# Freshdesk vs OneDesk Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Freshdesk excels in managing client support tickets, with users appreciating its ability to organize tickets with updated statuses for easy tracking and resolution. This level of organization contributes to higher customer satisfaction.
- **Users say** that OneDesk offers a unique advantage by combining multiple functionalities, such as customer management, helpdesk, and project management tools, all in one platform. This flexibility is particularly beneficial for small businesses with complex needs.
- **Reviewers mention** that Freshdesk's automation features, including ticket flow configuration and categorization, significantly enhance the user experience. Users highlighted the ability to automatically create tickets for user-reported issues, streamlining support processes.
- **According to verified reviews** , OneDesk is praised for its collaborative capabilities, making it an excellent choice for teams looking to manage efforts and workflows effectively. Users appreciate the integration of various tools that facilitate teamwork.
- **G2 reviewers indicate** that Freshdesk's ease of use is a standout feature, with a user-friendly interface that simplifies the onboarding process. This is reflected in positive feedback about its intuitive design, which helps new users get up to speed quickly.
- **Users highlight** that while OneDesk provides a comprehensive suite of tools, some may find it less intuitive compared to Freshdesk. This can lead to a steeper learning curve for new users, especially when navigating its diverse functionalities.



| | Freshdesk | OneDesk | 
|---|---|---|
| **Star Rating** | 4.4 out of 5 | 4.2 out of 5 | 
| **Total Reviews** | 3,752 | 33 | 
| **Largest Market Segment** | Small-Business (48.7% of reviews) | Small-Business (48.5% of reviews) | 
| **Entry Level Price** | $19.00 1 User per month billed annually Per Month | $9   /user/month | 

---
## Top Pros & Cons

### Freshdesk

Pros:
- Ease of Use (352 reviews)
- Features (237 reviews)

Cons:
- Missing Features (115 reviews)
- Ticketing Issues (93 reviews)

### OneDesk

Pros:
- Ease of Use (1 reviews)
- Easy Integration (1 reviews)

Cons:
- Bugs (1 reviews)
- Limited Functionality (1 reviews)

---
## Ratings Comparison
| Rating | Freshdesk | OneDesk | 
|---|---|---|
  | **Meets Requirements** | 8.6 (3283 reviews) | 8.8 (20 reviews) | 
  | **Ease of Use** | 8.9 (3308 reviews) | 8.6 (20 reviews) | 
  | **Ease of Setup** | 8.6 (2364 reviews) | 8.1 (8 reviews) | 
  | **Ease of Admin** | 8.7 (2199 reviews) | 8.3 (8 reviews) | 
  | **Quality of Support** | 8.7 (3182 reviews) | 8.2 (19 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.8 (2122 reviews) | 7.9 (7 reviews) | 
  | **Product Direction (% positive)** | 8.8 (3252 reviews) | 7.9 (17 reviews) | 

---
## Pricing

### Freshdesk

#### Entry-Level Pricing

Plan: Freshdesk Email and Ticketing  (Growth)

Price: $19.00 1 User per month billed annually Per Month

Description: Omnichannel engagement, AI agents, and robust ticketing across web, SMS, messaging and email

Key Features:
- Automations 
- Help Desk and Ticketing: Ticketing, Shared inbox, Threads and tasks, Customer portal
- Analytics: OOB analytics and standard reports

[Browse all 6 editions](https://www.g2.com/products/freshdesk/pricing)

#### Free Trial

Yes

### OneDesk

#### Entry-Level Pricing

Plan: Per User (Yearly)

Price: $9   /user/month

Description: Billed yearly for $108 per user which averages to $9/user/month


[Browse all 2 editions](https://www.g2.com/products/onedesk-onedesk/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **Freshdesk** | 8.1/10 | 2595 |
| **OneDesk** | 8.0/10 | 15 |

#### Ticket and Case Management

| Feature | Freshdesk | OneDesk | 
|---|---|---|
| **Ticket creation user experience** | 8.9 (2255 reviews) ✓ Verified | 8.3 (10 reviews) | 
| **Ticket response user experience** | 8.8 (2267 reviews) ✓ Verified | 8.5 (10 reviews) | 
| **Workflow** | 8.5 (2194 reviews) ✓ Verified | 8.0 (9 reviews) | 
| **Response Automation** | 8.5 (2069 reviews) ✓ Verified | 8.5 (10 reviews) | 
| **SLA Management** | 8.3 (1810 reviews) ✓ Verified | 7.4 (7 reviews) | 
| **Attachments/Screencasts** | 8.5 (2094 reviews) ✓ Verified | 8.0 (10 reviews) | 
| **Ticket Collaboration** | 8.7 (2028 reviews) ✓ Verified | 8.5 (10 reviews) | 
| **Customer and Contacts Database** | 8.3 (1379 reviews) ✓ Verified | 7.7 (8 reviews) | 

#### Generative AI

| Feature | Freshdesk | OneDesk | 
|---|---|---|
| **AI Text Generation** | 7.3 (330 reviews) | Not enough data | 
| **AI Text Summarization** | 7.4 (325 reviews) | Not enough data | 

#### Agentic AI - Help Desk

| Feature | Freshdesk | OneDesk | 
|---|---|---|
| **Autonomous Task Execution** | 7.1 (57 reviews) | Not enough data | 
| **Natural Language Interaction** | 6.9 (57 reviews) | Not enough data | 
| **Proactive Assistance** | 7.2 (56 reviews) | Not enough data | 

#### Communication Channels

| Feature | Freshdesk | OneDesk | 
|---|---|---|
| **Customer Portal** | 8.6 (1927 reviews) ✓ Verified | 8.2 (10 reviews) | 
| **Email to Case** | 8.9 (2090 reviews) ✓ Verified | 7.8 (10 reviews) | 
| **Chat/Live Support** | 8.4 (1318 reviews) ✓ Verified | 7.9 (8 reviews) | 
| **Social Integration** | 8.0 (1192 reviews) ✓ Verified | 7.7 (8 reviews) | 
| **Voice** | 7.9 (937 reviews) ✓ Verified | Feature Not Available | 

#### Platform

| Feature | Freshdesk | OneDesk | 
|---|---|---|
| **Mobile User Support** | 8.1 (1160 reviews) ✓ Verified | 7.9 (7 reviews) | 
| **Customization ** | 8.1 (1662 reviews) ✓ Verified | 7.8 (6 reviews) | 
| **User, Role, and Access Management** | 8.6 (1551 reviews) ✓ Verified | 7.4 (7 reviews) | 
| **Integration** | 8.3 (1158 reviews) ✓ Verified | 7.8 (6 reviews) | 
| **Reporting** | 8.0 (1881 reviews) ✓ Verified | 8.3 (7 reviews) | 
| **Dashboards** | 8.3 (1967 reviews) ✓ Verified | 8.3 (7 reviews) | 

### Project Management

| Product | Score | Reviews |
|---|---|---|
| **Freshdesk** | N/A | N/A |
| **OneDesk** | 8.7/10 | 12 |

#### Tasks

| Feature | Freshdesk | OneDesk | 
|---|---|---|
| **Creation & Assignment** | Not enough data | 8.9 (11 reviews) | 
| **Due Dates** | Not enough data | 8.9 (11 reviews) | 
| **Task Prioritization** | Not enough data | 8.9 (11 reviews) | 
| **To-Do Lists** | Not enough data | 8.5 (10 reviews) | 
| **Dependencies** | Not enough data | 8.8 (10 reviews) | 
| **Mass Updates** | Not enough data | 7.7 (10 reviews) | 
| **Drag & Drop** | Not enough data | 8.0 (10 reviews) | 
| **Recurring Tasks** | Not enough data | 8.3 (10 reviews) | 

#### Projects

| Feature | Freshdesk | OneDesk | 
|---|---|---|
| **Planning** | Not enough data | 8.7 (9 reviews) | 
| **Project Map** | Not enough data | 8.7 (10 reviews) | 
| **GANTT** | Not enough data | 8.9 (9 reviews) | 
| **Calendar View** | Not enough data | 9.0 (10 reviews) | 
| **Views** | Not enough data | 8.8 (10 reviews) | 
| **Project Budgeting** | Not enough data | 8.5 (10 reviews) | 
| **Issue Tracking** | Not enough data | 9.0 (10 reviews) | 
| **Templates** | Not enough data | 8.5 (11 reviews) | 
| **Critical Path** | Not enough data | 8.8 (10 reviews) | 
| **Time & Expense** | Not enough data | 8.8 (11 reviews) | 
| **Methodologies** | Not enough data | 8.5 (9 reviews) | 

#### Resource Management

| Feature | Freshdesk | OneDesk | 
|---|---|---|
| **Resource Definiton** | Not enough data | 8.1 (9 reviews) | 
| **Capacity** | Not enough data | 8.3 (10 reviews) | 
| **Scheduling** | Not enough data | 8.7 (10 reviews) | 

#### Project Monitoring

| Feature | Freshdesk | OneDesk | 
|---|---|---|
| **Baselining / KPIs** | Not enough data | 9.2 (8 reviews) | 
| **Resource Allocation** | Not enough data | 8.9 (9 reviews) | 
| **Dashboards** | Not enough data | 9.0 (10 reviews) | 

#### Generative AI

| Feature | Freshdesk | OneDesk | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

#### Agentic AI - Project Management

| Feature | Freshdesk | OneDesk | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Customer Communications Management

| Product | Score | Reviews |
|---|---|---|
| **Freshdesk** | 8.0/10 | 404 |
| **OneDesk** | N/A | N/A |

#### Channels

| Feature | Freshdesk | OneDesk | 
|---|---|---|
| **Multi-Channel Coverage** | 8.4 (358 reviews) | Not enough data | 
| **Open Listening** | 8.0 (335 reviews) | Not enough data | 
| **Physical Media** | 7.5 (323 reviews) | Not enough data | 

#### Design

| Feature | Freshdesk | OneDesk | 
|---|---|---|
| **Communications Strategy Development** | 8.2 (331 reviews) | Not enough data | 
| **Create Content** | 7.8 (335 reviews) | Not enough data | 
| **Personalization** | 8.3 (356 reviews) | Not enough data | 
| **Inbound Identification** | 8.3 (344 reviews) | Not enough data | 
| **Regulatory Compliance** | 8.4 (332 reviews) | Not enough data | 

#### Generative AI

| Feature | Freshdesk | OneDesk | 
|---|---|---|
| **AI Text Generation** | 7.7 (263 reviews) | Not enough data | 
| **AI Text Summarization** | 7.7 (263 reviews) | Not enough data | 

### Complaint Management

| Product | Score | Reviews |
|---|---|---|
| **Freshdesk** | 8.4/10 | 293 |
| **OneDesk** | N/A | N/A |

#### Usability

| Feature | Freshdesk | OneDesk | 
|---|---|---|
| **All-Employee Access** | 8.7 (263 reviews) | Not enough data | 
| **Supporting Documents** | 8.7 (259 reviews) | Not enough data | 
| **Two-Way Communication** | 8.8 (251 reviews) | Not enough data | 

#### Reporting

| Feature | Freshdesk | OneDesk | 
|---|---|---|
| **Priority Case Alerts** | 8.6 (245 reviews) | Not enough data | 
| **Trend Analysis** | 8.5 (241 reviews) | Not enough data | 
| **Performance Monitoring** | 8.6 (253 reviews) | Not enough data | 

#### Generative AI

| Feature | Freshdesk | OneDesk | 
|---|---|---|
| **AI Text Generation** | 7.5 (178 reviews) | Not enough data | 
| **AI Text Summarization** | 7.5 (178 reviews) | Not enough data | 

### Shared Inbox

| Product | Score | Reviews |
|---|---|---|
| **Freshdesk** | 8.3/10 | 269 |
| **OneDesk** | N/A | N/A |

#### Productivity Tools

| Feature | Freshdesk | OneDesk | 
|---|---|---|
| **Notes** | 8.9 (237 reviews) | Not enough data | 
| **Internal Discussion** | 8.7 (222 reviews) | Not enough data | 
| **Assignments and Tasks** | 8.6 (225 reviews) | Not enough data | 
| **Workflows** | 8.7 (229 reviews) | Not enough data | 
| **Templates** | 8.7 (232 reviews) | Not enough data | 
| **Integrations** | 8.3 (209 reviews) | Not enough data | 
| **Tagging System** | 8.7 (227 reviews) | Not enough data | 

#### Analytics

| Feature | Freshdesk | OneDesk | 
|---|---|---|
| **Trends** | 8.3 (204 reviews) | Not enough data | 
| **Performance Tracking** | 8.5 (214 reviews) | Not enough data | 
| **Email Tracking** | 8.6 (212 reviews) | Not enough data | 

#### Agentic AI - Shared Inbox

| Feature | Freshdesk | OneDesk | 
|---|---|---|
| **Autonomous Task Execution** | 6.9 (12 reviews) | Not enough data | 
| **Decision Making** | 7.1 (14 reviews) | Not enough data | 

### Conversational Support

| Product | Score | Reviews |
|---|---|---|
| **Freshdesk** | 8.1/10 | 500 |
| **OneDesk** | N/A | N/A |

#### Conversational Platform

| Feature | Freshdesk | OneDesk | 
|---|---|---|
| **Personalization** | 8.3 (432 reviews) | Not enough data | 
| **Omnichannel** | 8.3 (378 reviews) | Not enough data | 
| **Contextual Engagement** | 8.3 (371 reviews) | Not enough data | 
| **Proactive Engagement** | 8.4 (307 reviews) | Not enough data | 

#### Support Automation

| Feature | Freshdesk | OneDesk | 
|---|---|---|
| **Intelligent Routing** | 8.4 (388 reviews) | Not enough data | 
| **Seamless Escalation** | 8.4 (408 reviews) | Not enough data | 
| **Transcripts** | 8.3 (373 reviews) | Not enough data | 
| **Self-Serve Support** | 8.2 (314 reviews) | Not enough data | 

#### Generative AI

| Feature | Freshdesk | OneDesk | 
|---|---|---|
| **AI Text Generation** | 7.4 (207 reviews) | Not enough data | 
| **AI Text Summarization** | 7.4 (203 reviews) | Not enough data | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **Freshdesk** | 8.4/10 | 1886 |
| **OneDesk** | 8.1/10 | 14 |

#### Generative AI

| Feature | Freshdesk | OneDesk | 
|---|---|---|
| **AI Text Generation** | 7.8 (116 reviews) | Not enough data | 
| **AI Text Summarization** | 7.9 (114 reviews) | Not enough data | 
| **AI Text-to-Speech** | 7.6 (113 reviews) | Not enough data | 

#### Communication

| Feature | Freshdesk | OneDesk | 
|---|---|---|
| **Pop-up Chat** | 8.8 (583 reviews) ✓ Verified | 8.1 (7 reviews) | 
| **Notifications** | 8.7 (601 reviews) ✓ Verified | 8.1 (7 reviews) | 
| **Targeted Emails** | 8.7 (494 reviews) ✓ Verified | 8.3 (7 reviews) | 
| **In-App Messaging** | 8.5 (199 reviews) | 8.1 (7 reviews) | 
| **Co-Browsing** | 8.2 (202 reviews) | Feature Not Available | 

####  Internal Use

| Feature | Freshdesk | OneDesk | 
|---|---|---|
| **Customization ** | 8.1 (1662 reviews) ✓ Verified | 7.8 (6 reviews) | 
| **Conversation Archiving** | 8.6 (203 reviews) | 7.6 (7 reviews) | 
| **Lead Development** | 8.2 (186 reviews) | 8.6 (7 reviews) | 
| **Knowledge Base** | 8.8 (558 reviews) ✓ Verified | 7.1 (7 reviews) | 
| **Team Inbox ** | 8.8 (519 reviews) ✓ Verified | 8.1 (7 reviews) | 
| **Customer Profiles** | 8.6 (547 reviews) ✓ Verified | 8.8 (7 reviews) | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **Freshdesk** | 8.1/10 | 1122 |
| **OneDesk** | 8.0/10 | 11 |

#### Generative AI

| Feature | Freshdesk | OneDesk | 
|---|---|---|
| **AI Text Summarization** | 7.9 (139 reviews) | Not enough data | 

#### Self-Service Experience

| Feature | Freshdesk | OneDesk | 
|---|---|---|
| **Knowledge Base** | 8.7 (959 reviews) | 7.9 (8 reviews) | 
| **Searchable Articles** | 8.6 (911 reviews) | 8.3 (8 reviews) | 
| **Community Forums** | 8.3 (682 reviews) | 8.3 (7 reviews) | 
| **Mobile Optimization** | 8.2 (238 reviews) | 7.8 (9 reviews) | 
| **Personalization** | 8.4 (255 reviews) | 8.0 (10 reviews) | 

#### Self-Service Platform

| Feature | Freshdesk | OneDesk | 
|---|---|---|
| **Branding** | 8.5 (253 reviews) | 8.1 (6 reviews) | 
| **Automation** | 8.6 (260 reviews) | 8.0 (10 reviews) | 
| **Artificial Intelligence** | 8.0 (220 reviews) | 7.5 (8 reviews) | 
| **Integrations** | 8.4 (237 reviews) | 7.9 (8 reviews) | 

#### Agentic AI - Customer Self-Service

| Feature | Freshdesk | OneDesk | 
|---|---|---|
| **Autonomous Task Execution** | 7.7 (16 reviews) | Not enough data | 
| **Multi-step Planning** | 7.7 (15 reviews) | Not enough data | 
| **Cross-system Integration** | 7.9 (16 reviews) | Not enough data | 
| **Adaptive Learning** | 7.7 (17 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.6 (17 reviews) | Not enough data | 
| **Proactive Assistance** | 7.6 (16 reviews) | Not enough data | 
| **Decision Making** | 7.8 (16 reviews) | Not enough data | 

### Social Customer Service

| Product | Score | Reviews |
|---|---|---|
| **Freshdesk** | 8.7/10 | 532 |
| **OneDesk** | N/A | N/A |

#### Generative AI

| Feature | Freshdesk | OneDesk | 
|---|---|---|
| **AI Text Generation** | 8.2 (79 reviews) | Not enough data | 
| **AI Text Summarization** | 8.0 (79 reviews) | Not enough data | 

#### Process

| Feature | Freshdesk | OneDesk | 
|---|---|---|
| **Mentions** | 8.6 (163 reviews) | Not enough data | 
| **Tickets** | 9.3 (485 reviews) | Not enough data | 
| **Macros** | 8.6 (372 reviews) | Not enough data | 

#### Channels

| Feature | Freshdesk | OneDesk | 
|---|---|---|
| **Email** | 9.2 (480 reviews) | Not enough data | 
| **Social** | 8.7 (416 reviews) | Not enough data | 
| **Live Chat** | 8.8 (377 reviews) | Not enough data | 
| **Phone** | 8.5 (341 reviews) | Not enough data | 
| **Text** | 8.3 (59 reviews) | Not enough data | 

#### Insight

| Feature | Freshdesk | OneDesk | 
|---|---|---|
| **Surveys** | 8.6 (383 reviews) | Not enough data | 
| **Reporting** | 8.7 (170 reviews) | Not enough data | 
| **Visitor Activity** | 8.6 (374 reviews) | Not enough data | 
| **Help Desk** | 9.1 (446 reviews) | Not enough data | 

### Digital Customer Service Platforms

| Product | Score | Reviews |
|---|---|---|
| **Freshdesk** | 7.7/10 | 91 |
| **OneDesk** | N/A | N/A |

#### Generative AI

| Feature | Freshdesk | OneDesk | 
|---|---|---|
| **AI Text Generation** | 7.8 (87 reviews) | Not enough data | 
| **AI Text Summarization** | 7.7 (85 reviews) | Not enough data | 

### Google Workspace Project Management

| Product | Score | Reviews |
|---|---|---|
| **Freshdesk** | N/A | N/A |
| **OneDesk** | N/A | N/A |

#### Agentic AI - Google Workspace Project Management

| Feature | Freshdesk | OneDesk | 
|---|---|---|
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 

### AI Customer Support Agents

| Product | Score | Reviews |
|---|---|---|
| **Freshdesk** | 8.4/10 | 14 |
| **OneDesk** | N/A | N/A |

#### Customer Query Resolution - AI Customer Support Agents

| Feature | Freshdesk | OneDesk | 
|---|---|---|
| **Automated Ticket Resolution** | 8.9 (9 reviews) | Not enough data | 
| **Contextual Response Generation** | 8.5 (9 reviews) | Not enough data | 
| **Sentiment Analysis** | 8.3 (9 reviews) | Not enough data | 
| **Knowledge Base Utilization** | 8.5 (9 reviews) | Not enough data | 
| **Multilingual Support** | 8.0 (9 reviews) | Not enough data | 

#### Customer Interaction Automation - AI Customer Support Agents

| Feature | Freshdesk | OneDesk | 
|---|---|---|
| **Proactive Customer Outreach** | 8.0 (9 reviews) | Not enough data | 
| **Feedback Collection** | 8.7 (10 reviews) | Not enough data | 
| **Escalation Handling** | 8.7 (10 reviews) | Not enough data | 
| **Workflow Optimization** | 8.5 (10 reviews) | Not enough data | 

#### Automation

| Feature | Freshdesk | OneDesk | 
|---|---|---|
| **Customer Interaction Automation** | 9.3 (9 reviews) | Not enough data | 
| **Feedback Collection** | 8.7 (9 reviews) | Not enough data | 
| **Document Processing** | 9.1 (9 reviews) | Not enough data | 

#### Autonomy

| Feature | Freshdesk | OneDesk | 
|---|---|---|
| **Independent Decision Making** | 6.9 (9 reviews) | Not enough data | 
| **Adaptive Responses** | 8.3 (9 reviews) | Not enough data | 
| **Task Execution** | 8.3 (9 reviews) | Not enough data | 
| **Problem Solving** | 8.0 (9 reviews) | Not enough data | 

### AI Agents

| Product | Score | Reviews |
|---|---|---|
| **Freshdesk** | N/A | N/A |
| **OneDesk** | N/A | N/A |

#### Agentic AI - AI Agents

| Feature | Freshdesk | OneDesk | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (4):** [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms), [Help Desk Software](https://www.g2.com/categories/help-desk), [Live Chat Software](https://www.g2.com/categories/live-chat), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service)

**Unique to Freshdesk (6):** [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents), [Conversational Support Software](https://www.g2.com/categories/conversational-support), [Shared Inbox Software](https://www.g2.com/categories/shared-inbox), [Complaint Management Software](https://www.g2.com/categories/complaint-management), [Customer Communications Management Software](https://www.g2.com/categories/customer-communications-management), [Social Customer Service Software](https://www.g2.com/categories/social-customer-service)

**Unique to OneDesk (2):** [Project Management Software](https://www.g2.com/categories/project-management), [Google Workspace Project Management Software](https://www.g2.com/categories/google-workspace-project-management)


---
## Reviewer Demographics

### By Company Size

| Segment | Freshdesk | OneDesk | 
|---|---|---|
| **Small-Business** | 48.7% | 48.5% | 
| **Mid-Market** | 39.7% | 24.2% | 
| **Enterprise** | 11.6% | 27.3% | 

### By Industry

#### Freshdesk

- **Information Technology and Services:** 17.1%
- **Computer Software:** 12.8%
- **Financial Services:** 4.1%
- **Internet:** 4.0%
- **Education Management:** 3.7%
- **Retail:** 3.3%
- **Marketing and Advertising:** 3.1%
- **Consumer Services:** 3.0%
- **Telecommunications:** 2.3%
- **E-Learning:** 2.1%
- **Other:** 44.5%

#### OneDesk

- **Information Technology and Services:** 24.2%
- **Education Management:** 9.1%
- **Marketing and Advertising:** 6.1%
- **Hospital & Health Care:** 6.1%
- **Computer Software:** 6.1%
- **Construction:** 6.1%
- **Accounting:** 3.0%
- **Alternative Medicine:** 3.0%
- **Architecture & Planning:** 3.0%
- **Automotive:** 3.0%
- **Other:** 30.3%

---
## Alternatives

### Alternatives to Freshdesk

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### Alternatives to OneDesk

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---
## Top Discussions

### Freshdesk

- Title: [What is Freshdesk used for?](https://www.g2.com/discussions/what-is-freshdesk-used-for) — 4 comments, 1 upvote
  > **Top comment:** "It is a helpdesk platform."
- Title: [Is freshdesk a CRM?](https://www.g2.com/discussions/is-freshdesk-a-crm) — 3 comments
  > **Top comment:** "yes"
- Title: [What is the use of freshdesk?](https://www.g2.com/discussions/what-is-the-use-of-freshdesk) — 3 comments, 1 upvote
  > **Top comment:** "Freshdesk is a Helpdesk web based Software as a Service product.  It has many features which include helpdesk, chat, service desk, etc."
- Title: [What is the difference between freshdesk and Freshservice?](https://www.g2.com/discussions/what-is-the-difference-between-freshdesk-and-freshservice) — 2 comments
  > **Top comment:** "Freshdesk and Freshservice are both customer support and helpdesk software solutions developed by Freshworks Inc. These platforms cater to different aspects..."
- Title: [Can we expect Instagram integration in Freshdesk soon ?](https://www.g2.com/discussions/31784-can-we-expect-instagram-integration-in-freshdesk-soon) — 2 comments, 1 upvote
  > **Top comment:** "Please check support answer to similar questions:

https://support.freshdesk.com/support/discussions/topics/308279"

### OneDesk

No discussions available for this product.

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**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/freshdesk-vs-onedesk-onedesk)