# Freshdesk vs Oracle Service Cloud (formerly RightNow) Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Freshdesk excels in user experience, with many users highlighting its **clean interface** and **easy navigation**. This makes daily support tasks much less stressful, especially when managing multiple customer queries simultaneously.
- **Users say** that Oracle Service Cloud offers robust customer service capabilities, particularly its **comprehensive ticketing system** and **seamless integration** with other products. However, some find it challenging to configure to their specific workflow needs.
- **According to verified reviews** , Freshdesk's automation features significantly reduce manual work for customer support teams, allowing for more efficient ticket management. Users appreciate how these features help centralize communication and adapt workflows to their needs.
- **Reviewers mention** that while Oracle Service Cloud is user-friendly, it sometimes lacks certain features that users expect to be included, which can hinder its overall effectiveness in daily operations.
- **Users highlight** that Freshdesk is particularly easy for new hires to pick up, with agents often requiring minimal training to start handling tickets efficiently. This ease of onboarding is a significant advantage for teams looking to scale quickly.
- **G2 reviewers note** that while Oracle Service Cloud has strong capabilities, it struggles with implementation speed compared to Freshdesk, which is praised for its quick setup process and intuitive onboarding wizard, making it a preferred choice for businesses seeking a faster deployment.



| | Freshdesk | Oracle Service Cloud (formerly RightNow) | 
|---|---|---|
| **Star Rating** | 4.4 out of 5 | 3.9 out of 5 | 
| **Total Reviews** | 3,741 | 134 | 
| **Largest Market Segment** | Small-Business (48.7% of reviews) | Enterprise (57.7% of reviews) | 
| **Entry Level Price** | $19.00 1 User per month billed annually Per Month | No pricing available | 

---
## Top Pros & Cons

### Freshdesk

Pros:
- Ease of Use (352 reviews)
- Features (237 reviews)

Cons:
- Missing Features (115 reviews)
- Ticketing Issues (93 reviews)

### Oracle Service Cloud (formerly RightNow)

Pros:
- Ease of Use (2 reviews)
- Automation (1 reviews)

Cons:
- Bugs (1 reviews)
- Contact Management (1 reviews)

---
## Ratings Comparison
| Rating | Freshdesk | Oracle Service Cloud (formerly RightNow) | 
|---|---|---|
  | **Meets Requirements** | 8.6 (3275 reviews) | 8.3 (94 reviews) | 
  | **Ease of Use** | 8.9 (3297 reviews) | 7.9 (93 reviews) | 
  | **Ease of Setup** | 8.6 (2353 reviews) | 6.8 (66 reviews) | 
  | **Ease of Admin** | 8.7 (2199 reviews) | 7.3 (67 reviews) | 
  | **Quality of Support** | 8.7 (3173 reviews) | 7.4 (87 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.8 (2122 reviews) | 7.5 (65 reviews) | 
  | **Product Direction (% positive)** | 8.8 (3243 reviews) | 6.6 (90 reviews) | 

---
## Pricing

### Freshdesk

#### Entry-Level Pricing

Plan: Freshdesk Email and Ticketing  (Growth)

Price: $19.00 1 User per month billed annually Per Month

Description: Omnichannel engagement, AI agents, and robust ticketing across web, SMS, messaging and email

Key Features:
- Automations 
- Help Desk and Ticketing: Ticketing, Shared inbox, Threads and tasks, Customer portal
- Analytics: OOB analytics and standard reports

[Browse all 6 editions](https://www.g2.com/products/freshdesk/pricing)

#### Free Trial

Yes

### Oracle Service Cloud (formerly RightNow)

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

---
## Features Comparison By Category

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **Freshdesk** | 8.1/10 | 2584 |
| **Oracle Service Cloud (formerly RightNow)** | 8.2/10 | 68 |

#### Ticket and Case Management

| Feature | Freshdesk | Oracle Service Cloud (formerly RightNow) | 
|---|---|---|
| **Ticket creation user experience** | 8.9 (2248 reviews) ✓ Verified | 8.8 (31 reviews) ✓ Verified | 
| **Ticket response user experience** | 8.8 (2261 reviews) ✓ Verified | 8.4 (31 reviews) ✓ Verified | 
| **Workflow** | 8.5 (2189 reviews) ✓ Verified | 8.2 (30 reviews) ✓ Verified | 
| **Response Automation** | 8.5 (2066 reviews) ✓ Verified | 8.7 (29 reviews) ✓ Verified | 
| **SLA Management** | 8.3 (1809 reviews) ✓ Verified | 7.6 (29 reviews) | 
| **Attachments/Screencasts** | 8.5 (2093 reviews) ✓ Verified | 8.3 (29 reviews) | 
| **Ticket Collaboration** | 8.7 (2025 reviews) ✓ Verified | 8.8 (30 reviews) | 
| **Customer and Contacts Database** | 8.3 (1377 reviews) ✓ Verified | 8.1 (27 reviews) ✓ Verified | 

#### Generative AI

| Feature | Freshdesk | Oracle Service Cloud (formerly RightNow) | 
|---|---|---|
| **AI Text Generation** | 7.3 (330 reviews) | Not enough data | 
| **AI Text Summarization** | 7.4 (326 reviews) | Not enough data | 

#### Agentic AI - Help Desk

| Feature | Freshdesk | Oracle Service Cloud (formerly RightNow) | 
|---|---|---|
| **Autonomous Task Execution** | 7.1 (57 reviews) | Not enough data | 
| **Natural Language Interaction** | 6.8 (56 reviews) | Not enough data | 
| **Proactive Assistance** | 7.3 (57 reviews) | Not enough data | 

#### Communication Channels

| Feature | Freshdesk | Oracle Service Cloud (formerly RightNow) | 
|---|---|---|
| **Customer Portal** | 8.6 (1926 reviews) ✓ Verified | 8.6 (29 reviews) ✓ Verified | 
| **Email to Case** | 8.9 (2090 reviews) ✓ Verified | 8.9 (29 reviews) ✓ Verified | 
| **Chat/Live Support** | 8.4 (1316 reviews) ✓ Verified | 8.3 (28 reviews) ✓ Verified | 
| **Social Integration** | 8.0 (1191 reviews) ✓ Verified | 7.0 (16 reviews) | 
| **Voice** | 7.9 (936 reviews) ✓ Verified | 8.3 (19 reviews) | 

#### Platform

| Feature | Freshdesk | Oracle Service Cloud (formerly RightNow) | 
|---|---|---|
| **Mobile User Support** | 8.1 (1159 reviews) ✓ Verified | 8.2 (10 reviews) ✓ Verified | 
| **Customization ** | 8.1 (1661 reviews) ✓ Verified | 8.0 (41 reviews) ✓ Verified | 
| **User, Role, and Access Management** | 8.6 (1549 reviews) ✓ Verified | 8.0 (23 reviews) ✓ Verified | 
| **Integration** | 8.3 (1154 reviews) ✓ Verified | 7.7 (20 reviews) ✓ Verified | 
| **Reporting** | 8.0 (1878 reviews) ✓ Verified | 7.6 (29 reviews) ✓ Verified | 
| **Dashboards** | 8.3 (1965 reviews) ✓ Verified | 7.6 (29 reviews) ✓ Verified | 

### Customer Communications Management

| Product | Score | Reviews |
|---|---|---|
| **Freshdesk** | 8.0/10 | 404 |
| **Oracle Service Cloud (formerly RightNow)** | N/A | N/A |

#### Channels

| Feature | Freshdesk | Oracle Service Cloud (formerly RightNow) | 
|---|---|---|
| **Multi-Channel Coverage** | 8.4 (358 reviews) | Not enough data | 
| **Open Listening** | 8.0 (334 reviews) | Not enough data | 
| **Physical Media** | 7.5 (323 reviews) | Not enough data | 

#### Design

| Feature | Freshdesk | Oracle Service Cloud (formerly RightNow) | 
|---|---|---|
| **Communications Strategy Development** | 8.2 (332 reviews) | Not enough data | 
| **Create Content** | 7.8 (335 reviews) | Not enough data | 
| **Personalization** | 8.3 (357 reviews) | Not enough data | 
| **Inbound Identification** | 8.3 (345 reviews) | Not enough data | 
| **Regulatory Compliance** | 8.4 (332 reviews) | Not enough data | 

#### Generative AI

| Feature | Freshdesk | Oracle Service Cloud (formerly RightNow) | 
|---|---|---|
| **AI Text Generation** | 7.7 (263 reviews) | Not enough data | 
| **AI Text Summarization** | 7.7 (263 reviews) | Not enough data | 

### Complaint Management

| Product | Score | Reviews |
|---|---|---|
| **Freshdesk** | 8.4/10 | 294 |
| **Oracle Service Cloud (formerly RightNow)** | N/A | N/A |

#### Usability

| Feature | Freshdesk | Oracle Service Cloud (formerly RightNow) | 
|---|---|---|
| **All-Employee Access** | 8.8 (264 reviews) | Not enough data | 
| **Supporting Documents** | 8.7 (260 reviews) | Not enough data | 
| **Two-Way Communication** | 8.8 (251 reviews) | Not enough data | 

#### Reporting

| Feature | Freshdesk | Oracle Service Cloud (formerly RightNow) | 
|---|---|---|
| **Priority Case Alerts** | 8.6 (246 reviews) | Not enough data | 
| **Trend Analysis** | 8.5 (241 reviews) | Not enough data | 
| **Performance Monitoring** | 8.6 (254 reviews) | Not enough data | 

#### Generative AI

| Feature | Freshdesk | Oracle Service Cloud (formerly RightNow) | 
|---|---|---|
| **AI Text Generation** | 7.5 (178 reviews) | Not enough data | 
| **AI Text Summarization** | 7.5 (178 reviews) | Not enough data | 

### Shared Inbox

| Product | Score | Reviews |
|---|---|---|
| **Freshdesk** | 8.4/10 | 269 |
| **Oracle Service Cloud (formerly RightNow)** | N/A | N/A |

#### Productivity Tools

| Feature | Freshdesk | Oracle Service Cloud (formerly RightNow) | 
|---|---|---|
| **Notes** | 8.9 (237 reviews) | Not enough data | 
| **Internal Discussion** | 8.7 (222 reviews) | Not enough data | 
| **Assignments and Tasks** | 8.6 (225 reviews) | Not enough data | 
| **Workflows** | 8.7 (229 reviews) | Not enough data | 
| **Templates** | 8.7 (232 reviews) | Not enough data | 
| **Integrations** | 8.3 (209 reviews) | Not enough data | 
| **Tagging System** | 8.7 (228 reviews) | Not enough data | 

#### Analytics

| Feature | Freshdesk | Oracle Service Cloud (formerly RightNow) | 
|---|---|---|
| **Trends** | 8.3 (205 reviews) | Not enough data | 
| **Performance Tracking** | 8.5 (215 reviews) | Not enough data | 
| **Email Tracking** | 8.6 (212 reviews) | Not enough data | 

#### Agentic AI - Shared Inbox

| Feature | Freshdesk | Oracle Service Cloud (formerly RightNow) | 
|---|---|---|
| **Autonomous Task Execution** | 7.2 (13 reviews) | Not enough data | 
| **Decision Making** | 7.3 (15 reviews) | Not enough data | 

### Conversational Support

| Product | Score | Reviews |
|---|---|---|
| **Freshdesk** | 8.1/10 | 500 |
| **Oracle Service Cloud (formerly RightNow)** | N/A | N/A |

#### Conversational Platform

| Feature | Freshdesk | Oracle Service Cloud (formerly RightNow) | 
|---|---|---|
| **Personalization** | 8.3 (432 reviews) | Not enough data | 
| **Omnichannel** | 8.3 (378 reviews) | Not enough data | 
| **Contextual Engagement** | 8.3 (371 reviews) | Not enough data | 
| **Proactive Engagement** | 8.4 (307 reviews) | Not enough data | 

#### Support Automation

| Feature | Freshdesk | Oracle Service Cloud (formerly RightNow) | 
|---|---|---|
| **Intelligent Routing** | 8.4 (388 reviews) | Not enough data | 
| **Seamless Escalation** | 8.4 (408 reviews) | Not enough data | 
| **Transcripts** | 8.3 (373 reviews) | Not enough data | 
| **Self-Serve Support** | 8.2 (314 reviews) | Not enough data | 

#### Generative AI

| Feature | Freshdesk | Oracle Service Cloud (formerly RightNow) | 
|---|---|---|
| **AI Text Generation** | 7.4 (207 reviews) | Not enough data | 
| **AI Text Summarization** | 7.4 (203 reviews) | Not enough data | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **Freshdesk** | 8.4/10 | 1885 |
| **Oracle Service Cloud (formerly RightNow)** | 8.2/10 | 62 |

#### Generative AI

| Feature | Freshdesk | Oracle Service Cloud (formerly RightNow) | 
|---|---|---|
| **AI Text Generation** | 7.8 (116 reviews) | Not enough data | 
| **AI Text Summarization** | 7.9 (114 reviews) | Not enough data | 
| **AI Text-to-Speech** | 7.6 (113 reviews) | Not enough data | 

#### Communication

| Feature | Freshdesk | Oracle Service Cloud (formerly RightNow) | 
|---|---|---|
| **Pop-up Chat** | 8.8 (583 reviews) ✓ Verified | 8.5 (30 reviews) ✓ Verified | 
| **Notifications** | 8.7 (601 reviews) ✓ Verified | 8.1 (30 reviews) ✓ Verified | 
| **Targeted Emails** | 8.7 (494 reviews) ✓ Verified | 8.8 (22 reviews) ✓ Verified | 
| **In-App Messaging** | 8.5 (199 reviews) | 8.4 (15 reviews) ✓ Verified | 
| **Co-Browsing** | 8.2 (202 reviews) | Not enough data | 

####  Internal Use

| Feature | Freshdesk | Oracle Service Cloud (formerly RightNow) | 
|---|---|---|
| **Customization ** | 8.1 (1661 reviews) ✓ Verified | 8.0 (41 reviews) ✓ Verified | 
| **Conversation Archiving** | 8.6 (203 reviews) | 8.7 (29 reviews) ✓ Verified | 
| **Lead Development** | 8.2 (186 reviews) | 7.9 (16 reviews) | 
| **Knowledge Base** | 8.8 (558 reviews) ✓ Verified | 8.0 (32 reviews) ✓ Verified | 
| **Team Inbox ** | 8.8 (519 reviews) ✓ Verified | 8.4 (23 reviews) ✓ Verified | 
| **Customer Profiles** | 8.6 (547 reviews) ✓ Verified | 8.1 (32 reviews) ✓ Verified | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **Freshdesk** | 8.1/10 | 1122 |
| **Oracle Service Cloud (formerly RightNow)** | 8.0/10 | 65 |

#### Generative AI

| Feature | Freshdesk | Oracle Service Cloud (formerly RightNow) | 
|---|---|---|
| **AI Text Summarization** | 7.9 (139 reviews) | Not enough data | 

#### Self-Service Experience

| Feature | Freshdesk | Oracle Service Cloud (formerly RightNow) | 
|---|---|---|
| **Knowledge Base** | 8.7 (959 reviews) | 8.3 (43 reviews) | 
| **Searchable Articles** | 8.6 (911 reviews) | 8.0 (40 reviews) | 
| **Community Forums** | 8.3 (682 reviews) | 7.8 (24 reviews) | 
| **Mobile Optimization** | 8.2 (238 reviews) | Not enough data | 
| **Personalization** | 8.4 (255 reviews) | Not enough data | 

#### Self-Service Platform

| Feature | Freshdesk | Oracle Service Cloud (formerly RightNow) | 
|---|---|---|
| **Branding** | 8.5 (253 reviews) | Not enough data | 
| **Automation** | 8.6 (260 reviews) | Not enough data | 
| **Artificial Intelligence** | 8.0 (220 reviews) | Not enough data | 
| **Integrations** | 8.4 (237 reviews) | Not enough data | 

#### Agentic AI - Customer Self-Service

| Feature | Freshdesk | Oracle Service Cloud (formerly RightNow) | 
|---|---|---|
| **Autonomous Task Execution** | 7.7 (16 reviews) | Not enough data | 
| **Multi-step Planning** | 7.7 (15 reviews) | Not enough data | 
| **Cross-system Integration** | 7.9 (16 reviews) | Not enough data | 
| **Adaptive Learning** | 7.7 (17 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.6 (17 reviews) | Not enough data | 
| **Proactive Assistance** | 7.6 (16 reviews) | Not enough data | 
| **Decision Making** | 7.8 (16 reviews) | Not enough data | 

### Social Customer Service

| Product | Score | Reviews |
|---|---|---|
| **Freshdesk** | 8.7/10 | 531 |
| **Oracle Service Cloud (formerly RightNow)** | 8.2/10 | 25 |

#### Generative AI

| Feature | Freshdesk | Oracle Service Cloud (formerly RightNow) | 
|---|---|---|
| **AI Text Generation** | 8.2 (79 reviews) | Not enough data | 
| **AI Text Summarization** | 8.0 (79 reviews) | Not enough data | 

#### Process

| Feature | Freshdesk | Oracle Service Cloud (formerly RightNow) | 
|---|---|---|
| **Mentions** | 8.6 (162 reviews) | 7.7 (11 reviews) | 
| **Tickets** | 9.3 (484 reviews) | 8.2 (14 reviews) | 
| **Macros** | 8.6 (371 reviews) | 8.0 (10 reviews) | 

#### Channels

| Feature | Freshdesk | Oracle Service Cloud (formerly RightNow) | 
|---|---|---|
| **Email** | 9.2 (479 reviews) | 8.2 (16 reviews) | 
| **Social** | 8.7 (415 reviews) | 7.4 (13 reviews) | 
| **Live Chat** | 8.8 (376 reviews) | 8.7 (13 reviews) | 
| **Phone** | 8.5 (340 reviews) | 7.8 (15 reviews) | 
| **Text** | 8.3 (58 reviews) | 8.8 (10 reviews) | 

#### Insight

| Feature | Freshdesk | Oracle Service Cloud (formerly RightNow) | 
|---|---|---|
| **Surveys** | 8.6 (382 reviews) | 8.1 (14 reviews) | 
| **Reporting** | 8.7 (169 reviews) | 8.7 (15 reviews) | 
| **Visitor Activity** | 8.6 (373 reviews) | 7.9 (14 reviews) | 
| **Help Desk** | 9.1 (445 reviews) | 8.4 (15 reviews) | 

### Digital Customer Service Platforms

| Product | Score | Reviews |
|---|---|---|
| **Freshdesk** | 7.7/10 | 91 |
| **Oracle Service Cloud (formerly RightNow)** | N/A | N/A |

#### Generative AI

| Feature | Freshdesk | Oracle Service Cloud (formerly RightNow) | 
|---|---|---|
| **AI Text Generation** | 7.8 (87 reviews) | Not enough data | 
| **AI Text Summarization** | 7.7 (85 reviews) | Not enough data | 

### AI Customer Support Agents

| Product | Score | Reviews |
|---|---|---|
| **Freshdesk** | 8.5/10 | 15 |
| **Oracle Service Cloud (formerly RightNow)** | N/A | N/A |

#### Customer Query Resolution - AI Customer Support Agents

| Feature | Freshdesk | Oracle Service Cloud (formerly RightNow) | 
|---|---|---|
| **Automated Ticket Resolution** | 8.9 (9 reviews) | Not enough data | 
| **Contextual Response Generation** | 8.5 (9 reviews) | Not enough data | 
| **Sentiment Analysis** | 8.3 (9 reviews) | Not enough data | 
| **Knowledge Base Utilization** | 8.5 (9 reviews) | Not enough data | 
| **Multilingual Support** | 8.0 (9 reviews) | Not enough data | 

#### Customer Interaction Automation - AI Customer Support Agents

| Feature | Freshdesk | Oracle Service Cloud (formerly RightNow) | 
|---|---|---|
| **Proactive Customer Outreach** | 8.0 (9 reviews) | Not enough data | 
| **Feedback Collection** | 8.7 (10 reviews) | Not enough data | 
| **Escalation Handling** | 8.7 (10 reviews) | Not enough data | 
| **Workflow Optimization** | 8.6 (11 reviews) | Not enough data | 

#### Automation

| Feature | Freshdesk | Oracle Service Cloud (formerly RightNow) | 
|---|---|---|
| **Customer Interaction Automation** | 9.3 (10 reviews) | Not enough data | 
| **Feedback Collection** | 8.8 (10 reviews) | Not enough data | 
| **Document Processing** | 9.1 (9 reviews) | Not enough data | 

#### Autonomy

| Feature | Freshdesk | Oracle Service Cloud (formerly RightNow) | 
|---|---|---|
| **Independent Decision Making** | 7.2 (10 reviews) | Not enough data | 
| **Adaptive Responses** | 8.3 (9 reviews) | Not enough data | 
| **Task Execution** | 8.3 (9 reviews) | Not enough data | 
| **Problem Solving** | 8.0 (9 reviews) | Not enough data | 

### AI Agents

| Product | Score | Reviews |
|---|---|---|
| **Freshdesk** | N/A | N/A |
| **Oracle Service Cloud (formerly RightNow)** | N/A | N/A |

#### Agentic AI - AI Agents

| Feature | Freshdesk | Oracle Service Cloud (formerly RightNow) | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (5):** [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms), [Help Desk Software](https://www.g2.com/categories/help-desk), [Social Customer Service Software](https://www.g2.com/categories/social-customer-service), [Live Chat Software](https://www.g2.com/categories/live-chat), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service)

**Unique to Freshdesk (5):** [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents), [Conversational Support Software](https://www.g2.com/categories/conversational-support), [Shared Inbox Software](https://www.g2.com/categories/shared-inbox), [Complaint Management Software](https://www.g2.com/categories/complaint-management), [Customer Communications Management Software](https://www.g2.com/categories/customer-communications-management)



---
## Reviewer Demographics

### By Company Size

| Segment | Freshdesk | Oracle Service Cloud (formerly RightNow) | 
|---|---|---|
| **Small-Business** | 48.7% | 4.5% | 
| **Mid-Market** | 39.7% | 37.8% | 
| **Enterprise** | 11.6% | 57.7% | 

### By Industry

#### Freshdesk

- **Information Technology and Services:** 17.1%
- **Computer Software:** 12.7%
- **Financial Services:** 4.1%
- **Internet:** 4.0%
- **Education Management:** 3.8%
- **Retail:** 3.2%
- **Marketing and Advertising:** 3.1%
- **Consumer Services:** 3.0%
- **Telecommunications:** 2.3%
- **E-Learning:** 2.1%
- **Other:** 44.6%

#### Oracle Service Cloud (formerly RightNow)

- **Information Technology and Services:** 14.2%
- **Retail:** 14.2%
- **Computer Software:** 7.1%
- **Financial Services:** 4.4%
- **Education Management:** 3.5%
- **Banking:** 3.5%
- **Computer Networking:** 3.5%
- **Utilities:** 2.7%
- **Telecommunications:** 2.7%
- **Automotive:** 2.7%
- **Other:** 41.6%

---
## Alternatives

### Alternatives to Freshdesk

- [Front](https://www.g2.com/products/front/reviews) — 4.7/5 stars (2461 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6889 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3850 reviews)
- [LiveAgent](https://www.g2.com/products/liveagent/reviews) — 4.5/5 stars (1538 reviews)
- [Hiver](https://www.g2.com/products/hiver/reviews) — 4.6/5 stars (1283 reviews)
- [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) — 4.4/5 stars (7579 reviews)
- [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) — 4.4/5 stars (7326 reviews)
- [Tidio](https://www.g2.com/products/tidio/reviews) — 4.6/5 stars (1904 reviews)
- [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) — 4.4/5 stars (2912 reviews)
- [Gladly](https://www.g2.com/products/gladly/reviews) — 4.7/5 stars (1112 reviews)

### Alternatives to Oracle Service Cloud (formerly RightNow)

- [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) — 4.4/5 stars (7326 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6889 reviews)
- [Kustomer](https://www.g2.com/products/kustomer/reviews) — 4.4/5 stars (554 reviews)
- [LiveChat](https://www.g2.com/products/livechat/reviews) — 4.4/5 stars (806 reviews)
- [Gladly](https://www.g2.com/products/gladly/reviews) — 4.7/5 stars (1112 reviews)
- [ServiceNow Customer Service Management](https://www.g2.com/products/servicenow-customer-service-management/reviews) — 4.4/5 stars (430 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3850 reviews)
- [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) — 4.4/5 stars (7579 reviews)
- [LiveAgent](https://www.g2.com/products/liveagent/reviews) — 4.5/5 stars (1538 reviews)
- [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) — 4.4/5 stars (2912 reviews)

---
## Top Discussions

### Freshdesk

- Title: [What is Freshdesk used for?](https://www.g2.com/discussions/what-is-freshdesk-used-for) — 4 comments, 1 upvote
  > **Top comment:** "It is a helpdesk platform."
- Title: [Is freshdesk a CRM?](https://www.g2.com/discussions/is-freshdesk-a-crm) — 3 comments
  > **Top comment:** "yes"
- Title: [What is the use of freshdesk?](https://www.g2.com/discussions/what-is-the-use-of-freshdesk) — 3 comments, 1 upvote
  > **Top comment:** "Freshdesk is a Helpdesk web based Software as a Service product.  It has many features which include helpdesk, chat, service desk, etc."
- Title: [Can we expect Instagram integration in Freshdesk soon ?](https://www.g2.com/discussions/31784-can-we-expect-instagram-integration-in-freshdesk-soon) — 2 comments, 1 upvote
  > **Top comment:** "Please check support answer to similar questions:

https://support.freshdesk.com/support/discussions/topics/308279"
- Title: [How can Integrate FreashDesk with Zoho Books](https://www.g2.com/discussions/how-can-integrate-freashdesk-with-zoho-books) — 2 comments, 1 upvote
  > **Top comment:** "You can use Zapier to connect the systems.
For example, create a Zap that is triggered by a ticket update in Freshdesk. When the ticket is 'closed' to then..."

### Oracle Service Cloud (formerly RightNow)

No discussions available for this product.

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/freshdesk-vs-oracle-service-cloud-formerly-rightnow)