesk, which may indicate a less established presence in the market. However, those who use Richpanel appreciate its openness to user feedback and continuous improvement efforts.



| | Freshdesk | Richpanel | 
|---|---|---|
| **Star Rating** | 4.4 out of 5 | 4.7 out of 5 | 
| **Total Reviews** | 3,750 | 94 | 
| **Largest Market Segment** | Small-Business (48.7% of reviews) | Small-Business (82.4% of reviews) | 
| **Entry Level Price** | $19.00 1 User per month billed annually Per Month | Starting at $100.00 1 Seats Per Month | 

---
## Top Pros & Cons

### Freshdesk

Pros:
- Ease of Use (223 reviews)
- Features (158 reviews)

Cons:
- Missing Features (69 reviews)
- Limited Features (62 reviews)

### Richpanel

Pros:
- Customer Support (9 reviews)
- Ease of Use (9 reviews)

Cons:
- Integration Issues (4 reviews)
- Chat Limitations (2 reviews)

---
## Ratings Comparison
| Rating | Freshdesk | Richpanel | 
|---|---|---|
  | **Meets Requirements** | 8.6 (3281 reviews) | 9.2 (74 reviews) | 
  | **Ease of Use** | 8.9 (3305 reviews) | 9.2 (75 reviews) | 
  | **Ease of Setup** | 8.6 (2361 reviews) | 9.2 (37 reviews) | 
  | **Ease of Admin** | 8.7 (2199 reviews) | 9.4 (36 reviews) | 
  | **Quality of Support** | 8.7 (3180 reviews) | 9.6 (70 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.8 (2122 reviews) | 9.7 (37 reviews) | 
  | **Product Direction (% positive)** | 8.8 (3250 reviews) | 9.5 (65 reviews) | 

---
## Pricing

### Freshdesk

#### Entry-Level Pricing

Plan: Freshdesk Email and Ticketing  (Growth)

Price: $19.00 1 User per month billed annually Per Month

Description: Omnichannel engagement, AI agents, and robust ticketing across web, SMS, messaging and email

Key Features:
- Automations 
- Help Desk and Ticketing: Ticketing, Shared inbox, Threads and tasks, Customer portal
- Analytics: OOB analytics and standard reports

[Browse all 6 editions](https://www.g2.com/products/freshdesk/pricing)

#### Free Trial

Yes

### Richpanel

#### Entry-Level Pricing

Plan: Helpdesk Seat

Price: Starting at $100.00 1 Seats Per Month

Description: Your human agents, working in the AI-native helpdesk with Copilot AI that drafts replies, researches and executes actions for them. A line item alongside AI Agents in one combined plan, never sold on its own. One-click Gorgias and Zendesk import.

Key Features:
- Unified inbox: email, chat, social, SMS, WhatsApp, voice
- Copilot AI drafts, researches and acts for every agent
- Order actions: refunds, cancellations, subscription edits

[Browse all 3 editions](https://www.g2.com/products/richpanel/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **Freshdesk** | 8.2/10 | 2594 |
| **Richpanel** | 9.1/10 | 50 |

#### Ticket and Case Management

| Feature | Freshdesk | Richpanel | 
|---|---|---|
| **Ticket creation user experience** | 8.9 (2252 reviews) ✓ Verified | 9.0 (33 reviews) | 
| **Ticket response user experience** | 8.8 (2265 reviews) ✓ Verified | 9.3 (33 reviews) | 
| **Workflow** | 8.5 (2194 reviews) ✓ Verified | 9.0 (34 reviews) | 
| **Response Automation** | 8.5 (2070 reviews) ✓ Verified | 8.9 (34 reviews) | 
| **SLA Management** | 8.3 (1810 reviews) ✓ Verified | 8.7 (30 reviews) | 
| **Attachments/Screencasts** | 8.5 (2095 reviews) ✓ Verified | 9.2 (31 reviews) | 
| **Ticket Collaboration** | 8.7 (2029 reviews) ✓ Verified | 9.1 (31 reviews) | 
| **Customer and Contacts Database** | 8.3 (1379 reviews) ✓ Verified | 9.3 (33 reviews) | 

#### Generative AI

| Feature | Freshdesk | Richpanel | 
|---|---|---|
| **AI Text Generation** | 7.3 (331 reviews) | Feature Not Available | 
| **AI Text Summarization** | 7.4 (325 reviews) | 8.9 (15 reviews) | 

#### Agentic AI - Help Desk

| Feature | Freshdesk | Richpanel | 
|---|---|---|
| **Autonomous Task Execution** | 7.2 (58 reviews) | Not enough data | 
| **Natural Language Interaction** | 6.9 (57 reviews) | Not enough data | 
| **Proactive Assistance** | 7.2 (56 reviews) | Not enough data | 

#### Communication Channels

| Feature | Freshdesk | Richpanel | 
|---|---|---|
| **Customer Portal** | 8.6 (1927 reviews) ✓ Verified | 9.5 (35 reviews) | 
| **Email to Case** | 8.9 (2090 reviews) ✓ Verified | 9.5 (35 reviews) | 
| **Chat/Live Support** | 8.4 (1317 reviews) ✓ Verified | 9.3 (33 reviews) | 
| **Social Integration** | 8.0 (1191 reviews) ✓ Verified | 9.3 (30 reviews) | 
| **Voice** | 7.9 (937 reviews) ✓ Verified | 8.7 (27 reviews) | 

#### Platform

| Feature | Freshdesk | Richpanel | 
|---|---|---|
| **Mobile User Support** | 8.1 (1161 reviews) ✓ Verified | 8.6 (32 reviews) | 
| **Customization ** | 8.1 (1663 reviews) ✓ Verified | 8.7 (34 reviews) ✓ Verified | 
| **User, Role, and Access Management** | 8.6 (1552 reviews) ✓ Verified | 9.2 (32 reviews) | 
| **Integration** | 8.3 (1158 reviews) ✓ Verified | 9.1 (32 reviews) | 
| **Reporting** | 8.0 (1883 reviews) ✓ Verified | 8.8 (34 reviews) | 
| **Dashboards** | 8.3 (1969 reviews) ✓ Verified | 8.9 (33 reviews) | 

### Customer Communications Management

| Product | Score | Reviews |
|---|---|---|
| **Freshdesk** | 8.0/10 | 405 |
| **Richpanel** | N/A | N/A |

#### Channels

| Feature | Freshdesk | Richpanel | 
|---|---|---|
| **Multi-Channel Coverage** | 8.4 (358 reviews) | Not enough data | 
| **Open Listening** | 8.0 (335 reviews) | Not enough data | 
| **Physical Media** | 7.5 (324 reviews) | Not enough data | 

#### Design

| Feature | Freshdesk | Richpanel | 
|---|---|---|
| **Communications Strategy Development** | 8.2 (331 reviews) | Not enough data | 
| **Create Content** | 7.8 (335 reviews) | Not enough data | 
| **Personalization** | 8.3 (356 reviews) | Not enough data | 
| **Inbound Identification** | 8.3 (344 reviews) | Not enough data | 
| **Regulatory Compliance** | 8.4 (332 reviews) | Not enough data | 

#### Generative AI

| Feature | Freshdesk | Richpanel | 
|---|---|---|
| **AI Text Generation** | 7.7 (263 reviews) | Not enough data | 
| **AI Text Summarization** | 7.7 (264 reviews) | Not enough data | 

### Complaint Management

| Product | Score | Reviews |
|---|---|---|
| **Freshdesk** | 8.4/10 | 293 |
| **Richpanel** | N/A | N/A |

#### Usability

| Feature | Freshdesk | Richpanel | 
|---|---|---|
| **All-Employee Access** | 8.7 (263 reviews) | Not enough data | 
| **Supporting Documents** | 8.7 (259 reviews) | Not enough data | 
| **Two-Way Communication** | 8.8 (251 reviews) | Not enough data | 

#### Reporting

| Feature | Freshdesk | Richpanel | 
|---|---|---|
| **Priority Case Alerts** | 8.6 (245 reviews) | Not enough data | 
| **Trend Analysis** | 8.5 (241 reviews) | Not enough data | 
| **Performance Monitoring** | 8.6 (253 reviews) | Not enough data | 

#### Generative AI

| Feature | Freshdesk | Richpanel | 
|---|---|---|
| **AI Text Generation** | 7.5 (178 reviews) | Not enough data | 
| **AI Text Summarization** | 7.5 (178 reviews) | Not enough data | 

### Shared Inbox

| Product | Score | Reviews |
|---|---|---|
| **Freshdesk** | 8.3/10 | 269 |
| **Richpanel** | N/A | N/A |

#### Productivity Tools

| Feature | Freshdesk | Richpanel | 
|---|---|---|
| **Notes** | 8.9 (237 reviews) | Not enough data | 
| **Internal Discussion** | 8.7 (222 reviews) | Not enough data | 
| **Assignments and Tasks** | 8.6 (225 reviews) | Not enough data | 
| **Workflows** | 8.7 (229 reviews) | Not enough data | 
| **Templates** | 8.7 (232 reviews) | Not enough data | 
| **Integrations** | 8.3 (209 reviews) | Not enough data | 
| **Tagging System** | 8.7 (227 reviews) | Not enough data | 

#### Analytics

| Feature | Freshdesk | Richpanel | 
|---|---|---|
| **Trends** | 8.3 (204 reviews) | Not enough data | 
| **Performance Tracking** | 8.5 (214 reviews) | Not enough data | 
| **Email Tracking** | 8.6 (212 reviews) | Not enough data | 

#### Agentic AI - Shared Inbox

| Feature | Freshdesk | Richpanel | 
|---|---|---|
| **Autonomous Task Execution** | 6.9 (12 reviews) | Not enough data | 
| **Decision Making** | 7.1 (14 reviews) | Not enough data | 

### Conversational Support

| Product | Score | Reviews |
|---|---|---|
| **Freshdesk** | 8.1/10 | 500 |
| **Richpanel** | 9.0/10 | 37 |

#### Conversational Platform

| Feature | Freshdesk | Richpanel | 
|---|---|---|
| **Personalization** | 8.3 (432 reviews) | 9.3 (28 reviews) | 
| **Omnichannel** | 8.3 (378 reviews) | 9.4 (29 reviews) | 
| **Contextual Engagement** | 8.3 (371 reviews) | 9.2 (28 reviews) | 
| **Proactive Engagement** | 8.4 (307 reviews) | 9.2 (22 reviews) | 

#### Support Automation

| Feature | Freshdesk | Richpanel | 
|---|---|---|
| **Intelligent Routing** | 8.4 (388 reviews) | 8.9 (28 reviews) | 
| **Seamless Escalation** | 8.4 (408 reviews) | 9.2 (31 reviews) | 
| **Transcripts** | 8.3 (373 reviews) | 9.1 (30 reviews) | 
| **Self-Serve Support** | 8.2 (314 reviews) | 9.0 (28 reviews) | 

#### Generative AI

| Feature | Freshdesk | Richpanel | 
|---|---|---|
| **AI Text Generation** | 7.4 (207 reviews) | 8.5 (13 reviews) | 
| **AI Text Summarization** | 7.4 (203 reviews) | 8.5 (12 reviews) | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **Freshdesk** | 8.4/10 | 1887 |
| **Richpanel** | 8.6/10 | 50 |

#### Generative AI

| Feature | Freshdesk | Richpanel | 
|---|---|---|
| **AI Text Generation** | 7.8 (116 reviews) | 8.2 (13 reviews) | 
| **AI Text Summarization** | 7.9 (114 reviews) | 8.1 (13 reviews) | 
| **AI Text-to-Speech** | 7.6 (113 reviews) | Feature Not Available | 

#### Communication

| Feature | Freshdesk | Richpanel | 
|---|---|---|
| **Pop-up Chat** | 8.8 (583 reviews) ✓ Verified | 9.0 (33 reviews) ✓ Verified | 
| **Notifications** | 8.7 (601 reviews) ✓ Verified | 8.7 (36 reviews) ✓ Verified | 
| **Targeted Emails** | 8.7 (494 reviews) ✓ Verified | 8.2 (28 reviews) ✓ Verified | 
| **In-App Messaging** | 8.5 (199 reviews) | 8.7 (30 reviews) ✓ Verified | 
| **Co-Browsing** | 8.2 (202 reviews) | 8.1 (26 reviews) ✓ Verified | 

####  Internal Use

| Feature | Freshdesk | Richpanel | 
|---|---|---|
| **Customization ** | 8.1 (1663 reviews) ✓ Verified | 8.7 (34 reviews) ✓ Verified | 
| **Conversation Archiving** | 8.6 (203 reviews) | 8.8 (29 reviews) ✓ Verified | 
| **Lead Development** | 8.2 (186 reviews) | 8.4 (26 reviews) ✓ Verified | 
| **Knowledge Base** | 8.8 (558 reviews) ✓ Verified | 8.8 (29 reviews) ✓ Verified | 
| **Team Inbox ** | 8.8 (519 reviews) ✓ Verified | 9.1 (30 reviews) ✓ Verified | 
| **Customer Profiles** | 8.6 (547 reviews) ✓ Verified | 8.9 (32 reviews) ✓ Verified | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **Freshdesk** | 8.1/10 | 1122 |
| **Richpanel** | 8.4/10 | 39 |

#### Generative AI

| Feature | Freshdesk | Richpanel | 
|---|---|---|
| **AI Text Summarization** | 7.9 (139 reviews) | 8.1 (15 reviews) | 

#### Self-Service Experience

| Feature | Freshdesk | Richpanel | 
|---|---|---|
| **Knowledge Base** | 8.7 (959 reviews) | 8.6 (31 reviews) | 
| **Searchable Articles** | 8.6 (911 reviews) | 8.5 (28 reviews) | 
| **Community Forums** | 8.3 (682 reviews) | 8.0 (22 reviews) | 
| **Mobile Optimization** | 8.2 (238 reviews) | 8.3 (25 reviews) | 
| **Personalization** | 8.4 (255 reviews) | 8.3 (26 reviews) | 

#### Self-Service Platform

| Feature | Freshdesk | Richpanel | 
|---|---|---|
| **Branding** | 8.5 (253 reviews) | 8.8 (25 reviews) | 
| **Automation** | 8.6 (260 reviews) | 8.7 (25 reviews) | 
| **Artificial Intelligence** | 8.0 (220 reviews) | 8.3 (25 reviews) | 
| **Integrations** | 8.4 (237 reviews) | 8.7 (26 reviews) | 

#### Agentic AI - Customer Self-Service

| Feature | Freshdesk | Richpanel | 
|---|---|---|
| **Autonomous Task Execution** | 7.7 (16 reviews) | Not enough data | 
| **Multi-step Planning** | 7.7 (15 reviews) | Not enough data | 
| **Cross-system Integration** | 7.9 (16 reviews) | Not enough data | 
| **Adaptive Learning** | 7.7 (17 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.6 (17 reviews) | Not enough data | 
| **Proactive Assistance** | 7.6 (16 reviews) | Not enough data | 
| **Decision Making** | 7.8 (16 reviews) | Not enough data | 

### Social Customer Service

| Product | Score | Reviews |
|---|---|---|
| **Freshdesk** | 8.7/10 | 532 |
| **Richpanel** | N/A | N/A |

#### Generative AI

| Feature | Freshdesk | Richpanel | 
|---|---|---|
| **AI Text Generation** | 8.2 (79 reviews) | Not enough data | 
| **AI Text Summarization** | 8.0 (79 reviews) | Not enough data | 

#### Process

| Feature | Freshdesk | Richpanel | 
|---|---|---|
| **Mentions** | 8.6 (163 reviews) | Not enough data | 
| **Tickets** | 9.3 (485 reviews) | Not enough data | 
| **Macros** | 8.6 (372 reviews) | Not enough data | 

#### Channels

| Feature | Freshdesk | Richpanel | 
|---|---|---|
| **Email** | 9.2 (480 reviews) | Not enough data | 
| **Social** | 8.7 (416 reviews) | Not enough data | 
| **Live Chat** | 8.8 (377 reviews) | Not enough data | 
| **Phone** | 8.5 (341 reviews) | Not enough data | 
| **Text** | 8.3 (59 reviews) | Not enough data | 

#### Insight

| Feature | Freshdesk | Richpanel | 
|---|---|---|
| **Surveys** | 8.6 (383 reviews) | Not enough data | 
| **Reporting** | 8.7 (170 reviews) | Not enough data | 
| **Visitor Activity** | 8.6 (374 reviews) | Not enough data | 
| **Help Desk** | 9.1 (446 reviews) | Not enough data | 

### Digital Customer Service Platforms

| Product | Score | Reviews |
|---|---|---|
| **Freshdesk** | 7.7/10 | 91 |
| **Richpanel** | 8.4/10 | 10 |

#### Generative AI

| Feature | Freshdesk | Richpanel | 
|---|---|---|
| **AI Text Generation** | 7.8 (87 reviews) | 8.5 (9 reviews) | 
| **AI Text Summarization** | 7.7 (85 reviews) | 8.7 (9 reviews) | 

### E-Commerce Tools

| Product | Score | Reviews |
|---|---|---|
| **Freshdesk** | N/A | N/A |
| **Richpanel** | N/A | N/A |

#### Agentic AI - E-Commerce Tools

| Feature | Freshdesk | Richpanel | 
|---|---|---|
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 

### AI Customer Support Agents

| Product | Score | Reviews |
|---|---|---|
| **Freshdesk** | 8.4/10 | 14 |
| **Richpanel** | N/A | N/A |

#### Customer Query Resolution - AI Customer Support Agents

| Feature | Freshdesk | Richpanel | 
|---|---|---|
| **Automated Ticket Resolution** | 8.9 (9 reviews) | Not enough data | 
| **Contextual Response Generation** | 8.5 (9 reviews) | Not enough data | 
| **Sentiment Analysis** | 8.3 (9 reviews) | Not enough data | 
| **Knowledge Base Utilization** | 8.5 (9 reviews) | Not enough data | 
| **Multilingual Support** | 8.0 (9 reviews) | Not enough data | 

#### Customer Interaction Automation - AI Customer Support Agents

| Feature | Freshdesk | Richpanel | 
|---|---|---|
| **Proactive Customer Outreach** | 8.0 (9 reviews) | Not enough data | 
| **Feedback Collection** | 8.7 (10 reviews) | Not enough data | 
| **Escalation Handling** | 8.7 (10 reviews) | Not enough data | 
| **Workflow Optimization** | 8.5 (10 reviews) | Not enough data | 

#### Automation

| Feature | Freshdesk | Richpanel | 
|---|---|---|
| **Customer Interaction Automation** | 9.3 (9 reviews) | Not enough data | 
| **Feedback Collection** | 8.7 (9 reviews) | Not enough data | 
| **Document Processing** | 9.1 (9 reviews) | Not enough data | 

#### Autonomy

| Feature | Freshdesk | Richpanel | 
|---|---|---|
| **Independent Decision Making** | 6.9 (9 reviews) | Not enough data | 
| **Adaptive Responses** | 8.3 (9 reviews) | Not enough data | 
| **Task Execution** | 8.3 (9 reviews) | Not enough data | 
| **Problem Solving** | 8.0 (9 reviews) | Not enough data | 

### AI Agents

| Product | Score | Reviews |
|---|---|---|
| **Freshdesk** | N/A | N/A |
| **Richpanel** | N/A | N/A |

#### Agentic AI - AI Agents

| Feature | Freshdesk | Richpanel | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (5):** [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms), [Help Desk Software](https://www.g2.com/categories/help-desk), [Conversational Support Software](https://www.g2.com/categories/conversational-support), [Live Chat Software](https://www.g2.com/categories/live-chat), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service)

**Unique to Freshdesk (5):** [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents), [Shared Inbox Software](https://www.g2.com/categories/shared-inbox), [Complaint Management Software](https://www.g2.com/categories/complaint-management), [Customer Communications Management Software](https://www.g2.com/categories/customer-communications-management), [Social Customer Service Software](https://www.g2.com/categories/social-customer-service)

**Unique to Richpanel (1):** [E-Commerce Tools ](https://www.g2.com/categories/e-commerce-tools)


---
## Reviewer Demographics

### By Company Size

| Segment | Freshdesk | Richpanel | 
|---|---|---|
| **Small-Business** | 48.7% | 82.4% | 
| **Mid-Market** | 39.7% | 17.6% | 
| **Enterprise** | 11.6% | 0% | 

### By Industry

#### Freshdesk

- **Information Technology and Services:** 17.1%
- **Computer Software:** 12.8%
- **Financial Services:** 4.1%
- **Internet:** 4.0%
- **Education Management:** 3.8%
- **Retail:** 3.2%
- **Marketing and Advertising:** 3.1%
- **Consumer Services:** 3.0%
- **Telecommunications:** 2.3%
- **E-Learning:** 2.1%
- **Other:** 44.6%

#### Richpanel

- **Retail:** 13.3%
- **Health, Wellness and Fitness:** 12.2%
- **Consumer Goods:** 10.0%
- **Apparel & Fashion:** 8.9%
- **Cosmetics:** 7.8%
- **Consumer Services:** 7.8%
- **Sporting Goods:** 5.6%
- **Food & Beverages:** 4.4%
- **Wholesale:** 3.3%
- **Publishing:** 3.3%
- **Other:** 23.3%

---
## Alternatives

### Alternatives to Freshdesk

- [Front](https://www.g2.com/products/front/reviews) — 4.7/5 stars (2469 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6948 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3859 reviews)
- [LiveAgent](https://www.g2.com/products/liveagent/reviews) — 4.5/5 stars (1538 reviews)
- [Hiver](https://www.g2.com/products/hiver/reviews) — 4.6/5 stars (1283 reviews)
- [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) — 4.4/5 stars (7652 reviews)
- [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) — 4.4/5 stars (7342 reviews)
- [Tidio](https://www.g2.com/products/tidio/reviews) — 4.6/5 stars (1906 reviews)
- [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) — 4.4/5 stars (2914 reviews)
- [Gladly](https://www.g2.com/products/gladly/reviews) — 4.7/5 stars (1112 reviews)

### Alternatives to Richpanel

- [Gorgias](https://www.g2.com/products/gorgias/reviews) — 4.6/5 stars (560 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3859 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6948 reviews)
- [Gladly](https://www.g2.com/products/gladly/reviews) — 4.7/5 stars (1112 reviews)
- [Kustomer](https://www.g2.com/products/kustomer/reviews) — 4.4/5 stars (555 reviews)
- [Tidio](https://www.g2.com/products/tidio/reviews) — 4.6/5 stars (1906 reviews)
- [Help Scout](https://www.g2.com/products/help-scout/reviews) — 4.4/5 stars (428 reviews)
- [Front](https://www.g2.com/products/front/reviews) — 4.7/5 stars (2469 reviews)
- [Helpshift](https://www.g2.com/products/helpshift/reviews) — 4.3/5 stars (381 reviews)
- [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) — 4.4/5 stars (7652 reviews)

---
## Top Discussions

### Freshdesk

- Title: [What is Freshdesk used for?](https://www.g2.com/discussions/what-is-freshdesk-used-for) — 4 comments, 1 upvote
  > **Top comment:** "It is a helpdesk platform."
- Title: [Is freshdesk a CRM?](https://www.g2.com/discussions/is-freshdesk-a-crm) — 3 comments
  > **Top comment:** "yes"
- Title: [What is the use of freshdesk?](https://www.g2.com/discussions/what-is-the-use-of-freshdesk) — 3 comments, 1 upvote
  > **Top comment:** "Freshdesk is a Helpdesk web based Software as a Service product.  It has many features which include helpdesk, chat, service desk, etc."
- Title: [What is the difference between freshdesk and Freshservice?](https://www.g2.com/discussions/what-is-the-difference-between-freshdesk-and-freshservice) — 2 comments
  > **Top comment:** "Freshdesk and Freshservice are both customer support and helpdesk software solutions developed by Freshworks Inc. These platforms cater to different aspects..."
- Title: [Can we expect Instagram integration in Freshdesk soon ?](https://www.g2.com/discussions/31784-can-we-expect-instagram-integration-in-freshdesk-soon) — 2 comments, 1 upvote
  > **Top comment:** "Please check support answer to similar questions:

https://support.freshdesk.com/support/discussions/topics/308279"

### Richpanel

No discussions available for this product.

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/freshdesk-vs-richpanel)