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At a Glance
Market Segments
Small-Business (48.4% of reviews)
Small-Business (44.8% of reviews)
Entry-Level Pricing
$15.00 Per Month
$19.00 100 Visitors Per Month
Freshdesk
Star Rating
(3,611)4.4 out of 5
Market Segments
Small-Business (48.4% of reviews)
Pros & Cons
Entry-Level Pricing
$15.00 Per Month
Free Trial is available
Browse all 3 pricing plansLiveChat
Star Rating
(773)4.5 out of 5
Market Segments
Small-Business (44.8% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00 100 Visitors Per Month
Free Trial is available
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Freshdesk's ticket creation user experience scores an 8.9, which is slightly lower than LiveChat's impressive 9.2. Reviewers mention that LiveChat's interface is more intuitive, making it easier for agents to create and manage tickets efficiently.
- Reviewers mention that LiveChat excels in response automation with a score of 9.2, compared to Freshdesk's 8.5. Users on G2 appreciate LiveChat's automated responses that help reduce response times and improve customer satisfaction.
- G2 users highlight that Freshdesk's multi-channel coverage scores an 8.4, while LiveChat offers a more robust solution with higher ratings across various channels, particularly in live chat and social media integration, which are crucial for modern customer support.
- Users say that LiveChat's ease of setup is rated at 9.1, surpassing Freshdesk's 8.6. Reviewers mention that LiveChat provides a more streamlined onboarding process, allowing teams to get started quickly without extensive training.
- Reviewers mention that Freshdesk's quality of support is rated at 8.8, which is commendable, but LiveChat's support quality at 9.1 is often praised for being more responsive and helpful, particularly in resolving technical issues swiftly.
- Users report that LiveChat's customer portal feature scores a 9.3, significantly higher than Freshdesk's 8.6. Reviewers appreciate the user-friendly design and functionality of LiveChat's portal, which enhances the self-service experience for customers.
Pricing
Entry-Level Pricing
Freshdesk
Growth
$15.00
Per Month
Everything in FREE plus
- Automations
- SLA & Business Hour
- Agent Collision
LiveChat
Starter
$19.00
100 Visitors Per Month
Small business
- Text Intelligence
- Track up to 100 visitors
- 1 recurring campaign
Free Trial
Freshdesk
Free Trial is available
LiveChat
Free Trial is available
Ratings
Meets Requirements
8.6
3,175
9.1
690
Ease of Use
8.8
3,197
9.3
689
Ease of Setup
8.6
2,258
9.0
271
Ease of Admin
8.7
2,152
9.1
263
Quality of Support
8.7
3,074
9.1
639
Has the product been a good partner in doing business?
8.8
2,077
9.0
255
Product Direction (% positive)
8.8
3,150
8.3
683
Features by Category
Ticket and Case Management
8.9
2218
|
Verified
9.2
248
8.8
2226
|
Verified
9.1
245
8.5
2139
|
Verified
9.0
238
8.5
2033
|
Verified
9.2
253
8.3
1797
|
Verified
8.5
156
8.5
2085
|
Verified
9.0
231
8.7
2007
|
Verified
9.1
230
8.2
1371
|
Verified
8.9
142
|
Verified
Generative AI
7.3
330
6.4
6
7.4
327
7.2
6
Agentic AI - Help Desk
7.1
59
Not enough data
6.9
59
Not enough data
7.2
57
Not enough data
Communication Channels
8.6
1920
|
Verified
9.2
220
|
Verified
8.9
2068
|
Verified
9.3
232
|
Verified
8.4
1312
|
Verified
9.4
267
|
Verified
8.0
1193
|
Verified
8.9
222
|
Verified
7.9
940
|
Verified
8.5
108
Platform
8.0
1156
|
Verified
9.1
80
|
Verified
8.1
1663
|
Verified
8.4
279
|
Verified
8.6
1546
|
Verified
9.2
86
|
Verified
8.2
1140
|
Verified
8.9
73
|
Verified
8.0
1861
|
Verified
8.9
212
|
Verified
8.3
1960
|
Verified
9.1
216
|
Verified
Messenger
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
8.3
353
Not enough data
7.9
333
Not enough data
7.5
324
Not enough data
Design
8.2
331
Not enough data
7.8
336
Not enough data
8.2
356
Not enough data
8.3
342
Not enough data
8.4
332
Not enough data
Generative AI
7.7
266
Not enough data
7.7
266
Not enough data
Usability
8.7
265
Not enough data
8.7
261
Not enough data
8.7
254
Not enough data
Reporting
8.6
249
Not enough data
8.5
245
Not enough data
8.6
257
Not enough data
Generative AI
7.5
182
Not enough data
7.6
182
Not enough data
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Conversational Platform
8.3
434
Not enough data
8.3
380
Not enough data
8.3
372
Not enough data
8.4
308
Not enough data
Support Automation
8.4
389
Not enough data
8.4
410
Not enough data
8.2
373
Not enough data
8.2
314
Not enough data
Generative AI
7.4
209
Not enough data
7.4
206
Not enough data
Customer Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Artificial Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
7.9
118
7.7
10
7.9
117
7.8
9
7.6
116
Feature Not Available
Communication
8.8
584
|
Verified
9.1
320
|
Verified
8.7
601
|
Verified
8.9
325
|
Verified
8.7
495
|
Verified
8.4
222
8.5
199
8.8
270
|
Verified
8.2
202
8.3
31
Internal Use
8.1
1663
|
Verified
8.4
279
|
Verified
8.6
204
8.8
302
|
Verified
8.1
186
8.6
252
|
Verified
8.8
560
|
Verified
8.6
258
|
Verified
8.8
520
|
Verified
8.6
244
|
Verified
8.6
549
|
Verified
8.4
250
|
Verified
Generative AI
7.9
144
Not enough data
Self-Service Experience
8.7
960
Not enough data
8.6
913
Not enough data
8.3
687
Feature Not Available
8.2
241
Not enough data
8.4
258
Not enough data
Self-Service Platform
8.5
254
Not enough data
8.6
261
Not enough data
8.0
221
Not enough data
8.5
237
Not enough data
Agentic AI - Customer Self-Service
7.9
20
Not enough data
7.7
17
Not enough data
7.9
18
Not enough data
7.6
19
Not enough data
7.7
20
Not enough data
7.5
19
Not enough data
7.8
19
Not enough data
Generative AI
8.2(won by default)
81
Not enough data
8.1(won by default)
81
Not enough data
Process
8.6(won by default)
164
Not enough data
9.3(won by default)
484
Not enough data
8.6(won by default)
375
Not enough data
Channels
9.2(won by default)
480
Not enough data
8.7(won by default)
420
Not enough data
8.8(won by default)
381
Not enough data
8.5(won by default)
341
Not enough data
8.2(won by default)
55
Not enough data
Insight
8.6(won by default)
383
Not enough data
8.7(won by default)
171
Not enough data
8.6(won by default)
374
Not enough data
9.1(won by default)
447
Not enough data
Generative AI
7.7
87
Not enough data
7.7
86
Not enough data
Conversational AI - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform integration - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics and Reporting - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
9.0
12
Not enough data
8.8
11
Not enough data
8.3
12
Not enough data
8.8
12
Not enough data
8.2
13
Not enough data
Customer Interaction Automation - AI Customer Support Agents
8.2
12
Not enough data
8.7
14
Not enough data
8.7
13
Not enough data
8.7
14
Not enough data
Automation
9.0
12
Not enough data
8.8
13
Not enough data
8.9
12
Not enough data
Autonomy
7.2
12
Not enough data
8.6
11
Not enough data
8.6
13
Not enough data
8.3
13
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Freshdesk and LiveChat are categorized as Help Desk, Conversational Support, Live Chat, and Customer Self-Service
Unique Categories
Freshdesk is categorized as AI Customer Support Agents, Digital Customer Service Platforms, Shared Inbox, Complaint Management, Customer Communications Management, and Social Customer Service
LiveChat is categorized as Chatbots, Conversational Marketing, Customer Service Automation, and Conversational Commerce Platforms
Reviews
Reviewers' Company Size
Freshdesk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
LiveChat
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
17.1%
Computer Software
12.9%
Internet
4.2%
Financial Services
4.1%
Education Management
3.7%
Other
58.0%
Computer Software
8.9%
Information Technology and Services
8.3%
Retail
6.1%
Financial Services
4.0%
Internet
3.8%
Other
68.9%
Alternatives
Discussions
What is Freshdesk used for?
4 Comments
TB
Freshdesk is a customer support software used to manage and streamline customer service operations. It helps businesses handle customer inquiries, track...Read more
What is the use of freshdesk?
3 Comments
AB
Freshdesk is a Customer communication portal that will assist you in managing customer queries in various formats in a centralised space with transparency in...Read more
Can one user respond to multiple chats concurrently?
3 Comments
BM
Yes. 1-10-100. Easy to switch between themRead more
How does LiveChat work when no one is available?
3 Comments
AB
A small box will still be visible on your website, and (depending on your settings) it can say "Sorry you missed us, leave us a message" or "no agent are...Read more
HIS DOCTRINE!! by Paul T. Wright Jr
3 Comments
LL
I now have questions on the reason why churches now say that baptism in not necessary for salvation when it says that Baptism now saves us in 1 Peter 3:21....Read more
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