Compare Freshdesk and Odoo Help Desk 
Featured Products
At a Glance
Market Segments
Small-Business (48.7% of reviews)
Small-Business (81.8% of reviews)
Entry-Level Pricing
$19.00 1 User per month billed annually Per Month
No pricing available
Freshdesk
Star Rating
(3,719)4.4 out of 5
Market Segments
Small-Business (48.7% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00 1 User per month billed annually Per Month
Free Trial is available
Browse all 6 pricing plansOdoo Help Desk
Star Rating
(11)4.0 out of 5
Market Segments
Small-Business (81.8% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Odoo Help DeskSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Freshdesk excels in providing a structured and efficient ticket management system, with automation features that significantly reduce manual work for customer support teams. Users appreciate how these features help centralize communication and streamline workflows.
- Users say that Freshdesk's interface is clean and easy to navigate, making daily support tasks much less stressful. Reviewers highlight that even new hires can quickly adapt to the platform without extensive training, which is a significant advantage for teams looking to onboard staff efficiently.
- According to verified reviews, Odoo Help Desk is praised for its simplicity and ease of use. Users appreciate the straightforward ticketing system and the ability to integrate seamlessly with other tools, making it a good choice for teams that prioritize simplicity in their support processes.
- Reviewers mention that while Odoo Help Desk offers a very simple interface, it may lack some of the advanced features that Freshdesk provides, such as comprehensive SLA management and ticket automation, which can enhance productivity for more complex support environments.
- G2 reviewers highlight that Freshdesk's quality of support is notably higher, with users rating it significantly better than Odoo Help Desk. This is crucial for teams that rely on timely assistance and robust support options to resolve customer issues effectively.
- Users report that while Odoo Help Desk is effective for basic incident management, it may not meet the needs of businesses requiring more advanced customization and reporting features, which Freshdesk offers. This can be a deciding factor for teams looking for a more tailored support solution.
Pricing
Entry-Level Pricing
Freshdesk
Freshdesk Email and Ticketing (Growth)
$19.00
1 User per month billed annually Per Month
Omnichannel engagement, AI agents, and robust ticketing across web, SMS, messaging and email
- Automations
- Help Desk and Ticketing: Ticketing, Shared inbox, Threads and tasks, Customer portal
- Analytics: OOB analytics and standard reports
Odoo Help Desk
No pricing availableFree Trial
Freshdesk
Free Trial is available
Odoo Help Desk
No trial information availableRatings
Meets Requirements
8.6
3,260
7.3
11
Ease of Use
8.9
3,282
7.7
11
Ease of Setup
8.6
2,339
7.3
11
Ease of Admin
8.7
2,199
6.9
6
Quality of Support
8.7
3,157
6.3
10
Has the product been a good partner in doing business?
8.8
2,122
7.7
5
Product Direction (% positive)
8.8
3,232
8.8
10
Features by Category
Ticket and Case Management
8.9
2239
|
Verified
9.0
7
8.8
2257
|
Verified
8.6
7
8.5
2181
|
Verified
6.9
7
8.5
2060
|
Verified
7.2
6
8.3
1808
|
Verified
6.7
7
8.5
2090
|
Verified
8.1
7
8.7
2018
|
Verified
8.3
7
8.3
1373
|
Verified
8.6
7
Generative AI
7.3
328
Not enough data
7.4
324
Not enough data
Agentic AI - Help Desk
7.1
58
Not enough data
6.8
57
Not enough data
7.2
56
Not enough data
Communication Channels
8.6
1925
|
Verified
8.1
7
8.9
2087
|
Verified
8.6
7
8.4
1313
|
Verified
6.0
7
8.0
1190
|
Verified
5.7
7
7.9
935
|
Verified
5.3
6
Platform
8.1
1156
|
Verified
7.4
7
8.1
1658
|
Verified
6.0
7
8.6
1548
|
Verified
8.8
7
8.3
1150
|
Verified
6.9
6
8.0
1875
|
Verified
7.6
7
8.3
1962
|
Verified
7.9
7
Channels
8.4
358
Not enough data
8.0
334
Not enough data
7.5
323
Not enough data
Design
8.2
331
Not enough data
7.8
335
Not enough data
8.3
355
Not enough data
8.3
344
Not enough data
8.4
332
Not enough data
Generative AI
7.7
263
Not enough data
7.7
263
Not enough data
Usability
8.8
264
Not enough data
8.7
260
Not enough data
8.8
252
Not enough data
Reporting
8.6
246
Not enough data
8.5
242
Not enough data
8.6
254
Not enough data
Generative AI
7.5
179
Not enough data
7.6
179
Not enough data
Conversational Platform
8.3
432
Not enough data
8.3
378
Not enough data
8.3
371
Not enough data
8.4
307
Not enough data
Support Automation
8.4
388
Not enough data
8.4
408
Not enough data
8.3
373
Not enough data
8.2
314
Not enough data
Generative AI
7.4
207
Not enough data
7.4
203
Not enough data
Generative AI
7.8
116
Not enough data
7.9
114
Not enough data
7.6
113
Not enough data
Communication
8.8
584
|
Verified
Not enough data
8.7
600
|
Verified
Not enough data
8.7
494
|
Verified
Not enough data
8.5
199
Not enough data
8.2
202
Not enough data
Internal Use
8.1
1658
|
Verified
6.0
7
8.6
203
Not enough data
8.2
186
Not enough data
8.8
558
|
Verified
Not enough data
8.8
518
|
Verified
Not enough data
8.6
546
|
Verified
Not enough data
Generative AI
7.9
140
Not enough data
Self-Service Experience
8.7
960
Not enough data
8.6
912
Not enough data
8.3
684
Not enough data
8.2
239
Not enough data
8.4
257
Not enough data
Self-Service Platform
8.5
253
Not enough data
8.7
261
Not enough data
8.0
222
Not enough data
8.5
238
Not enough data
Agentic AI - Customer Self-Service
7.7
16
Not enough data
7.7
15
Not enough data
7.9
16
Not enough data
7.7
17
Not enough data
7.6
17
Not enough data
7.6
16
Not enough data
7.8
16
Not enough data
Generative AI
8.2(won by default)
79
Not enough data
8.0(won by default)
79
Not enough data
Process
8.6(won by default)
162
Not enough data
9.3(won by default)
484
Not enough data
8.6(won by default)
371
Not enough data
Channels
9.2(won by default)
479
Not enough data
8.7(won by default)
415
Not enough data
8.8(won by default)
376
Not enough data
8.5(won by default)
340
Not enough data
8.3(won by default)
58
Not enough data
Insight
8.6(won by default)
382
Not enough data
8.7(won by default)
169
Not enough data
8.6(won by default)
373
Not enough data
9.1(won by default)
445
Not enough data
Generative AI
7.8
86
Not enough data
7.7
85
Not enough data
Customer Query Resolution - AI Customer Support Agents
8.9
9
Not enough data
8.5
9
Not enough data
8.3
9
Not enough data
8.5
9
Not enough data
8.0
9
Not enough data
Customer Interaction Automation - AI Customer Support Agents
8.0
9
Not enough data
8.7
10
Not enough data
8.7
10
Not enough data
8.5
10
Not enough data
Automation
9.3
9
Not enough data
8.7
9
Not enough data
9.1
9
Not enough data
Autonomy
6.9
9
Not enough data
8.3
9
Not enough data
8.3
9
Not enough data
8.0
9
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Freshdesk and Odoo Help Desk are categorized as Help Desk
Unique Categories
Odoo Help Desk has no unique categories
Reviews
Reviewers' Company Size
Freshdesk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Odoo Help Desk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
17.0%
Computer Software
12.8%
Financial Services
4.1%
Internet
4.1%
Education Management
3.8%
Other
58.2%
Wholesale
9.1%
Retail
9.1%
Medical Devices
9.1%
Media Production
9.1%
Marketing and Advertising
9.1%
Other
54.5%
Alternatives
Discussions
What is Freshdesk used for?
4 Comments
TB
Freshdesk is a customer support software used to manage and streamline customer service operations. It helps businesses handle customer inquiries, track...Read more
What is the use of freshdesk?
3 Comments
AB
Freshdesk is a Customer communication portal that will assist you in managing customer queries in various formats in a centralised space with transparency in...Read more
Odoo Help Desk has no discussions with answers
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