Compare Freshdesk vs ProProfs Knowledge Base Software

See this
comparison of Freshdesk vs. ProProfs Knowledge Base Software
based on data from user reviews. Freshdesk rates 4.4/5 stars with 2,165 reviews. ProProfs Knowledge Base Software rates 4.4/5 stars with 11 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Sprout
Free
for UNLIMITED agents
 
Blossom
$19
/ agent / month billed annually
 
Garden
$35
/ agent / month billed annually
 
Estate
$49
/ agent / month billed annually
 
Forest
$89
/ agent / month billed annually
 
Free Trial
Free Trial Unavailable
Freshdesk
Sprout
Freefor UNLIMITED agents
Blossom
$19/ agent / month billed annually
Garden
$35/ agent / month billed annually
Estate
$49/ agent / month billed annually
Forest
$89/ agent / month billed annually
Free Trial
ProProfs Knowledge Base Software
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
8.5
9.0
Ease of Use
Ease of Use
8.8
9.4
Ease of Setup
Ease of Setup
8.6
Not enough data available
Ease of Admin
Ease of Admin
8.7
Not enough data available
Quality of Support
Quality of Support
8.9
8.6
Ease of Doing Business With
Ease of Doing Business With
8.8
Not enough data available
Product Direction (% positive)
Product Direction (% positive)
8.7
10.0
Meets Requirements
Freshdesk
8.5
ProProfs Knowledge Base Software
9.0
Ease of Use
Freshdesk
8.8
ProProfs Knowledge Base Software
9.4
Ease of Setup
Freshdesk
8.6
ProProfs Knowledge Base Software
Not enough data available
Ease of Admin
Freshdesk
8.7
ProProfs Knowledge Base Software
Not enough data available
Quality of Support
Freshdesk
8.9
ProProfs Knowledge Base Software
8.6
Ease of Doing Business With
Freshdesk
8.8
ProProfs Knowledge Base Software
Not enough data available
Product Direction (% positive)
Freshdesk
8.7
ProProfs Knowledge Base Software
10.0

Features

Knowledge Share
Knowledge Base
Freshdesk
8.7
ProProfs Knowledge Base Software
Not enough data available
Searchable Articles
Freshdesk
8.6
ProProfs Knowledge Base Software
Not enough data available
Community Forums
Freshdesk
8.4
ProProfs Knowledge Base Software
Not enough data available
Interactive FAQs & Forums
Freshdesk
8.5
ProProfs Knowledge Base Software
Not enough data available
Interaction
Web Portals
Freshdesk
7.2
ProProfs Knowledge Base Software
Not enough data available
Forum to Reponse
Freshdesk
8.5
ProProfs Knowledge Base Software
Not enough data available
Tickets and Tagging
Freshdesk
8.8
ProProfs Knowledge Base Software
Not enough data available
Live Chat
Freshdesk
8.8
ProProfs Knowledge Base Software
Not enough data available

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
52.4%
45.5%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
36.2%
45.5%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
11.4%
9.1%
Freshdesk
Small-Business
52.4%
Mid-Market
36.2%
Enterprise
11.4%
ProProfs Knowledge Base Software
Small-Business
45.5%
Mid-Market
45.5%
Enterprise
9.1%

Reviewers' Industry

 
Information Technology and Services
19.6%
Computer Software
36.4%
 
Computer Software
13.4%
Information Technology and Services
18.2%
 
Internet
5.6%
Telecommunications
9.1%
 
Education Management
3.9%
Internet
9.1%
 
Marketing and Advertising
3.2%
Graphic Design
9.1%
 
Other
54.3%
Other
18.2%
Freshdesk
Information Technology and Services
19.6%
Computer Software
13.4%
Internet
5.6%
Education Management
3.9%
Marketing and Advertising
3.2%
Other
54.3%
ProProfs Knowledge Base Software
Computer Software
36.4%
Information Technology and Services
18.2%
Telecommunications
9.1%
Internet
9.1%
Graphic Design
9.1%
Other
18.2%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Nadia H.
Administrator

I wanted to create wikis for my corporate team and it provided me the easiest tools to create an insightful wiki. It has a very simple interface and numerous options of importing and exporting docs.

Most Helpful Critical Review
Most Helpful Critical Review
Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

Leonardo H.
Administrator in Telecommunications

The mobile version for the end user is slowly improving but it still isn't as good as the desktop look and feel.

 
Freshdesk
Most Helpful Favorable Review
Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Most Helpful Critical Review
Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

ProProfs Knowledge Base Software
Most Helpful Favorable Review
Nadia H.
Administrator

I wanted to create wikis for my corporate team and it provided me the easiest tools to create an insightful wiki. It has a very simple interface and numerous options of importing and exporting docs.

Most Helpful Critical Review
Leonardo H.
Administrator in Telecommunications

The mobile version for the end user is slowly improving but it still isn't as good as the desktop look and feel.

Screenshots

 
1 of 6
2 of 6
3 of 6
4 of 6
5 of 6
6 of 6
1 of 4
2 of 4
3 of 4
4 of 4
ProProfs Knowledge Base Software
Request More InformationRequest More InformationAsk ProProfs Knowledge Base Software a QuestionContact ProProfs Knowledge Base Software