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At a Glance
Market Segments
Small-Business (48.4% of reviews)
Small-Business (68.8% of reviews)
Entry-Level Pricing
$15.00 Per Month
No pricing available
Freshdesk
Star Rating
(3,610)4.4 out of 5
Market Segments
Small-Business (48.4% of reviews)
Pros & Cons
Entry-Level Pricing
$15.00 Per Month
Free Trial is available
Browse all 3 pricing plansN-able MSP Manager
Star Rating
(32)3.6 out of 5
Market Segments
Small-Business (68.8% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about N-able MSP ManagerSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Freshdesk excels in ticket creation user experience with a score of 8.9, while N-able MSP Manager falls short at 6.5. Reviewers mention that Freshdesk's intuitive interface makes it easy to create and manage tickets efficiently.
- Reviewers mention that Freshdesk's multi-channel coverage, particularly in email and live chat, scores highly at 9.2 and 8.8 respectively, whereas N-able MSP Manager's chat support is rated significantly lower at 5.0. Users say this makes Freshdesk a more versatile option for customer interactions.
- G2 users highlight Freshdesk's superior quality of support, scoring 8.8 compared to N-able MSP Manager's 7.3. Reviewers say that Freshdesk's support team is responsive and helpful, which enhances the overall user experience.
- Users on G2 report that Freshdesk's automation features, such as intelligent routing and SLA management, are robust, scoring 8.5 and 8.3 respectively. In contrast, N-able MSP Manager's automation capabilities are perceived as less effective, with lower scores in similar areas.
- Reviewers mention that Freshdesk's self-service experience, particularly its knowledge base, is rated at 8.7, making it easier for customers to find answers independently. N-able MSP Manager's knowledge base is rated lower at 6.8, indicating a less effective self-service option.
- Users say that Freshdesk's reporting features, including performance monitoring and trend analysis, score well at 8.6 and 8.5, providing valuable insights. In comparison, N-able MSP Manager's reporting capabilities are seen as lacking, with lower scores in similar functionalities.
Pricing
Entry-Level Pricing
Freshdesk
Growth
$15.00
Per Month
Everything in FREE plus
- Automations
- SLA & Business Hour
- Agent Collision
N-able MSP Manager
No pricing availableFree Trial
Freshdesk
Free Trial is available
N-able MSP Manager
Free Trial is available
Ratings
Meets Requirements
8.6
3,176
7.4
28
Ease of Use
8.8
3,198
7.9
28
Ease of Setup
8.6
2,258
7.3
23
Ease of Admin
8.7
2,152
7.7
21
Quality of Support
8.7
3,075
7.4
28
Has the product been a good partner in doing business?
8.8
2,077
8.2
21
Product Direction (% positive)
8.8
3,151
6.1
27
Features by Category
Ticket and Case Management
8.9
2219
|
Verified
7.0
11
|
Verified
8.8
2227
|
Verified
7.6
11
|
Verified
8.5
2140
|
Verified
7.0
11
|
Verified
8.5
2033
|
Verified
7.3
10
|
Verified
8.3
1797
|
Verified
6.3
10
8.5
2086
|
Verified
6.7
11
8.7
2007
|
Verified
7.4
11
|
Verified
8.2
1371
|
Verified
6.5
10
|
Verified
Generative AI
7.3
330
Not enough data
7.4
327
Not enough data
Agentic AI - Help Desk
7.1
59
Not enough data
6.9
59
Not enough data
7.2
57
Not enough data
Communication Channels
8.6
1920
|
Verified
7.3
11
|
Verified
8.9
2068
|
Verified
7.3
11
|
Verified
8.4
1312
|
Verified
5.4
9
8.0
1193
|
Verified
Feature Not Available
7.9
940
|
Verified
Feature Not Available
Platform
8.0
1156
|
Verified
5.8
8
|
Verified
8.1
1663
|
Verified
6.2
10
|
Verified
8.6
1546
|
Verified
7.0
10
|
Verified
8.2
1140
|
Verified
7.4
9
|
Verified
8.0
1861
|
Verified
6.5
11
|
Verified
8.3
1960
|
Verified
7.1
11
|
Verified
Channels
8.3
353
Not enough data
7.9
333
Not enough data
7.5
324
Not enough data
Design
8.2
331
Not enough data
7.8
336
Not enough data
8.2
356
Not enough data
8.3
342
Not enough data
8.4
332
Not enough data
Generative AI
7.7
266
Not enough data
7.7
266
Not enough data
Usability
8.7
265
Not enough data
8.7
261
Not enough data
8.7
254
Not enough data
Reporting
8.6
249
Not enough data
8.5
245
Not enough data
8.6
257
Not enough data
Generative AI
7.5
182
Not enough data
7.6
182
Not enough data
Conversational Platform
8.3
434
Not enough data
8.3
380
Not enough data
8.3
372
Not enough data
8.4
308
Not enough data
Support Automation
8.4
389
Not enough data
8.4
410
Not enough data
8.2
373
Not enough data
8.2
314
Not enough data
Generative AI
7.4
209
Not enough data
7.4
206
Not enough data
Generative AI
7.9
118
Not enough data
7.9
117
Not enough data
7.6
116
Not enough data
Communication
8.8
584
|
Verified
Not enough data
8.7
601
|
Verified
Not enough data
8.7
495
|
Verified
Not enough data
8.5
199
Not enough data
8.2
202
Not enough data
Internal Use
8.1
1663
|
Verified
6.2
10
|
Verified
8.6
204
Not enough data
8.1
186
Not enough data
8.8
560
|
Verified
Not enough data
8.8
520
|
Verified
Not enough data
8.6
549
|
Verified
Not enough data
Generative AI
7.9
144
Not enough data
Self-Service Experience
8.7
960
Not enough data
8.6
913
Not enough data
8.3
687
Not enough data
8.2
241
Not enough data
8.4
258
Not enough data
Self-Service Platform
8.5
254
Not enough data
8.6
261
Not enough data
8.0
221
Not enough data
8.5
237
Not enough data
Agentic AI - Customer Self-Service
7.9
20
Not enough data
7.7
17
Not enough data
7.9
18
Not enough data
7.6
19
Not enough data
7.7
20
Not enough data
7.5
19
Not enough data
7.8
19
Not enough data
Generative AI
8.2(won by default)
81
Not enough data
8.1(won by default)
81
Not enough data
Process
8.6(won by default)
164
Not enough data
9.3(won by default)
484
Not enough data
8.6(won by default)
375
Not enough data
Channels
9.2(won by default)
480
Not enough data
8.7(won by default)
420
Not enough data
8.8(won by default)
381
Not enough data
8.5(won by default)
341
Not enough data
8.2(won by default)
55
Not enough data
Insight
8.6(won by default)
383
Not enough data
8.7(won by default)
171
Not enough data
8.6(won by default)
374
Not enough data
9.1(won by default)
447
Not enough data
Generative AI
7.7
87
Not enough data
7.7
86
Not enough data
Incident Management
Not enough data
8.0
14
Not enough data
7.9
14
Not enough data
8.5
14
Not enough data
6.5
13
Not enough data
7.1
11
Reporting
Not enough data
7.3
15
Not enough data
7.7
15
Not enough data
7.4
11
Access & Usability
Not enough data
7.2
12
Not enough data
7.1
15
Not enough data
8.1
9
Not enough data
7.7
11
Agentic AI - Service Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
9.0
12
Not enough data
8.8
11
Not enough data
8.3
12
Not enough data
8.8
12
Not enough data
8.2
13
Not enough data
Customer Interaction Automation - AI Customer Support Agents
8.2
12
Not enough data
8.7
14
Not enough data
8.7
13
Not enough data
8.7
14
Not enough data
Automation
9.0
12
Not enough data
8.8
13
Not enough data
8.9
12
Not enough data
Autonomy
7.2
12
Not enough data
8.6
11
Not enough data
8.6
13
Not enough data
8.3
13
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Freshdesk and N-able MSP Manager are categorized as Help Desk
Reviews
Reviewers' Company Size
Freshdesk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
N-able MSP Manager
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
17.1%
Computer Software
12.9%
Internet
4.2%
Financial Services
4.1%
Education Management
3.7%
Other
58.0%
Information Technology and Services
43.8%
Computer & Network Security
25.0%
Financial Services
9.4%
Professional Training & Coaching
3.1%
Primary/Secondary Education
3.1%
Other
15.6%
Alternatives
Discussions
What is Freshdesk used for?
4 Comments
TB
Freshdesk is a customer support software used to manage and streamline customer service operations. It helps businesses handle customer inquiries, track...Read more
What is the use of freshdesk?
3 Comments
AB
Freshdesk is a Customer communication portal that will assist you in managing customer queries in various formats in a centralised space with transparency in...Read more
N-able MSP Manager has no discussions with answers
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