Join the 1500 companies using G2 Track to manage SaaS spend, usage, contracts & compliance.
Compare Freshdesk, LiveAgent, Vision Helpdesk, and TeamSupport

Pricing

 
Sprout
Free
for UNLIMITED agents
Ticket
$9/month
User Seat
Starter Help Desk
$12
per staff per mo billed annually
Support Desk
$50
/ agent / month billed annually
 
Blossom
$19
/ agent / month billed annually
All-inclusive
$39/month
User Seat
Pro Help Desk Software
$20
per staff per mo billed annually
Enterprise
$65
/ agent / month billed annually
 
Garden
$35
/ agent / month billed annually
Ticket+Chat
$29/month
User Seat
Satellite Desk
$24
per staff per mo billed annually
Private Cloud
Custom
Contact Us for Pricing
 
Estate
$49
/ agent / month billed annually
Pro Service Desk
$32
per staff per mo billed annually
 
Forest
$89
/ agent / month billed annually
Ent Service Desk
$48
per staff per mo billed annually
 
Free Trial
Free Trial
Free Trial
Free Trial
Freshdesk
Sprout
Freefor UNLIMITED agents
Blossom
$19/ agent / month billed annually
Garden
$35/ agent / month billed annually
Estate
$49/ agent / month billed annually
Forest
$89/ agent / month billed annually
Free Trial
LiveAgent
Ticket
$9/monthUser Seat
All-inclusive
$39/monthUser Seat
Ticket+Chat
$29/monthUser Seat
Free Trial
Vision Helpdesk
Starter Help Desk
$12per staff per mo billed annually
Pro Help Desk Software
$20per staff per mo billed annually
Satellite Desk
$24per staff per mo billed annually
Pro Service Desk
$32per staff per mo billed annually
Ent Service Desk
$48per staff per mo billed annually
Free Trial
TeamSupport
Support Desk
$50/ agent / month billed annually
Enterprise
$65/ agent / month billed annually
Private Cloud
CustomContact Us for Pricing
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.5
8.8
9.3
8.6
Ease of Use
Ease of Use
8.8
9.0
9.0
8.6
Ease of Setup
Ease of Setup
8.6
8.7
8.8
8.3
Ease of Admin
Ease of Admin
8.7
8.9
9.2
8.7
Quality of Support
Quality of Support
8.9
9.1
9.6
8.8
Ease of Doing Business With
Ease of Doing Business With
8.9
9.1
9.6
9.2
Product Direction (% positive)
Product Direction (% positive)
8.6
9.0
9.5
9.0
Meets Requirements
Freshdesk
8.5
LiveAgent
8.8
Vision Helpdesk
9.3
TeamSupport
8.6
Ease of Use
Freshdesk
8.8
LiveAgent
9.0
Vision Helpdesk
9.0
TeamSupport
8.6
Ease of Setup
Freshdesk
8.6
LiveAgent
8.7
Vision Helpdesk
8.8
TeamSupport
8.3
Ease of Admin
Freshdesk
8.7
LiveAgent
8.9
Vision Helpdesk
9.2
TeamSupport
8.7
Quality of Support
Freshdesk
8.9
LiveAgent
9.1
Vision Helpdesk
9.6
TeamSupport
8.8
Ease of Doing Business With
Freshdesk
8.9
LiveAgent
9.1
Vision Helpdesk
9.6
TeamSupport
9.2
Product Direction (% positive)
Freshdesk
8.6
LiveAgent
9.0
Vision Helpdesk
9.5
TeamSupport
9.0

Features

Ticket and Case Management
Workflow
Freshdesk
8.4
LiveAgent
8.7
Vision Helpdesk
8.8
TeamSupport
8.4
Response Automation
Freshdesk
8.5
LiveAgent
8.7
Vision Helpdesk
9.0
TeamSupport
8.5
SLA Management
Freshdesk
8.2
LiveAgent
8.6
Vision Helpdesk
9.2
TeamSupport
8.4
Attachments/Screencasts
Freshdesk
8.4
LiveAgent
8.7
Vision Helpdesk
9.1
TeamSupport
8.6
Ticket Collaboration
Freshdesk
8.6
LiveAgent
8.9
Vision Helpdesk
8.7
TeamSupport
8.8
Ticket creation user experience
Freshdesk
8.9
LiveAgent
9.0
Vision Helpdesk
9.5
TeamSupport
8.9
Ticket response user experience
Freshdesk
8.8
LiveAgent
9.0
Vision Helpdesk
9.2
TeamSupport
8.8
Knowledge Share
Knowledge Base
Freshdesk
8.8
LiveAgent
9.1
Vision Helpdesk
9.2
TeamSupport
8.3
Searchable Articles
Freshdesk
8.6
LiveAgent
9.0
Vision Helpdesk
8.9
TeamSupport
8.3
Community Forums
Freshdesk
8.4
LiveAgent
9.0
Vision Helpdesk
8.3
TeamSupport
8.0
Interactive FAQs & Forums
Freshdesk
8.5
LiveAgent
8.9
Vision Helpdesk
8.3
TeamSupport
8.3
Interaction
Web Portals
Freshdesk
7.2
LiveAgent
9.1
Vision Helpdesk
8.9
TeamSupport
8.7
Forum to Reponse
Freshdesk
8.5
LiveAgent
9.1
Vision Helpdesk
9.2
TeamSupport
8.4
Tickets and Tagging
Freshdesk
8.8
LiveAgent
9.3
Vision Helpdesk
8.9
TeamSupport
8.8
Live Chat
Freshdesk
8.8
LiveAgent
9.4
Vision Helpdesk
7.3
TeamSupport
8.4
Communication Channels
Customer Portal
Freshdesk
8.6
LiveAgent
8.7
Vision Helpdesk
9.2
TeamSupport
8.4
Email to Case
Freshdesk
9.0
LiveAgent
9.0
Vision Helpdesk
9.4
TeamSupport
8.9
Chat/Live Support
Freshdesk
8.5
LiveAgent
9.1
Vision Helpdesk
8.2
TeamSupport
8.4
Social Integration
Freshdesk
8.2
LiveAgent
8.6
Vision Helpdesk
9.1
TeamSupport
8.4
Call Center
Make, Receive, and Record Calls
Freshdesk
8.3
LiveAgent
8.6
Vision Helpdesk
8.5
TeamSupport
8.0
Customer and Contacts Database
Freshdesk
8.0
LiveAgent
8.6
Vision Helpdesk
8.5
TeamSupport
8.6
Products and Version Tracking
Freshdesk
8.2
LiveAgent
8.8
Vision Helpdesk
8.8
TeamSupport
8.6
Call Scripting
Freshdesk
8.2
LiveAgent
8.8
Vision Helpdesk
9.0
TeamSupport
Not enough data available
Interactive Voice Response (IVR)
Freshdesk
8.4
LiveAgent
8.7
Vision Helpdesk
8.9
TeamSupport
Not enough data available
Self Service/Community
Forums
Freshdesk
8.3
LiveAgent
8.7
Vision Helpdesk
8.6
TeamSupport
8.2
Knowledge Base
Freshdesk
8.5
LiveAgent
8.6
Vision Helpdesk
9.2
TeamSupport
8.4
Ideas/Feedback
Freshdesk
8.4
LiveAgent
8.7
Vision Helpdesk
9.1
TeamSupport
8.4
Q&A
Freshdesk
8.6
LiveAgent
8.8
Vision Helpdesk
9.4
TeamSupport
8.5
Reporting & Analytics
Social Monitoring
Freshdesk
8.2
LiveAgent
8.6
Vision Helpdesk
Not enough data available
TeamSupport
Not enough data available
Reporting
Freshdesk
7.8
LiveAgent
8.6
Vision Helpdesk
8.9
TeamSupport
8.3
Dashboards
Freshdesk
8.2
LiveAgent
8.8
Vision Helpdesk
9.0
TeamSupport
8.6
Platform
ITIL Compliance
Freshdesk
8.3
LiveAgent
8.7
Vision Helpdesk
9.2
TeamSupport
Not enough data available
Mobile User Support
Freshdesk
8.1
LiveAgent
8.0
Vision Helpdesk
8.9
TeamSupport
7.4
Customization
Freshdesk
8.0
LiveAgent
8.5
Vision Helpdesk
8.1
TeamSupport
8.5
User, Role, and Access Management
Freshdesk
8.5
LiveAgent
8.7
Vision Helpdesk
9.0
TeamSupport
8.7
Internationalization
Freshdesk
8.1
LiveAgent
8.7
Vision Helpdesk
8.7
TeamSupport
7.9
Performance & Reliability
Freshdesk
8.8
LiveAgent
9.0
Vision Helpdesk
9.2
TeamSupport
8.7
Integration APIs
Freshdesk
8.2
LiveAgent
8.5
Vision Helpdesk
8.8
TeamSupport
8.5

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
52.7%
62.5%
61.7%
40.9%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
36.4%
24.4%
29.8%
47.3%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
10.9%
13.1%
8.5%
11.8%
Freshdesk
Small-Business
52.7%
Mid-Market
36.4%
Enterprise
10.9%
LiveAgent
Small-Business
62.5%
Mid-Market
24.4%
Enterprise
13.1%
Vision Helpdesk
Small-Business
61.7%
Mid-Market
29.8%
Enterprise
8.5%
TeamSupport
Small-Business
40.9%
Mid-Market
47.3%
Enterprise
11.8%

Reviewers' Industry

 
Information Technology and Services
20.4%
Information Technology and Services
12.6%
Non-Profit Organization Management
25.9%
Computer Software
26.7%
 
Computer Software
13.9%
Computer Software
7.4%
Internet
13.8%
Information Technology and Services
21.0%
 
Internet
5.9%
Internet
5.6%
Information Technology and Services
12.1%
Internet
5.7%
 
Education Management
3.7%
Retail
4.5%
Individual & Family Services
5.2%
Financial Services
4.4%
 
E-Learning
3.4%
Marketing and Advertising
4.1%
Education Management
5.2%
Hospitality
3.7%
 
Other
52.6%
Other
65.8%
Other
37.9%
Other
38.5%
Freshdesk
Information Technology and Services
20.4%
Computer Software
13.9%
Internet
5.9%
Education Management
3.7%
E-Learning
3.4%
Other
52.6%
LiveAgent
Information Technology and Services
12.6%
Computer Software
7.4%
Internet
5.6%
Retail
4.5%
Marketing and Advertising
4.1%
Other
65.8%
Vision Helpdesk
Non-Profit Organization Management
25.9%
Internet
13.8%
Information Technology and Services
12.1%
Individual & Family Services
5.2%
Education Management
5.2%
Other
37.9%
TeamSupport
Computer Software
26.7%
Information Technology and Services
21.0%
Internet
5.7%
Financial Services
4.4%
Hospitality
3.7%
Other
38.5%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Herby O.
Administrator in Philanthropy

LiveAgent is in my opinion, the most comprehensive help desk solution available. Obviously it makes sense to manage support from the Cloud. More importantly, it must be in the right place in that cloud. Quality Unit has done their homework well... and...

William D.
Administrator in Information Technology and Services

Vision Helpdesk provides an intuitive, fully featured Helpdesk platform. After investigating several other platforms, Vision Helpdesk seems to offer the best price-to-features ratio for our needs (a significant benefit is the fully responsive interface)....

Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Most Helpful Critical Review
Most Helpful Critical Review
Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

Lindsay W.
User in Broadcast Media

There is not much that I dislike. I've never had an issue with it.

G2 User

Everything was a bit slow and buggy at times.

D R.
User

Team support often has slowness issues, and will sometimes freeze, causing my teammates and me to lose responses we're typing. Also, sometimes when customers replied, the ticket would not get bolded or indicate to me that there was a response. I also...

 
Freshdesk
Most Helpful Favorable Review
Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Most Helpful Critical Review
Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

LiveAgent
Most Helpful Favorable Review
Herby O.
Administrator in Philanthropy

LiveAgent is in my opinion, the most comprehensive help desk solution available. Obviously it makes sense to manage support from the Cloud. More importantly, it must be in the right place in that cloud. Quality Unit has done their homework well... and...

Most Helpful Critical Review
Lindsay W.
User in Broadcast Media

There is not much that I dislike. I've never had an issue with it.

Vision Helpdesk
Most Helpful Favorable Review
William D.
Administrator in Information Technology and Services

Vision Helpdesk provides an intuitive, fully featured Helpdesk platform. After investigating several other platforms, Vision Helpdesk seems to offer the best price-to-features ratio for our needs (a significant benefit is the fully responsive interface)....

Most Helpful Critical Review
G2 User

Everything was a bit slow and buggy at times.

TeamSupport
Most Helpful Favorable Review
Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Most Helpful Critical Review
D R.
User

Team support often has slowness issues, and will sometimes freeze, causing my teammates and me to lose responses we're typing. Also, sometimes when customers replied, the ticket would not get bolded or indicate to me that there was a response. I also...

Screenshots

 
1 of 6
2 of 6
3 of 6
4 of 6
5 of 6
6 of 6
1 of 6
2 of 6
3 of 6
4 of 6
5 of 6
6 of 6
1 of 6
2 of 6
3 of 6
4 of 6
5 of 6
6 of 6
1 of 6
2 of 6
3 of 6
4 of 6
5 of 6
6 of 6

Videos

 

Customer support made easy with LiveAgent. See how LiveAgent can help your business in 1 minute.

No videos provided

TeamSupport: The Customer Support Solution Built for B2B Help Desks

Freshdesk
LiveAgent

Customer support made easy with LiveAgent. See how LiveAgent can help your business in 1 minute.

Vision Helpdesk
No videos provided
TeamSupport

TeamSupport: The Customer Support Solution Built for B2B Help Desks

Ask Freshdesk a QuestionContact FreshdeskRequest More InformationRequest More Information
 
Freshdesk
Freshdesk
LiveAgent
LiveAgent
Vision Helpdesk
Vision Helpdesk
TeamSupport
TeamSupport