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Compare Freshdesk, LiveAgent, Vision Helpdesk, and Zendesk Support

Pricing

 
Sprout
Free
for UNLIMITED agents
Ticket
$9/month
User Seat
Starter Help Desk
$12
per staff per mo billed annually
Essential
$5
/month
 
Blossom
$19
/ agent / month billed annually
All-inclusive
$39/month
User Seat
Pro Help Desk Software
$20
per staff per mo billed annually
Team
$19
/month
 
Garden
$35
/ agent / month billed annually
Ticket+Chat
$29/month
User Seat
Satellite Desk
$24
per staff per mo billed annually
Professional
$49
/month
 
Estate
$49
/ agent / month billed annually
Pro Service Desk
$32
per staff per mo billed annually
Enterprise
$99
/month
 
Forest
$89
/ agent / month billed annually
Ent Service Desk
$48
per staff per mo billed annually
 
Free Trial
Free Trial
Free Trial
Free Trial
Freshdesk
Sprout
Freefor UNLIMITED agents
Blossom
$19/ agent / month billed annually
Garden
$35/ agent / month billed annually
Estate
$49/ agent / month billed annually
Forest
$89/ agent / month billed annually
Free Trial
LiveAgent
Ticket
$9/monthUser Seat
All-inclusive
$39/monthUser Seat
Ticket+Chat
$29/monthUser Seat
Free Trial
Vision Helpdesk
Starter Help Desk
$12per staff per mo billed annually
Pro Help Desk Software
$20per staff per mo billed annually
Satellite Desk
$24per staff per mo billed annually
Pro Service Desk
$32per staff per mo billed annually
Ent Service Desk
$48per staff per mo billed annually
Free Trial
Zendesk Support
Essential
$5/month
Team
$19/month
Professional
$49/month
Enterprise
$99/month
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.5
8.8
9.3
8.7
Ease of Use
Ease of Use
8.8
9.0
9.0
8.6
Ease of Setup
Ease of Setup
8.6
8.7
8.8
8.2
Ease of Admin
Ease of Admin
8.7
8.9
9.2
8.3
Quality of Support
Quality of Support
8.9
9.1
9.6
8.3
Ease of Doing Business With
Ease of Doing Business With
8.8
9.1
9.6
8.4
Product Direction (% positive)
Product Direction (% positive)
8.6
9.0
9.5
7.6
Meets Requirements
Freshdesk
8.5
LiveAgent
8.8
Vision Helpdesk
9.3
Zendesk Support
8.7
Ease of Use
Freshdesk
8.8
LiveAgent
9.0
Vision Helpdesk
9.0
Zendesk Support
8.6
Ease of Setup
Freshdesk
8.6
LiveAgent
8.7
Vision Helpdesk
8.8
Zendesk Support
8.2
Ease of Admin
Freshdesk
8.7
LiveAgent
8.9
Vision Helpdesk
9.2
Zendesk Support
8.3
Quality of Support
Freshdesk
8.9
LiveAgent
9.1
Vision Helpdesk
9.6
Zendesk Support
8.3
Ease of Doing Business With
Freshdesk
8.8
LiveAgent
9.1
Vision Helpdesk
9.6
Zendesk Support
8.4
Product Direction (% positive)
Freshdesk
8.6
LiveAgent
9.0
Vision Helpdesk
9.5
Zendesk Support
7.6

Features

Ticket and Case Management
Workflow
Freshdesk
8.4
LiveAgent
8.7
Vision Helpdesk
8.8
Zendesk Support
8.5
Response Automation
Freshdesk
8.5
LiveAgent
8.7
Vision Helpdesk
9.0
Zendesk Support
8.4
SLA Management
Freshdesk
8.2
LiveAgent
8.6
Vision Helpdesk
9.2
Zendesk Support
8.1
Attachments/Screencasts
Freshdesk
8.4
LiveAgent
8.7
Vision Helpdesk
9.1
Zendesk Support
8.4
Ticket Collaboration
Freshdesk
8.6
LiveAgent
8.9
Vision Helpdesk
8.7
Zendesk Support
8.6
Ticket creation user experience
Freshdesk
8.9
LiveAgent
9.0
Vision Helpdesk
9.5
Zendesk Support
8.9
Ticket response user experience
Freshdesk
8.8
LiveAgent
9.0
Vision Helpdesk
9.2
Zendesk Support
8.7
Knowledge Share
Knowledge Base
Freshdesk
8.8
LiveAgent
9.1
Vision Helpdesk
9.2
Zendesk Support
8.6
Searchable Articles
Freshdesk
8.6
LiveAgent
9.0
Vision Helpdesk
8.9
Zendesk Support
8.6
Community Forums
Freshdesk
8.4
LiveAgent
9.0
Vision Helpdesk
8.3
Zendesk Support
8.2
Interactive FAQs & Forums
Freshdesk
8.5
LiveAgent
8.9
Vision Helpdesk
8.3
Zendesk Support
8.2
Interaction
Web Portals
Freshdesk
7.2
LiveAgent
9.0
Vision Helpdesk
8.9
Zendesk Support
8.6
Forum to Reponse
Freshdesk
8.5
LiveAgent
9.1
Vision Helpdesk
9.2
Zendesk Support
8.5
Tickets and Tagging
Freshdesk
8.8
LiveAgent
9.3
Vision Helpdesk
8.9
Zendesk Support
8.9
Live Chat
Freshdesk
8.8
LiveAgent
9.4
Vision Helpdesk
7.3
Zendesk Support
8.6
Communication Channels
Customer Portal
Freshdesk
8.6
LiveAgent
8.7
Vision Helpdesk
9.2
Zendesk Support
8.5
Email to Case
Freshdesk
9.0
LiveAgent
9.0
Vision Helpdesk
9.4
Zendesk Support
8.8
Chat/Live Support
Freshdesk
8.5
LiveAgent
9.1
Vision Helpdesk
8.2
Zendesk Support
8.4
Social Integration
Freshdesk
8.2
LiveAgent
8.6
Vision Helpdesk
9.1
Zendesk Support
8.1
Call Center
Make, Receive, and Record Calls
Freshdesk
8.3
LiveAgent
8.6
Vision Helpdesk
8.5
Zendesk Support
8.1
Customer and Contacts Database
Freshdesk
8.0
LiveAgent
8.6
Vision Helpdesk
8.5
Zendesk Support
8.2
Products and Version Tracking
Freshdesk
8.2
LiveAgent
8.7
Vision Helpdesk
8.8
Zendesk Support
8.2
Call Scripting
Freshdesk
8.2
LiveAgent
8.8
Vision Helpdesk
9.0
Zendesk Support
7.9
Interactive Voice Response (IVR)
Freshdesk
8.4
LiveAgent
8.7
Vision Helpdesk
8.9
Zendesk Support
7.8
Self Service/Community
Forums
Freshdesk
8.3
LiveAgent
8.7
Vision Helpdesk
8.6
Zendesk Support
8.0
Knowledge Base
Freshdesk
8.5
LiveAgent
8.6
Vision Helpdesk
9.2
Zendesk Support
8.4
Ideas/Feedback
Freshdesk
8.4
LiveAgent
8.7
Vision Helpdesk
9.1
Zendesk Support
8.1
Q&A
Freshdesk
8.6
LiveAgent
8.8
Vision Helpdesk
9.4
Zendesk Support
8.2
Reporting & Analytics
Social Monitoring
Freshdesk
8.2
LiveAgent
8.6
Vision Helpdesk
Not enough data available
Zendesk Support
8.0
Reporting
Freshdesk
7.8
LiveAgent
8.6
Vision Helpdesk
8.9
Zendesk Support
8.0
Dashboards
Freshdesk
8.2
LiveAgent
8.8
Vision Helpdesk
9.0
Zendesk Support
8.1
Platform
ITIL Compliance
Freshdesk
8.3
LiveAgent
8.7
Vision Helpdesk
9.2
Zendesk Support
8.2
Mobile User Support
Freshdesk
8.1
LiveAgent
8.0
Vision Helpdesk
8.9
Zendesk Support
8.1
Customization
Freshdesk
8.0
LiveAgent
8.5
Vision Helpdesk
8.1
Zendesk Support
8.0
User, Role, and Access Management
Freshdesk
8.5
LiveAgent
8.7
Vision Helpdesk
9.0
Zendesk Support
8.3
Internationalization
Freshdesk
8.1
LiveAgent
8.7
Vision Helpdesk
8.7
Zendesk Support
8.2
Performance & Reliability
Freshdesk
8.8
LiveAgent
9.0
Vision Helpdesk
9.2
Zendesk Support
8.5
Integration APIs
Freshdesk
8.2
LiveAgent
8.5
Vision Helpdesk
8.8
Zendesk Support
8.4

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
52.7%
62.6%
61.7%
38.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
36.4%
24.3%
29.8%
44.9%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
10.9%
13.1%
8.5%
16.7%
Freshdesk
Small-Business
52.7%
Mid-Market
36.4%
Enterprise
10.9%
LiveAgent
Small-Business
62.6%
Mid-Market
24.3%
Enterprise
13.1%
Vision Helpdesk
Small-Business
61.7%
Mid-Market
29.8%
Enterprise
8.5%
Zendesk Support
Small-Business
38.4%
Mid-Market
44.9%
Enterprise
16.7%

Reviewers' Industry

 
Information Technology and Services
20.4%
Information Technology and Services
12.6%
Non-Profit Organization Management
25.9%
Computer Software
17.8%
 
Computer Software
14.0%
Computer Software
7.4%
Internet
13.8%
Information Technology and Services
15.2%
 
Internet
5.9%
Internet
5.6%
Information Technology and Services
12.1%
Internet
10.0%
 
Education Management
3.7%
Retail
4.5%
Individual & Family Services
5.2%
Marketing and Advertising
4.8%
 
E-Learning
3.4%
Marketing and Advertising
4.2%
Education Management
5.2%
Retail
3.4%
 
Other
52.7%
Other
65.8%
Other
37.9%
Other
48.8%
Freshdesk
Information Technology and Services
20.4%
Computer Software
14.0%
Internet
5.9%
Education Management
3.7%
E-Learning
3.4%
Other
52.7%
LiveAgent
Information Technology and Services
12.6%
Computer Software
7.4%
Internet
5.6%
Retail
4.5%
Marketing and Advertising
4.2%
Other
65.8%
Vision Helpdesk
Non-Profit Organization Management
25.9%
Internet
13.8%
Information Technology and Services
12.1%
Individual & Family Services
5.2%
Education Management
5.2%
Other
37.9%
Zendesk Support
Computer Software
17.8%
Information Technology and Services
15.2%
Internet
10.0%
Marketing and Advertising
4.8%
Retail
3.4%
Other
48.8%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Herby O.
Administrator in Philanthropy

LiveAgent is in my opinion, the most comprehensive help desk solution available. Obviously it makes sense to manage support from the Cloud. More importantly, it must be in the right place in that cloud. Quality Unit has done their homework well... and...

William D.
Administrator in Information Technology and Services

Vision Helpdesk provides an intuitive, fully featured Helpdesk platform. After investigating several other platforms, Vision Helpdesk seems to offer the best price-to-features ratio for our needs (a significant benefit is the fully responsive interface)....

Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Most Helpful Critical Review
Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

G2 User

Haven't used it enough to identify what I actively dislike.

G2 User

Everything was a bit slow and buggy at times.

Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

 
Freshdesk
Most Helpful Favorable Review
Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Most Helpful Critical Review
Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

LiveAgent
Most Helpful Favorable Review
Herby O.
Administrator in Philanthropy

LiveAgent is in my opinion, the most comprehensive help desk solution available. Obviously it makes sense to manage support from the Cloud. More importantly, it must be in the right place in that cloud. Quality Unit has done their homework well... and...

Most Helpful Critical Review
G2 User

Haven't used it enough to identify what I actively dislike.

Vision Helpdesk
Most Helpful Favorable Review
William D.
Administrator in Information Technology and Services

Vision Helpdesk provides an intuitive, fully featured Helpdesk platform. After investigating several other platforms, Vision Helpdesk seems to offer the best price-to-features ratio for our needs (a significant benefit is the fully responsive interface)....

Most Helpful Critical Review
G2 User

Everything was a bit slow and buggy at times.

Zendesk Support
Most Helpful Favorable Review
Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

Screenshots

 
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Videos

 

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Freshdesk
LiveAgent

Customer support made easy with LiveAgent. See how LiveAgent can help your business in 1 minute.

Vision Helpdesk
No videos provided
Zendesk Support
No videos provided

Downloads

LiveAgent
Vision Helpdesk
No downloads provided
Zendesk Support
No downloads provided
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