Compare Freshdesk and N-able MSP Manager 
At a Glance
Market Segments
Small-Business (48.6% of reviews)
Small-Business (68.8% of reviews)
Entry-Level Pricing
$19.00 1 User per month billed annually Per Month
No pricing available
Freshdesk
Star Rating
(3,717)4.4 out of 5
Market Segments
Small-Business (48.6% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00 1 User per month billed annually Per Month
Free Trial is available
Browse all 6 pricing plansN-able MSP Manager
Star Rating
(32)3.6 out of 5
Market Segments
Small-Business (68.8% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about N-able MSP ManagerSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Freshdesk excels in user experience, with many praising its clean interface and easy navigation. Users find that it significantly reduces stress when managing multiple customer queries, thanks to features like ticket automation and SLA management.
- Users say that N-able MSP Manager offers a convenient all-in-one solution for managing client accounts, billing, and service tickets. Its accessibility from various devices is highlighted as a major advantage, allowing users to stay organized and efficient regardless of their location.
- According to verified reviews, Freshdesk's implementation process is notably quick and intuitive, with new hires able to start handling tickets efficiently without extensive training. This ease of onboarding is a significant plus for teams looking to minimize downtime.
- Reviewers mention that while N-able MSP Manager has a solid approach to automation, it sometimes lacks the depth of features found in Freshdesk. Users appreciate the platform's automation capabilities, but some feel it could benefit from more robust ticket management tools.
- G2 reviewers highlight Freshdesk's strong support quality, with many users noting that the platform is a reliable partner in business. The high ratings for customer support reflect a commitment to helping users resolve issues quickly and effectively.
- Users report that while N-able MSP Manager is functional, it faces challenges in areas like customization and integration. Some users express a desire for more flexibility in adapting the software to their specific workflows, which can hinder overall satisfaction compared to Freshdesk's more customizable options.
Pricing
Entry-Level Pricing
Freshdesk
Freshdesk Email and Ticketing (Growth)
$19.00
1 User per month billed annually Per Month
Omnichannel engagement, AI agents, and robust ticketing across web, SMS, messaging and email
- Automations
- Help Desk and Ticketing: Ticketing, Shared inbox, Threads and tasks, Customer portal
- Analytics: OOB analytics and standard reports
N-able MSP Manager
No pricing availableFree Trial
Freshdesk
Free Trial is available
N-able MSP Manager
Free Trial is available
Ratings
Meets Requirements
8.6
3,257
7.4
28
Ease of Use
8.9
3,279
7.9
28
Ease of Setup
8.6
2,336
7.3
23
Ease of Admin
8.7
2,198
7.7
21
Quality of Support
8.7
3,154
7.4
28
Has the product been a good partner in doing business?
8.8
2,121
8.2
21
Product Direction (% positive)
8.8
3,229
6.1
27
Features by Category
Ticket and Case Management
8.9
2238
|
Verified
7.0
11
|
Verified
8.8
2254
|
Verified
7.6
11
|
Verified
8.5
2179
|
Verified
7.0
11
|
Verified
8.5
2058
|
Verified
7.3
10
|
Verified
8.3
1807
|
Verified
6.3
10
8.5
2089
|
Verified
6.7
11
8.7
2018
|
Verified
7.4
11
|
Verified
8.3
1372
|
Verified
6.5
10
|
Verified
Generative AI
7.3
328
Not enough data
7.4
324
Not enough data
Agentic AI - Help Desk
7.1
58
Not enough data
6.8
57
Not enough data
7.2
56
Not enough data
Communication Channels
8.6
1925
|
Verified
7.3
11
|
Verified
8.9
2087
|
Verified
7.3
11
|
Verified
8.4
1313
|
Verified
5.4
9
8.0
1190
|
Verified
Feature Not Available
7.9
935
|
Verified
Feature Not Available
Platform
8.1
1156
|
Verified
5.8
8
|
Verified
8.1
1658
|
Verified
6.2
10
|
Verified
8.6
1548
|
Verified
7.0
10
|
Verified
8.3
1149
|
Verified
7.4
9
|
Verified
8.0
1875
|
Verified
6.5
11
|
Verified
8.3
1962
|
Verified
7.1
11
|
Verified
Channels
8.4
358
Not enough data
8.0
334
Not enough data
7.5
323
Not enough data
Design
8.2
331
Not enough data
7.8
335
Not enough data
8.3
355
Not enough data
8.3
344
Not enough data
8.4
332
Not enough data
Generative AI
7.7
263
Not enough data
7.7
263
Not enough data
Usability
8.8
264
Not enough data
8.7
260
Not enough data
8.8
252
Not enough data
Reporting
8.6
246
Not enough data
8.5
242
Not enough data
8.6
254
Not enough data
Generative AI
7.5
179
Not enough data
7.6
179
Not enough data
Conversational Platform
8.3
432
Not enough data
8.3
378
Not enough data
8.3
371
Not enough data
8.4
307
Not enough data
Support Automation
8.4
388
Not enough data
8.4
408
Not enough data
8.3
373
Not enough data
8.2
314
Not enough data
Generative AI
7.4
207
Not enough data
7.4
203
Not enough data
Generative AI
7.8
116
Not enough data
7.9
114
Not enough data
7.6
113
Not enough data
Communication
8.8
584
|
Verified
Not enough data
8.7
600
|
Verified
Not enough data
8.7
494
|
Verified
Not enough data
8.5
199
Not enough data
8.2
202
Not enough data
Internal Use
8.1
1658
|
Verified
6.2
10
|
Verified
8.6
203
Not enough data
8.2
186
Not enough data
8.8
558
|
Verified
Not enough data
8.8
518
|
Verified
Not enough data
8.6
546
|
Verified
Not enough data
Generative AI
7.9
140
Not enough data
Self-Service Experience
8.7
960
Not enough data
8.6
912
Not enough data
8.3
684
Not enough data
8.2
239
Not enough data
8.4
257
Not enough data
Self-Service Platform
8.5
253
Not enough data
8.7
261
Not enough data
8.0
222
Not enough data
8.5
238
Not enough data
Agentic AI - Customer Self-Service
7.7
16
Not enough data
7.7
15
Not enough data
7.9
16
Not enough data
7.7
17
Not enough data
7.6
17
Not enough data
7.6
16
Not enough data
7.8
16
Not enough data
Generative AI
8.2(won by default)
79
Not enough data
8.0(won by default)
79
Not enough data
Process
8.6(won by default)
162
Not enough data
9.3(won by default)
484
Not enough data
8.6(won by default)
371
Not enough data
Channels
9.2(won by default)
479
Not enough data
8.7(won by default)
415
Not enough data
8.8(won by default)
376
Not enough data
8.5(won by default)
340
Not enough data
8.3(won by default)
58
Not enough data
Insight
8.6(won by default)
382
Not enough data
8.7(won by default)
169
Not enough data
8.6(won by default)
373
Not enough data
9.1(won by default)
445
Not enough data
Generative AI
7.8
86
Not enough data
7.7
85
Not enough data
Incident Management
Not enough data
8.0
14
Not enough data
7.9
14
Not enough data
8.5
14
Not enough data
6.5
13
Not enough data
7.1
11
Reporting
Not enough data
7.3
15
Not enough data
7.7
15
Not enough data
7.4
11
Access & Usability
Not enough data
7.2
12
Not enough data
7.1
15
Not enough data
8.1
9
Not enough data
7.7
11
Agentic AI - Service Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
8.9
9
Not enough data
8.5
9
Not enough data
8.3
9
Not enough data
8.5
9
Not enough data
8.0
9
Not enough data
Customer Interaction Automation - AI Customer Support Agents
8.0
9
Not enough data
8.7
10
Not enough data
8.7
10
Not enough data
8.5
10
Not enough data
Automation
9.3
9
Not enough data
8.7
9
Not enough data
9.1
9
Not enough data
Autonomy
6.9
9
Not enough data
8.3
9
Not enough data
8.3
9
Not enough data
8.0
9
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Freshdesk and N-able MSP Manager are categorized as Help Desk
Reviews
Reviewers' Company Size
Freshdesk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
N-able MSP Manager
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
17.0%
Computer Software
12.8%
Financial Services
4.1%
Internet
4.1%
Education Management
3.8%
Other
58.2%
Information Technology and Services
43.8%
Computer & Network Security
25.0%
Financial Services
9.4%
Professional Training & Coaching
3.1%
Primary/Secondary Education
3.1%
Other
15.6%
Alternatives
Discussions
What is Freshdesk used for?
4 Comments
TB
Freshdesk is a customer support software used to manage and streamline customer service operations. It helps businesses handle customer inquiries, track...Read more
What is the use of freshdesk?
3 Comments
AB
Freshdesk is a Customer communication portal that will assist you in managing customer queries in various formats in a centralised space with transparency in...Read more
N-able MSP Manager has no discussions with answers
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