# Freshdesk vs Pylon Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Freshdesk excels in managing client support tickets effectively, with users appreciating features like ticket flow automation and the ability to categorize tickets easily. This functionality helps teams track and resolve issues efficiently, contributing to higher customer satisfaction.
- **Users say** Pylon stands out for its integration of AI into the support ticket workflow, which many find enhances their support capabilities. Reviewers highlight that the AI features feel seamlessly integrated rather than superficial, making it easier to manage customer interactions and improve overall efficiency.
- **According to verified reviews** , Freshdesk has a more extensive user base, particularly among small businesses, which may indicate a broader range of use cases and community support. Users appreciate the intuitive onboarding process, which helps new teams get up to speed quickly.
- **Reviewers mention** that Pylon offers a strong solution for organizing customer support, with features that allow for internal notes and conversation tracking. This capability ensures that teams have all necessary information at their fingertips, reducing the risk of missing important threads in customer interactions.
- **G2 reviewers highlight** that while Freshdesk has a slightly lower star rating, it still provides a robust set of features that cater to various support needs. Users enjoy the filter options for ticket types, which enhance the overall user experience and streamline support processes.
- **Users report** that Pylon's quality of support is notably high, with many praising its responsiveness and helpfulness. This aspect is crucial for teams that rely on timely assistance to resolve customer issues effectively, making Pylon a strong contender for businesses prioritizing support quality.



| | Freshdesk | Pylon | 
|---|---|---|
| **Star Rating** | 4.4 out of 5 | 4.7 out of 5 | 
| **Total Reviews** | 3,750 | 110 | 
| **Largest Market Segment** | Small-Business (48.6% of reviews) | Small-Business (76.9% of reviews) | 
| **Entry Level Price** | $19.00 1 User per month billed annually Per Month | $59.00 1 Seats Per Month | 

---
## Top Pros & Cons

### Freshdesk

Pros:
- Ease of Use (223 reviews)
- Features (158 reviews)

Cons:
- Missing Features (69 reviews)
- Limited Features (62 reviews)

### Pylon

Pros:
- Ease of Use (9 reviews)
- Case Management (6 reviews)

Cons:
- Missing Features (5 reviews)
- Complex Setup (2 reviews)

---
## Ratings Comparison
| Rating | Freshdesk | Pylon | 
|---|---|---|
  | **Meets Requirements** | 8.6 (3281 reviews) | 9.2 (59 reviews) | 
  | **Ease of Use** | 8.9 (3305 reviews) | 9.2 (80 reviews) | 
  | **Ease of Setup** | 8.6 (2361 reviews) | 8.7 (48 reviews) | 
  | **Ease of Admin** | 8.7 (2199 reviews) | 9.4 (16 reviews) | 
  | **Quality of Support** | 8.7 (3180 reviews) | 9.5 (58 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.8 (2122 reviews) | 9.5 (17 reviews) | 
  | **Product Direction (% positive)** | 8.8 (3250 reviews) | 9.6 (58 reviews) | 

---
## Pricing

### Freshdesk

#### Entry-Level Pricing

Plan: Freshdesk Email and Ticketing  (Growth)

Price: $19.00 1 User per month billed annually Per Month

Description: Omnichannel engagement, AI agents, and robust ticketing across web, SMS, messaging and email

Key Features:
- Automations 
- Help Desk and Ticketing: Ticketing, Shared inbox, Threads and tasks, Customer portal
- Analytics: OOB analytics and standard reports

[Browse all 6 editions](https://www.g2.com/products/freshdesk/pricing)

#### Free Trial

Yes

### Pylon

#### Entry-Level Pricing

Plan: Starter

Price: $59.00 1 Seats Per Month

Description: Get started with the basic features, but grow as fast as others.

Key Features:
- Support Inbox - Track and organize customer issues
- Traditional Sources - Email, Chat Widget, Forms
- Knowledge Base - Host a Help Center or Internal KB

[Browse all 3 editions](https://www.g2.com/products/pylon-pylon/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **Freshdesk** | 8.2/10 | 2593 |
| **Pylon** | 9.1/10 | 43 |

#### Ticket and Case Management

| Feature | Freshdesk | Pylon | 
|---|---|---|
| **Ticket creation user experience** | 8.9 (2253 reviews) ✓ Verified | 9.4 (30 reviews) | 
| **Ticket response user experience** | 8.8 (2265 reviews) ✓ Verified | 9.8 (28 reviews) | 
| **Workflow** | 8.5 (2193 reviews) ✓ Verified | 9.7 (30 reviews) | 
| **Response Automation** | 8.5 (2069 reviews) ✓ Verified | 9.4 (22 reviews) | 
| **SLA Management** | 8.3 (1810 reviews) ✓ Verified | 9.8 (24 reviews) | 
| **Attachments/Screencasts** | 8.5 (2095 reviews) ✓ Verified | 9.6 (20 reviews) | 
| **Ticket Collaboration** | 8.7 (2028 reviews) ✓ Verified | 9.6 (23 reviews) | 
| **Customer and Contacts Database** | 8.3 (1379 reviews) ✓ Verified | 9.1 (23 reviews) | 

#### Generative AI

| Feature | Freshdesk | Pylon | 
|---|---|---|
| **AI Text Generation** | 7.3 (331 reviews) | 9.1 (16 reviews) | 
| **AI Text Summarization** | 7.4 (325 reviews) | 8.8 (15 reviews) | 

#### Agentic AI - Help Desk

| Feature | Freshdesk | Pylon | 
|---|---|---|
| **Autonomous Task Execution** | 7.2 (58 reviews) | Not enough data | 
| **Natural Language Interaction** | 6.9 (57 reviews) | Not enough data | 
| **Proactive Assistance** | 7.2 (56 reviews) | Not enough data | 

#### Communication Channels

| Feature | Freshdesk | Pylon | 
|---|---|---|
| **Customer Portal** | 8.6 (1927 reviews) ✓ Verified | 9.5 (22 reviews) | 
| **Email to Case** | 8.9 (2090 reviews) ✓ Verified | 9.3 (23 reviews) | 
| **Chat/Live Support** | 8.4 (1317 reviews) ✓ Verified | 9.8 (20 reviews) | 
| **Social Integration** | 8.0 (1191 reviews) ✓ Verified | 9.1 (15 reviews) | 
| **Voice** | 7.9 (937 reviews) ✓ Verified | Feature Not Available | 

#### Platform

| Feature | Freshdesk | Pylon | 
|---|---|---|
| **Mobile User Support** | 8.1 (1161 reviews) ✓ Verified | 6.9 (26 reviews) | 
| **Customization ** | 8.1 (1662 reviews) ✓ Verified | 8.0 (29 reviews) | 
| **User, Role, and Access Management** | 8.6 (1551 reviews) ✓ Verified | 8.7 (26 reviews) | 
| **Integration** | 8.3 (1157 reviews) ✓ Verified | 9.1 (33 reviews) | 
| **Reporting** | 8.0 (1882 reviews) ✓ Verified | 8.8 (30 reviews) | 
| **Dashboards** | 8.3 (1968 reviews) ✓ Verified | 9.1 (27 reviews) | 

### Customer Communications Management

| Product | Score | Reviews |
|---|---|---|
| **Freshdesk** | 8.0/10 | 405 |
| **Pylon** | 8.0/10 | 18 |

#### Channels

| Feature | Freshdesk | Pylon | 
|---|---|---|
| **Multi-Channel Coverage** | 8.4 (358 reviews) | 9.2 (18 reviews) | 
| **Open Listening** | 8.0 (335 reviews) | 8.2 (15 reviews) | 
| **Physical Media** | 7.5 (324 reviews) | Feature Not Available | 

#### Design

| Feature | Freshdesk | Pylon | 
|---|---|---|
| **Communications Strategy Development** | 8.2 (331 reviews) | 8.6 (14 reviews) | 
| **Create Content** | 7.8 (335 reviews) | 7.3 (13 reviews) | 
| **Personalization** | 8.3 (356 reviews) | 8.6 (14 reviews) | 
| **Inbound Identification** | 8.3 (344 reviews) | 8.2 (14 reviews) | 
| **Regulatory Compliance** | 8.4 (332 reviews) | 8.8 (13 reviews) | 

#### Generative AI

| Feature | Freshdesk | Pylon | 
|---|---|---|
| **AI Text Generation** | 7.7 (263 reviews) | 6.4 (12 reviews) | 
| **AI Text Summarization** | 7.7 (264 reviews) | 6.5 (12 reviews) | 

### Complaint Management

| Product | Score | Reviews |
|---|---|---|
| **Freshdesk** | 8.4/10 | 293 |
| **Pylon** | N/A | N/A |

#### Usability

| Feature | Freshdesk | Pylon | 
|---|---|---|
| **All-Employee Access** | 8.7 (263 reviews) | Not enough data | 
| **Supporting Documents** | 8.7 (259 reviews) | Not enough data | 
| **Two-Way Communication** | 8.8 (251 reviews) | Not enough data | 

#### Reporting

| Feature | Freshdesk | Pylon | 
|---|---|---|
| **Priority Case Alerts** | 8.6 (245 reviews) | Not enough data | 
| **Trend Analysis** | 8.5 (241 reviews) | Not enough data | 
| **Performance Monitoring** | 8.6 (253 reviews) | Not enough data | 

#### Generative AI

| Feature | Freshdesk | Pylon | 
|---|---|---|
| **AI Text Generation** | 7.5 (178 reviews) | Not enough data | 
| **AI Text Summarization** | 7.5 (178 reviews) | Not enough data | 

### Shared Inbox

| Product | Score | Reviews |
|---|---|---|
| **Freshdesk** | 8.3/10 | 269 |
| **Pylon** | N/A | N/A |

#### Productivity Tools

| Feature | Freshdesk | Pylon | 
|---|---|---|
| **Notes** | 8.9 (237 reviews) | Not enough data | 
| **Internal Discussion** | 8.7 (222 reviews) | Not enough data | 
| **Assignments and Tasks** | 8.6 (225 reviews) | Not enough data | 
| **Workflows** | 8.7 (229 reviews) | Not enough data | 
| **Templates** | 8.7 (232 reviews) | Not enough data | 
| **Integrations** | 8.3 (209 reviews) | Not enough data | 
| **Tagging System** | 8.7 (227 reviews) | Not enough data | 

#### Analytics

| Feature | Freshdesk | Pylon | 
|---|---|---|
| **Trends** | 8.3 (204 reviews) | Not enough data | 
| **Performance Tracking** | 8.5 (214 reviews) | Not enough data | 
| **Email Tracking** | 8.6 (212 reviews) | Not enough data | 

#### Agentic AI - Shared Inbox

| Feature | Freshdesk | Pylon | 
|---|---|---|
| **Autonomous Task Execution** | 6.9 (12 reviews) | Not enough data | 
| **Decision Making** | 7.1 (14 reviews) | Not enough data | 

### Conversational Support

| Product | Score | Reviews |
|---|---|---|
| **Freshdesk** | 8.1/10 | 500 |
| **Pylon** | 8.0/10 | 20 |

#### Conversational Platform

| Feature | Freshdesk | Pylon | 
|---|---|---|
| **Personalization** | 8.3 (432 reviews) | 8.5 (12 reviews) | 
| **Omnichannel** | 8.3 (378 reviews) | 8.6 (18 reviews) | 
| **Contextual Engagement** | 8.3 (371 reviews) | 8.7 (14 reviews) | 
| **Proactive Engagement** | 8.4 (307 reviews) | 8.2 (12 reviews) | 

#### Support Automation

| Feature | Freshdesk | Pylon | 
|---|---|---|
| **Intelligent Routing** | 8.4 (388 reviews) | 8.5 (13 reviews) | 
| **Seamless Escalation** | 8.4 (408 reviews) | 8.5 (12 reviews) | 
| **Transcripts** | 8.3 (373 reviews) | 8.6 (13 reviews) | 
| **Self-Serve Support** | 8.2 (314 reviews) | 7.1 (11 reviews) | 

#### Generative AI

| Feature | Freshdesk | Pylon | 
|---|---|---|
| **AI Text Generation** | 7.4 (207 reviews) | 6.9 (12 reviews) | 
| **AI Text Summarization** | 7.4 (203 reviews) | 6.5 (10 reviews) | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **Freshdesk** | 8.4/10 | 1886 |
| **Pylon** | 9.0/10 | 35 |

#### Generative AI

| Feature | Freshdesk | Pylon | 
|---|---|---|
| **AI Text Generation** | 7.8 (116 reviews) | 8.6 (14 reviews) | 
| **AI Text Summarization** | 7.9 (114 reviews) | 8.6 (11 reviews) | 
| **AI Text-to-Speech** | 7.6 (113 reviews) | 7.9 (11 reviews) | 

#### Communication

| Feature | Freshdesk | Pylon | 
|---|---|---|
| **Pop-up Chat** | 8.8 (583 reviews) ✓ Verified | 8.9 (19 reviews) | 
| **Notifications** | 8.7 (601 reviews) ✓ Verified | 9.4 (18 reviews) | 
| **Targeted Emails** | 8.7 (494 reviews) ✓ Verified | 8.9 (16 reviews) | 
| **In-App Messaging** | 8.5 (199 reviews) | 9.8 (19 reviews) | 
| **Co-Browsing** | 8.2 (202 reviews) | 9.0 (15 reviews) | 

####  Internal Use

| Feature | Freshdesk | Pylon | 
|---|---|---|
| **Customization ** | 8.1 (1662 reviews) ✓ Verified | 8.0 (29 reviews) | 
| **Conversation Archiving** | 8.6 (203 reviews) | 9.9 (16 reviews) | 
| **Lead Development** | 8.2 (186 reviews) | 8.3 (14 reviews) | 
| **Knowledge Base** | 8.8 (558 reviews) ✓ Verified | 9.6 (17 reviews) | 
| **Team Inbox ** | 8.8 (519 reviews) ✓ Verified | 9.7 (18 reviews) | 
| **Customer Profiles** | 8.6 (547 reviews) ✓ Verified | 9.6 (15 reviews) | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **Freshdesk** | 8.1/10 | 1122 |
| **Pylon** | N/A | N/A |

#### Generative AI

| Feature | Freshdesk | Pylon | 
|---|---|---|
| **AI Text Summarization** | 7.9 (139 reviews) | Not enough data | 

#### Self-Service Experience

| Feature | Freshdesk | Pylon | 
|---|---|---|
| **Knowledge Base** | 8.7 (959 reviews) | Not enough data | 
| **Searchable Articles** | 8.6 (911 reviews) | Not enough data | 
| **Community Forums** | 8.3 (682 reviews) | Not enough data | 
| **Mobile Optimization** | 8.2 (238 reviews) | Not enough data | 
| **Personalization** | 8.4 (255 reviews) | Not enough data | 

#### Self-Service Platform

| Feature | Freshdesk | Pylon | 
|---|---|---|
| **Branding** | 8.5 (253 reviews) | Not enough data | 
| **Automation** | 8.6 (260 reviews) | Not enough data | 
| **Artificial Intelligence** | 8.0 (220 reviews) | Not enough data | 
| **Integrations** | 8.4 (237 reviews) | Not enough data | 

#### Agentic AI - Customer Self-Service

| Feature | Freshdesk | Pylon | 
|---|---|---|
| **Autonomous Task Execution** | 7.7 (16 reviews) | Not enough data | 
| **Multi-step Planning** | 7.7 (15 reviews) | Not enough data | 
| **Cross-system Integration** | 7.9 (16 reviews) | Not enough data | 
| **Adaptive Learning** | 7.7 (17 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.6 (17 reviews) | Not enough data | 
| **Proactive Assistance** | 7.6 (16 reviews) | Not enough data | 
| **Decision Making** | 7.8 (16 reviews) | Not enough data | 

### Social Customer Service

| Product | Score | Reviews |
|---|---|---|
| **Freshdesk** | 8.7/10 | 532 |
| **Pylon** | N/A | N/A |

#### Generative AI

| Feature | Freshdesk | Pylon | 
|---|---|---|
| **AI Text Generation** | 8.2 (79 reviews) | Not enough data | 
| **AI Text Summarization** | 8.0 (79 reviews) | Not enough data | 

#### Process

| Feature | Freshdesk | Pylon | 
|---|---|---|
| **Mentions** | 8.6 (163 reviews) | Not enough data | 
| **Tickets** | 9.3 (485 reviews) | Not enough data | 
| **Macros** | 8.6 (372 reviews) | Not enough data | 

#### Channels

| Feature | Freshdesk | Pylon | 
|---|---|---|
| **Email** | 9.2 (480 reviews) | Not enough data | 
| **Social** | 8.7 (416 reviews) | Not enough data | 
| **Live Chat** | 8.8 (377 reviews) | Not enough data | 
| **Phone** | 8.5 (341 reviews) | Not enough data | 
| **Text** | 8.3 (59 reviews) | Not enough data | 

#### Insight

| Feature | Freshdesk | Pylon | 
|---|---|---|
| **Surveys** | 8.6 (383 reviews) | Not enough data | 
| **Reporting** | 8.7 (170 reviews) | Not enough data | 
| **Visitor Activity** | 8.6 (374 reviews) | Not enough data | 
| **Help Desk** | 9.1 (446 reviews) | Not enough data | 

### Digital Customer Service Platforms

| Product | Score | Reviews |
|---|---|---|
| **Freshdesk** | 7.7/10 | 91 |
| **Pylon** | N/A | N/A |

#### Generative AI

| Feature | Freshdesk | Pylon | 
|---|---|---|
| **AI Text Generation** | 7.8 (87 reviews) | Not enough data | 
| **AI Text Summarization** | 7.7 (85 reviews) | Not enough data | 

### AI Customer Support Agents

| Product | Score | Reviews |
|---|---|---|
| **Freshdesk** | 8.4/10 | 14 |
| **Pylon** | N/A | N/A |

#### Customer Query Resolution - AI Customer Support Agents

| Feature | Freshdesk | Pylon | 
|---|---|---|
| **Automated Ticket Resolution** | 8.9 (9 reviews) | Not enough data | 
| **Contextual Response Generation** | 8.5 (9 reviews) | Not enough data | 
| **Sentiment Analysis** | 8.3 (9 reviews) | Not enough data | 
| **Knowledge Base Utilization** | 8.5 (9 reviews) | Not enough data | 
| **Multilingual Support** | 8.0 (9 reviews) | Not enough data | 

#### Customer Interaction Automation - AI Customer Support Agents

| Feature | Freshdesk | Pylon | 
|---|---|---|
| **Proactive Customer Outreach** | 8.0 (9 reviews) | Not enough data | 
| **Feedback Collection** | 8.7 (10 reviews) | Not enough data | 
| **Escalation Handling** | 8.7 (10 reviews) | Not enough data | 
| **Workflow Optimization** | 8.5 (10 reviews) | Not enough data | 

#### Automation

| Feature | Freshdesk | Pylon | 
|---|---|---|
| **Customer Interaction Automation** | 9.3 (9 reviews) | Not enough data | 
| **Feedback Collection** | 8.7 (9 reviews) | Not enough data | 
| **Document Processing** | 9.1 (9 reviews) | Not enough data | 

#### Autonomy

| Feature | Freshdesk | Pylon | 
|---|---|---|
| **Independent Decision Making** | 6.9 (9 reviews) | Not enough data | 
| **Adaptive Responses** | 8.3 (9 reviews) | Not enough data | 
| **Task Execution** | 8.3 (9 reviews) | Not enough data | 
| **Problem Solving** | 8.0 (9 reviews) | Not enough data | 

### AI Agents

| Product | Score | Reviews |
|---|---|---|
| **Freshdesk** | N/A | N/A |
| **Pylon** | N/A | N/A |

#### Agentic AI - AI Agents

| Feature | Freshdesk | Pylon | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (5):** [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents), [Help Desk Software](https://www.g2.com/categories/help-desk), [Conversational Support Software](https://www.g2.com/categories/conversational-support), [Customer Communications Management Software](https://www.g2.com/categories/customer-communications-management), [Live Chat Software](https://www.g2.com/categories/live-chat)

**Unique to Freshdesk (5):** [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms), [Shared Inbox Software](https://www.g2.com/categories/shared-inbox), [Complaint Management Software](https://www.g2.com/categories/complaint-management), [Social Customer Service Software](https://www.g2.com/categories/social-customer-service), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service)



---
## Reviewer Demographics

### By Company Size

| Segment | Freshdesk | Pylon | 
|---|---|---|
| **Small-Business** | 48.6% | 76.9% | 
| **Mid-Market** | 39.7% | 23.1% | 
| **Enterprise** | 11.7% | 0% | 

### By Industry

#### Freshdesk

- **Information Technology and Services:** 17.1%
- **Computer Software:** 12.7%
- **Financial Services:** 4.1%
- **Internet:** 4.0%
- **Education Management:** 3.8%
- **Retail:** 3.2%
- **Marketing and Advertising:** 3.1%
- **Consumer Services:** 3.0%
- **Telecommunications:** 2.3%
- **E-Learning:** 2.1%
- **Other:** 44.6%

#### Pylon

- **Computer Software:** 51.6%
- **Information Technology and Services:** 25.3%
- **Financial Services:** 9.9%
- **Computer & Network Security:** 4.4%
- **Logistics and Supply Chain:** 3.3%
- **Marketing and Advertising:** 2.2%
- **Retail:** 1.1%
- **Internet:** 1.1%
- **Human Resources:** 1.1%

---
## Alternatives

### Alternatives to Freshdesk

- [Front](https://www.g2.com/products/front/reviews) — 4.7/5 stars (2468 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6949 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3858 reviews)
- [LiveAgent](https://www.g2.com/products/liveagent/reviews) — 4.5/5 stars (1538 reviews)
- [Hiver](https://www.g2.com/products/hiver/reviews) — 4.6/5 stars (1283 reviews)
- [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) — 4.4/5 stars (7641 reviews)
- [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) — 4.4/5 stars (7340 reviews)
- [Tidio](https://www.g2.com/products/tidio/reviews) — 4.6/5 stars (1906 reviews)
- [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) — 4.4/5 stars (2914 reviews)
- [Gladly](https://www.g2.com/products/gladly/reviews) — 4.7/5 stars (1112 reviews)

### Alternatives to Pylon

- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3858 reviews)
- [Front](https://www.g2.com/products/front/reviews) — 4.7/5 stars (2468 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6949 reviews)
- [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) — 4.4/5 stars (2914 reviews)
- [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) — 4.4/5 stars (7340 reviews)
- [Thena](https://www.g2.com/products/thena/reviews) — 4.9/5 stars (65 reviews)
- [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) — 4.3/5 stars (985 reviews)
- [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) — 4.4/5 stars (7641 reviews)
- [Hiver](https://www.g2.com/products/hiver/reviews) — 4.6/5 stars (1283 reviews)
- [TeamSupport](https://www.g2.com/products/teamsupport/reviews) — 4.4/5 stars (891 reviews)

---
## Top Discussions

### Freshdesk

- Title: [What is Freshdesk used for?](https://www.g2.com/discussions/what-is-freshdesk-used-for) — 4 comments, 1 upvote
  > **Top comment:** "It is a helpdesk platform."
- Title: [Is freshdesk a CRM?](https://www.g2.com/discussions/is-freshdesk-a-crm) — 3 comments
  > **Top comment:** "yes"
- Title: [What is the use of freshdesk?](https://www.g2.com/discussions/what-is-the-use-of-freshdesk) — 3 comments, 1 upvote
  > **Top comment:** "Freshdesk is a Helpdesk web based Software as a Service product.  It has many features which include helpdesk, chat, service desk, etc."
- Title: [What is the difference between freshdesk and Freshservice?](https://www.g2.com/discussions/what-is-the-difference-between-freshdesk-and-freshservice) — 2 comments
  > **Top comment:** "Freshdesk and Freshservice are both customer support and helpdesk software solutions developed by Freshworks Inc. These platforms cater to different aspects..."
- Title: [Can we expect Instagram integration in Freshdesk soon ?](https://www.g2.com/discussions/31784-can-we-expect-instagram-integration-in-freshdesk-soon) — 2 comments, 1 upvote
  > **Top comment:** "Please check support answer to similar questions:

https://support.freshdesk.com/support/discussions/topics/308279"

### Pylon

No discussions available for this product.

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/freshdesk-vs-pylon-pylon)