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Compare Freshdesk, LiveAgent, Vision Helpdesk, and Kayako

Pricing

 
Sprout
Free
for UNLIMITED agents
Ticket
$9/month
User Seat
Starter Help Desk
$12
per staff per mo billed annually
Inbox
$15
/agent/month
 
Blossom
$19
/ agent / month billed annually
All-inclusive
$39/month
User Seat
Pro Help Desk Software
$20
per staff per mo billed annually
Growth
$30
/agent/month
 
Garden
$35
/ agent / month billed annually
Ticket+Chat
$29/month
User Seat
Satellite Desk
$24
per staff per mo billed annually
Scale
$60
/agent/month
 
Estate
$49
/ agent / month billed annually
Pro Service Desk
$32
per staff per mo billed annually
 
Forest
$89
/ agent / month billed annually
Ent Service Desk
$48
per staff per mo billed annually
 
Free Trial
Free Trial
Free Trial
Free Trial
Freshdesk
Sprout
Freefor UNLIMITED agents
Blossom
$19/ agent / month billed annually
Garden
$35/ agent / month billed annually
Estate
$49/ agent / month billed annually
Forest
$89/ agent / month billed annually
Free Trial
LiveAgent
Ticket
$9/monthUser Seat
All-inclusive
$39/monthUser Seat
Ticket+Chat
$29/monthUser Seat
Free Trial
Vision Helpdesk
Starter Help Desk
$12per staff per mo billed annually
Pro Help Desk Software
$20per staff per mo billed annually
Satellite Desk
$24per staff per mo billed annually
Pro Service Desk
$32per staff per mo billed annually
Ent Service Desk
$48per staff per mo billed annually
Free Trial
Kayako
Inbox
$15/agent/month
Growth
$30/agent/month
Scale
$60/agent/month
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.5
8.8
9.3
8.1
Ease of Use
Ease of Use
8.8
9.0
9.0
8.4
Ease of Setup
Ease of Setup
8.6
8.7
8.8
8.0
Ease of Admin
Ease of Admin
8.7
8.9
9.2
8.1
Quality of Support
Quality of Support
8.9
9.1
9.6
8.2
Ease of Doing Business With
Ease of Doing Business With
8.9
9.1
9.6
8.4
Product Direction (% positive)
Product Direction (% positive)
8.6
9.0
9.5
7.0
Meets Requirements
Freshdesk
8.5
LiveAgent
8.8
Vision Helpdesk
9.3
Kayako
8.1
Ease of Use
Freshdesk
8.8
LiveAgent
9.0
Vision Helpdesk
9.0
Kayako
8.4
Ease of Setup
Freshdesk
8.6
LiveAgent
8.7
Vision Helpdesk
8.8
Kayako
8.0
Ease of Admin
Freshdesk
8.7
LiveAgent
8.9
Vision Helpdesk
9.2
Kayako
8.1
Quality of Support
Freshdesk
8.9
LiveAgent
9.1
Vision Helpdesk
9.6
Kayako
8.2
Ease of Doing Business With
Freshdesk
8.9
LiveAgent
9.1
Vision Helpdesk
9.6
Kayako
8.4
Product Direction (% positive)
Freshdesk
8.6
LiveAgent
9.0
Vision Helpdesk
9.5
Kayako
7.0

Features

Ticket and Case Management
Workflow
Freshdesk
8.4
LiveAgent
8.7
Vision Helpdesk
8.8
Kayako
8.1
Response Automation
Freshdesk
8.5
LiveAgent
8.7
Vision Helpdesk
9.0
Kayako
8.3
SLA Management
Freshdesk
8.2
LiveAgent
8.6
Vision Helpdesk
9.2
Kayako
7.9
Attachments/Screencasts
Freshdesk
8.4
LiveAgent
8.7
Vision Helpdesk
9.1
Kayako
7.5
Ticket Collaboration
Freshdesk
8.6
LiveAgent
8.9
Vision Helpdesk
8.7
Kayako
8.5
Ticket creation user experience
Freshdesk
8.9
LiveAgent
9.0
Vision Helpdesk
9.5
Kayako
8.7
Ticket response user experience
Freshdesk
8.8
LiveAgent
9.0
Vision Helpdesk
9.2
Kayako
8.4
Knowledge Share
Knowledge Base
Freshdesk
8.8
LiveAgent
9.1
Vision Helpdesk
9.2
Kayako
8.9
Searchable Articles
Freshdesk
8.6
LiveAgent
9.0
Vision Helpdesk
8.9
Kayako
9.2
Community Forums
Freshdesk
8.4
LiveAgent
9.0
Vision Helpdesk
8.3
Kayako
8.6
Interactive FAQs & Forums
Freshdesk
8.5
LiveAgent
8.9
Vision Helpdesk
8.3
Kayako
8.5
Interaction
Web Portals
Freshdesk
7.2
LiveAgent
9.1
Vision Helpdesk
8.9
Kayako
9.0
Forum to Reponse
Freshdesk
8.5
LiveAgent
9.1
Vision Helpdesk
9.2
Kayako
8.0
Tickets and Tagging
Freshdesk
8.8
LiveAgent
9.3
Vision Helpdesk
8.9
Kayako
9.3
Live Chat
Freshdesk
8.8
LiveAgent
9.4
Vision Helpdesk
7.3
Kayako
8.9
Communication Channels
Customer Portal
Freshdesk
8.6
LiveAgent
8.7
Vision Helpdesk
9.2
Kayako
8.3
Email to Case
Freshdesk
9.0
LiveAgent
9.0
Vision Helpdesk
9.4
Kayako
8.7
Chat/Live Support
Freshdesk
8.5
LiveAgent
9.1
Vision Helpdesk
8.2
Kayako
8.2
Social Integration
Freshdesk
8.2
LiveAgent
8.6
Vision Helpdesk
9.1
Kayako
6.9
Call Center
Make, Receive, and Record Calls
Freshdesk
8.3
LiveAgent
8.6
Vision Helpdesk
8.5
Kayako
7.0
Customer and Contacts Database
Freshdesk
8.0
LiveAgent
8.6
Vision Helpdesk
8.5
Kayako
7.6
Products and Version Tracking
Freshdesk
8.2
LiveAgent
8.8
Vision Helpdesk
8.8
Kayako
6.9
Call Scripting
Freshdesk
8.2
LiveAgent
8.8
Vision Helpdesk
9.0
Kayako
6.7
Interactive Voice Response (IVR)
Freshdesk
8.4
LiveAgent
8.7
Vision Helpdesk
8.9
Kayako
6.7
Self Service/Community
Forums
Freshdesk
8.3
LiveAgent
8.7
Vision Helpdesk
8.6
Kayako
7.7
Knowledge Base
Freshdesk
8.5
LiveAgent
8.6
Vision Helpdesk
9.2
Kayako
7.9
Ideas/Feedback
Freshdesk
8.4
LiveAgent
8.7
Vision Helpdesk
9.1
Kayako
7.2
Q&A
Freshdesk
8.6
LiveAgent
8.8
Vision Helpdesk
9.4
Kayako
7.8
Reporting & Analytics
Social Monitoring
Freshdesk
8.2
LiveAgent
8.6
Vision Helpdesk
Not enough data available
Kayako
6.6
Reporting
Freshdesk
7.8
LiveAgent
8.6
Vision Helpdesk
8.9
Kayako
7.2
Dashboards
Freshdesk
8.2
LiveAgent
8.8
Vision Helpdesk
9.0
Kayako
7.6
Platform
ITIL Compliance
Freshdesk
8.3
LiveAgent
8.7
Vision Helpdesk
9.2
Kayako
7.7
Mobile User Support
Freshdesk
8.1
LiveAgent
8.0
Vision Helpdesk
8.9
Kayako
7.7
Customization
Freshdesk
8.0
LiveAgent
8.5
Vision Helpdesk
8.1
Kayako
7.8
User, Role, and Access Management
Freshdesk
8.5
LiveAgent
8.7
Vision Helpdesk
9.0
Kayako
8.2
Internationalization
Freshdesk
8.1
LiveAgent
8.7
Vision Helpdesk
8.7
Kayako
8.0
Performance & Reliability
Freshdesk
8.8
LiveAgent
9.0
Vision Helpdesk
9.2
Kayako
8.6
Integration APIs
Freshdesk
8.2
LiveAgent
8.5
Vision Helpdesk
8.8
Kayako
8.0

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
52.7%
62.5%
61.7%
56.5%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
36.4%
24.4%
29.8%
35.7%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
10.9%
13.1%
8.5%
7.7%
Freshdesk
Small-Business
52.7%
Mid-Market
36.4%
Enterprise
10.9%
LiveAgent
Small-Business
62.5%
Mid-Market
24.4%
Enterprise
13.1%
Vision Helpdesk
Small-Business
61.7%
Mid-Market
29.8%
Enterprise
8.5%
Kayako
Small-Business
56.5%
Mid-Market
35.7%
Enterprise
7.7%

Reviewers' Industry

 
Information Technology and Services
20.4%
Information Technology and Services
12.6%
Non-Profit Organization Management
25.9%
Information Technology and Services
23.4%
 
Computer Software
13.9%
Computer Software
7.4%
Internet
13.8%
Computer Software
17.7%
 
Internet
5.9%
Internet
5.6%
Information Technology and Services
12.1%
Telecommunications
7.2%
 
Education Management
3.7%
Retail
4.5%
Individual & Family Services
5.2%
Internet
5.3%
 
E-Learning
3.4%
Marketing and Advertising
4.1%
Education Management
5.2%
Marketing and Advertising
3.8%
 
Other
52.6%
Other
65.8%
Other
37.9%
Other
42.6%
Freshdesk
Information Technology and Services
20.4%
Computer Software
13.9%
Internet
5.9%
Education Management
3.7%
E-Learning
3.4%
Other
52.6%
LiveAgent
Information Technology and Services
12.6%
Computer Software
7.4%
Internet
5.6%
Retail
4.5%
Marketing and Advertising
4.1%
Other
65.8%
Vision Helpdesk
Non-Profit Organization Management
25.9%
Internet
13.8%
Information Technology and Services
12.1%
Individual & Family Services
5.2%
Education Management
5.2%
Other
37.9%
Kayako
Information Technology and Services
23.4%
Computer Software
17.7%
Telecommunications
7.2%
Internet
5.3%
Marketing and Advertising
3.8%
Other
42.6%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Herby O.
Administrator in Philanthropy

LiveAgent is in my opinion, the most comprehensive help desk solution available. Obviously it makes sense to manage support from the Cloud. More importantly, it must be in the right place in that cloud. Quality Unit has done their homework well... and...

William D.
Administrator in Information Technology and Services

Vision Helpdesk provides an intuitive, fully featured Helpdesk platform. After investigating several other platforms, Vision Helpdesk seems to offer the best price-to-features ratio for our needs (a significant benefit is the fully responsive interface)....

Nicole J.
User in Information Technology and Services

Kayako was easy to use out of the box. Our Support Staff was able to adapt and use it efficiently right away. Previously, the software we utilized was a very manual process so the automation of Kayako was crucial to the Support team and allowed additional...

Most Helpful Critical Review
Most Helpful Critical Review
Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

Lindsay W.
User in Broadcast Media

There is not much that I dislike. I've never had an issue with it.

G2 User

Everything was a bit slow and buggy at times.

G2 User in Marketing and Advertising

Resource management is not sufficient, support is quite poor.

 
Freshdesk
Most Helpful Favorable Review
Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Most Helpful Critical Review
Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

LiveAgent
Most Helpful Favorable Review
Herby O.
Administrator in Philanthropy

LiveAgent is in my opinion, the most comprehensive help desk solution available. Obviously it makes sense to manage support from the Cloud. More importantly, it must be in the right place in that cloud. Quality Unit has done their homework well... and...

Most Helpful Critical Review
Lindsay W.
User in Broadcast Media

There is not much that I dislike. I've never had an issue with it.

Vision Helpdesk
Most Helpful Favorable Review
William D.
Administrator in Information Technology and Services

Vision Helpdesk provides an intuitive, fully featured Helpdesk platform. After investigating several other platforms, Vision Helpdesk seems to offer the best price-to-features ratio for our needs (a significant benefit is the fully responsive interface)....

Most Helpful Critical Review
G2 User

Everything was a bit slow and buggy at times.

Kayako
Most Helpful Favorable Review
Nicole J.
User in Information Technology and Services

Kayako was easy to use out of the box. Our Support Staff was able to adapt and use it efficiently right away. Previously, the software we utilized was a very manual process so the automation of Kayako was crucial to the Support team and allowed additional...

Most Helpful Critical Review
G2 User in Marketing and Advertising

Resource management is not sufficient, support is quite poor.

Screenshots

 
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Videos

 

Customer support made easy with LiveAgent. See how LiveAgent can help your business in 1 minute.

No videos provided

Kayako’s fully integrated help desk software allows companies of all sizes to provide exceptional customer service in multiple languages across live chat, email, facebook and twitter.

Freshdesk
LiveAgent

Customer support made easy with LiveAgent. See how LiveAgent can help your business in 1 minute.

Vision Helpdesk
No videos provided
Kayako

Kayako’s fully integrated help desk software allows companies of all sizes to provide exceptional customer service in multiple languages across live chat, email, facebook and twitter.

Ask Freshdesk a QuestionContact FreshdeskRequest More InformationRequest More InformationAsk Kayako a QuestionContact Kayako
 
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LiveAgent
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Vision Helpdesk
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Kayako
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