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At a Glance
Market Segments
Small-Business (48.3% of reviews)
Small-Business (70.0% of reviews)
Entry-Level Pricing
$15.00 Per Month
Free
Freshdesk
Star Rating
(3,601)4.4 out of 5
Market Segments
Small-Business (48.3% of reviews)
Pros & Cons
Entry-Level Pricing
$15.00 Per Month
Free Trial is available
Browse all 3 pricing plansNotion
Star Rating
(8,892)4.6 out of 5
Market Segments
Small-Business (70.0% of reviews)
Pros & Cons
Entry-Level Pricing
Free
Browse all 4 pricing plansFreshdesk vs Notion
When assessing the two solutions, reviewers found Freshdesk easier to use, set up, and administer. However, reviewers preferred doing business with Notion overall.
- Reviewers felt that Notion meets the needs of their business better than Freshdesk.
- When comparing quality of ongoing product support, reviewers felt that Freshdesk is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Notion over Freshdesk.
Pricing
Entry-Level Pricing
Freshdesk
Growth
$15.00
Per Month
Everything in FREE plus
- Automations
- SLA & Business Hour
- Agent Collision
Notion
Free
Free
For individuals to organize personal projects and life
- Free for individual usage
- Basic forms
- Basic sites
Free Trial
Freshdesk
Free Trial is available
Notion
Free Trial is available
Ratings
Meets Requirements
8.6
3,170
8.8
6,972
Ease of Use
8.8
3,192
8.3
7,103
Ease of Setup
8.6
2,252
8.2
3,156
Ease of Admin
8.7
2,149
8.4
1,700
Quality of Support
8.7
3,069
8.5
4,919
Has the product been a good partner in doing business?
8.8
2,074
8.9
1,569
Product Direction (% positive)
8.8
3,145
9.4
7,037
Features by Category
Ticket and Case Management
8.9
2213
|
Verified
Not enough data
8.8
2223
|
Verified
Not enough data
8.5
2136
|
Verified
Not enough data
8.5
2028
|
Verified
Not enough data
8.3
1794
|
Verified
Not enough data
8.5
2081
|
Verified
Not enough data
8.7
2002
|
Verified
Not enough data
8.2
1366
|
Verified
Not enough data
Generative AI
7.3
328
Not enough data
7.4
325
Not enough data
Agentic AI - Help Desk
7.0
57
Not enough data
6.9
58
Not enough data
7.2
57
Not enough data
Communication Channels
8.6
1916
|
Verified
Not enough data
8.9
2064
|
Verified
Not enough data
8.4
1308
|
Verified
Not enough data
8.0
1188
|
Verified
Not enough data
7.9
936
|
Verified
Not enough data
Platform
8.0
1153
|
Verified
Not enough data
8.1
1660
|
Verified
Not enough data
8.6
1543
|
Verified
Not enough data
8.2
1137
|
Verified
Not enough data
8.0
1859
|
Verified
Not enough data
8.3
1957
|
Verified
Not enough data
Tasks
Not enough data
8.7
3631
Not enough data
8.3
3563
Not enough data
8.6
3647
Not enough data
8.9
3756
Not enough data
7.7
3033
Not enough data
7.4
2825
Not enough data
8.4
3547
Not enough data
7.5
3173
Projects
Not enough data
8.8
3458
Not enough data
8.3
3082
Not enough data
7.4
2497
Not enough data
8.1
3297
Not enough data
8.5
3204
Not enough data
7.4
2554
Not enough data
7.8
2676
Not enough data
8.3
3366
Not enough data
7.2
2323
Not enough data
7.5
2585
Not enough data
7.7
2490
Resource Management
Not enough data
7.9
2749
Not enough data
7.8
2812
Not enough data
7.9
3080
Project Monitoring
Not enough data
7.7
2373
Not enough data
7.6
2430
Not enough data
8.2
3026
Generative AI
Not enough data
7.7
1312
Not enough data
7.9
1304
Agentic AI - Project Management
Not enough data
6.9
624
Not enough data
7.1
618
Not enough data
7.0
621
Not enough data
7.0
617
Not enough data
7.3
617
Not enough data
6.7
615
Not enough data
6.9
614
Core Conversational Capabilities - AI Chatbots
Not enough data
8.2
50
Not enough data
8.2
51
Not enough data
8.2
51
Data
Not enough data
8.0
213
Not enough data
8.0
209
Interaction
Not enough data
7.5
209
Not enough data
8.0
214
Not enough data
8.1
214
Not enough data
8.0
210
Not enough data
8.2
212
Task & Flow Management - AI Chatbots
Not enough data
7.8
48
Not enough data
7.8
49
Learning
Not enough data
7.9
207
Not enough data
7.3
202
Deployment & Embedding - AI Chatbots
Not enough data
7.2
43
Not enough data
7.1
41
Content Generation
Not enough data
7.9
206
Not enough data
7.9
206
Admin & Configuration - AI Chatbots
Not enough data
7.3
40
System
Not enough data
7.2
200
Not enough data
7.8
204
Not enough data
7.8
201
Not enough data
7.8
205
Agentic AI - AI Chatbots
Not enough data
7.6
141
Not enough data
7.7
139
Not enough data
7.6
139
Not enough data
7.7
141
Not enough data
7.9
141
Not enough data
7.4
137
Not enough data
7.5
142
Monitoring & Improvement - AI Chatbots
Not enough data
8.0
42
Reliability & Safety - AI Chatbots
Not enough data
8.2
42
Grammar
Not enough data
8.5
3438
Not enough data
8.3
3227
Not enough data
8.6
3394
Formatting
Not enough data
7.1
2173
Not enough data
8.0
2953
Not enough data
7.0
2176
Content
Not enough data
8.2
3030
Not enough data
8.4
3272
Not enough data
7.8
2430
Product Type
Not enough data
8.4
2668
Not enough data
7.4
2037
Generative AI
Not enough data
8.2
1033
Not enough data
8.5
1034
Channels
8.3
352
Not enough data
7.9
332
Not enough data
7.5
323
Not enough data
Design
8.2
329
Not enough data
7.8
334
Not enough data
8.2
354
Not enough data
8.3
340
Not enough data
8.4
331
Not enough data
Generative AI
7.7
265
Not enough data
7.7
265
Not enough data
Usability
8.7
265
Not enough data
8.7
261
Not enough data
8.7
254
Not enough data
Reporting
8.6
249
Not enough data
8.5
245
Not enough data
8.6
256
Not enough data
Generative AI
7.5
182
Not enough data
7.6
182
Not enough data
Knowledge Pages
Not enough data
8.3
3612
Not enough data
8.0
3018
Not enough data
8.0
3136
Not enough data
Feature Not Available
Not enough data
6.8
2556
Not enough data
8.3
3277
Knowledge Dissemination
Not enough data
Feature Not Available
Not enough data
8.0
3099
Not enough data
8.7
3492
Not enough data
7.8
3354
Not enough data
8.0
3088
Not enough data
7.4
2788
Not enough data
8.6
3348
Not enough data
7.6
2798
Not enough data
7.9
2873
Agentic AI - Knowledge Base
Not enough data
7.3
909
Not enough data
7.4
910
Not enough data
7.0
901
Compatibility
Not enough data
7.8
314
Not enough data
7.7
311
Not enough data
7.3
303
Agentic AI - Enterprise Search Software
Not enough data
7.1
167
Not enough data
7.0
166
Not enough data
7.2
166
Not enough data
7.1
162
Not enough data
6.8
161
Not enough data
6.9
162
Search Queries
Not enough data
7.7
314
Not enough data
7.7
306
Not enough data
7.3
305
Not enough data
7.7
306
Not enough data
8.1
313
AI powered search - Enterprise Search Software
Not enough data
7.4
94
Not enough data
7.1
94
Not enough data
7.1
94
Functionality
Not enough data
8.0
307
Not enough data
7.3
309
Not enough data
7.6
309
Compatibility - Enterprise Search Software
Not enough data
7.6
95
Not enough data
7.4
95
Not enough data
7.3
93
Functionality - Enterprise Search Software
Not enough data
7.6
92
Not enough data
7.3
91
Not enough data
7.3
91
Search Queries - Enterprise Search Software
Not enough data
7.5
88
Not enough data
7.5
90
Not enough data
7.7
90
Not enough data
7.5
89
Conversational Platform
8.3
432
Not enough data
8.3
378
Not enough data
8.3
371
Not enough data
8.4
307
Not enough data
Support Automation
8.4
388
Not enough data
8.4
408
Not enough data
8.2
372
Not enough data
8.2
313
Not enough data
Generative AI
7.4
208
Not enough data
7.4
205
Not enough data
Generative AI
7.9
118
Not enough data
7.9
117
Not enough data
7.6
116
Not enough data
Communication
8.8
583
|
Verified
Not enough data
8.7
600
|
Verified
Not enough data
8.7
495
|
Verified
Not enough data
8.5
198
Not enough data
8.2
202
Not enough data
Internal Use
8.1
1660
|
Verified
Not enough data
8.6
204
Not enough data
8.1
184
Not enough data
8.8
560
|
Verified
Not enough data
8.8
518
|
Verified
Not enough data
8.6
547
|
Verified
Not enough data
Generative AI
7.9
144
Not enough data
Self-Service Experience
8.7
960
Not enough data
8.6
913
Not enough data
8.3
686
Not enough data
8.2
241
Not enough data
8.4
257
Not enough data
Self-Service Platform
8.5
254
Not enough data
8.6
260
Not enough data
8.0
220
Not enough data
8.5
237
Not enough data
Agentic AI - Customer Self-Service
7.8
19
Not enough data
7.7
17
Not enough data
7.9
18
Not enough data
7.6
19
Not enough data
7.5
19
Not enough data
7.4
18
Not enough data
7.7
18
Not enough data
Generative AI
8.2(won by default)
81
Not enough data
8.1(won by default)
81
Not enough data
Process
8.6(won by default)
162
Not enough data
9.3(won by default)
482
Not enough data
8.6(won by default)
373
Not enough data
Channels
9.2(won by default)
478
Not enough data
8.7(won by default)
418
Not enough data
8.8(won by default)
379
Not enough data
8.5(won by default)
340
Not enough data
8.2(won by default)
55
Not enough data
Insight
8.6(won by default)
381
Not enough data
8.7(won by default)
170
Not enough data
8.6(won by default)
374
Not enough data
9.1(won by default)
446
Not enough data
Generative AI
7.7
87
Not enough data
7.7
86
Not enough data
Agentic AI - Note-Taking Software
Not enough data
7.7
457
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
9.0
12
Not enough data
8.8
11
Not enough data
8.3
12
Not enough data
8.8
12
Not enough data
8.1
12
Not enough data
Customer Interaction Automation - AI Customer Support Agents
8.2
12
Not enough data
8.5
12
Not enough data
8.6
12
Not enough data
8.5
12
Not enough data
Automation
9.0
12
Not enough data
8.8
12
Not enough data
8.9
12
Not enough data
Autonomy
7.2
12
Not enough data
8.6
11
Not enough data
8.5
12
Not enough data
8.2
12
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Freshdesk and Notion share no categories
Unique Categories
Notion is categorized as Knowledge Base, AI Writing Assistant, Note-Taking Software, Project Management, Enterprise Search Software, and AI Chatbots
Reviews
Reviewers' Company Size
Freshdesk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Notion
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
17.1%
Computer Software
12.9%
Internet
4.2%
Financial Services
4.1%
Education Management
3.7%
Other
58.1%
Computer Software
13.7%
Information Technology and Services
11.0%
Marketing and Advertising
7.1%
Higher Education
6.9%
Financial Services
4.5%
Other
56.9%
Discussions
What is Freshdesk used for?
4 Comments
TB
Freshdesk is a customer support software used to manage and streamline customer service operations. It helps businesses handle customer inquiries, track...Read more
What is the use of freshdesk?
3 Comments
AB
Freshdesk is a Customer communication portal that will assist you in managing customer queries in various formats in a centralised space with transparency in...Read more
Is there a way to make font and text boxes even smaller? I'm at the lowest font size already
2 Comments
NM
Not really. If you have already click the 3 dots in the top right hand corner and chosen small text, then at the moment that's all you can doRead more
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